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How scammers target grieving victims through online games

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How scammers target grieving victims through online games

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For many people, games like Words With Friends are a relaxing way to pass the time. You play a few rounds, chat with opponents and enjoy a little mental exercise. But scammers have quietly turned these casual games into hunting grounds.

They look for players who appear friendly, are older, or are recently widowed. Then they start a conversation. At first, it feels harmless. A compliment. A friendly message. A question about where you live.

Weeks later, the conversation often shifts to money. Angela from Lake Mary, MN, recently wrote to us about a situation that has her entire family worried.

“My sister, who lost her Doctor husband of 56 years 1.5 years ago, is communicating with a man she met on an internet game, “Words with Friends”. She is buying him gift cards and giving him the number so he can cash them. My nephews took her to their local police dept and they told her it’s a scam! Dangerous and to STOP. She doesn’t believe anyone!!! Is there a way to find out where these emails and texts are coming from??? We are very concerned! Hope you have some advice.” Angela, Lake Mary, MN

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Angela’s situation is heartbreaking. Sadly, it is also very common. Authorities consider these romance scams. They cost victims billions each year. According to the Federal Trade Commission, romance scams remain one of the most expensive fraud categories reported by consumers.

NEW FBI WARNING REVEALS PHISHING ATTACKS HITTING PRIVATE CHATS

Scammers are using casual word games like Words With Friends to target older and grieving players, often turning friendly chats into costly gift card fraud. (Anastasiia Havrysh/Getty Images)

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How the Words With Friends scam usually begins

Scammers often start inside casual apps where conversation feels natural. Games like Words With Friends allow players to chat during matches. That simple feature creates the perfect entry point for criminals.

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The pattern often follows the same steps. First, the scammer begins a friendly conversation during a game. Next, they ask to move the conversation to email, text or a messaging app. Then they begin building emotional trust. Many claim to be widowed, traveling for work or working overseas.

Eventually, a crisis appears. They claim they need help paying a bill, fixing a problem or buying supplies. Finally, they ask for money through gift cards. Once the gift card numbers are sent, the money is usually gone.

Why gift cards are a major warning sign

Gift cards are one of the biggest red flags in scams. Criminals prefer them because they are fast and difficult to trace. Once someone shares the numbers on the back of the card, the scammer can redeem the balance immediately.

There is almost no way to recover the money after that. Legitimate people do not ask strangers or online acquaintances for gift cards. If someone you met online asks for them, treat it as a serious warning sign.

Can you find where the emails or texts are coming from?

Angela asked whether it is possible to trace the messages. Sometimes it is. Often it is difficult. Scammers work hard to hide their identity and location.

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They often use:

  • VoIP numbers such as Google Voice
  • Email accounts created specifically for scams
  • VPN services that hide their true location

Because of this, a message may appear to come from the United States even if the scammer is overseas. Still, there are a few steps that can sometimes uncover clues.

Check the full email headers for clues

If the communication is happening by email, the full email header may reveal the route the message traveled. Headers sometimes contain the originating IP address. That address may show the country where the email began its journey.

Free tools such as Google’s Messageheader analyzer, MXToolbox and Microsoft’s Message Header Analyzer can break down email headers and show the path a message traveled across mail servers. 

While this information will not usually reveal the scammer’s true identity, it can sometimes indicate the network or country where the email originated. 

APPLE PAY TEXT SCAM ALMOST COST HER $15,000

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Romance scammers are moving from dating apps to online games, where casual conversation can quickly turn into requests for gift cards and money. (Jeffrey Greenberg/Universal Images Group via Getty Images)

Reverse search the photos

Romance scammers almost always steal photos from real people. Those photos often come from social media profiles or professional websites. You can upload the images to reverse search tools such as Google Images.

If the same photo appears under multiple names or accounts, that is strong evidence of a scam. Showing that proof sometimes helps victims reconsider what is happening.

Search the phone number or username

Another simple step is searching for the contact information online. Enter the phone number, email address or username along with words like scam or romance scam.

Many scammers reuse the same identity across multiple victims. In some cases, other people have already reported the same name or number. Finding those reports can help reveal the pattern.

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Report the account inside the game

If the conversation began on Words With Friends, the account can be reported directly through the game. Companies investigate reports and often remove accounts involved in fraud.

That action will not always stop the scammer completely. However, it can prevent them from targeting additional players.

The hardest part of these scams

The emotional connection can be stronger than the evidence. Scammers spend weeks building trust. They learn about the victim’s life, their losses and their fears. Then they present themselves as someone who understands.

For someone who is grieving or lonely, that connection can feel very real. Experts often recommend approaching the situation carefully.

Avoid accusations or heated arguments. Instead, focus on protecting finances and calmly presenting evidence. 

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Family members may also help by monitoring financial activity or encouraging a pause before sending money.

GOOGLE SEARCH LED TO A COSTLY SCAM CALL

Experts warn that scammers often build trust for weeks inside games and messaging apps before inventing a crisis and asking victims to send gift cards. (Suzanne Kreiter/The Boston Globe via Getty Images)

How to stay safe from Words With Friends and romance scams

Romance scams continue to grow. A few practical steps can help reduce the risk.

1) Be cautious with strangers in online games

Friendly chat inside games can easily become manipulation. Be careful when strangers try to move the conversation elsewhere.

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2) Never send gift cards to someone you met online

Gift cards are one of the most common tools used in scams. Treat any request for them as a warning sign.

3) Reverse search profile photos

Running a quick image search can reveal stolen photos used by scammers. 

4) Talk to family before sending money

A second opinion can stop a scam before it becomes expensive. 

5) Report scams to authorities

If you suspect fraud, report it to the Federal Trade Commission at https://reportfraud.ftc.gov.

Reports help investigators track organized criminal networks.

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6) Keep conversations inside the game platform

Scammers almost always try to move the conversation to text, email or messaging apps. Staying inside the game platform makes it easier to report suspicious behavior.

7) Monitor credit and financial accounts

Some scammers eventually ask victims for personal details such as bank information or identification documents. Monitoring your credit reports and financial accounts can help detect suspicious activity early. See my tips and best picks on Best Identity Theft Protection at Cyberguy.com.

8) Reduce how much personal information appears online

Scammers often research potential victims through people-search websites and public records. Limiting the personal details that appear online can make it harder for criminals to target you. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

9) Watch for sudden emergencies or travel stories

Romance scammers often claim they are working overseas, stuck on an oil rig or deployed in the military. These stories are designed to explain why they cannot meet in person.  

Kurt’s key takeaways

Angela’s story shows how easily these scams can begin. They often start in places that feel harmless. A simple word game. A friendly chat. A conversation that slowly becomes personal. By the time money enters the picture, the emotional bond may already feel strong. That is why families must focus on patience and protection. Helping someone step back from a scam can take time, but support and evidence can make a difference.

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If a friendly opponent in a simple word game started messaging you every day, would you recognize the moment when the conversation turns into a scam? Let us know by writing to us at Cyberguy.com.

 

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Copyright 2026 CyberGuy.com. All rights reserved.

Technology

Apple’s plot to crush OpenAI

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Apple’s plot to crush OpenAI

Apple is suing OpenAI. The complaint is readable and intense, as these things often are, though many experts seem to think many of the allegations are just the ways things are done. So what does Apple really want here, and why is it picking such a public fight with OpenAI?

On this episode of The Vergecast, Nilay and David go through the lawsuit, and look at Apple’s history of splashy litigation to determine whether Apple is worried about a possible competitor or simply looking to capitalize on a weak moment for OpenAI. All this is happening as Apple ships the public betas of its new software, headlined by the new Siri AI, and we have thoughts about what it all means — and whether the new Siri is actually any good.

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Technology

New bank scam laws could stop suspicious payments

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New bank scam laws could stop suspicious payments

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Your phone rings, and the caller says your bank account is under attack. To protect your savings, you must move the money right now. The caller sounds calm. The instructions feel official. However, the “safe account” belongs to a scammer. That pressure can turn years of savings into an irreversible transfer. Georgia now gives some banks and credit unions another chance to interrupt the payment before the money leaves.

House Bill 945 took effect July 1, 2026. The law lets financial institutions pause certain transactions when they reasonably suspect financial exploitation. It protects adults age 65 or older. It also covers adults with qualifying physical or mental incapacities, Alzheimer’s disease or dementia. The idea sounds simple. Yet the details matter because your bank’s power may depend on your state, your account and the institution’s own policy.

YOUR FAMILY COULD BE ONE PHONE CALL FROM A BANK SCAM

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Join us Wednesday, July 22, at 1 PM ET for a free CyberGuy Live class that will help you cut down on robocalls, spam texts, junk email and other unwanted messages. Kurt “CyberGuy” Knutsson will walk you step by step through simple ways to filter spam, clean up your inbox and recognize the messages that could put your personal information at risk. No technical experience is needed. You’ll also receive our spam-stopping checklist, and every registrant will get a link to the class recording afterward.

Reserve your free spot today at CyberGuyLive.com.

Georgia’s new bank scam law lets financial institutions pause certain suspicious transactions involving older or vulnerable adults. (Getty)

Georgia’s new bank scam law can pause a suspicious payment

Under Georgia’s law, a financial institution may place a hold on a transaction linked to suspected exploitation. The law can cover an eligible adult’s account or an account where that adult is a beneficiary. It can also reach an account belonging to someone suspected of carrying out the exploitation. That last provision gives the law extra reach. In practice, it could help when suspicious money arrives in another customer’s account. The institution may have room to stop the payment from moving farther when the facts support concern.

However, the law gives banks discretion. It says a financial institution may place the hold, but it does not require one. Therefore, a worried teller or fraud analyst still has to notice the warning signs and act. The law also focuses on the suspicious transaction. It does not automatically shut down every payment or withdrawal connected to the account.

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A possible 30-day delay comes with limits

A Georgia hold initially expires after 15 business days. The bank may add up to 15 more business days if its review still supports the exploitation concern. A court may shorten or extend that period. The bank must notify authorized account parties and any trusted contact within three business days. It can skip someone it reasonably suspects of taking part in the exploitation. The institution must also begin reviewing the facts behind its decision.

Before using this power, the institution must train the employees involved. It also needs written procedures for reviewing suspected exploitation. The law gives institutions liability protection when they act in good faith and use reasonable care.

A trusted contact can help without controlling your money

Georgia’s law also allows an eligible adult to name a trusted contact for an account. That person could be a relative, friend or another adult the account owner trusts. The bank may contact that person when it suspects exploitation. It may also ask for help confirming contact information, health status or the identity of someone holding power of attorney. In some cases, the institution may share only that it suspects exploitation.

A trusted contact does not automatically gain access to your balance. The role also does not grant authority to move your money or make decisions for you. Federal regulators describe the contact as a backup person whom the institution can alert when something looks wrong.

Which states let banks pause suspected scam payments?

Georgia is part of a much larger shift. As of today, at least 33 states have enacted laws that let banks, credit unions or other covered financial institutions delay certain transactions when they suspect financial exploitation.

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The FTC’s most recent nationwide chart identified 24 states with these laws.

However, the agency warned that its chart was only a snapshot and advised readers to check current state statutes.

However, the agency warned that its chart was only a snapshot and advised readers to check current state statutes. Since that report, nine additional states have enacted protections.

These 33 states have enacted transaction-hold protections

The states are:

  • Alabama, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia and Idaho
  • Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi and Montana
  • Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Oklahoma, Oregon and Rhode Island
  • South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Wyoming

The laws do not give every bank the same power. Some let an institution pause a payment on its own. Others require a report to law enforcement or adult protective services. The protected age can also vary, while several states include younger adults with qualifying disabilities. Hold periods differ even more. A delay may last only a few business days in one state. Elsewhere, an investigation or court order can keep the payment on hold much longer.

HOW FLORIDA RETIREE LOST $200K IN FAKE PAYPAL REFUND SCAM

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Scammers often pressure victims to move money quickly, while transaction-hold laws aim to create time for review. (Photo by Nikolas Kokovlis/NurPhoto via Getty Images)

Nine states have joined the list since the FTC’s last review

Here is what the newer state laws do.

Colorado

Colorado’s HB 26-1110 created the Adults’ Security and Safeguards from Exploitation in Transactions Act, known as the ASSET Act. It lets a bank or credit union delay a disbursement when it reasonably believes a vulnerable adult faces financial exploitation. The institution must notify law enforcement or adult protective services. A decision generally must be made within 90 days. That period can reach 180 days when an agency investigation remains underway. The law takes effect August 12, 2026.

Georgia

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Georgia’s HB 945 lets a financial institution place a hold on a suspicious transaction involving an eligible adult. The law also reaches accounts where the adult is a beneficiary. In some cases, it can cover an account belonging to the suspected perpetrator. The initial hold lasts up to 15 business days. A bank may extend it for another 15 business days when its review continues to support the concern. The law also includes trusted contacts, employee training and written notice requirements.

Idaho

Idaho enacted HB 182, known as the Report and Hold law, in 2025. It covers a broad range of financial businesses, including banks, credit unions, lenders, money transmitters and investment firms. Covered professionals may temporarily pause suspicious transactions and report suspected exploitation. The law also gives them liability protection when they act in good faith.

Maine

Maine’s 2025 law covers adults age 65 or older and people protected by the state’s Adult Protective Services Act. A bank or credit union may delay a disbursement when it reasonably believes the payment could result in exploitation. The institution must notify the Maine attorney general within two business days. The hold generally ends within 15 business days unless a court extends it. Customers may also be able to designate a trusted contact.

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Maryland

Maryland’s Vulnerable Adult Banking Protection Act covers residents age 65 or older and vulnerable adults who cannot provide for their daily needs. A financial institution may delay or deny a suspicious disbursement. An initial delay can last 15 business days. The institution or an investigating agency can extend it for up to 25 business days from the original request date. The law takes effect October 1, 2026.

North Carolina

North Carolina’s SB 595 gives financial institutions broad authority to delay or refuse transactions involving suspected exploitation of older or disabled adults. The law covers withdrawals, transfers and some requested account changes. An initial delay can last up to 30 business days. The institution may extend it for another 30 business days if it continues to believe exploitation is occurring. Banks may also alert a trusted contact.

Oklahoma

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Oklahoma’s SB 2067 requires financial institution employees to report suspicious activity internally and notify an appropriate agency. Banks and credit unions may place a temporary hold on a reported account. They can also contact someone previously designated by the account holder. The law takes effect November 1, 2026.

South Dakota

South Dakota’s HB 1238 lets a financial institution delay or refuse certain transactions when it reasonably believes exploitation may have occurred or is being attempted. The law protects senior and vulnerable adults. It also covers a consenting adult who asks the institution to take protective action.

Vermont

Vermont’s Act 106 lets covered financial institutions delay a transaction when they reasonably believe a customer faces financial exploitation. The initial delay can last 15 business days. The institution may add another 15 days when it believes the exploitation may continue. Vermont approved the law on May 20, 2026.

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Why bank scam protections vary by state

The federal Senior Safe Act encourages financial professionals to report suspected exploitation. It also offers liability protection to covered institutions and trained employees who make qualifying reports. However, the law does not create one nationwide transaction-hold rule for checking and savings accounts. Investment accounts follow a different framework. FINRA Rule 2165 lets a brokerage firm temporarily hold certain disbursements or securities transactions when it reasonably believes an eligible adult faces financial exploitation.

The rule generally covers adults age 65 or older along with some younger adults who have qualifying impairments. As a result, a brokerage firm may have national regulatory authority to pause a suspicious request. A bank handling your checking account may depend more heavily on the law in your state.

A state law still cannot guarantee your payment will stop

Most state laws give a bank permission to act rather than requiring it to block every suspicious payment. The institution still needs to recognize the warning signs and have enough information to reasonably suspect exploitation. Your protection may depend on your age, the account involved and where you live. Your bank’s internal policies and employee training also play a role. Even in a state with a transaction-hold law, a payment may go through before anyone realizes a scam is underway.

Scammers know speed works in their favor

CyberGuy has reported on grandparent scams that use urgent calls, stolen details and AI-cloned voices. We have also covered crypto kiosk scamswhere frightened victims followed a caller’s instructions while the money moved beyond easy recovery. Georgia also used HB 945 to add safeguards for virtual currency kiosks, another payment method scammers use to move money quickly.

In both cases, the scammer wants to keep you isolated. They may warn you not to call your family or bank. They might claim that an employee is part of the investigation. A transaction hold attacks that pressure tactic. It adds time, which gives someone a chance to ask a basic question: Does this story make sense? Of course, no law will catch every scam. A payment can move through a different state, another financial service or a crypto wallet. Also, a bank may miss the warning signs or choose not to place a hold.

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THE GIFT THAT PROTECTS YOUR DAD FROM SCAMMERS

House Bill 945 took effect July 1, 2026, giving Georgia banks more authority to delay payments tied to suspected exploitation. (Kurt “CyberGuy” Knutsson)

Do these bank scam transaction hold laws work?

An ABA Foundation survey commissioned from 158 banks offers an early view. Half of the responding banks in states with hold laws said they had used the authority to delay, refuse or hold transactions. Nearly 90% of respondents in states without such laws supported adopting them. The survey reflects the banking industry’s experience rather than a nationwide independent study. Even so, it shows that banks see value in having time to investigate.

That time can also create a difficult balance. Banks need enough authority to stop a devastating payment. Yet they must avoid blocking legitimate transactions based on age alone. Georgia tries to address that concern with a reasonable-cause standard. It also requires notice, employee training and an internal review. Whether the law succeeds will depend on how institutions use those tools.

How to protect your money from bank scams

You should not assume your bank can reverse a scam payment. You also cannot count on it pausing every suspicious transaction. The safest approach is to put protections in place before an urgent call, text or email catches you off guard.

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1) Ask your bank about trusted contacts and transaction holds

Call your bank’s fraud department and ask whether you can add a trusted contact to your account. Then ask what the bank does when an employee suspects financial exploitation. You should also find out whether your state allows the bank to delay a suspicious transaction. The answer may differ between your checking account and your brokerage account.

2) Turn on instant alerts for account activity

Enable notifications for withdrawals, transfers and card purchases. Choose the lowest available dollar threshold so you hear about unusual activity quickly. Also review your bank’s daily transfer and wire limits. Lower limits can make it harder for a scammer to move a large amount of money in one transaction.

3) Make sure your trusted contact understands the role

Choose someone who will answer quickly and question an unusual request. Make sure that person knows your bank may call if something appears wrong. A trusted contact does not automatically gain access to your money. The role gives your bank another way to reach someone you trust during a possible emergency.

4) Create a family code word for emergencies

Choose a private word or phrase that family members can use to verify a real emergency. If someone calls claiming a loved one needs money, ask for the code word. Then hang up and contact your relative through a phone number you already have. Never call a number provided by the person demanding payment.

5) Never transfer money to a so-called safe account

A bank, government agency or law enforcement officer will not tell you to protect your savings by transferring them to another account. Scammers often use the phrase “safe account” to make a fraudulent transfer sound official. Do not send money through a wire transfer, cryptocurrency kiosk or payment app while someone is pressuring you to act immediately. End the conversation and call your bank using the number on the back of your card or its official website.

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6) Use strong security software on your devices

Strong antivirus software can help detect malicious links, fake websites and downloads that scammers use to steal financial information. Keep the software updated on your phone and computer. Security software cannot stop every phone scam. However, it can block some of the digital tools criminals use before they reach your bank account. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at CyberGuy.com.

7) Reduce the personal information scammers can use

Scammers may pull your age, relatives’ names, phone number and address from data broker and people-search websites. They can use those details to make a fake emergency sound convincing. A data removal service can help reduce how much personal information appears on these sites. It cannot remove every record from the internet, but it can make it harder for criminals to build a detailed profile around you or your family. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.

8) Act quickly if money starts moving

Call your bank’s fraud department as soon as you suspect a scam. Ask the institution to stop, recall or flag the transaction. Change your online banking password from a trusted device and review recent account activity. If you shared login details, ask the bank whether it should lock online access or issue new account numbers. Next, report the incident to local law enforcement and the appropriate fraud agency. For suspected elder financial abuse, you can also contact Adult Protective Services in your state.

Kurt’s key takeaways

Georgia’s new law gives financial institutions explicit authority to pause certain transactions when they suspect financial exploitation. However, the hold remains optional, and the protection applies only in qualifying situations. The issue reaches far beyond Georgia. At least 33 states have enacted some form of transaction-hold authority for banks or credit unions, although several newer laws have later effective dates. The protections still vary, so your state and financial institution can shape what happens during the most urgent minutes of a scam. Add a trusted contact where available. Talk with your family about how to verify an emergency and learn how your bank handles suspicious payments. A five-minute conversation today could create the pause that saves someone’s life savings later.

Should a bank have the power to delay your payment when it believes a scammer is directing you, even if you insist the transfer is legitimate? Let us know by writing to us at CyberGuy.com.

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Fortnite is getting a bunch of AI-powered ‘personas’

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Fortnite is getting a bunch of AI-powered ‘personas’

Get ready for more AI characters in Fortnite. Developer Epic Games is going to let Fortnite creators publish experiences featuring characters with AI-powered voices starting on July 30th, and ahead of that launch, it’s created 36 characters with “consistent voices and personas” that creators can use as NPCs. The characters include Fortnite staples like Agent Jonesy, Peely (the banana), Fishstick (a walking fish), and Cuddle Team Leader (who wears a pink bear mascot head).

Epic tested the waters of AI characters with last year’s Darth Vader NPC that was powered by James Earl Jones’ voice — a collaboration that Jones’ estate signed off on. Even though players quickly got Vader to swear, something Epic fixed quickly, the company announced shortly after debuting Vader that Fortnite creators would be able to make AI-powered characters of their own.

The voices for these new personas rely on “performances captured from independent professional actors specifically for use in developer-made islands,” Epic says. “The actors agreed to have their performances used to develop voice models that create the spoken responses for these LLM-powered Fortnite characters.”

Down the line, it sounds like Epic wants to make characters featuring voices from the well-known actors that have appeared in the Fortnite universe, but it will have to secure the right approvals to do so. “Our next step is to work with the relevant guilds and character voice actors who have previously worked on Fortnite Battle Royale to explore opportunities to make their original voices available across the Fortnite ecosystem,” the company says.

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