Virginia
Virginia nursing home sale sparks concern over staffing, quality of care: ‘It needs to get better’
SOUTH HILL, Va — A resident of a Southside Virginia nursing home is raising concerns over quality of care, staffing levels, and on-site leadership of the facility after it changed hands.
Ronalds Rawlings said each day at Twin Lakes Rehabilitation and Nursing brings an unexpected challenge. He describes his experience living at the South Hill long-term care facility as inconsistent, ever since new ownership took over.
“I wake up in the morning, like, what’s next?” he said. “At least at first, it was consistent at first, but now it’s like, I’m at the point where it’s time to go.”
VCU Health’s Community Memorial Hospital used to operate what was called The Hundley Center but sold the facility to the New Jersey-based Eastern Healthcare Group on April 1, according to VCU Health. With it, came the name change to Twin Lakes and a shift in ownership type from non-profit to for-profit.
Rawlings, who’s lived at the nursing home since 2023, said one of the biggest differences he’s observed over the past several months is a decrease in the number of employees, as he alleged in a complaint to the Virginia Department of Health (VDH), the state agency that oversees nursing homes.
“The nurses that are charged with my care are doing a very good job. Now, those nurses are working to the max. They are short-staffed,” Rawlings said.
He claimed in his complaint those issues have led to medications not arriving on time and showers not occurring as frequently.
When asked whether the facility was short-staffed when it was run by VCU Health, Rawlings answered, “No.”
Rawlings said he has not yet received VDH’s findings pertaining to his complaint, and Eastern has not returned CBS 6’s request for a response to his allegations.
Drop in reported staffing levels
However, data from the Centers for Medicare and Medicaid Services (CMS), which regulates nursing homes at the federal level, confirms a considerable drop in staffing levels following the acquisition.
It shows the facility went from a 5-out-of-5 star “well above average” staffing rating from January through March to a 2-star “below average” staffing rating from April through June. CMS determines those ratings in part based off quarterly staffing reports that providers are required to submit. Higher staffing levels “may mean higher quality of care for residents,” according to CMS.
During the same time period, CMS data shows that under VCU Health, there was nearly one whole extra hour of reported total nurse staffing hours per resident per day on average. The facility reported an average of 3.96 total nurse staffing hours per resident per day from January through March but reported 2.98 hours of the same from March through June.
According to the most recent data before the sale, CMS gave the Hundley Center a 5-out-of-5 star overall quality rating, which indicated it also performed well during health inspections.
VDH has not yet conducted a health inspection of Twin Lakes since the ownership change, but Eastern Healthcare Group as a chain has an overall quality rating from CMS of 1.4-out-of-5 stars, as of July 2025, which indicates the group’s 17 facilities have performed poorly on inspections and staffing measures.
Only 22 of the country’s 600+ nursing home chains had a lower overall quality rating, according to CMS data.
CBS 6 has asked Eastern for a response to the company’s ratings, and we have not yet heard back.
Disciplinary action against on-site leadership
Rawlings said he was also troubled by past findings against the leadership put in place at the facility after the ownership change, as both the administrator Shondel Samuels and director of nursing Latarsha Brown have been recently disciplined by the state.
“I think that probably sparked a concern for everybody’s safety,” Rawlings said.
According to licensing board reports, Samuels and Brown were formerly the administrator and director of nursing at Henrico Health and Rehabilitation Center at the time of a 2023 inspection that resulted in serious findings. Henrico was identified by CMS in January 2025 as Virginia’s poorest performing nursing home based off results of its last three years and cycles of inspections.
Citing the results of the 2023 inspection, the Board of Long-Term Care Administrators in July 2025 placed Samuels’ license on probation, in part because it found she failed to protect residents from multiple instances of abuse and retaliated against a resident who complained to an ombudsman by issuing them a discharge notice.
The board said Samuels “accepted little responsibility” in her role as administrator and instead claimed issues cited by the board were caused by factors outside of her control.
Then earlier this month, the Board of Nursing placed Brown’s license on probation, in part finding she engaged in abuse of residents and failed to properly address neglect at Henrico Health and Rehab. CBS 6 was there for a public hearing in November when an attorney for the state made that case to the board.
“She at the very least allowed negligence or abusive behavior to go on at this facility on her watch, potentially that she even participated in it,” Aaron Timberlake, an adjudication specialist for the Virginia Department of Health Professions, said during the hearing.
Brown denied wrongdoing and argued she was a new director of nursing at the time with limited knowledge. She told the board that she and Samuels were given direction by their previous leadership that she believes they would not have followed themselves.
“I have very much taken responsibility for the actions that I played. However, I do know that in certain situations from these allegations, I know I was named, but I did not take part in them,” Brown told the board.
The board did not find the testimony from Brown or Samuels, who testified as a witness in Brown’s case, credible, according to the case findings.
The probation mean that Samuels and Brown can continue practicing but will be subject to additional training, reporting requirements, and state monitoring for at least two years.
Board documents show both women were terminated from the Henrico facility after the 2023 inspection. Public records show the Commonwealth initiated licensing proceedings against them in 2024, and VDH licensing records show the pair was working at Twin Lakes as of September 2025.
CBS 6 asked Eastern if and when it was made aware of the licensing actions against Samuels and Brown and if both are still employed at Twin Lakes, and we have not heard back. CBS 6 also reached out to Samuels and Brown directly regarding their cases, and they have not provided comment.
“The state got to have more oversight,” Rawlings said about the facility. “They got to be held accountable. You got to hold them accountable.”
Rawlings said while there are some bright spots at Twin Lakes, such as the availability of activities and dedication of staff, he’s worried about where the facility is headed under new owners.
“Your way of business is failing,” he said. “The things that are going on at Twin Lakes, it just needs to get better.”
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Virginia
Man gets 10 years in killing of 14-year-old Virginia boy
A Virginia man was sentenced to 10 years in prison Friday – far less than the life sentence he faced at trial last year – for the death of a 14-year-old boy.
Ismael Cruz-Delcid was 18 when he shot and killed Michai Malave in a hotel parking lot in Herndon in March 2024.
Michai was shot after he got off the school bus with a friend. The shooter left the scene and hid the gun but turned himself in the next day.
Prosecutors asked a jury to find Cruz-Delcid guilty of first-degree murder. Michai’s family wanted Cruz-Delcid sentenced to life in prison.
During last year’s trial, Cruz-Delcid’s defense attorney told a jury his client believed Michai was affiliated with a gang. Cruz-Delcid was in his car alone that day and, according to testimony, when Michai and a friend got off of the school bus, Cruz-Delcid got out of his car and confronted Michai. A fight quickly ended with gunfire.
Cruz-Delcid argued he shot Michai in self-defense. Michai was unarmed.
That trial ultimately ended with a hung jury. Prosecutors intended to retry the case but told the court Friday they had a witness who wouldn’t be able to testify at the trial, so prosecutors and the family felt it would be too risky to move forward without that witness.
“We kinda had to get ahead of it and offer this deal,” said Michai’s mother, Jenna Malave. “I wasn’t happy about it, but there was no part of me that can sit in a courtroom, and they have to drop the charges.”
Cruz-Delcid got a plea agreement and 10 years, instead.
“Well, Ismael should be facing life, we all know that, but I’ve made peace with it,” Malave said.
Michai’s father testified Friday at sentencing, telling the court his son was his best friend and that he will never be the same again.
Michai’s mother told the court that while she’s made peace with the result of the case, forgiveness is not part of the narrative today.
“I’m just ready for me and my daughter to be able to move on and try to heal without getting that Band-Aid ripped off again every few months,” she said.
Virginia
Virginia farmer protects Secretariat’s playground from solar farms, data centers
CAROLINE COUNTY, Va. — A sprawling pasture in Caroline County where racing legend Secretariat once grazed as a young colt will be protected from development forever, thanks to a farmer’s dedication to preserving Virginia’s equine heritage.
Kevin Engel, who owns Engel Family Farms, has placed The Cove in Doswell under a permanent conservation easement with the Capital Region Land Conservancy. The 350-acre property, which includes forestland adjacent to Secretariat’s birthplace at the State Fairgrounds, will remain agricultural land in perpetuity.
“This is part of our family. Part of the history of the state. Part of the history of this country,” Engel said.
AP and WTVR
The Cove holds special significance as the place where the future Triple Crown champion Secretariat first stretched his legs before his legendary 1973 racing season. Leeanne Ladin with Secretariat for Virginia, an authority on the famous thoroughbred, confirmed the historical importance of the site.
“You can feel the history. That is where Secretariat grazed and played as a young colt,” Ladin said. “There has still never been quite anything like it.”
Engel began farming at The Cove in 1982 and developed a friendship with Secretariat’s trailblazing owner, the late Penny Chenery. In 2023, his family purchased the property to ensure its preservation.
“That was the time where I just wanted to come out by myself and look and say wow we finally got it done and give thanks for that,” Engel said.
The conservation easement means no solar farms, subdivisions or data centers can ever be built where Secretariat once played.
Parker Agelasto with the Capital Region Land Conservancy praised Engel’s vision, noting the timing is crucial as Central Virginia faces rapid development pressure.
“Central Virginia in the last few years has been the fastest growing region of the whole state. We have seen some of our individual counties being the fastest growing in the nation,” Agelasto said.
The property has been an active farm for hundreds of years, making its preservation even more significant for Virginia’s agricultural heritage.
“Where we are is remarkable for its history because it has been an active farm property for hundreds of years,” Agelasto said.
For Engel, protecting The Cove represents something more valuable than potential development profits.
“Money is not everything. It helps, but I want to build something that goes way beyond me,” Engel said. “I want something that sticks around forever.”
The farmer, who describes himself as a Secretariat devotee, was instrumental in bringing a bronze statue of the champion to Ashland in 2024. Now he can ensure future generations will experience the same pastoral landscape that shaped America’s greatest racehorse.
“There are only 50 states in this country, but there is only one state that Secretariat came from. This is it! And this is the spot,” Engel said. “We need to keep this around forever.”
Ladin expressed relief knowing this piece of racing history will be protected.
“It is such a wonderful thing that he and his family did because that really is preserving a special piece of Meadow history and Virginia history absolutely,” Ladin said.
The Cove at Meadow Farm in Caroline County now stands as a permanent testament to Virginia’s equine legacy, where visitors can walk the same fields where a legend once roamed.
“Every piece of land has a story to tell, but you have to let it tell the story. And in this instance, this land is forever connected to Secretariat,” Agelasto said.
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This story was initially reported by a journalist and has been converted to this platform with the assistance of AI. Our editorial team verifies all reporting on all platforms for fairness and accuracy. To learn more about how we use AI in our newsroom, click here.
Virginia
Flu cases climb across Virginia, state reaches highest totals in years
HARRISONBURG, Va. (WHSV) – Flu cases are climbing across Virginia, reaching some of the highest levels the commonwealth has seen in years.
According to the Virginia Department of Health, over 21% of all emergency department visits in the northwest region this flu season were for respiratory illnesses. Rachel Dumene, spokesperson for the Central Shenandoah Health District, said while viruses can mutate and cause symptoms that are more severe, she said the challenge this year is how fast the flu is spreading.
“Sometimes they can mutate to create new symptoms or become more severe. However, that’s not what we’re seeing this year,” Dumene said. “This is a pretty average flu. However, the thing that’s different about it is that it’s spreading at a more rapid pace.“
That faster spread is leading to more infections overall, and more people experiencing serious symptoms. Children make up the largest share of flu-related emergency room visits in the region, which is why Dumene said vaccination remains one of the best tools to keep people out of the hospital.
“Even though this flu virus seems to be spreading at a higher rate than previous years, the flu vaccine still helps prevent against severe illness,” she said. “It is possible that people who get vaccinated can still get the flu. However, this can keep them from experiencing very negative consequences or having to go to the emergency room.”
It’s still not too late to get vaccinated, Dumene said. Protection develops about two weeks after the shot, and peak flu season often doesn’t arrive until February. She also recommended washing hands frequently, covering coughs and sneezes and staying home when sick to slow the spread.
What hospitals are seeing
Augusta Health Public Relations Manager Kristen Printy said regional hospitals and emergency medical services are working together to manage a seasonal increase in patients to make sure people across the region receive the care they need.
“This season has brought an increase in patients, and it’s important that hospitals and EMS agencies continue to work closely together,” said Crystal Farmer, MBA, MSN, RN, FACHE, Senior Vice President and Chief Operating Officer of Augusta Health. “By coordinating our efforts, we can help ensure patients get the right care, in the right place, at the right time, even when demand is higher.”
Robert Garwood, VP, Chief Medical Officer Sentara RMH Medical Center said increased ER volume secondary of the flu has translated into increased hospital admissions of these patients.
“The current flu vaccine does not cover the strain that’s circulating throughout our area really well, which has resulted in patients with some significant illness. This is again translated to increase hospital patient censuses and less bed availability, which also impacts our ED,” Garwood said.
Augusta Health added that people should always seek emergency care for serious or life-threatening conditions. For less urgent needs, people are encouraged to consider primary care, urgent care, or telehealth options when appropriate.
Copyright 2026 WHSV. All rights reserved.
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