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Communications breakdown left authorities in the dark and residents without alerts amid Maui fire

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Communications breakdown left authorities in the dark and residents without alerts amid Maui fire


HONOLULU (AP) — As unpredictable wildfires roared across Maui last August, the head of the emergency management agency dragged his heels about returning to the island amid the unfolding crisis, while a broad communications breakdown left authorities in the dark and residents without emergency alerts, according to a report released Wednesday.

Communications problems were also encountered with the Hawaiian Electric Company, with power and emergency workers unable to confirm that power lines were de-energized until well after flames had caused widespread damage, the report from the Hawaii Attorney General’s office said.

It was the second of two major assessments out this week about the deadliest U.S. wildfire in a century. A report released Tuesday by the Western Fire Chiefs Association detailed the challenges facing the Maui Fire Department during the unprecedented series of blazes, including one that killed 101 people in the historic town of Lahaina.

Attorney General Anne Lopez presented the latest report along with Steve Kerber, vice president of the Fire Safety Research Institute.

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“When Attorney General Lopez contacted us, clearly we were paying a lot of attention to what was going on in Lahaina and really had the same question that she had. How is it possible that something like this could happen?” Kerber said.

Officials did not answer questions about cause or liability, saying it is only an initial reckoning and two more reports will follow. Investigators are still trying to get some documents from Maui County, officials said.

“We’re going to continue this investigation, and we will follow it wherever it leads,” Lopez said.

The federal Bureau of Alcohol, Tobacco, Firearms and Explosives is also investigating, and its report, expected to pinpoint cause, will come out before the one-year anniversary.

The report released Wednesday says that five days before the flames broke out, meteorologists warned that strengthening winds resulting from a hurricane south of Hawaii could lead to extreme wildfire risk Aug. 8. “Confidence in the development of critical fire weather conditions this many days away is quite rare, and we believe that this warrants a heads up to you,” a National Weather Service forecaster said in an email to fire contacts Aug. 3.

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Kerber described complex and “incredibly fast” fires with flames traveling at a rate of about a mile in 90 minutes.

The Maui Emergency Management Agency had posted to Facebook on Aug. 6 about a “serious fire and damaging wind threat” due to dry conditions as Hurricane Dora passed.

The agency’s administrator, Herman Andaya, was off island at a conference on Oahu on Aug. 8 as the fires intensified. His call and text records show that he was getting updates from Gaye Gabuat, an administrative assistant. After a series of evacuations in Lahaina, Gabuat told Andaya that “multiple people look overwhelmed,” according to the report. Andaya asked if he should come home, to which Gabuat responded, “it may look okay.”

After the fire had been burning for more than five hours, Gabuat told Andaya that flames had reached Front Street, Lahaina’s commercial heart. Only then did Andaya respond that he had “better come home tomorrow.”

By that time multiple areas had been evacuated, according to a situation report by Andaya’s agency. Front Street had been closed along with the Lahaina bypass road, another key thoroughfare. In Lahaina alone, 29 utility poles were reported downed.

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There was no immediate response to attempts Wednesday to reach Andaya, who resigned Aug. 18, via phone, email and social media.

Investigators said they requested incident activity logs and other records from the agency’s emergency operations center, or EOC, on multiple occasions. Derek Alkonis, a manager with the fire research institute, said they had received some information but not everything they had requested. “You’ll find in the report that there is a difficulty with gaining information from the EOC,” Alkonis said. “In terms of the reason for that challenge, it’s going to be analyzed in subsequent reports.”

The report also describes a breakdown in communication between police, firefighters and emergency officials after cell networks went down. Police and firefighters had to communicate using their handheld or car radios on closed channels that public officials and others could not listen to.

Meanwhile a stretched and limited dispatch center had single operators monitoring five or six channels at a time to keep up.

“With no cellular communication, residents and tourists were not able to receive emergency alerts, communicate with loved ones and/or to receive incoming or outgoing calls/texts,” the report’s authors wrote.

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They detailed how one police officer told other responders his daughter had been babysitting in a neighborhood that was hit by the fire. Without cell communications he had no way to check if she escaped, and it took two days before he confirmed she was OK.

Fire crews also became trapped, according to staffing logs included in the report. Around 4:30 p.m., one engine was destroyed and another broke down. A firefighter from one of the engines rescued the crews using a police department SUV, according to the logs.

Hawaiian Electric has acknowledged that a downed power line sparked a fire in Lahaina early on the morning of Aug. 8. Firefighters were still mopping up that fire at noon and waiting for a utility worker to arrive and confirm that the power lines had been de-energized. But when the worker got there, he was unable to confirm the power had been cut off — information that would likely have helped fire crews assess the risk of re-ignition as well as the risk posed by other downed lines.

Still, the fire crew determined that the blaze was extinguished and headed back to the station at 2:17 p.m. By 2:55 p.m., several calls came about another fire in the same area. Firefighters were finally advised that power to the area had been shut off at 4:11 p.m., according to the report.

In the months since, Hawaiian Electric has said the lines were shut off for more than six hours before the afternoon fire was reported.

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The attorney general’s report is the first phase of a comprehensive assessment that includes a timeline of the Lahaina fire using social media posts, metadata from citizen photos and videos, dispatch records, emergency communications and other sources. It describes the 72 hours before, during and after the blaze, and says investigators relied on “all known available facts” related to the fire and to preparations by local, state and federal agencies.

Because power was out to much of the area, security camera video generally wasn’t available, so investigators had to rely on interviews with residents and first responders to piece together the events.

“What this report doesn’t capture is the loss, the people, the challenges that they’ve gone through, the pain, the sorrow. And some of those things will be analyzed later. But you need the facts first,” Alkonis said.

Phase 2 of the report will focus on how Maui’s fire protection system functioned, specifically what conditions fed the inferno, attempts to stop its spread, and evacuations. The third phase will try to answer the critical question, “How do we prevent this from happening again?”

“The tragedy serves as a sobering reminder that the threat of grassland fires, wildfires, and wildfire-initiated urban conflagrations, fueled by climate change and urban encroachment into wildland areas, is a reality that must be addressed with the utmost urgency and diligence — not just in Hawaii, but around the globe,” the authors wrote.

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The fire destroyed roughly 3,000 properties in Lahaina and caused more than $5.5 billion in estimated damage, according to state officials.



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This Airbnb Tiny Home Sits on a Lava Field in Hawaii With Unbeatable Night Sky Views—and It’s a Guest Favorite

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This Airbnb Tiny Home Sits on a Lava Field in Hawaii With Unbeatable Night Sky Views—and It’s a Guest Favorite


Airbnb listed a farmhouse-style tiny house in Hawaii on a volcanic lava field with a clear view of the night sky and a loft bedroom—and it’s within driving distance of black sand beaches. Guests give it a perfect five-star rating, and it’s quiet and off the beaten path. Reserve your own Hawaii Airbnb stay for under $300 a night.



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HGTV’s ‘Renovation Aloha’ accused of broadcasting human remains illegally

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HGTV’s ‘Renovation Aloha’ accused of broadcasting human remains illegally


HONOLULU (HawaiiNewsNow) – The team behind a popular Hawaii-based home renovation show is now facing legal troubles after airing content that shouldn’t have been released, according to the state.

Hawaii’s Attorney General is now involved after HGTV’s ‘Renovation Aloha’ showed uncensored images of apparent ancient skeletal remains that were discovered at a Hilo property.

In a now-deleted clip on social media, Kamohai and Tristyn Kalama, along with the production team, discovered a cave beneath a Hilo property where they found the remains deep inside.

Video documented their shock when it was found, with the hosts saying, “There’s bones back here. I got to get out of here. Are you fricken serious? I’m serious dude. Is that a skull?”

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Tristyn was seen standing further back, saying “This is terrifying. I’m at my stopping point” before leaving.

Hawaii News Now is not showing the bones, but confirmed with HGTV the episode was filmed in December 2025.

Video didn’t show them touching or moving the remains, and HGTV said authorities were notified after the discovery, the property was not developed, and the site was later blessed.

At the time, police said no crime was committed, and the state AG obtained a TRO to prevent the broadcast of the images in accordance with state law.

However this week, uncensored video of the bones was posted online by the Kalamas and HGTV, and included in the episode, triggering a quick rebuke from the community.

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Statements provided to Hawaii News Now.(HNN / HGTV)

“We don’t kaula’i iwi. We do not lay our bones out in the sun to expose him in this manner,” former Oahu Island Burial Council Chair Kumu Hinaleimoana Wong-Kalu said.

She also said the release of the images was “extremely disappointing,” saying the damage was already done.

“It is irrelevant that bones were not moved. It is irrelevant that they were not disturbed, per se, because somebody didn’t touch them — but you went into their space and that space becomes kapu space once they have transitioned over to po. And when you do that, we honor that. We don’t disturb them,” Wong-Kalu added.

The AG said they took immediate legal action to prevent the unlawful broadcast of images, pointing to a TRO issued prior to the episode’s release. They also said, “We are aware that the segment aired notwithstanding the court’s order, and we take this matter very seriously. The Department will pursue additional action as necessary.”

Court Documents revealed the Kalamas and producers of the show are now facing four counts for allegedly breaking Iwi Kupuna protection rules.

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“If that were our grandparent, would we want them, after they have physically transitioned to po, would we want to share our family in this manner? I don’t think so,” Wong-Kalu added.

HGTV said in a statement, “We take the concerns raised by the community very seriously and are committed to ensuring our programming is respectful and appropriate. We apologize to anyone who found any part of the episode offensive, that was not HGTV’s intention.”

They also confirmed the original episode was removed, and re-edited without the bones included.

Statements provided to Hawaii News Now.
Statements provided to Hawaii News Now.(HNN / HGTV)

Through our communication with the HGTV spokesperson, Hawaii News Now offered the Kalamas a chance to respond directly, but they did not. They did however take to Instagram to address the episode, saying they followed the protocols they knew, and never intended to build there. They stressed their respect for Hawaiian culture and practices.

The investigation remains active.

Copyright 2026 Hawaii News Now. All rights reserved.

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Hawaiian Airlines Ends April 22. What Replaces It.

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Hawaiian Airlines Ends April 22. What Replaces It.


That headline is something many of us never expected to read. This April 22, 2026, is the day Hawaiian Airlines officially ends. Alaska’s reservation system takes over, Hawaiian flight numbers disappear, and all operations move to Alaska. Hawaiian joins the oneworld alliance too on the same day, but for Hawaii travelers, the alliance is not the headline. The airline you knew will cease to exist as part of the process that began with Alaska’s purchase of Hawaiian on December 3, 2023.

You can still board a plane painted with the iconic Pualani on the tail, but you will not book an HA flight anymore. Your confirmation email shows AS (Alaska). Your boarding pass shows AS. What airport departure boards and gate screens display on day one is a separate question. That and more will be revealed later.

When the code disappears, not the paint.

The Hawaiian call sign already ended last fall, when HA866 flew from Pago Pago to Honolulu on October 29, 2025, closing out 95 years of Hawaiian flight numbers in the sky. Call signs are largely for pilots and air traffic control, and most travelers never really see them. April 22 is entirely different because flight numbers exist on your itinerary, your receipt, your screenshot, and your email, and when HA disappears from those, you see it.

What booking Hawaiian looks like after April 22.

Customer service interactions will route entirely through Alaska’s systems. Schedule changes, irregular operations, rebooking rules, and automated notifications follow Alaska’s logic, and frequent travelers will notice these differences first.

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A huge reservation system change is happening behind the scenes.

April 22 is also when Alaska’s reservation system replaces what remains of Hawaiian’s Amadeus platform, which has been degraded since the 2023 Sabre-to-Amadeus migration went sideways, infuriating its customers. The cutover is supposed to resolve years of booking infrastructure problems. But we’re keeping in mind that system migrations at this scale have historically created turbulence before they stabilize, so patience may still be required.

Branding stays, for now.

The visual identity remains intact on April 22. Pualani stays on the tail, uniforms stay recognizable, and the onboard experience does not change that day. Alaska has acknowledged that Hawaiian branding carries value in Hawaii, but Alaska has not committed to how much of it stays or how long. Everything past the paint is already Alaska.

The oneworld alliance arrives on the same day.

April 22 is also the day Hawaiian becomes a full member of the oneworld alliance. International lounge access improves, elite status recognition lines up across partner airlines, and earning and redeeming miles across oneworld carriers becomes far easier. Hawaiian did not have that before and had limited partners on its own. Under Alaska, it does have, for the first time, a robust partner network.

Atmos status is part of the oneworld structure wherein Silver aligns with oneworld Ruby, Gold with oneworld Sapphire, and Platinum and Titanium with oneworld Emerald. For travelers who qualify, that means priority services and lounge access when flying internationally. Alliance benefits may work best outside of Hawaii for now, as many of you have noted.

What Alaska has promised next for Hawaii.

Alaska has announced a $600 million investment covering airport renovations at five Hawaii airports, a full A330 cabin refit starting in 2028, and a new flagship lounge at Honolulu in late 2027. All twenty-four A330s are set to receive a new business class in a 1-2-1 layout with privacy doors and direct aisle access, replacing the dated 2-2-2 configuration.

The same design team behind the 787 soft product is said to be handling the A330, and the refit was quoted as rolling out across the entire fleet over roughly 12 months starting in January 2028. A true premium economy cabin comes with it, separate from Extra Comfort, and extra legroom. Extra Comfort rebrands to Alaska Premium Class on April 22 as an Alaska alignment, but the new premium economy class does not arrive until sometime in 2028.

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The Honolulu lounge will expand to roughly five times the current Plumeria Lounge footprint at the Terminal 1 Mauka Concourse entrance. Beat of Hawaii has covered that new Honolulu Atmos Lounge separately. None of these upgrades changes anything significant if you are flying Hawaiian anytime soon.

What happens to the A321neo, A330, and the 717 interisland fleet long term under Alaska is a separate question. Beat of Hawaii has been covering that.

But Hawaiian had been running out of runway long before Alaska arrived, and the acquisition is the reason there is still a Pualani tail flying to Hawaii at all. What Alaska does with the paint, the brand, and the Hawaii routes from here is the part we’ll continue watching.

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