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Virginia nursing home sale sparks concern over staffing, quality of care: ‘It needs to get better’

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Virginia nursing home sale sparks concern over staffing, quality of care: ‘It needs to get better’


SOUTH HILL, Va — A resident of a Southside Virginia nursing home is raising concerns over quality of care, staffing levels, and on-site leadership of the facility after it changed hands.

Ronalds Rawlings said each day at Twin Lakes Rehabilitation and Nursing brings an unexpected challenge. He describes his experience living at the South Hill long-term care facility as inconsistent, ever since new ownership took over.

“I wake up in the morning, like, what’s next?” he said. “At least at first, it was consistent at first, but now it’s like, I’m at the point where it’s time to go.”

VCU Health’s Community Memorial Hospital used to operate what was called The Hundley Center but sold the facility to the New Jersey-based Eastern Healthcare Group on April 1, according to VCU Health. With it, came the name change to Twin Lakes and a shift in ownership type from non-profit to for-profit.

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Rawlings, who’s lived at the nursing home since 2023, said one of the biggest differences he’s observed over the past several months is a decrease in the number of employees, as he alleged in a complaint to the Virginia Department of Health (VDH), the state agency that oversees nursing homes.

“The nurses that are charged with my care are doing a very good job. Now, those nurses are working to the max. They are short-staffed,” Rawlings said.

He claimed in his complaint those issues have led to medications not arriving on time and showers not occurring as frequently.

When asked whether the facility was short-staffed when it was run by VCU Health, Rawlings answered, “No.”

Rawlings said he has not yet received VDH’s findings pertaining to his complaint, and Eastern has not returned CBS 6’s request for a response to his allegations.

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Drop in reported staffing levels

However, data from the Centers for Medicare and Medicaid Services (CMS), which regulates nursing homes at the federal level, confirms a considerable drop in staffing levels following the acquisition.

It shows the facility went from a 5-out-of-5 star “well above average” staffing rating from January through March to a 2-star “below average” staffing rating from April through June. CMS determines those ratings in part based off quarterly staffing reports that providers are required to submit. Higher staffing levels “may mean higher quality of care for residents,” according to CMS.

During the same time period, CMS data shows that under VCU Health, there was nearly one whole extra hour of reported total nurse staffing hours per resident per day on average. The facility reported an average of 3.96 total nurse staffing hours per resident per day from January through March but reported 2.98 hours of the same from March through June.

According to the most recent data before the sale, CMS gave the Hundley Center a 5-out-of-5 star overall quality rating, which indicated it also performed well during health inspections.

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VDH has not yet conducted a health inspection of Twin Lakes since the ownership change, but Eastern Healthcare Group as a chain has an overall quality rating from CMS of 1.4-out-of-5 stars, as of July 2025, which indicates the group’s 17 facilities have performed poorly on inspections and staffing measures.

Only 22 of the country’s 600+ nursing home chains had a lower overall quality rating, according to CMS data.

CBS 6 has asked Eastern for a response to the company’s ratings, and we have not yet heard back.

Disciplinary action against on-site leadership

Rawlings said he was also troubled by past findings against the leadership put in place at the facility after the ownership change, as both the administrator Shondel Samuels and director of nursing Latarsha Brown have been recently disciplined by the state.

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“I think that probably sparked a concern for everybody’s safety,” Rawlings said.

According to licensing board reports, Samuels and Brown were formerly the administrator and director of nursing at Henrico Health and Rehabilitation Center at the time of a 2023 inspection that resulted in serious findings. Henrico was identified by CMS in January 2025 as Virginia’s poorest performing nursing home based off results of its last three years and cycles of inspections.

Citing the results of the 2023 inspection, the Board of Long-Term Care Administrators in July 2025 placed Samuels’ license on probation, in part because it found she failed to protect residents from multiple instances of abuse and retaliated against a resident who complained to an ombudsman by issuing them a discharge notice.

The board said Samuels “accepted little responsibility” in her role as administrator and instead claimed issues cited by the board were caused by factors outside of her control.

Then earlier this month, the Board of Nursing placed Brown’s license on probation, in part finding she engaged in abuse of residents and failed to properly address neglect at Henrico Health and Rehab. CBS 6 was there for a public hearing in November when an attorney for the state made that case to the board.

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“She at the very least allowed negligence or abusive behavior to go on at this facility on her watch, potentially that she even participated in it,” Aaron Timberlake, an adjudication specialist for the Virginia Department of Health Professions, said during the hearing.

Brown denied wrongdoing and argued she was a new director of nursing at the time with limited knowledge. She told the board that she and Samuels were given direction by their previous leadership that she believes they would not have followed themselves.

“I have very much taken responsibility for the actions that I played. However, I do know that in certain situations from these allegations, I know I was named, but I did not take part in them,” Brown told the board.

The board did not find the testimony from Brown or Samuels, who testified as a witness in Brown’s case, credible, according to the case findings.

The probation mean that Samuels and Brown can continue practicing but will be subject to additional training, reporting requirements, and state monitoring for at least two years.

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Board documents show both women were terminated from the Henrico facility after the 2023 inspection. Public records show the Commonwealth initiated licensing proceedings against them in 2024, and VDH licensing records show the pair was working at Twin Lakes as of September 2025.

CBS 6 asked Eastern if and when it was made aware of the licensing actions against Samuels and Brown and if both are still employed at Twin Lakes, and we have not heard back. CBS 6 also reached out to Samuels and Brown directly regarding their cases, and they have not provided comment.

“The state got to have more oversight,” Rawlings said about the facility. “They got to be held accountable. You got to hold them accountable.”

Rawlings said while there are some bright spots at Twin Lakes, such as the availability of activities and dedication of staff, he’s worried about where the facility is headed under new owners.

“Your way of business is failing,” he said. “The things that are going on at Twin Lakes, it just needs to get better.”

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The Good, the Bad and the Ugly from Virginia Tech’s 95-89 Loss to Wake Forest

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The Good, the Bad and the Ugly from Virginia Tech’s 95-89 Loss to Wake Forest


Virginia Tech’s ACC Tournament run ended in heartbreaking fashion Tuesday night in Charlotte, as the Hokies fell to Wake Forest 95-89 in overtime. It was a game full of swings. Virginia Tech erased deficits, battled back repeatedly and forced overtime, but couldn’t make enough plays in the extra period.

Here’s the good, the bad and the ugly from the game.

The Good: Rebounding dominance and a resilient fight

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Virginia Tech did plenty of things well in this game, especially on the boards.

The Hokies outrebounded Wake Forest 45-28, including 21 offensive rebounds, which created 20 second-chance points and repeatedly extended possessions. That advantage helped Virginia Tech stay within striking distance even when the offense stalled.

Head coach Mike Young pointed to the rebounding margin as one of the more frustrating parts of the loss.

“You outrebound somebody 45 to 26 or whatever that is,” Young said. “You’re supposed to win the game. Unfortunately, we did not.”

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Several Hokies contributed to that effort. Forward Tobi Lawal led the team with nine rebounds. Centers Christian Gurdak and Antonio Dorn combined for 15 rebounds, with Dorn seeing extended minutes after Amani Hansberry was sidelined with an injury he suffered against Virginia.

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Virginia Tech showed its usual resilience. The Hokies erased multiple deficits throughout the game and were able to force overtime in a game where Wake Forest led for almost 36 minutes.

Young praised the fight his team showed throughout the night.

“It’s been a characteristic of this team throughout,” said Young. “They’ve got a lot to them, and great kids to coach.”

The Bad: A quiet night for Neoklis Avdalas

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Virginia Tech needed contributions across the lineup in a tight postseason game, but Neoklis Avdalas struggled to make an impact.

Avdalas finished with five points, shooting 2-for-8 from the field. The Hokies’ assist leader was unable to record an assist against the Demon Deacons. He played 31 minutes before spending the final 7:37 of the second half and all of overtime on the bench.

Young confirmed the decision was performance-based.

“I just thought [Jaden Schutt and Jailen Bedford] were playing better than Neo, so that is how it went,” said Young.

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Schutt played his most minutes in a game (29) since late January. He shot 3-for-7 from three and made all six of his free throws, ending the night with 15 points.

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This game stands in stark contrast to Avdalas’ previous showing against Wake Forest. In that game from Feb. 21, Avdalas scored 17 points, shooting 6-for-14 from the field. He also recorded eight assists and three rebounds that game.

The Ugly: Turnovers early and execution in overtime

THe biggest issue for Virginia Tech came in two stretches: the early turnovers and in overtime.

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The Hokies committed 10 turnovers in the first half, allowing Wake Forest to control the pace despite Virginia Tech’s 25-11 first-half rebounding advantage. Off those 10 first-half turnovers, Wake Forest scored 11 points.

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“We had some terrible, terrible turnovers,” said Young.

Although Virginia Tech cleaned that up in the second half, only committing three turnovers for the remainder of the game, the early miscues forced the Hokies to play from behind most of the night.

After battling abck all night, overtime is where the Hokies ran out of answers.

Wake Forest quickly seized momentum in the extra period. Guard Myles Colvin gave the Demon Deacons a five-point advantage less than a minute into overtime, making a floater and a three.

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The Hokies struggled to generate offense in overtime while Wake Forest capitalized repeatedly at the free-throw line. When Virginia Tech was forced to foul down late, Wake Forest did not allow any chance of a comeback, making all nine of its free throws in overtime.

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“They were hitting shots,” Ben Hammond said. “Their point guard had the game of his life today.”

In the end, Wake Forest made the plays Virginia Tech could not.



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Virginia lawmakers criticize anti-redistricting mailer with Jim Crow-era images – WTOP News

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Virginia lawmakers criticize anti-redistricting mailer with Jim Crow-era images – WTOP News


The flyers encourage people to vote against the redistricting effort and feature pictures of the Ku Klux Klan and from the Civil Rights Movement.

Virginia Attorney General Jay Jones condemned flyers with Jim Crow-era images discouraging voters from supporting redistricting in the state.

The mailers, which Jones told WTOP he first learned about last weekend, featured pictures of the Ku Klux Klan and from the Civil Rights Movement. One such mailer said, “Our ancestors fought to represent us. Now Richmond politicians are trying to take our districts away.”

The flyers encourage people to vote against the redistricting effort.

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Early voting is underway, as Democrats in the state push for changes to congressional districts that are expected to give them more of an advantage in Congress. They said it’s in response to President Donald Trump encouraging redistricting in Republican-led states such as Texas. Republicans, though, have been critical.

In an interview with WTOP, Jones, Virginia’s first Black attorney general, said the mailers are disturbing, shocking, offensive and deceptive.

“It’s very clear a MAGA-linked group that opposes the referendum is sending these mailers to Black voters, and they’re misusing very, very hurtful imagery from the Civil Rights Movement, even invoking Jim Crow, to weaponize one of the darkest chapters in our history, to scare people into voting no and help Republicans maintain a rigged map for 2026 so they can keep control of Congress,” Jones said.

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In a statement, the NAACP Virginia State Conference said the flyers falsely compare redistricting to Jim Crow.

“While the NAACP is nonpartisan, we are deeply engaged in political advocacy to safeguard our communities,” said Rev. Cozy Bailey, president of NAACP Virginia.

The purpose of the mailers, Jones said, is to “suppress the vote. It’s to make sure that people don’t go make their voices heard during this election.”

The flyers said they’re paid for by a group called Democracy and Justice PAC. Former Virginia Del. A.C. Cordoza, a Republican, is listed as the chairman, according to Virginia Board of Elections documents.

“I couldn’t see why they say it’s insulting,” Cordoza told WTOP. “I’m a Black man. I don’t want my Black vote to be taken away.”

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The proposed new map, Cordoza said, “ripped apart majority-minority districts in order to increase the number of white representatives from Northern Virginia.”

Cordoza said he didn’t know how many homes the mailers had been sent to or how much the PAC spent on them.

“I want people to do their research and see exactly what’s happening,” Cordoza said. “We, as Virginians, voted for a bipartisan redistricting commission for a reason.”

Jones, though, said he sits “across the dinner table from people who have had their right to vote denied because of the color of their skin. It’s 2026. I would hope that we’d be past tactics like this, but clearly we aren’t.”

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Gov. Spanberger leads Virginia public safety readiness briefing

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Gov. Spanberger leads Virginia public safety readiness briefing


RICHMOND, Va. — Virginia Gov. Abigail Spanberger met with public safety leaders from across the commonwealth Monday as part of a “unified readiness” coordination effort.

The governor met with police and fire chiefs, sheriffs, emergency managers and private sector members — including Dominion Energy — to discuss Virginia’s commitment to public safety, intelligence sharing and interagency collaboration.

“As global tensions continue to evolve, I want to be very clear: there are no known threats specific to Virginia at this time,” Spanberger said. “Today’s briefing was about making sure that information can be shared quickly and we remain at the ready.”

The meeting relates to Spanberger’s Executive Order 12, which she says reaffirms Virginia’s commitment to public safety, community trust, and readiness.

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This story was initially reported by a journalist and has been converted to this platform with the assistance of AI. Our editorial team verifies all reporting on all platforms for fairness and accuracy. To learn more about how we use AI in our newsroom, click here.





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