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How to recover a hacked Facebook account

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How to recover a hacked Facebook account

Facebook is no stranger to cyberthreats. Many hackers and scammers use Facebook to reach their victims, and keeping up with all their new techniques is challenging. Most of the time, people don’t even realize they’ve been hacked until a friend on Facebook lets them know they’ve received suspicious links from you on Messenger or almost clicked on a strange link posted to your page. (Unfortunately, this friend may have already clicked on the link.)

To add fuel to the fire, many accounts that have been hacked are also hard to get back into after the fact by the actual account holder. We received an email from a man who contacted us with just this very question:

“My wife’s Facebook was hacked a month ago, and we aren’t able to get back into her account, let alone just to get Facebook to shut it down.”

Does this sound familiar? What do you do if you realize your Facebook account has been hacked? And how can you get back on and recover your account if the hacker has logged you out? Here’s what you need to know.

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A woman on her Facebook account (Kurt “CyberGuy” Knutsson)

Why can’t I get access to my account after I’ve been hacked?

No one wants to find out that their Facebook account has been hacked. Being locked out of your account, unable to let your friends know that you didn’t send those suspicious links, or unable to log back in altogether can be upsetting and frustrating. But why does this happen? Why can’t you get back into your account after being hacked?

Well, there are a few reasons. One could be that once the hacker accessed your account, they’ve entered your settings and changed the password, so you can’t get back in without resetting it. If they’ve changed additional settings, it’ll take more than a password reset to get back in.

The other way is that someone may have reported your posts or your account to Facebook, letting them know that a hacker has taken over the account. In some cases, Facebook will block the account for security reasons. In both situations, getting back onto the platform and recovering your account is difficult. But there are ways to do it.

Facebook sign-in page (Kurt “CyberGuy” Knutsson)

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MORE: DON’T FALL FOR THAT ‘LOOK WHO DIED’ FACEBOOK MESSAGE TRAP

How can I get back into/recover my account?

If you’ve been hacked and signed out of Facebook, you might wonder how you can access your account. Sometimes, you can still log into your Facebook account, but you recognize you’ve been hacked and want to take back ownership. Other times, Facebook already detects the hack and will log you out for security reasons, especially if you cannot verify the changes the hacker may have made to your account. Finally, if the hacker changed your recovery information – like your email and phone number – you may have an extra difficult time recovering your account. This is what you can try.

Facebook app (Kurt “CyberGuy” Knutsson)

MORE: HOW TO ESCAPE FACEBOOK’S CREEPY AD TRACKING

How to log back into Facebook if the hacker has logged you out

You may realize a hacker has taken over your account if you can’t log in, or you may notice some red flags while still logged into your account – like posts you didn’t create or friends letting you know you’ve been hacked. You may also notice that your account details, such as your name, birth date, etc., have been changed.

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If you know you’ve been hacked, and you’ve been signed out of your account, you can:

  • Go to the login screen and click Forgotten password
  • Then follow the steps to reset your password and log back in
  • Lastly, Facebook suggests that you visit https://www.facebook.com/hacked to secure your account. Here, they’ll ask you to change your password and review your recent login activity.

Facebook log-in page (Kurt “CyberGuy” Knutsson)

MORE: FOOLPROOF STEPS TO HELP PROTECT YOUR FACEBOOK ACCOUNT FROM HACKERS

How to recover your account if the hacker changed the email address on file

If you’ve tried the above method, and you’re still locked out of your account, it could be because the hacker has changed the email address and other verification information on file, which means any reset password links after that will go to them.

The good news is that you can reverse this. When the hacker changes the email, Facebook sends a message to the previous email account with a special link to verify – aka your email. Search your inbox for an email from Facebook. Then you can click this link to reverse the email change and follow the steps to secure your account.

Facebook main page (Kurt “CyberGuy” Knutsson)

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MORE: UNFORGETTABLE MOTHER’S DAY GIFTS 2024

How to recover your Facebook account if you no longer have access to the phone number or email associated with your account

If you cannot access the phone number or email associated with your Facebook account (perhaps because the hacker has also compromised your email).

  • Head to facebook.com/login/identify
  • You can fill out a form to have Facebook review your account while answering a few security questions to prove the account you’re trying to recover is yours.
  • Sometimes, you’ll have to provide proof of ID, like a photo of a driver’s license, as they match the information you provided to Facebook when you first created your account.

Facebook login on the app (Kurt “CyberGuy” Knutsson)

Help a friend recover their account (or ask your friend to help you)

Facebook also allows friends to help each other recover their accounts. This is also true if your friend has passed away or is incapacitated and can no longer use their Facebook. By doing this, you help prevent hackers from taking over a vulnerable account. The steps you’d take, though, depend on the situation. For instance, there are cases where hackers create fake profiles to impersonate you. 

If you’re trying to help your friend recover their account for this reason – or they’re trying to help you – visit the Hacked Accounts section of the Help Center on Facebook and follow the steps.

How can I protect my account from being hacked in the future?

Unfortunately, if you’ve tried all the above methods and still can’t recover your account, you may not be able to. You can try to contact Facebook, but they are difficult to get in touch with.

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Whether you get back into your account or end up creating a new one, you must take all the steps you can to secure your account to prevent hackers from getting in:

1) Visit Facebook’s “Privacy, Safety and Security” settings in the Help Center.

  • Open the Facebook app
  • Tap the three horizontal lines (menu icon) in the bottom-right corner
  • Scroll down and tap “Settings & Privacy”
  • Tap “Settings”
  • Here, you can adjust various settings related to your account, including privacy options.

2) Consider keeping your account as private as possible.

3) Be sure to use a strong password that you aren’t using for other accounts. Consider using a password manager to generate and store complex passwords.

4) Under your account settings, set up 2FA via SMS. This means if someone changes your email or phone number, at least one of the methods can help you get back in.

5) Log out of your Facebook account when you access it on a public or friend’s device.

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6) Don’t share your login details with anyone, not even friends or relatives.

7) Don’t click on suspicious links or posts. The best way to protect yourself from clicking malicious links that install malware that may access your private information is to install antivirus protection on all your devices. This can also alert you of any phishing emails or ransomware scams. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android & iOS devices.

8) Frequently do software updates on your device to prevent malware from getting in.

Kurt’s key takeaways

Facebook can be a risky place in general. As hackers become more inventive, there’s no way to protect yourself 100% from scams. If you get hacked and logged out of your account, it’s not enough to follow the steps to recover and log back in. You’ll also need to update your security preferences and ensure you follow the security tips we’ve outlined.

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Have you ever had your Facebook hacked and needed to recover your account? Were you successful? Why or why not? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Answers to the most asked CyberGuy questions:

Copyright 2024 CyberGuy.com. All rights reserved.

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Google’s NotebookLM can sum up your research in a TikTok-style clip

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Google’s NotebookLM can sum up your research in a TikTok-style clip

Google’s NotebookLM is adding a new way to catch up on your notes: TikTok-style AI videos. The new feature is rolling out to Google AI Ultra and Pro subscribers, allowing NotebookLM to generate 60-second vertical AI clips based on the sources you upload to the app.

The example shared by Google details Australia’s unsuccessful war on emus, pairing paper cutout-style AI art of emus with narration. It adds to some of the other ways NotebookLM lets you interact with your research, including by generating AI podcasts, cinematic videos, and visual explainers.

To generate a 60-second clip, head to NotebookLM on the web or app, select a notebook, and then choose “Video” from the Studio column on the right side of the screen. From there, select “Short,” choose the topic you’d like NotebookLM to focus on (or enter your own), and then hit the “Generate” button.

The feature is rolling out in English only for now, with support for free users coming “soon.”

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The trick to smoother streaming at home and on the road

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The trick to smoother streaming at home and on the road

NEWYou can now listen to Fox News articles!

Ever settle in for movie night, hit play, and thirty seconds later, the picture dissolves into a blurry mess of pixels? You restart the app. You restart the router. You’re paying for a fast internet plan, so what gives?

Before you spend forty minutes on hold with your provider, there’s something you should know: the problem might not be your connection speed at all. It m

ight be your internet provider putting the brakes on certain types of traffic.

The good news is that one tool may help, especially when your provider is slowing down streaming traffic that it can recognize.

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TRAVEL MISTAKE PUTS PHONE, LAPTOP AND STREAMING ACCOUNTS AT RISK

Buffering during streaming may not always be caused by slow internet speeds. ISP bandwidth throttling could be reducing video quality, and a VPN may help in some cases. (Photo by Marcus Brandt/picture alliance via Getty Images)

Why your streaming keeps buffering

Internet service providers handle enormous amounts of traffic. When their networks get congested, they look for ways to manage the load. One of the handiest tools in their bag is a technique called bandwidth throttling. It means deliberately slowing down certain types of traffic to ease the pressure on their infrastructure. Streaming video is one of the first things they may target because it eats up a lot of bandwidth fast.

Here’s the part that most people don’t realize: your ISP can often see what kind of traffic you’re sending and receiving. When they detect a steady stream of traffic flowing from a streaming platform, they may put a speed limit on that traffic specifically, even while your overall connection seems fine. You won’t always get a warning, but you will notice a dip in video quality.

That’s why you can load a webpage in a blink but still have to sit through buffer wheels before your show even gets going. The issue may not be your speed. It may be what your ISP does with it once they know how you’re using it.

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Travelers can run into an additional wrinkle. Hotel networks and public connections are often shared across dozens or hundreds of people at once. When everyone is streaming, browsing and video calling at the same time, the network slows to a crawl and your video quality pays the price. What worked fine at home suddenly stutters and stalls on the road.

The fix most people don’t know about

A VPN, or virtual private network, is usually thought of as a privacy and security tool, but it may also help with some throttling problems. It runs quietly in the background while you stream.

When you connect to the internet through a VPN, your traffic gets encrypted before it leaves your device. Your ISP can still see that you’re using data, but it can no longer easily see what kind. Streaming traffic looks like encrypted data passing through, which means there’s no obvious streaming target to throttle. The result can be a more consistent connection, fewer interruptions and less of that infuriating mid-episode quality drop.

And there’s an extra benefit for travelers: Your traffic is encrypted on hotel, airport and café Wi-Fi. That can help protect what you’re doing online, though it won’t magically fix a network that’s overloaded. A good VPN can help keep your connection more stable across the unpredictable variety of networks you encounter while traveling, not to mention help protect you from public Wi-Fi hackers.

Just keep in mind that some streaming services may limit or block VPN connections, so you may need to switch servers or check the service’s rules.

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A VPN can encrypt your internet traffic, making it harder for internet providers to identify and selectively throttle streaming services. (Photo by Grichka BEYSSON-LEANDRI / Hans Lucas / AFP via Getty Images)

What to look for in a VPN for streaming

There’s no shortage of VPN options out there, but for streaming, a few things matter more than others.

Speed is king when it comes to video. A VPN that encrypts your traffic but slows your connection defeats the whole purpose. Look for a provider with a large network of fast servers and a proven track record with high-definition and 4K content.

Device support matters too. Your streaming life doesn’t live on just one screen. It’s also on your phone, your smart TV, your tablet and your laptop. A good VPN covers all of them under one subscription and will let you run it on multiple devices simultaneously.

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Our top VPN pick checks all these boxes and is more than fast enough for high-quality streaming.

For the best VPN software, see my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android & iOS devices at Cyberguy.com

A few more tricks to keep in mind

Before blaming throttling, test your speed with the VPN on and off, restart your router, move closer to Wi-Fi, use a 5 GHz or 6 GHz network when available and try Ethernet for your main TV. If everything else is fast but streaming keeps dropping quality, throttling becomes a more likely suspect. Pair a VPN with these tips, and buffering becomes a rare event instead of a nightly battle.

1) Connect before you open the app

Turn on your VPN first, then launch your streaming service. It’ll save you the hassle of reconnecting in the middle of the episode.

2) Choose a nearby server

In general, the closer the server, the lower the lag. A server in your home city usually delivers the best balance of speed and stability.

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3) Check your home router

If streaming still struggles with a VPN running, an outdated router might be your weakest link. A dual-band or Wi-Fi 6 model makes a noticeable difference on busy home networks. Looking to upgrade your home setup? Check out our guide to the Top 5 routers for best security in 2026 at Cyberguy.com

4) Download before you go

Most major streaming apps let you save content for offline playback. Load up a few episodes on your home connection before a long trip, and you might not need to stream at all for the first leg of your journey.

INSTANTLY UPGRADE YOUR STREAMING: AT HOME AND WHEN TRAVELING

Travelers using hotel or public Wi-Fi may benefit from a VPN’s added privacy, though it cannot overcome an overloaded network. (Photo by Alex Pantling/Getty Images)

Kurt’s key takeaways

Buffering isn’t something you have to accept, and your internet plan may not be the issue. Your provider could be managing your traffic when it recognizes what you’re watching. A reliable VPN can make it that much harder, whether you’re on your couch or in a hotel room across the country. Remember: the trick to smoother streaming isn’t always paying for faster speed. It’s making sure the speed you’re already paying for actually reaches your device.

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Are you using a VPN for streaming, or have you found another workaround that does the job? Let us know by writing to us at Cyberguy.com

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  • Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.

Copyright 2026 CyberGuy.com. All rights reserved.

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After a great start, DC’s new cinematic universe is already slowing down

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After a great start, DC’s new cinematic universe is already slowing down

Though hopes were high for Supergirl, the movie has turned out to be a bit of a dud. Critics have been rather down on the project, and its lackluster box office performance has it on track to lose WBD somewhere between $100–120 million. Films flop all the time, and Supergirl not resonating with audiences probably wouldn’t be a huge deal if we knew that DC Studios had more exciting things coming down the pike. But Supergirl feels like it could be an early sign that Gunn’s grand plan for the DCU is falling apart before it even really gets off the ground.

Loosely based on Tom King and Bilquis Evely’s Supergirl: Woman of Tomorrow comic miniseries, the new Supergirl film follows Superman’s cousin Kara (Milly Alcock) as she embarks on an interstellar bender that culminates in her dog being poisoned by crew of sex-trafficking pirates. Unlike Superman (David Corenswet), Supergirl doesn’t really have a problem with killing her enemies — especially when they’re trying to stop her from saving Krypto. But with an orphaned girl (Eve Ridley) tagging along for the adventure, Kara tries to set a good (read: no murdering) example.

Supergirl struggles to make its titular heroine feel distinct from Superman

Though Supergirl comes from director Craig Gillespie and writer Ana Nogueira, everything about this movie — from its focus on animals in distress to its needle drops — makes it feel a lot like some of Gunn’s previous work. Supergirl’s drunken brawls in alien bars and scenes of her schlepping around space in a junky starship look like they could have been ripped from any one of Marvel’s Guardians of the Galaxy features. You can hear Nogueira channeling Gunn’s spiky sense of humor as the movie introduces new faces like unhinged bounty hunter Lobo (a distracting Jason Momoa in comics-accurate garb). Momoa’s presence is a constant reminder of how the DCEU fell apart, but Lobo isn’t really what drags Supergirl down.

As refreshing as it was to see Superman gloss over Clark Kent’s oft-repeated tragic backstory, Supergirl spends much of its runtime rehashing the details of Krypton’s destruction. Flashbacks to Kara’s past are meant to help us understand the grief she’s been living with, and to see why her sense of morality is very different from her cousin’s. But rather than unpacking Kara’s emotions in any meaningful way, the movie makes light of her substance abuse while sending her on a by-the-numbers adventure that’s generally lacking when it comes to intrigue or visual spectacle.

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One of Supergirl’s more glaring issues is the way it struggles to find organic ways to make its titular heroine feel distinct from Superman. Aside from her relative brutality and moody outlook, she’s just another indestructible alien who periodically needs to recharge her powers by basking in yellow sunlight. The movie tries to give itself some stakes by constantly putting Kara in situations where she’s left without her abilities. But by the second sequence in which Kara’s getting punched out by a bunch of dudes, you get the sense that DC Studios never really locked in on a plan to make this story pop.

That’s somewhat surprising given the way Gunn has previously insisted that DC Studios would “never put a half-assed script in production” simply because the project had already been announced. Half-assed is the perfect description of Supergirl’s entire vibe, and it being the studio’s second major feature doesn’t exactly bode well for the DCU’s future. Supergirl needed to demonstrate that Gunn had a solid plan to build a new universe on the backs of some of DC’s lower profile characters. Though we’ve already seen some of how that could work in HBO’s Peacemaker series, it was less clear whether the studio could pull it off on the big screen. The entire point of rebooting WBD’s superhero movies was to put DC Studios in a better position to compete with Marvel — which is on the verge of its own major reset. But whereas Marvel has a few reliable aces like the X-Men and a new Spider-Man movie up its sleeve, DC is essentially starting from scratch.

Some of Supergirl’s problems might not be so readily apparent if there had been more time before it and Superman’s theatrical debuts. The two movies coming out so close to one another emphasizes their characters’ general similarities, and makes it seem like DC might be a little too comfortable putting out iterative projects. This calls into question Gunn’s decision to prioritize a series about the Green Lanterns and a Clayface film before introducing new versions of more well-known heroes like Batman and Wonder Woman. WBD still plans to put out a sequel to Matt Reeves’ The Batman that won’t technically be part of the DCU, but the Gotham of it all may get audiences primed to see a new Bane / Deathstroke movie that the studio is reportedly prioritizing in the wake of Supergirl’s underperformance.

All of these B-tier projects and alternate realities give the nascent DCU a whiff of the same messiness that has plagued Sony’s universe of Spider-Man spinoffs since its inception. And when you factor in WBD’s impending merger with Paramount Skydance, it seems very possible that the DCU might not come together the way Gunn originally intended. Though it’s possible that next year’s Man of Tomorrow could steer things in a stronger direction, what feels more likely right now is DC putting out another Super-movie that feels a little too similar to what we’ve seen before. It wouldn’t be the first time that WB found itself on the ropes with a comics-related crisis, but it might be the last chance the studio has to get this stuff right.

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