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Oregon’s unemployed say they’re ‘stuck in limbo’ as state officials struggle following website transition

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Oregon’s unemployed say they’re ‘stuck in limbo’ as state officials struggle following website transition


The Oregon Employment Department’s new website is supposed to make it easier to communicate with the agency. But some Oregonians seeking unemployment insurance benefits are frustrated over long wait times to resolve application issues and difficulties communicating with the department.

The Oregon Employment Department launched their new online platform, Frances Online, on September 6, 2022.

Alex Hasenstab / OPB

Among them is Harvest Rich. She applied for unemployment benefits in January before the agency completed a multi-year, $106 million website upgrade. Rich used to live in La Grande before her spouse’s health issues led them to move out of state. Because her most recent job was an administrative position with Oregon Health and Science University, she is claiming benefits in Oregon.

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Rich believes she and her husband meet all the eligibility requirements for unemployment benefits. Rather than having their application approved — or denied — both of their claims were flagged for further investigation. She still doesn’t know why, and neither have received benefits.

“It puts you in this state of limbo,” Rich told OPB. “You don’t know if you’re going to be denied, if you might be expecting a check in the next week or two — you know nothing.”

The upgrade to Frances Online is supposed to alleviate some of the issues related to communicating with the agency. However, transitioning to the new site has meant jammed customer service phone lines as staff and the public get used to the new technology. OPB has spoken with multiple claimants who are in a similar position as the Riches: they believe they qualify for unemployment benefits, but either their initial claim or a subsequent weekly claim is flagged for a potential eligibility issue.

The Riches and other applicants told OPB they haven’t been able to get through to anyone able to provide information about what’s holding up applications.

In Oregon, a flagged claim goes into an internal research process called adjudication. Representatives with the state employment department say because of the migration to the new online system, they do not know how many claims are waiting to get looked at by an adjudicator. They also lack information on how long it’s taking for claims in adjudication to get resolved.

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Overall, the department receives around 30,000 weekly unemployment claims. The agency has 98 adjudicators and nearly 170 employees in the general claims category.

“The new system that we have, it’s not just new technology, it’s also a new process in terms of how we are handling the work,” David Gerstenfeld, director of the Oregon Employment Department, told reporters on Wednesday. “It means that the old reports that we had can’t just transfer over and give us the same kind of insights.”

Gerstenfeld said the agency is working on generating reports with data related to the adjudication process, but was not able to provide a timeline of when those reports will be available. He said the agency will make that information public.

OPB reached out to multiple state legislators in areas with higher than average unemployment or in large population areas. Many reported a small bump in emails about frustrations with the employment department since the website rollout was completed in March.

Rep. Anessa Hartman, D-Oregon City, said her office has heard from at least 10 constituents about issues connected to the employment department. Like Gerstenfeld, Hartman says the problems aren’t with the new website.

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“OED’s previous filing system was notoriously outdated, and I’m optimistic that the new Frances Online system will streamline the process for Oregonians, despite initial hiccups for some people with their identity verification,” Hartman wrote in an email to OPB. “However, the vast majority of complaints from my constituents have not been about the online system, but rather the wait times in communications with OED staff or the adjudication process.”

Hartman points to staffing shortages and lack of federal funding as causes for the lengthy adjudication process. In the 2024 session, Oregon lawmakers approved more than $10 million for the employment department to add staff, but those funds won’t flow to the agency until June.

“The kinds of issues that adjudicators process when they’re looking at issues on claims can vary in complexity from things that are pretty simple to things that are highly complicated and involve multiple parties,” Sara Cromwell, deputy director for OED’s unemployment insurance division, said.

Officials with the agency have repeatedly pointed to understaffing and underfunding as part of the reason for long waiting times for cases in adjudication. It was among the issues brought to the surface during the pandemic when thousands of Oregonians suddenly found themselves out of work, applying for benefits and dealing with an outdated computer system and understaffed agency.

“We understand how important it is to have the unemployment insurance benefits to help replace income when people are between jobs, and we don’t take that lightly,” Cromwell said. “We’re working our hardest to provide folks with the services that they need and expect, and constantly striving to do better.”

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Director Gerstenfeld told reporters he’s confident things will improve when they are able to add staff members with the state funding expected in June.

Meanwhile, folks like Rich are still in limbo.

“When people qualify for the benefits, they need to be paid in a timely manner,” Rich said. “And if for some reason you are unable to do that, then communicate clearly the reasons why and provide a timeline.”



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Oregon

Oregon Supreme Court Rejects Appeal of Multnomah County’s Flavored Tobacco Vape Ban

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Oregon Supreme Court Rejects Appeal of Multnomah County’s Flavored Tobacco Vape Ban


The Oregon Supreme Court on Thursday declined to review the Oregon Court of Appeals’ decision upholding Multnomah County’s ban on flavored tobacco and nicotine products.

Legal challenges have so far delayed the ordinance from taking effect since it was passed four years ago. It was not immediately clear when the ban would go into effect.

“Flavors are one of Big Tobacco’s biggest tricks to hook the next generation of Oregonians on their deadly products,” Christina Bodamer, who leads the Western states region of the American Heart Association, said following the court’s decision.

The Board of County Commissioners originally approved the ordinance banning flavored tobacco and nicotine products in December 2022 to take effect Jan. 1, 2024. But the ordinance hit a roadblock: a court challenge by the 21+ Tobacco and Vapor Retail Association of Oregon, e-cigarette retailer No Moke Daddy LLC, and vape shop owner Paul Bates.

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It has been working its way through the state court system since. The Multnomah County Circuit Court upheld the ban in September 2023. The state Court of Appeals continued the pause on implementation February 2024, before upholding the ban in an April 2025 decision. The Supreme Court’s denial of review marks the end of the saga.

The Supreme Court rejected a challenge to a similar restriction in Washington County in May. That now sets up both ordinances to go into effect, which will together ban flavored tobacco and nicotine for one-third of Oregonians. A similar ban failed in the Oregon Legislature in 2025, dying in committee.

Tobacco use is the top cause of preventable death and disease in Oregon, according to the Oregon Health Authority. More than 8,000 Oregonians die from tobacco use each year.

Supporters of the ban argue that flavored tobacco acts as a gateway for underage use. According to Flavors Hook Oregon Kids, a coalition of more than 60 organizations that support the ban, 81% of Oregonian kids who’ve used tobacco started with flavored products. And flavored products are much more popular among kids and young adults than older adults, OHA says.

Richard Burke, executive director of the 21+ Tobacco and Vapor Retail Association of Oregon, tells WW the group is disappointed that the Supreme Court did not take up the case. He argues that banning flavored tobacco “has effectively granted a monopoly to the black market,” where flavored products are often laced with more dangerous substances.

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“We agree with the goal of keeping these products out of the hands of minors,” Burke says. “But this is an overcorrection that will result in unintended consequences as has been shown by attempts to institute flavor bans in other parts of the country.”

Willamette Week’s reporting has real-life impact that changes laws, forces action by civic leaders, and drives compromised politicians from public office.

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Oregon joins multistate lawsuit seeking to block Warner Bros.-Paramount merger

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Oregon joins multistate lawsuit seeking to block Warner Bros.-Paramount merger


Oregon Attorney General Dan Rayfield and attorneys general from 11 other states filed a lawsuit Monday seeking to block Paramount Skydance Corp.’s proposed $110 billion acquisition of Warner Bros. Discovery, arguing the merger would reduce competition and ultimately raise costs for consumers.

The lawsuit, filed in the U.S. District Court for the Northern District of California, alleges the merger violates the Clayton Act by substantially lessening competition in the film and television industries.

California, Arizona, Colorado, Connecticut, Massachusetts, Minnesota, Nevada, New Jersey, New Mexico, New York and Washington are the other states involved in the lawsuit.

The coalition said it is prepared to seek a temporary restraining order if the companies do not pause the deal as the case moves forward.

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“If this massive corporate merger is allowed to go through, Oregonians will pay the price – through higher bills, fewer jobs, less choice at the box office, and fewer editorial voices,” Rayfield said in a press release on Monday. “Despite the federal regulators rubber-stamping this bad deal, we’re stepping up to protect families, small businesses, and Oregon’s film industry.”

READ ALSO | Warner Bros shareholders back $81B Paramount takeover in preliminary vote

According to the lawsuit, the combined company would control nearly one-third of U.S. theatrical film distribution and basic cable programming. The states argue the merger would eliminate competition between two of Hollywood’s five major film distributors and two of the nation’s five largest basic cable companies.

The complaint alleges the merger would reduce competition in theatrical film distribution, blockbuster movie releases and licensing basic cable television channels.

The filing follows Oregon’s investigation into the proposed merger. In early July, Rayfield asked a Multnomah County judge to compel Paramount to produce records the state said it had sought since June, including documents related to the company’s lobbying of the White House and U.S. Department of Justice.

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“Paramount has already shown that they think they’re above the law by refusing to comply with Oregon’s investigation,” Rayfield said. “This litigation is the next step to protect Oregonians before irreparable harm is done.”

The U.S. Justice Department isn’t challenging the deal — and instead released an unusually lengthy statement in support, maintaining a Paramount-Warner combo would “increase competition across the media and entertainment ecosystem, with benefits for American consumers and workers,” according to a report from the Associated Press.

In a statement sent out on Monday, Paramount said the lawsuit “distorts settled antitrust law” and maintained its merger would create a “stronger competitor against dominant streaming and technology platforms who have harmed the market for theatrical exhibition and jobs in the entertainment industry.” Paramount went on to say it will “vigorously defend” the transaction.



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East Evans Creek Fire grows to 3,154 acres

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East Evans Creek Fire grows to 3,154 acres


Firefighters working the East Evans Creek Fire about seven miles west of Shady Cove continued making progress overnight, but predicted windy conditions are expected to test fire lines as crews push to strengthen containment.

The Oregon Department of Forestry’s Southwest Oregon District said the fire was estimated at 3,154 acres as of Sunday, July 12, with 0% containment.

Fire activity increased Saturday evening as gusty winds, dry fuels and steep terrain contributed to more active fire behavior. Coordinated ground and aerial suppression efforts limited significant growth, with air tankers used extensively to slow the fire’s spread and helicopters making water drops to cool hotspots and support firefighters in difficult terrain.

On Sunday morning, crews took advantage of more favorable conditions created by an inversion and moderate overnight relative humidity recovery. Firefighters are working to strengthen containment ahead of critical fire weather expected from Sunday into early next week. Winds were expected to gust up to 30 mph Sunday afternoon, with elevated fire weather concerns continuing through the weekend and the potential for thunderstorms on Monday. Aerial suppression operations were expected to be limited Sunday morning by the inversion but remain available as visibility improves and conditions allow.

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Structural resources remained in place to protect threatened residences, with structural firefighters focused on protecting homes and critical infrastructure and improving defensible space around threatened properties. Wildland firefighters continued working at the fire’s edge where possible. In areas of extreme and steep terrain, crews also opened alternate lines from previous fires as a precaution in case direct line construction along the fire’s edge is not possible.

The fire started Friday afternoon at 2:41 p.m. after a car crashed into a power pole, sparking dry vegetation, according to ODF. The Jackson County Sheriff’s Office is investigating the cause of the crash.

Evacuation notices remained in effect Sunday for areas surrounding the fire, issued by the Jackson County Sheriff’s Office and Emergency Management.

Level 3 – Go Now: JAC-148A. All residences adjacent to East Evans Creek Road from 19385 through 21899 are included, along with residences at 21612 Antioch Road and 21615 Antioch Road.

Level 2 – Be Set: JAC-016, JAC-124, JAC-147 and JAC-148B.

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Level 1 – Be Ready: JAC-003, JAC-004, JAC-017, JAC-026, JAC-036, JAC-109, JAC-126 and JAC-149B.

Evacuation areas can be seen on a map through genasys.com. Users can plug in their address and see whether they are within an evacuation zone.

An evacuation shelter for residents and domestic pets was established at Hanby Middle School, 806 6th Ave., Gold Hill.

Horses can be taken to The Expo at 21 Penninger Road, Central Point, but owners are asked to call 541-776-7206 first to confirm space is available. The Josephine County Fairgrounds can take pigs, goats and smaller animals at 1451 Fairgrounds Road, Grants Pass.

For livestock sheltering assistance, call 541-776-7206.

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Traffic was closed to the public on East Evans Creek Road at Meadows Road. Officials asked the public to avoid the fire area to allow firefighters and heavy equipment to operate safely.

A temporary flight restriction was in place for the fire area daily, 24 hours a day, until further notice. Officials warned that flying a drone near or around a wildfire is illegal and can interfere with firefighting operations.



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