Hawaii
How this Hawaii retailer works around astronomical shipping costs
In Business of Home’s series Shop Talk, we chat with owners of home furnishings stores across the country to hear about their hard-won lessons and challenges, big and small. This week, we spoke with designer Barbie Burch, co-owner and principal designer of Roost Design Hale on Hawaii’s Big Island.
Barbie BurchCourtesy of Roost Design Hale
After nearly a decade and a half designing in Southern California, Burch moved out to Hawaii during the pandemic and decided to stay. As both a designer and a customer, she struggled to find products and decor anyplace other than Costco; and most of the big-box chains don’t even have locations in the area. In the hope of filling that void, last fall she opened Roost Design Hale in the town of Kailua-Kona on the island’s west coast. Ahead, Burch discusses finding local artists, dealing with shipping costs, and explaining price points to walk-in customers.
What was your career like before the shop?
I am an interior designer. I went back to school for that in 2006 and started my career in Los Angeles. I moved to Hawaii in 2020, and I continued working on projects in Southern California during the pandemic. I realized that on the Big Island, it’s largely rural; it’s not like Oahu, the closest city. All the clients I was meeting here were having a heck of a time finding [furnishings], as [was] I. When we moved, I asked my real estate agent to measure the house for me so that I could do all my purchasing in L.A. and put it on a container to ship. That’s what led to [my store]: trying to do some modern stuff in this middle price point. A lot of people here will just go to Costco and shop for furniture, or it’s the 1 percent and they’re flying in their designers from the mainland. I was just trying to fill that void in the center.
How would you describe the aesthetic?
Really large scale. There’s not really anything midcentury, which is very popular back in L.A. I’d say modern, classic, with lots of performance fabrics and indoor-outdoor kind of casual living.
What is the balance of merchandise?
It’s 75 percent furniture. The art is all island-based artists, with just a couple of pieces that I sprinkle in from [mainland] vendors. Then a whole bunch of accessories—pillows, branded candles, antique glass beads. About 5 percent is vintage.
Who is your typical customer?
Lots of walk-ins. We’re located in a really up-and-coming little neighborhood with other cute boutiques and restaurants, so it’s a lot of homeowners whose primary or secondary residence is here, who don’t necessarily have their own designers. I’m still designing, so I bring in my clientele, and then we try to emphasize on the website that we can get you anything. It doesn’t make sense for me to carry the top price points, because they would sit on the floor forever. I’m trying to find that balance of what people can afford, while still letting people know, “Hey, I can get you that thousand-dollar chair.”
Can you tell me about a vendor you love?
We work with a woodworker who makes these really beautiful cutting boards out of local woods—Lion Legacy Finish Carpentry. I went to a fundraising auction for the Society for Kona’s Education & Art, called SKEA, and he had donated a few of his cutting boards for auction. I begged him, “Can you please come into the store? Can we talk? I’d love to carry these.” And he did. Now he’s making us custom coasters, and we’re going to be doing branded stuff with him.
A furniture vignette within the storeCourtesy of Roost Design Hale
Is there a category that flies out the door?
Our art prints, because they’re a lower price point. Plus, for all the tourists, it’s something that they can stick into their carry-on easily. Prints, our branded candles, and anything that’s small [with] a little flair of Hawaii tend to do really well.
What about your favorite category?
Our upholstery. I’m the one who does all the purchasing and picks fabrics and finishes, so each piece is something that I would put in my own home or in a client’s home. We try to find that healthy balance, again, with price point, but always select performance fabrics [because they’re] kid-friendly, or they’re great living close to the ocean. I’m really happy with our upholstery choices, and I always want to take them home. The struggle!
How do you find your vendors? Is it complicated to get representation with some of the major lines in Hawaii?
It hasn’t been difficult opening accounts—most of them I already had as a designer. If anything, it was, “Hey, do I get better pricing now that I have brick-and-mortar?” But a lot of our clients don’t understand how expensive it is to get anything here in the first place. They’ll be like, “It’s how much for a sofa?” And it’s like, “You have no idea what my margins are compared to somebody on the mainland.”
Tell me a bit more about the logistics. Does it mean larger purchasing orders? Astronomical shipping costs?
Astronomical shipping costs, for sure. I would say, on average, a 7-to-8-foot sofa costs me $1,200 to get it here. For example, we just bought a Four Hands sofa for a client, so it’s on our website [portfolio imagery]. We’ve had multiple people call in asking for this sofa because they’re like, “Great price, $2,800!” It’s $2,800 if you live on the mainland; here, tack on $1,200, because I can’t pay for your shipping. The shipping is a big hassle, plus the delays—you’re adding at least two weeks to get anything.
How do you handle that? How do you introduce it to customers, or are they used to it because they’re in Hawaii?
My average design client understands that, but I would say the average store customer does not. Our margins are definitely lower than if I had a lease space in L.A. It’s case by case, literally item by item—I go in and calculate my costs, plus the free costs prorated per the shipment that I got in, and then try to find a healthy place where I’m still making some income.
The interior of the Kailua-Kona–based storeCourtesy of Roost Design Hale
To go back to the sourcing—how do you find the local vendors, and do you ever use online platforms?
Faire is where we ended up finding the maker for our Roost candles. I love shopping there when I have a minute of downtime, which has become very rare. I love finding new sources, especially stuff that’s not already at Las Vegas Market. Finding local artists has been through going on art tours. I met the first artist that we signed, Andrea Pro, on a SoKo [South Kona Artists Collective] tour, and then she introduced me to other artists. It’s a lot of word-of-mouth here, whether [you’re] looking for a designer or furniture. They call it “coconut wireless.”
Do you have an e-commerce strategy, or is it not worth it to ship anywhere that’s not within the islands?
I don’t really have a strategy. We use Shopify for our POS system, and our website is built in Shopify, so it shows everything that we have in stock. You can purchase for pickup, but zero people have ever used that. We have gotten calls where they said, “Hey, do you actually have this in-store?” and they’ve come. We could even drop-ship if, let’s say, they’re on Oahu.
Are there any other challenges of operating in Hawaii? Supply chain? Inflation? I imagine all of those would be exacerbated by living where you live.
All these things are challenges here. Thankfully, Covid is over, so at least for building materials and stuff like that, we’re functioning again. But there’s a shortage of everything here. A shortage of employees who would make a great fit—t isn’t a big pool of talent sitting around.
The exterior of the shopCourtesy of Roost Design Hale
My understanding is that there’s no Crate & Barrel or CB2 or West Elm in the islands, so you’re not competing with them. Is it a bit easier to be a small-business owner in Hawaii in that respect?
There’s less direct competition, certainly, and the fact that it’s so difficult to get things here is also in my favor, because I don’t get “shopped” the way a lot of stores do back on the mainland. There, you walk in and you’re like, “Oh, cool, I’m going to Google this real quick. It’s cheaper on whatever website.” Here it’s like, “Well, by the time I get it in four weeks and pay the shipping on top of it, I might as well [buy] it here.” And we’re competitive; I don’t want to price-gouge anybody. It’s just about making a fair revenue, because we obviously paid a lot for a build-out and have a lease and employees to pay. We’re just trying to be successful. Opening a store is really capital-intensive, so if I had grown up here and tried to start a career doing this here … this isn’t the cheapest small business to start. I’m really grateful that I had a career that led to the opportunity to invest in this.
What’s your favorite day as a shop owner?
The Brew Block is the name of our neighborhood. It’s really bustling, and it has all this great energy, and there’s music playing outside. I love it when it’s just another beautiful day in paradise, and there’s lots of traffic but I actually have the time to stare at my store and style shelves and move furniture around. That’s when it gives me the warm fuzzies, because I had dreamed of having a store since I was a little kid. Then the drudgery of running two-plus businesses takes over, and you’re on deadlines for presentations and all this stuff. I get so consumed. [So] my favorite days are when I’m actually sitting in these spaces and creating vignettes and styling—and interacting with customers instead of my laptop.
Hawaii
Hawaii Just Quietly Lost Its Last Airline Fare Wars
A regular Hawaii flyer who reads BOH just put words to what longtime travelers are now seeing when booking flights. Fares have surged, planes are half empty, and the carrier that promised to break the monopoly just rolled out a loyalty program instead of keeping fares low.
Jim flies between islands often enough to know when something feels off. He told us he can afford to fly but is choosing not to, and maybe that says more than anything else right now. His focus was not on his own travel. He kept coming back to families and what it looks like when four people try to book a simple Hawaii flight from Honolulu and see totals pushing past $1,000 round trip for twenty-minute flights. He tied last week’s Hawaiian final integration by Alaska directly to the timing, with changes rushing in at once because something about the pricing suddenly felt less stable.
He did not soften it and said the Aloha spirit has been replaced by what he called a greedy eye for profit. Jim asked Alaska to explain what was happening, and he is not alone. He is just someone who said it clearly.
Fares up, planes not full, but the math no longer works for anyone.
Fuel is the obvious headline, but it does not completely explain what visitors and residents are seeing. The Middle East conflict pushed jet fuel to over $200 in a matter of weeks, hitting an industry where fuel now accounts for an unacceptably high percentage of operating expenses. US carriers largely folded that increase into base fares rather than as a separate charge, which helps explain some of the jump but not the entire pricing behavior now showing up on Hawaii interisland flights.
Federal Department of Transportation data covering the 12 months through August 2025 showed Southwest filling just 51.9% of its Hawaii flights between islands, while Hawaiian sat near 74% over that same period. That disparity has held for years now, and planes that are half full usually do not support higher fares because airlines lower prices to fill empty seats. That is how this business works when carriers actually compete.
We checked it ourselves this week. Lihue to Honolulu for meetings in June came back at about $230 round trip per person before any seat selection or other fees, and the flights were wide open on both Hawaiian/Alaska, and on Southwest across the day, with plenty of seats and seemingly no pressure on availability. High fares alongside empty inventory are telltale. This is not a capacity problem; it is a pricing decision.
Southwest came to Hawaii to break the monopoly then finally stopped trying.
Southwest entered Hawaii in 2019 with a simple pitch. Break the Hawaiian Airlines monopoly and keep fares honest. The $39 fare sales became the symbol of that promise, and people remember those numbers because they reset expectations overnight.
Those fares are gone. They did not just fade slowly; they stopped showing up. Southwest never got its Hawaii loads where it needed them, and even after cutting capacity twice in 2025 to shrink its operation, the planes stayed underfilled. Hawaiian held steady in the mid-70% range on the last count, while the competitive pressure that was supposed to keep prices in check no longer seems to matter.
Now both carriers are moving in the same direction on price, and fuel gave them a great reason to move together. No one needed to say anything publicly. The result is the same: the discount era has ended, and nothing valuable has replaced it on the fare side.
Airline points programs are not fare sales.
This week, Southwest expanded its Ohana Rewards program for Hawaii residents, and the pitch sounds familiar. Hawaii residents earn 1,000 points per one-way flight, awards starting at 4,000 points, two free checked bags, and a quarterly 10% discount code.
So two full-fare round-trip tickets earn one free one-way ticket. Is that a deal when the cost per flight is so much higher than it has been before? It asks residents to pay full price repeatedly to earn back a fraction of a trip, and for Hawaii visitors its even worse.
Southwest used to advertise fares that moved the market. Now it advertises points that require multiple paid trips to unlock a limited return. Hawaiian’s Huakai program runs essentially the same playbook on the other side. The headline is up to 20% off one neighbor island booking per quarter, but that’s only for holders of the old Hawaiian Airlines Mastercard. Regular members get 10%. The discount code applies to up to 6 companions on the same reservation. Perks sit atop high prices, with rules that make them hard to use.
When Southwest, which built its reputation on cheap fares to Hawaii, shifts to selling loyalty points, the signal is clear. The focus moved from filling seats with lower prices to holding prices high and offering rewards later, and reader Jim saw that shift when booking, before any press release explained it.
Residents bear the highest cost when flights to Hawaii become a luxury.
Mainland visitors experience it differently. If they book a direct flight to Maui, Kauai, or Kona and stay put, there is no impact. And that direct to neighbor island flight shift has been building for years as mainland carriers added more nonstop routes to Maui, the Big Island, and Kauai. Flying between the Hawaii islands is no longer a key part of many visitors’ itineraries.
The people left flying between islands are residents, and some visitors, those visiting multiple islands, and those going to see family, attend meetings, handle medical appointments, show up for events, or support kids playing sports and music across the islands. Many of these are not optional trips. There is no ferry, there is no road, and flying Southwest or Alaska is the only way.
When fares double and stay there, the choice becomes simple and hard at the same time. Pay it or do not go. Jim chose not to go because he could make that call, but many could not.
The group with the least flexibility is paying the highest prices, and the carriers serving that market have stopped competing on airfare. What they are offering is Hawaii resident loyalty programs of far less value than better airfares.
Jim said it plainly. That is not Aloha when, in a Hawaii flight market, the people who need the service most are the ones with the fewest options.
The shift arrived suddenly.
Two airlines that once competed hard on price are now moving together, and loyalty program enhancements are landing at the same time as clear airfare spikes. Fuel is the reason everyone can easily point to, but the alignment on pricing is the piece that people feel, and that we are writing about. Jim asked Alaska to explain itself, and he has not heard anything that answers his question.
What are you seeing when booking Hawaii flights now? Please tell us in the comments below.
Photo Credit of Waikiki from Diamond Head: © Beat of Hawaii.
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Hawaii
Hawaii County Surf Forecast for May 02, 2026 | Big Island Now
Forecast for Big Island Windward and Southeast
| Shores | Tonight | Saturday | ||
|---|---|---|---|---|
| Surf | Surf | |||
| PM | AM | AM | PM | |
| North Facing | 1-3 | 1-3 | 1-3 | 1-3 |
| East Facing | 4-6 | 4-6 | 4-6 | 4-6 |
| South Facing | 2-4 | 2-4 | 2-4 | 2-4 |
| Weather | Mostly cloudy. Numerous showers. | ||||||
|---|---|---|---|---|---|---|---|
| Low Temperature | In the upper 60s. | ||||||
| Winds | Northeast winds 10 to 15 mph. | ||||||
|
|||||||
| Weather | Partly sunny. Numerous showers. | |||||
|---|---|---|---|---|---|---|
| High Temperature | In the upper 70s. | |||||
| Winds | East winds 10 to 15 mph. | |||||
|
||||||
| Sunrise | 5:50 AM HST. | |||||
| Sunset | 6:44 PM HST. | |||||
Forecast for Big Island Leeward
| Shores | Tonight | Saturday | ||
|---|---|---|---|---|
| Surf | Surf | |||
| PM | AM | AM | PM | |
| West Facing | 1-3 | 1-3 | 1-3 | 1-3 |
| South Facing | 2-4 | 2-4 | 2-4 | 2-4 |
| Weather | Partly sunny until 6 PM, then mostly clear. Isolated showers. |
||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Low Temperature | Around 70. | ||||||||||
| Winds | Southwest winds around 5 mph, becoming northeast after midnight. |
||||||||||
|
|||||||||||
| Weather | Mostly sunny. Isolated showers. | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| High Temperature | In the lower 80s. | ||||||||
| Winds | South winds around 5 mph, becoming west in the afternoon. |
||||||||
|
|||||||||
| Sunrise | 5:54 AM HST. | ||||||||
| Sunset | 6:48 PM HST. | ||||||||
An incoming northwesterly swell will bring rising surf to north and west shores overnight, with surf peaking near advisory levels, before gradually easing through the weekend. Another, slightly smaller northwest swell is expected early next week, and another long-period northwest swell may arrive late next week. Surf along south facing showers will trend upwards over the weekend with the arrival of a long-period south-southwest swell. Surf along east facing shores will trend downward over the weekend as the trade winds weaken.
NORTH EAST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Semi choppy with ESE winds 5-10mph in the morning increasing to 10-15mph in the afternoon.
NORTH WEST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Clean in the morning with ESE winds less than 5mph. Bumpy/semi bumpy conditions for the afternoon with the winds shifting W 5-10mph.
WEST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Light sideshore texture in the morning with NNW winds 5-10mph. Bumpy/semi bumpy conditions for the afternoon with the winds shifting to the WNW.
SOUTH EAST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Sideshore texture/chop with NE winds 10-15mph.
Data Courtesy of NOAA.gov and SwellInfo.com
Hawaii
Hawaii House and Senate approve budget agreement, sending bill to final votes
HONOLULU (HawaiiNewsNow) – The Hawaiʻi State Senate and House of Representatives on Thursday approved House Bill No. 1800 CD1, the state’s supplemental budget bill for the fiscal biennium 2025-2027.
The measure was finalized in a joint conference committee after both chambers initially passed different versions. The bill will now be up for final reading in both chambers before heading to the Governor’s desk for his signature.
The appropriations are as follows:
General Fund
Fiscal Year 2026: $10.42 billion
Fiscal Year 2027: $10.63 billion
All Means of Financing
Fiscal Year 2026: $19.77 billion
Fiscal Year 2027: $20.31 billion
“This budget uses cost-saving measures to help keep our promise to address the high cost of living and deliver meaningful tax reform to Hawaii’s citizens, especially our working- and middle-class families. At the same time, we are strengthening the State’s resilience through responsible long-term investments that promote regional economic development and environmental stewardship,” said Senator Donovan M. Dela Cruz, Chair of the Senate Committee on Ways and Means (Senate District 17 – Portion of Mililani, Mililani Mauka, portion of Waipi‘o Acres, Launani Valley, Wahiawā, Whitmore Village).
“The CIP budget reflects our commitment to protecting health and safety, preserving and modernizing state facilities, and investing in the critical infrastructure and public assets our communities rely on. These investments also support affordable housing, strengthen education, and advance economic development that will help sustain thriving communities across Hawai‘i,” stated Senator Sharon Y. Moriwaki, Vice Chair of the Senate Committee on Ways and Means (Senate District 12 – Waikīkī, Ala Moana, Kaka‘ako, McCully).
“This budget reflects the House’s continued collaboration with the Administration and the Senate to take a balanced, responsible approach to preserving core government services and strengthening our safety net for Hawaiʻi’s residents—especially those who rely on these services as a lifeline,” said Representative Chris Todd, Chair of the House Committee on Finance (House District 3 – portions of Hilo, Keaukaha, Orchidlands Estate, Ainaloa, Hawaiian Acres, Fern Acres, and parts of Kurtistown and Kea‘au). “It prioritizes critical needs across housing, agriculture, natural resources, transportation, public safety, and economic development, setting a strong foundation as we respond to federal funding cuts that have impacted Hawaiʻi and required the state to urgently step up to support our residents.”
Copyright 2026 Hawaii News Now. All rights reserved.
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