Technology
Hospice fraud uses stolen identities for fake patients
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Earlier this month, the California Attorney General’s office filed charges against 21 people tied to a $267 million Medi-Cal hospice fraud ring.
The case, dubbed Operation Skip Trace, accuses the defendants of buying stolen personal information on the dark web, enrolling those identities in Medi-Cal through Covered California, and running 14 shell hospice companies that billed the state for end-of-life care that was never provided.
The patients were not dying. In many cases, they did not even live in California. They were names and Social Security numbers pulled from data breaches and turned into billing line items.
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DOCTOR DENIES KNOWING ABOUT RAMPANT LA-AREA MEDICARE FRAUD USING HIS PROVIDER NUMBER
Scammers used stolen identities to create fake hospice patients and bill for care that never happened. (Kury “CyberGuy” Knutsson)
How hospice fraud scams actually work
Scammers pay people to put hospice companies in their names, even though they do not run them. This hides the real operators and gives the group a licensed business it can use to submit bills. Behind the scenes, others buy stolen personal information from dark web marketplaces. This includes names, dates of birth, Social Security numbers and addresses.
They then use that information to enroll people in Medi-Cal through Covered California and list them as terminally ill hospice patients. Next, the companies submit claims for visits, prescriptions and daily care tied to those names. They never provide any services. Because hospice care pays a flat daily rate, the billing continues as long as the identity stays active.
Why Los Angeles is the epicenter of hospice fraud
Operation Skip Trace is the latest in a string of hospice fraud cases that federal and state officials have been tracking for years. The typical hospice in Los Angeles County bills Medicare roughly $29,000 per patient, more than double the national average. Of the roughly 1,800 hospices operating in LA County, more than 700 have triggered multiple fraud red flags, according to state auditors.
On March 23, 2026, the U.S. House Committee on Oversight and Government Reform sent a letter to California Governor Gavin Newsom requesting documents on the state’s oversight of federally funded hospice programs. Committee members cited a “well-documented history of fraud,” including agencies enrolling beneficiaries without their knowledge and overbilling Medicare.
The Centers for Medicare & Medicaid Services estimates that Los Angeles County alone accounts for roughly $3.5 billion in hospice fraud. Newsom’s office said California has revoked more than 280 hospice licenses, maintained a moratorium on new providers and has hundreds more operators under investigation.
GOOGLE SEARCH LED TO A COSTLY SCAM CALL
Many victims had no idea their names were enrolled in Medi-Cal or tied to hospice claims. (Kury “CyberGuy” Knutsson)
What hospice fraud means for your identity and coverage
Most identity theft stories focus on credit cards, tax returns or new loans. Those usually show up on your credit report. Hospice fraud works differently. Scammers can use your information inside a Medicare or Medi-Cal billing system without triggering a credit alert or hard inquiry. That means it can go unnoticed.
Watch for warning signs like Medicare Summary Notices listing services you never received, Medi-Cal enrollment letters in your name or explanation-of-benefits statements from providers you have never visited.
If you apply for coverage later, you could face a denial because records show you are already enrolled in another state. If your data was exposed in a breach, it may already be circulating on the dark web.
How to spot hospice fraud and report identity theft
The Centers for Medicare & Medicaid Services recommends reviewing your Medicare Summary Notice each quarter through MyMedicare.gov. If you are enrolled in Medi-Cal, check your Covered California account for unexpected activity and report anything suspicious to the California Department of Health Care Services through its Stop Medi-Cal Fraud line.
Suspected Medicare fraud can be reported to 1-800-MEDICARE or directly to the HHS Office of Inspector General at oig.hhs.gov/fraud. The Senior Medicare Patrol offers free help reviewing statements and filing reports in every state. If you notice unfamiliar charges or enrollment activity, place a fraud alert with Equifax, Experian and TransUnion. Medical identity theft often overlaps with other types of fraud.
How identity theft monitoring helps catch hospice fraud
Hospice fraud schemes like Operation Skip Trace often begin long before billing ever happens. The personal data used is typically traded on dark web marketplaces after large data breaches. Services like Aura monitor these marketplaces and data broker listings for exposed personal information, including Social Security numbers, driver’s licenses, and email addresses. They also track public record changes, such as address updates that may signal fraudulent enrollment, and monitor credit files across Equifax, Experian, and TransUnion.
If suspicious activity is detected, users receive support from fraud resolution specialists who help contact agencies, prepare documentation, and dispute unauthorized accounts. Plans may also include identity theft insurance for eligible recovery costs.
No service can prevent every misuse of a stolen identity. But when fraud happens inside systems you rarely check, like Medicare or Medi-Cal, early alerts can make a critical difference.
This type of fraud often goes unnoticed because it does not appear on your credit report or trigger alerts. (Annette Riedl/picture alliance)
How credit monitoring helps detect identity theft early
Credit monitoring services track activity across the major credit bureaus and alert you when something changes. That gives you a chance to act quickly by freezing your credit, disputing unfamiliar accounts or contacting the lender.
Many services monitor your credit across Equifax, Experian and TransUnion and send alerts soon after activity is reported, so you are not waiting for a daily update to spot a problem.
Some tools also let you lock your credit file with a single tap, which can help stop new applications before they are approved.
Beyond credit reports, certain services monitor other personal data that may be exposed in breaches or sold online. That can include email addresses, phone numbers, driver’s license details and even medical IDs, all of which can be used in identity theft schemes.
While no service can prevent every type of fraud, having real-time alerts and broader monitoring can help you catch suspicious activity earlier and limit the damage.
See my tips and best picks on Best Identity Theft Protection at CyberGuy.com
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Kurt’s key takeaways
This case shows how identity theft is evolving. It is no longer just about draining bank accounts or opening credit cards. Scammers are now turning people into invisible patients inside systems most of us never check. That shift makes this fraud harder to detect and slower to stop. The best defense is to know where your information can appear and to check systems you would not normally review.
If someone could use your identity for months without you knowing, would you ever catch it before the damage is done? Let us know by writing to us at CyberGuy.com
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Apple’s plot to crush OpenAI
Apple is suing OpenAI. The complaint is readable and intense, as these things often are, though many experts seem to think many of the allegations are just the ways things are done. So what does Apple really want here, and why is it picking such a public fight with OpenAI?
On this episode of The Vergecast, Nilay and David go through the lawsuit, and look at Apple’s history of splashy litigation to determine whether Apple is worried about a possible competitor or simply looking to capitalize on a weak moment for OpenAI. All this is happening as Apple ships the public betas of its new software, headlined by the new Siri AI, and we have thoughts about what it all means — and whether the new Siri is actually any good.
Technology
New bank scam laws could stop suspicious payments
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Your phone rings, and the caller says your bank account is under attack. To protect your savings, you must move the money right now. The caller sounds calm. The instructions feel official. However, the “safe account” belongs to a scammer. That pressure can turn years of savings into an irreversible transfer. Georgia now gives some banks and credit unions another chance to interrupt the payment before the money leaves.
House Bill 945 took effect July 1, 2026. The law lets financial institutions pause certain transactions when they reasonably suspect financial exploitation. It protects adults age 65 or older. It also covers adults with qualifying physical or mental incapacities, Alzheimer’s disease or dementia. The idea sounds simple. Yet the details matter because your bank’s power may depend on your state, your account and the institution’s own policy.
YOUR FAMILY COULD BE ONE PHONE CALL FROM A BANK SCAM
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Georgia’s new bank scam law lets financial institutions pause certain suspicious transactions involving older or vulnerable adults. (Getty)
Georgia’s new bank scam law can pause a suspicious payment
Under Georgia’s law, a financial institution may place a hold on a transaction linked to suspected exploitation. The law can cover an eligible adult’s account or an account where that adult is a beneficiary. It can also reach an account belonging to someone suspected of carrying out the exploitation. That last provision gives the law extra reach. In practice, it could help when suspicious money arrives in another customer’s account. The institution may have room to stop the payment from moving farther when the facts support concern.
However, the law gives banks discretion. It says a financial institution may place the hold, but it does not require one. Therefore, a worried teller or fraud analyst still has to notice the warning signs and act. The law also focuses on the suspicious transaction. It does not automatically shut down every payment or withdrawal connected to the account.
A possible 30-day delay comes with limits
A Georgia hold initially expires after 15 business days. The bank may add up to 15 more business days if its review still supports the exploitation concern. A court may shorten or extend that period. The bank must notify authorized account parties and any trusted contact within three business days. It can skip someone it reasonably suspects of taking part in the exploitation. The institution must also begin reviewing the facts behind its decision.
Before using this power, the institution must train the employees involved. It also needs written procedures for reviewing suspected exploitation. The law gives institutions liability protection when they act in good faith and use reasonable care.
A trusted contact can help without controlling your money
Georgia’s law also allows an eligible adult to name a trusted contact for an account. That person could be a relative, friend or another adult the account owner trusts. The bank may contact that person when it suspects exploitation. It may also ask for help confirming contact information, health status or the identity of someone holding power of attorney. In some cases, the institution may share only that it suspects exploitation.
A trusted contact does not automatically gain access to your balance. The role also does not grant authority to move your money or make decisions for you. Federal regulators describe the contact as a backup person whom the institution can alert when something looks wrong.
Which states let banks pause suspected scam payments?
Georgia is part of a much larger shift. As of today, at least 33 states have enacted laws that let banks, credit unions or other covered financial institutions delay certain transactions when they suspect financial exploitation.
The FTC’s most recent nationwide chart identified 24 states with these laws.
However, the agency warned that its chart was only a snapshot and advised readers to check current state statutes.
However, the agency warned that its chart was only a snapshot and advised readers to check current state statutes. Since that report, nine additional states have enacted protections.
These 33 states have enacted transaction-hold protections
The states are:
- Alabama, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia and Idaho
- Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi and Montana
- Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Oklahoma, Oregon and Rhode Island
- South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Wyoming
The laws do not give every bank the same power. Some let an institution pause a payment on its own. Others require a report to law enforcement or adult protective services. The protected age can also vary, while several states include younger adults with qualifying disabilities. Hold periods differ even more. A delay may last only a few business days in one state. Elsewhere, an investigation or court order can keep the payment on hold much longer.
HOW FLORIDA RETIREE LOST $200K IN FAKE PAYPAL REFUND SCAM
Scammers often pressure victims to move money quickly, while transaction-hold laws aim to create time for review. (Photo by Nikolas Kokovlis/NurPhoto via Getty Images)
Nine states have joined the list since the FTC’s last review
Here is what the newer state laws do.
Colorado
Colorado’s HB 26-1110 created the Adults’ Security and Safeguards from Exploitation in Transactions Act, known as the ASSET Act. It lets a bank or credit union delay a disbursement when it reasonably believes a vulnerable adult faces financial exploitation. The institution must notify law enforcement or adult protective services. A decision generally must be made within 90 days. That period can reach 180 days when an agency investigation remains underway. The law takes effect August 12, 2026.
Georgia
Georgia’s HB 945 lets a financial institution place a hold on a suspicious transaction involving an eligible adult. The law also reaches accounts where the adult is a beneficiary. In some cases, it can cover an account belonging to the suspected perpetrator. The initial hold lasts up to 15 business days. A bank may extend it for another 15 business days when its review continues to support the concern. The law also includes trusted contacts, employee training and written notice requirements.
Idaho
Idaho enacted HB 182, known as the Report and Hold law, in 2025. It covers a broad range of financial businesses, including banks, credit unions, lenders, money transmitters and investment firms. Covered professionals may temporarily pause suspicious transactions and report suspected exploitation. The law also gives them liability protection when they act in good faith.
Maine
Maine’s 2025 law covers adults age 65 or older and people protected by the state’s Adult Protective Services Act. A bank or credit union may delay a disbursement when it reasonably believes the payment could result in exploitation. The institution must notify the Maine attorney general within two business days. The hold generally ends within 15 business days unless a court extends it. Customers may also be able to designate a trusted contact.
Maryland
Maryland’s Vulnerable Adult Banking Protection Act covers residents age 65 or older and vulnerable adults who cannot provide for their daily needs. A financial institution may delay or deny a suspicious disbursement. An initial delay can last 15 business days. The institution or an investigating agency can extend it for up to 25 business days from the original request date. The law takes effect October 1, 2026.
North Carolina
North Carolina’s SB 595 gives financial institutions broad authority to delay or refuse transactions involving suspected exploitation of older or disabled adults. The law covers withdrawals, transfers and some requested account changes. An initial delay can last up to 30 business days. The institution may extend it for another 30 business days if it continues to believe exploitation is occurring. Banks may also alert a trusted contact.
Oklahoma
Oklahoma’s SB 2067 requires financial institution employees to report suspicious activity internally and notify an appropriate agency. Banks and credit unions may place a temporary hold on a reported account. They can also contact someone previously designated by the account holder. The law takes effect November 1, 2026.
South Dakota
South Dakota’s HB 1238 lets a financial institution delay or refuse certain transactions when it reasonably believes exploitation may have occurred or is being attempted. The law protects senior and vulnerable adults. It also covers a consenting adult who asks the institution to take protective action.
Vermont
Vermont’s Act 106 lets covered financial institutions delay a transaction when they reasonably believe a customer faces financial exploitation. The initial delay can last 15 business days. The institution may add another 15 days when it believes the exploitation may continue. Vermont approved the law on May 20, 2026.
Why bank scam protections vary by state
The federal Senior Safe Act encourages financial professionals to report suspected exploitation. It also offers liability protection to covered institutions and trained employees who make qualifying reports. However, the law does not create one nationwide transaction-hold rule for checking and savings accounts. Investment accounts follow a different framework. FINRA Rule 2165 lets a brokerage firm temporarily hold certain disbursements or securities transactions when it reasonably believes an eligible adult faces financial exploitation.
The rule generally covers adults age 65 or older along with some younger adults who have qualifying impairments. As a result, a brokerage firm may have national regulatory authority to pause a suspicious request. A bank handling your checking account may depend more heavily on the law in your state.
A state law still cannot guarantee your payment will stop
Most state laws give a bank permission to act rather than requiring it to block every suspicious payment. The institution still needs to recognize the warning signs and have enough information to reasonably suspect exploitation. Your protection may depend on your age, the account involved and where you live. Your bank’s internal policies and employee training also play a role. Even in a state with a transaction-hold law, a payment may go through before anyone realizes a scam is underway.
Scammers know speed works in their favor
CyberGuy has reported on grandparent scams that use urgent calls, stolen details and AI-cloned voices. We have also covered crypto kiosk scamswhere frightened victims followed a caller’s instructions while the money moved beyond easy recovery. Georgia also used HB 945 to add safeguards for virtual currency kiosks, another payment method scammers use to move money quickly.
In both cases, the scammer wants to keep you isolated. They may warn you not to call your family or bank. They might claim that an employee is part of the investigation. A transaction hold attacks that pressure tactic. It adds time, which gives someone a chance to ask a basic question: Does this story make sense? Of course, no law will catch every scam. A payment can move through a different state, another financial service or a crypto wallet. Also, a bank may miss the warning signs or choose not to place a hold.
THE GIFT THAT PROTECTS YOUR DAD FROM SCAMMERS
House Bill 945 took effect July 1, 2026, giving Georgia banks more authority to delay payments tied to suspected exploitation. (Kurt “CyberGuy” Knutsson)
Do these bank scam transaction hold laws work?
An ABA Foundation survey commissioned from 158 banks offers an early view. Half of the responding banks in states with hold laws said they had used the authority to delay, refuse or hold transactions. Nearly 90% of respondents in states without such laws supported adopting them. The survey reflects the banking industry’s experience rather than a nationwide independent study. Even so, it shows that banks see value in having time to investigate.
That time can also create a difficult balance. Banks need enough authority to stop a devastating payment. Yet they must avoid blocking legitimate transactions based on age alone. Georgia tries to address that concern with a reasonable-cause standard. It also requires notice, employee training and an internal review. Whether the law succeeds will depend on how institutions use those tools.
How to protect your money from bank scams
You should not assume your bank can reverse a scam payment. You also cannot count on it pausing every suspicious transaction. The safest approach is to put protections in place before an urgent call, text or email catches you off guard.
1) Ask your bank about trusted contacts and transaction holds
Call your bank’s fraud department and ask whether you can add a trusted contact to your account. Then ask what the bank does when an employee suspects financial exploitation. You should also find out whether your state allows the bank to delay a suspicious transaction. The answer may differ between your checking account and your brokerage account.
2) Turn on instant alerts for account activity
Enable notifications for withdrawals, transfers and card purchases. Choose the lowest available dollar threshold so you hear about unusual activity quickly. Also review your bank’s daily transfer and wire limits. Lower limits can make it harder for a scammer to move a large amount of money in one transaction.
3) Make sure your trusted contact understands the role
Choose someone who will answer quickly and question an unusual request. Make sure that person knows your bank may call if something appears wrong. A trusted contact does not automatically gain access to your money. The role gives your bank another way to reach someone you trust during a possible emergency.
4) Create a family code word for emergencies
Choose a private word or phrase that family members can use to verify a real emergency. If someone calls claiming a loved one needs money, ask for the code word. Then hang up and contact your relative through a phone number you already have. Never call a number provided by the person demanding payment.
5) Never transfer money to a so-called safe account
A bank, government agency or law enforcement officer will not tell you to protect your savings by transferring them to another account. Scammers often use the phrase “safe account” to make a fraudulent transfer sound official. Do not send money through a wire transfer, cryptocurrency kiosk or payment app while someone is pressuring you to act immediately. End the conversation and call your bank using the number on the back of your card or its official website.
6) Use strong security software on your devices
Strong antivirus software can help detect malicious links, fake websites and downloads that scammers use to steal financial information. Keep the software updated on your phone and computer. Security software cannot stop every phone scam. However, it can block some of the digital tools criminals use before they reach your bank account. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at CyberGuy.com.
7) Reduce the personal information scammers can use
Scammers may pull your age, relatives’ names, phone number and address from data broker and people-search websites. They can use those details to make a fake emergency sound convincing. A data removal service can help reduce how much personal information appears on these sites. It cannot remove every record from the internet, but it can make it harder for criminals to build a detailed profile around you or your family. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.
8) Act quickly if money starts moving
Call your bank’s fraud department as soon as you suspect a scam. Ask the institution to stop, recall or flag the transaction. Change your online banking password from a trusted device and review recent account activity. If you shared login details, ask the bank whether it should lock online access or issue new account numbers. Next, report the incident to local law enforcement and the appropriate fraud agency. For suspected elder financial abuse, you can also contact Adult Protective Services in your state.
Kurt’s key takeaways
Georgia’s new law gives financial institutions explicit authority to pause certain transactions when they suspect financial exploitation. However, the hold remains optional, and the protection applies only in qualifying situations. The issue reaches far beyond Georgia. At least 33 states have enacted some form of transaction-hold authority for banks or credit unions, although several newer laws have later effective dates. The protections still vary, so your state and financial institution can shape what happens during the most urgent minutes of a scam. Add a trusted contact where available. Talk with your family about how to verify an emergency and learn how your bank handles suspicious payments. A five-minute conversation today could create the pause that saves someone’s life savings later.
Should a bank have the power to delay your payment when it believes a scammer is directing you, even if you insist the transfer is legitimate? Let us know by writing to us at CyberGuy.com.
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Fortnite is getting a bunch of AI-powered ‘personas’
Get ready for more AI characters in Fortnite. Developer Epic Games is going to let Fortnite creators publish experiences featuring characters with AI-powered voices starting on July 30th, and ahead of that launch, it’s created 36 characters with “consistent voices and personas” that creators can use as NPCs. The characters include Fortnite staples like Agent Jonesy, Peely (the banana), Fishstick (a walking fish), and Cuddle Team Leader (who wears a pink bear mascot head).
Epic tested the waters of AI characters with last year’s Darth Vader NPC that was powered by James Earl Jones’ voice — a collaboration that Jones’ estate signed off on. Even though players quickly got Vader to swear, something Epic fixed quickly, the company announced shortly after debuting Vader that Fortnite creators would be able to make AI-powered characters of their own.
The voices for these new personas rely on “performances captured from independent professional actors specifically for use in developer-made islands,” Epic says. “The actors agreed to have their performances used to develop voice models that create the spoken responses for these LLM-powered Fortnite characters.”
Down the line, it sounds like Epic wants to make characters featuring voices from the well-known actors that have appeared in the Fortnite universe, but it will have to secure the right approvals to do so. “Our next step is to work with the relevant guilds and character voice actors who have previously worked on Fortnite Battle Royale to explore opportunities to make their original voices available across the Fortnite ecosystem,” the company says.
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