Finance
Could Generational Change Be The Next Wild Card For Financial Services? | PYMNTS.com
Cultivating a culture of adaptability positions firms to thrive despite economic wild cards, Franklin Madison Chief Financial Officer Preston Porter writes in a new PYMNTS eBook, “Beyond the Horizon: How to Identify Unexpected Threats That Could Impact Your Business.”
Has unpredictability become the new normal? Stock market fluctuations, shifting consumer behavior and rising unemployment are coming together to create a complex operating environment. Some might call it a perfect storm.
Others might see it as a challenge — the kind that breeds resilience and illuminates opportunities for change.
What to Prepare for as We Wrap Up 2024
As a provider of insurance programs to banks and credit unions, we’re always looking ahead. We’re keeping our eyes out for any market changes that might make waves for insurance and financial institutions.
One topic that’s been hotly debated since the pandemic is the possibility of a recession. Even if we aren’t officially in a recession, consumer perception of the economy matters. Right now, as many as 3 in 5 Americans think the U.S. is in a recession. A perceived recession, coupled with stressors like volatility in the S&P 500 and increased unemployment, can cause spending to take a hit.
Economic Factors to Watch
Interest rates: Rising rates have increased the cost of debt over the last few years, pumping the brakes on home and auto loans and traditional revenue streams for financial institutions. Though the Fed recently signaled a rate decrease, it is unlikely to result in material changes in lending markets. Now, there’s more focus on generating non-interest income. For Franklin Madison, the need for non-interest income creates opportunity since financial institutions have a greater appreciation for insurance commissions generated from our programs to replace lost income.
Inflation: The costs associated with the direct mail marketing of our programs — paper, ink and postage — have increased by more than 30% over the last three years. Addressing this wild card continually requires cost management and innovation. Successfully integrating a full-suite digital platform with our direct mail has enabled us to produce better results while keeping costs down as we see inflation return to historical norms.
Unemployment: Though the unemployment rate has risen to over 4% from historical lows, it’s unclear if the trend will continue. Increased unemployment typically is a lagging indicator of a looming recession. Insurance and protection products tend to be in high demand during times of uncertainty.
Along with shifts in the economy, we’re also tracking consumer behavior:
Generational needs: Credit unions have seen generational needs changing as members age and younger people look for new solutions. For us, this creates an opportunity to help credit unions become more member-centric by offering in-demand products. As a recent PYMNTS Intelligence report found, 44% of consumers want to buy insurance products from their financial institution.
Introducing new insurance products can speak to generational needs, as well as life circumstances. We now offer an entire suite of supplemental insurance, including products such as cyber insurance, to address emerging risks like cyberattacks.
Flexibility: Our Key to Navigating Wildcards
There’s no doubt that things change fast in our industry. We stay flexible in choosing the insurance carriers we work with and the products we provide. We also adapt by leveraging AI to create consumer-centric solutions. Our flexibility comes from the top down and extends to our diverse workforce, cultivating a company-wide culture of adaptability. This approach positions us to thrive, no matter the wild cards that come our way.
Finance
State finance committee approves bill to fund homeless veterans support
People working to support homeless veterans say a bill advancing in the state Capitol would provide much needed funding. But they also say it doesn’t address a housing need outside of southeastern Wisconsin.
This week, the Legislature’s Joint Finance Committee unanimously approved funding for the bill, which would provide $1.9 million spread out in $25 per diem payments to nonprofits that house veterans.
Greg Fritsch is president of the Center for Veterans Issues, a Milwaukee-based nonprofit that provides housing and supportive services for veterans throughout the state. Fritsch told WPR’s “Wisconsin Today” that the bill is a step in the right direction.
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“It’s not enough, but it will go a long way,” he said.
Besides safe housing, the Center for Veterans Issues program offers support programs and meals to veterans. Fritsch said his group typically operates on a yearly $500,000 deficit, which the bill’s funding would help alleviate.
“Costs never stop going up,” he said. “This will go a long way to helping us provide more beds to veterans.”
Fritsch said his program currently houses 81 men and five women in sites around southeastern Wisconsin.
Currently, the federal Department of Veterans Affairs provides about $85 in per diem payments to nonprofit veterans support organizations for housing and care.
While Fritsch said his organization provides some services like rental assistance statewide, its transitional housing work is only happening in southeastern Wisconsin.
Joey Hoey, assistant deputy secretary at the Wisconsin Department of Veterans Affairs, told “Wisconsin Today” there is clearly a problem in finding safe housing for veterans, and funding is part of that problem.
Hoey said the $85 per diem payments from the federal VA “is barely enough to house (veterans), let alone provide the kind of counseling and education to get people back on their feet.”
In September of last year, the state VA closed two of its Veteran Housing and Recovery Program facilities, one based in Chippewa Falls and the other in Green Bay.
The bill advanced by the finance committee would not provide the state VA with money to reopen the centers. Instead, it goes toward nonprofit programs which are currently based in southeastern Wisconsin, according to Hoey.
“We fully support these nonprofits — they’re our partners and they do great work. But they’re in Madison, Janesville and Milwaukee,” he said. “It means that none of this money is going to help, no matter what some might try and tell you. This money is not going to help homeless veterans in the northern and western parts of the state.”
Hoey said he previously warned lawmakers the closures of state facilities in northern Wisconsin would happen without proper funding in the state budget. The compromise budget between Democratic Gov. Tony Evers and the Republican-controlled Legislature didn’t include funding for the state VA facilities.
“The Joint Finance Committee did this knowing full well that we would have to close those two facilities,” Hoey said. “When the Legislature voted the final vote and didn’t put that money back in the budget, we had to make the tough decision to figure out how much money we had, and we could only keep one of the sites open.”
The state VA still operates a veterans care facility in Union Grove in southeastern Wisconsin.
Finance
Visa Platform Offers Small Businesses Access to Financing, Marketing and Tech Support | PYMNTS.com
Visa has launched a new platform designed to help small business owners access capital, reach customers and adopt modern business tools.
Finance
Major bank ‘really sorry’ over email to customers as Aussies slugged from tomorrow
An Australian bank has apologised to its customers after telling them it was “pleased” to swiftly pass on the RBA’s latest rate hike this week. ME Bank is among the quickest lenders to pass on the interest rake hike, with customers to start incurring the higher level of interest from Saturday.
Understandably, most customers did not welcome the news. A sentiment that the was perhaps compounded by the bank’s cheery tone and apparent delight.
While a rate hike was widely predicted by the market and economists, ME Bank’s team apparently weren’t quite as prepared, seemingly using the same correspondence from the previous rate cuts last year.
On Wednesday night shortly after 9pm, the bank again emailed customers saying it was “really sorry” about the correspondence and any confusion it caused.
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“This email was sent in error, and does not reflect ME’s commitment to communicate to you with clarity and empathy.
“We understand that rates increases can be challenging, and we’re here to support you.”
The mea culpa came five hours after the bank’s initial correspondence, with plenty of customers taking to social media to poke fun at the gaffe, with some even claiming it was enough for them to think about switching lenders.
Yahoo Finance contacted ME Bank to ask about the error.
Most major lenders will not start charging the higher level of interest until late next week, or the week after, according to an extensive roundup from consumer group Finder.
ME Bank customers will be among the earliest to be subject to the higher rate when it takes effect from Saturday, February 7.
Borrowers with BOQ, which owns ME Bank, will be hit from tomorrow, February 6.
ING Bank customers will be effected from Tuesday, February 10.
ANZ, Commonwealth Bank and NAB customers will be impacted from Friday, February 13. The same day as Bankwest and Suncorp customers.
Westpac borrowers will see their interest increased a few days later on February 17. Some of the other subsidiaries of the Big Four lenders will also pass it on that day, including St George, Bank of Melbourne and Bank SA. It’s the same date for Teachers Mutual and Uni Bank.
Meanwhile Macquarie Bank will pass it on from February 20.
A majority of mortgage borrowers didn’t reduce their payments after the recent rate cuts, so the RBA’s move this week might not cool the economy to the degree it wants. For that reason, forecasters are predicting further rate hikes to come for borrowers this year.
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