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Oregon’s unemployed say they’re ‘stuck in limbo’ as state officials struggle following website transition

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Oregon’s unemployed say they’re ‘stuck in limbo’ as state officials struggle following website transition


The Oregon Employment Department’s new website is supposed to make it easier to communicate with the agency. But some Oregonians seeking unemployment insurance benefits are frustrated over long wait times to resolve application issues and difficulties communicating with the department.

The Oregon Employment Department launched their new online platform, Frances Online, on September 6, 2022.

Alex Hasenstab / OPB

Among them is Harvest Rich. She applied for unemployment benefits in January before the agency completed a multi-year, $106 million website upgrade. Rich used to live in La Grande before her spouse’s health issues led them to move out of state. Because her most recent job was an administrative position with Oregon Health and Science University, she is claiming benefits in Oregon.

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Rich believes she and her husband meet all the eligibility requirements for unemployment benefits. Rather than having their application approved — or denied — both of their claims were flagged for further investigation. She still doesn’t know why, and neither have received benefits.

“It puts you in this state of limbo,” Rich told OPB. “You don’t know if you’re going to be denied, if you might be expecting a check in the next week or two — you know nothing.”

The upgrade to Frances Online is supposed to alleviate some of the issues related to communicating with the agency. However, transitioning to the new site has meant jammed customer service phone lines as staff and the public get used to the new technology. OPB has spoken with multiple claimants who are in a similar position as the Riches: they believe they qualify for unemployment benefits, but either their initial claim or a subsequent weekly claim is flagged for a potential eligibility issue.

The Riches and other applicants told OPB they haven’t been able to get through to anyone able to provide information about what’s holding up applications.

In Oregon, a flagged claim goes into an internal research process called adjudication. Representatives with the state employment department say because of the migration to the new online system, they do not know how many claims are waiting to get looked at by an adjudicator. They also lack information on how long it’s taking for claims in adjudication to get resolved.

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Overall, the department receives around 30,000 weekly unemployment claims. The agency has 98 adjudicators and nearly 170 employees in the general claims category.

“The new system that we have, it’s not just new technology, it’s also a new process in terms of how we are handling the work,” David Gerstenfeld, director of the Oregon Employment Department, told reporters on Wednesday. “It means that the old reports that we had can’t just transfer over and give us the same kind of insights.”

Gerstenfeld said the agency is working on generating reports with data related to the adjudication process, but was not able to provide a timeline of when those reports will be available. He said the agency will make that information public.

OPB reached out to multiple state legislators in areas with higher than average unemployment or in large population areas. Many reported a small bump in emails about frustrations with the employment department since the website rollout was completed in March.

Rep. Anessa Hartman, D-Oregon City, said her office has heard from at least 10 constituents about issues connected to the employment department. Like Gerstenfeld, Hartman says the problems aren’t with the new website.

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“OED’s previous filing system was notoriously outdated, and I’m optimistic that the new Frances Online system will streamline the process for Oregonians, despite initial hiccups for some people with their identity verification,” Hartman wrote in an email to OPB. “However, the vast majority of complaints from my constituents have not been about the online system, but rather the wait times in communications with OED staff or the adjudication process.”

Hartman points to staffing shortages and lack of federal funding as causes for the lengthy adjudication process. In the 2024 session, Oregon lawmakers approved more than $10 million for the employment department to add staff, but those funds won’t flow to the agency until June.

“The kinds of issues that adjudicators process when they’re looking at issues on claims can vary in complexity from things that are pretty simple to things that are highly complicated and involve multiple parties,” Sara Cromwell, deputy director for OED’s unemployment insurance division, said.

Officials with the agency have repeatedly pointed to understaffing and underfunding as part of the reason for long waiting times for cases in adjudication. It was among the issues brought to the surface during the pandemic when thousands of Oregonians suddenly found themselves out of work, applying for benefits and dealing with an outdated computer system and understaffed agency.

“We understand how important it is to have the unemployment insurance benefits to help replace income when people are between jobs, and we don’t take that lightly,” Cromwell said. “We’re working our hardest to provide folks with the services that they need and expect, and constantly striving to do better.”

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Director Gerstenfeld told reporters he’s confident things will improve when they are able to add staff members with the state funding expected in June.

Meanwhile, folks like Rich are still in limbo.

“When people qualify for the benefits, they need to be paid in a timely manner,” Rich said. “And if for some reason you are unable to do that, then communicate clearly the reasons why and provide a timeline.”



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Oregon man accused of killing nearly 18,000 salmon with bleach

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Oregon man accused of killing nearly 18,000 salmon with bleach


An Oregon man is facing multiple charges after he dumped bleach into a tank at a Douglas County hatchery, killing roughly 18,000 young Chinook salmon, according to state and local authorities.

In a statement announcing the arrest of Joshua Heckathorn, 20, of Gardiner, the Oregon Department of Fish and Wildlife (ODFW) called the poisoning of thousands of fish that are a protected species, a “significant poaching incident.” The fish were killed at a volunteer-run hatchery.

The investigation began on April 22 when Douglas County Sheriff’s Office (DCSO) deputies responded to a call that someone “forcibly made entry into the hatchery building” and poured a chemical substance into one of the rearing ponds causing the death of thousands of pre-smolt Chinook salmon, ODFW said.

The following day, around 6:30 p.m., a DCSO deputy patrolling the area spotted a man in the hatchery and “behind the locked gate and no trespassing signs.” The man, identified as Heckathorn, authorities said, was questioned at the scene and “admitted to trespassing on the property and entering a storage location and handling the chemical bottle.”

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Heckathorn was arrested and booked into the Douglas County jail on charges of burglary, criminal trespass and criminal mischief. Authorities say poaching charges are expected to be added.

A dead juvenile salmon is inspected after being removed from a Yurok Fisheries Department rotary screw trap on the Klamath River on June 9, 2021, in Weitchpec, California. An Oregon man on Tuesday was charged…


Justin Sullivan/Getty

Newsweek reached out via email on Tuesday night to DCSO for comment. It was unclear at the time of publication whether Heckathorn had retained an attorney who could speak on his behalf.

Due to the high number of salmon killed, DCSO is working the case with the Oregon State Police (OSP) Fish and Wildlife Division to “address both vandalism on the property and a significant poaching incident,” OSP Sergeant Levi Harris said in a statement.

“Poaching charges will include Unlawful Taking Chinook Salmon for 17,890 fish, which raised the charge to a Class C felony,” Harris said. “In addition, Heckathorn faces charges of Making a Toxic Substance Available to Wildlife, which is a Class A Misdemeanor; and Criminal Mischief 1st Degree (Damaging or destroying property of another in an amount exceeding $1,000). Additional penalties could include a lifetime angling license suspension and damage suits for unlawful killing of wildlife.”

The maximum civil penalty in the state for illegally taking or killing a single Chinook salmon is a $750 fine.

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“Courts have the authority to multiply that amount by the number of fish taken, with a judgment in this case potentially raising the amount to over $13 million,” Harris said, adding that while the fines are unlikely to rise to that level, the incident is a significant loss for the Gardiner Reedsport Winchester Bay Salmon Trout Enhancement Program (STEP).

“The killing of these fish is a real blow to the STEP Program volunteers, ODFW, fishermen, and the community as a whole,” Harris said. “In my 25 years as a game warden, this is one of the most senseless acts I have seen.”

Oregon Man Arrested for Killing Salmon
Gardiner Reedsport and Winchester Bay hatchery manager Tim Hooper shovels the dead pre-smolts from the bottom of the rearing pond. The roughly 18,000 fish will be frozen for future evidence in the criminal case.

Oregon Department of Fish and Wildlife

Newsweek reached out via email to the OSP and representatives for the Gardiner Reedsport Winchester Bay STEP program for comment.

The Gardiner Reedsport Winchester Bay STEP hatchery is run by volunteers who raise and care for nearly 200,000 fish each year before releasing them into the Umpqua River estuary, according to the group’s website. The poisoned salmon were set to be released in June as part of a state program that the Oregon legislature established in 1981 to help “rehabilitate and improve stream habitat and natural fish stocks.”

President of the STEP program Deborah Yates said the volunteers at the hatchery are still trying to come to terms with what happened. She said volunteers have spent hundreds of hours caring for those fish, saying: “It’s an incredible time investment, and they mean a lot to people.”

“You get attached to those fish,” Yates said. “When nature does something, it’s crushing. But it’s nature and it happens. But when someone comes in and does something like this, you can’t wrap your head around it. We have so many hours wrapped up in those fish, to have someone come in so cavalier, and kill them, it doesn’t make sense.”

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Newsweek is committed to challenging conventional wisdom and finding connections in the search for common ground.



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Dan Lanning Evaluates ‘Deep’ Oregon Football Receiving Corps: ‘Burst, Explosion’

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Dan Lanning Evaluates ‘Deep’ Oregon Football Receiving Corps: ‘Burst, Explosion’


The Oregon Ducks finished the 2023 season with the second-best passing and scoring offense in college football. However, coming into spring camp, there were questions about the 2024 passing game due to the departure of Troy Franklin. Simply put, how does Oregon coach Dan Lanning replace a wide receiver who caught 81 passes for 1,383 yards and 14 touchdowns?

Fortunately, coach Lanning only had to look at his roster to find the solution. 

“We have some talented guys in that room, which is great,” Lanning said after the Oregon football spring game of Oregon’s receiving corps. “We’ve got to continue to eliminate some of the MAs (missed assignments) that are gonna occur when you’re learning stuff. 

Lanning continued, “I see burst, I see explosion. I see guys that attack the ball when it’s in the air. It’s a deep group with a lot of guys who can help us.”

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Back to the roster. Enter Tez Johnson who, in his first year as a Duck, set an Oregon single-season record for receptions with 86 for 1,182 receiving yards – the third-most in UO single-season history—and 10 touchdowns. He was one of 11 players, including Franklin, that reached 1,000 receiving yards and double-digit TD catches. In addition, PFF rated Johnson as one of the best receivers in the country. His 89.9 grade this season trailed only Marvin Harrison Jr. among all FBS receivers.

The rich get richer when Oregon signed transfer receiver, Evan Stewart. The addition of the acrobatic Stewart adds more depth to Oregon’s already-impressive wide receiver room. Stewart joins returning players Traeshon Holden, Gary Bryant Jr. and Justius Lowe, all vying for playing time.

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“I want to show that I am a jack of all trades,” said Stewart in Oregon’s final week of spring practices. “…I can go up and get it like a big receiver, I can move like a little receiver. I’ve got great hands, I’m very quick, very fast.”

On paper, the Ducks’ passing game looks to be in great shape. That said there is work needed in order to improve and become the team coach Lanning believes they can be. 

“The DNA traits for us aren’t going to change, right?” Lanning said of his 2024 team. “It still has to be about connection, growth, toughness and sacrifice. But every team is unique and every team is different. And it’s about growing up together. This spring, I think our team grew up a ton. Going into spring I knew we had a talented team, but we had to become a team. And I think I saw a lot of that throughout this spring.”



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Michigan State Football Faces the Oregon Ducks in Week Six

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Michigan State Football Faces the Oregon Ducks in Week Six


New head coach Jonathan Smith stepped into a hero role at Michigan State to try and revive a dying program. After multiple losing seasons, hopes are not very high for the Spartans, but with Jonathan Smith leading the cavalry, hopefully, they can turn things around. The Big Ten conference is about to get a lot stronger.

One of the teams entering the Big Ten conference next season is the Oregon Ducks. The Ducks have produced two quarterbacks who were taken in the top 12 picks in recent years, with Justin Herbert being drafted by the Chargers in 2022 at pick six and Bo Nix getting drafted just a few days ago by the Denver Broncos.

Oregon had eight players get selected in this years draft including a top 12 pick which will definitely set them back a little bit for the following seasons but they certainly have a knack for recruiting and producing talent. Oregon was ranked seventh in both the AP top 15 and coaches poll concluding the 2023-24 season and are now switching up conferences so they have a lot of preparation to do.

Michigan State will face off against Oregon in week six of the 2024 season following a matchup against Ohio State. The Spartans have a rigid middle part of the year, but hopefully, having coaches and players with experience in the Pac-12 and playing against Oregon can help them a little bit. Michigan State has a real shot at redemption if they can beat a proven team and can hold their own in the midseason.

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Jonathan Smith, armed with his staff coaches and players and a knack for inspiring leadership, holds the key to Michigan State’s resurgence. His experience as a player and a coach grants him insight into the game’s strategy. He can rally the team toward excellence by instilling a discipline, teamwork, and determination culture. Taking down his old rival school would signify a triumph on the field and a symbolic turning point in Michigan State’s journey back to glory. Smith’s vision and the team’s unwavering dedication promise a promising revival for the Spartans.

Don’t forget to follow the official Spartan Nation Page on Facebook Spartan Nation WHEN YOU CLICK RIGHT HERE, and be a part of our vibrant community group Go Green Go White as well WHEN YOU CLICK RIGHT HERE.



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