Ikea’s new Matter-over-Thread products were supposed to prove that the smart home could be cheap, accessible, and reliable. The highly anticipated line — which includes sensors, remotes, smart plugs, air-quality monitors, and smart bulbs — has most everything you need to build a smart home, with prices starting at $6. It’s an exciting idea, but it’s still not ready for primetime.
Technology
Ikea tried to build a smart home for everyone — here’s why it’s not working yet
When I first got the Ikea devices in January, I had a lot of problems connecting them to my main platform, Apple Home. And it turned out I was not alone. Reddit forums and user reviews were full of reports of onboarding and connectivity issues. Many people were struggling to get devices connected to every smart home platform — from Apple Home to Google Home, and even Ikea’s own Dirigera hub. YouTuber Shane Whatley documented his experience trying to onboard to Apple Home in real time, and it’s fairly painful to watch.
While I waited for Ikea to figure out what was up, I tried some more creative troubleshooting in my home. The only (admittedly odd) fix I found was to force Apple Home not to use my main Home Hub, an Ethernet-connected Apple TV. Instead, I told it to use a HomePod, and was able to onboard an Ikea Bilresa button and a Grillplats smart plug that had repeatedly failed to connect. (Hat tip to Whatley for this idea.)
Why Apple would prefer I not use my high-powered, hardwired Home Hub is anyone’s guess. In any case, it didn’t last long. When I tried to add a Myggspray motion sensor as well, it failed. I then tried connecting the same Myggspray to Google Home using an Android phone, and it joined on the first try. Admittedly, I have a complicated network, but this points towards Apple causing issues, not my setup.
While Ikea said that “the products work seamlessly” for most customers, it did acknowledge the problems “some users” were experiencing. It published a troubleshooting page, and online forums quickly filled with advice on getting the gadgets connected. These range from simple “restart your phone” to the inexplicable “just leave it alone for a few days, and then it will work” to the more complicated “dive into your internet router’s network settings and enable IPv6” (Thread and Matter run over IPv6).
One intrepid smart home reviewer, A Smarter House, painstakingly combed through all the proposed fixes and tried as many as he could on as many platforms as possible. This excellent deep dive by the YouTuber and blogger goes through the issues and what he tried that worked. His conclusion: There is not a single problem, but multiple, and the problems differ depending on the platform you are using.
Over the last few weeks, Ikea has rolled out several updates to its Dirigera hub to improve Matter-over-Thread stability and updated the troubleshooting page with more potential fixes. Ikea initially pointed to “users’ varying and sometimes complicated home networking setups,” something that’s difficult to replicate in a lab. And sure, individual network setups are often problematic. But the widespread nature of the issues points to something bigger: a problem with the core promise of Matter.
Problems at the heart of the Matter
With Matter came the promise of compatibility with every ecosystem, from Apple Home and Amazon Alexa to Home Assistant and Google Home. The industry was watching Ikea’s rollout closely; it was the first time Matter devices had been tested at the scale the standard was designed for — inexpensive devices for lots of people that would just work.
“While Thread provides a robust and secure foundation at the network layer, optimizing the end-to-end experience requires ongoing collaboration across all these interconnected components.”
— Ann Olivo, Thread Group
But what has become clear since Matter’s enthusiastic launch is that Apple, Google, and Amazon are now fully focused on pursuing their own agendas. The cooperative spirit that defined the standard’s early development has stalled, and it’s every platform for itself in the race for users.
Matter is an interoperability standard, but interoperability with Matter devices is still largely elusive. Rather than being a plug-and-play solution for manufacturers — make a Matter device, and it will just work with any platform — there remains a huge onus on each manufacturer to ensure its devices work properly with each platform before release. Which is basically the same problem they had before Matter launched.
Only now manufacturers have a playbook to follow that supposedly makes their devices work with everyone — easy, right? Apparently not. My theory is that it’s how the platforms interact with the devices that is causing many of these problems — something manufacturers have no control over.
Thread is a low-power, IP-based wireless protocol for smart home devices. It operates locally as a self-healing mesh network and promises low latency. It uses Thread Border Routers to connect to other networks and the internet.
Matter-over-Thread devices use Matter as the application layer, a shared language that enables compatibility across different smart home platforms.
This was implicitly confirmed by Thread Group, the organization that runs the Thread protocol, when I asked for comment on the issues users were seeing with Ikea’s Matter devices. “A seamless onboarding experience relies on orchestrating multiple components and layers within the smart home ecosystem, including the mobile app, application protocol, network protocol, platform software, and hardware design,” Ann Olivo, VP of marketing for Thread Group, told me via email. “While Thread provides a robust and secure foundation at the network layer, optimizing the end-to-end experience requires ongoing collaboration across all these interconnected components.”
That’s not to say Thread is blameless here. The protocol is frustratingly obtuse, and there are still too few troubleshooting solutions. Thread Border Routers remain a major pain point. Having too many, not enough, or the wrong ones can cause onboarding and connectivity issues. That last one is down to the problem of multiple TBRs from different companies still not working together. In practice, this means many homes now have several Thread Border Routers — Apple TVs, Eero routers, Echos, Google TV Streamers — that don’t always cooperate.
Additionally, Ikea may have shot itself in the foot by releasing its line of smart bulbs weeks after the remotes and sensors (they’re still not widely available). The latter are battery-powered, the former mains-powered. Thread is a low-power mesh network that relies on mains-powered repeaters to route signals. If you bought battery-powered buttons and sensors but have no mains-powered devices, that could be why you’ve seen devices drop off the network.
What is Ikea doing about it?
In 2024, the Connectivity Standards Alliance (the organization behind Matter) had to set up an interoperability lab to help manufacturers test their devices across all platforms. Whether Ikea took advantage of this or just took the promise of platform interoperability at face value isn’t clear. But either way, it now has a big mess to clean up.
The company is scrambling to improve reliability through software updates to its Dirigera hub, focused on improving Thread network performance and Matter onboarding stability. These include optimizing network communication and implementing “better cleanup of network settings after configuration changes, and fixes for connectivity disruptions that could cause device onboarding to fail,” according to David Granath, range manager at Ikea, who is leading the development of its smart home products. “In addition, we had an issue where outdated IPv6 network addresses could linger after configuration changes, such as turning IPv6 off on the WiFi router.”
You don’t need Ikea’s hub or app to onboard Matter devices — you should be able to just use your platform’s app. But the new Thread reset function in Ikea’s Home Smart app, which the company says “helps to rebuild the local Thread mesh if devices or border routers have fallen out of sync,” did help with some of my issues. Additionally, a Thread network check tool (iOS only) that shows your Thread network and which border routers are part of it is also useful. (There are a few other apps that offer this, too.)
Ikea’s stumble reveals a fundamental problem with Matter’s promise that you can build a device once and trust the platforms to handle the rest
Over the last week, I worked with Ikea and these new tools to troubleshoot my setup, and tried resetting and re-adding several devices, along with a new Bilresa button Ikea sent.
I got the new button connected to Apple Home on the first try, and yes — I cheered. I was also finally able to add the Timmerflotte temperature sensor to the Dirigera hub, and I had my first successful attempt at using Ikea devices with multi-admin (which lets you share devices across platforms), adding the Grillplats smart plug from Apple Home into Google Home.
However, an existing Kajplats lightbulb and Myggspray motion sensor still wouldn’t connect to Apple Home — giving me the now familiar “Unable to Add Accessory: Operation timed out” alert after about three minutes of trying to connect. But I was able to set up both of those in Google Home.
Ikea’s efforts may have improved things, but connecting devices still remains hit or miss. Even if it resolves the problems — and it looks like it’s moving in the right direction — Ikea’s stumble reveals a fundamental problem with Matter’s promise that you can build a device once and trust the platforms to handle the rest.
Until the major players prioritize interoperability, every manufacturer risks ending up where Ikea is now, scrambling for solutions in a sea of problems. Users who don’t turn to places like Reddit and YouTube for help will simply return their gadgets and move on. And the smart home will remain stuck in the early-adopter phase that Matter was supposed to leave behind.
While it’s clear there are ways to onboard these devices and keep them connected, the current experience is poor — not because any one company is failing, but because all of them are. And that’s not good news for Matter. Ultimately, what or who is at fault isn’t really the point; the point is that Matter promised it would just work, and it just doesn’t.
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Identity theft tied to major data broker breaches has cost Americans more than $20 billion over the past decade, according to a 2026 report from the U.S. Senate Joint Economic Committee.
That figure comes from just four breaches: Equifax (2017), Exactis (2018), National Public Data (2023) and TransUnion (2025). The estimate applies federal identity-theft loss data, including a typical loss of about $200 per victim, across hundreds of millions of exposed records.
The result is a multibillion-dollar total. It’s also a narrow one. The calculation shows reported financial losses. It doesn’t account for damaged credit files, delayed loan approvals, higher borrowing costs or the hours consumers spend restoring their financial records after misuse.
So where does that leave you?
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HOW DEBIT CARD FRAUD CAN HAPPEN WITHOUT USING THE CARD
Massive data breaches at Equifax, Exactis, National Public Data and TransUnion exposed personal information that criminals later used for identity theft and financial fraud. (Nastasic/Getty Images)
What this median leaves out
The $200 figure used in the federal estimate is a median. It marks the midpoint of reported identity theft losses collected by the FTC. Many cases fall above it. FTC Consumer Sentinel data shows that losses swing widely depending on how the fraud happens. When money is moved through bank transfers or payment apps, reported median losses are markedly higher than in cases involving unauthorized credit card charges.
Loan or lease fraud can leave you with balances that need formal disputes before lenders correct the record. Reversing a charge doesn’t automatically restore a credit file. Accounts opened in your name can generate hard inquiries.
Missed payments linked to fraudulent loans can appear before the account is identified as fraudulent. And lenders reviewing a mortgage or auto application evaluate the report as it exists at that time. A $200 median captures a reported dollar amount. It falls short of showing how identity misuse can stifle borrowing terms or access to credit later.
The time cost of identity theft
After identity theft, the first step the FTC directs you to take is to file a report at IdentityTheft.gov. That generates a recovery plan and an identity theft report, which can be used to dispute fraudulent accounts. This is your starting point, and not anywhere close to a resolution.
Victims are instructed to contact each affected creditor directly, close or freeze compromised accounts and request written confirmation that the account was fraudulent. If a new line of credit was opened, that often requires submitting more documentation, completing affidavits and following up until the lender updates its reporting to the credit bureaus.
The FTC also advises placing a fraud alert with one of the three nationwide credit bureaus, which must notify the others. A credit freeze must be placed separately with each bureau. If you later apply for credit, they must temporarily lift the freeze before lenders can access your credit report. The Identity Theft Resource Center (ITRC) reports that victims frequently spend weeks resolving cases involving new account fraud. Complex cases can stretch even longer, especially when collection agencies become involved or when fraudulent tax returns trigger IRS identity verification.
1 BILLION IDENTITY RECORDS EXPOSED IN ID VERIFICATION DATA LEAK
An identity theft victim in Albany, New York, looks over documents he’s gathered. Victims of identity theft frequently spend weeks disputing fraudulent accounts, contacting lenders and restoring their credit reports after stolen data is misused. (John Carl D’Annibale/Albany Times Union via Getty Images)
During that period, you may be gathering records, mailing certified letters, waiting on hold with creditors or tracking dispute deadlines. The process moves at the pace of institutional review. All this time required to repair records is part of the cost of your stolen identity.
Earlier this year, a 57-year-old woman in Los Alamitos, California, discovered her identity had been stolen after receiving a voicemail from a Hertz rental location in Miami asking when she planned to return a Mercedes-Benz. She had never rented the vehicle, reported $78,500 in losses and spent nearly 10 days trying to recover from a single stolen ID.
Here’s where identity theft becomes more expensive
In its March 2025 Consumer Sentinel Network release, the FTC said consumers lost more than $12.5 billion to fraud in 2024, a 25% increase from 2023. Identity theft made up a large share of those reports. When misuse goes undetected, it spreads.
A stolen Social Security number can be used to open multiple accounts over time. Hard inquiries appear across different credit bureaus. New lenders and collection agencies show up, and each additional account adds another dispute you need to resolve. Identity theft often doesn’t stop after the first incident.
The ITRC says 31.5% of general consumer victims were targeted twice in a year, and 24.6% were hit three times last year. Even though fewer people reported a first-time identity theft, repeat targeting is becoming more common. Once your information is exposed, it can be used again. Losses can grow fast, too.
The same ITRC report found that more than 20% of victims reported losses exceeding $100,000. As the fraud spreads, so does the cleanup. What starts as a single unauthorized account can turn into disputes with lenders, credit bureaus and collection agencies. That buildup over time is where identity theft becomes more expensive.
How identity theft protection and credit monitoring can help
If you rely on occasional credit checks or alerts from a single bank, you’re only seeing activity tied to one account. If fraud appears elsewhere, it may not surface until a lender flags it.
Identity protection services can track activity across all three major credit bureaus and alert you to new inquiries or accounts as they appear. Some also scan breach datasets for exposed personal identifiers, including Social Security numbers and email addresses. Earlier alerts mean fewer fraudulent accounts can accumulate before you step in.
5 MYTHS ABOUT IDENTITY THEFT THAT PUT YOUR DATA AT RISK
Identity theft tied to major data broker breaches has cost Americans more than $20 billion over the past decade, according to a Senate report. (Sara Diggins/The Austin American-Statesman via Getty Images)
Many services provide three-bureau credit monitoring and real-time alerts when there are changes to your credit report. Some also scan known data breach records for exposed personal information and connect members with fraud resolution specialists who help with documentation and disputes. Certain plans include identity theft insurance that can help cover eligible recovery costs, subject to policy limits.
Monitoring does not prevent every identity theft attempt. It can reduce how far fraud spreads and how long it takes to contain it.
See my tips and best picks on Best Identity Theft Protection at Cyberguy.com.
Kurt’s key takeaways
The numbers tied to major data broker breaches show just how expensive stolen information can become. A single exposed record may seem harmless at first, but once that information spreads through the data broker ecosystem, it can resurface again and again. For many victims, the real damage is not just the money lost. It is the time spent disputing accounts, repairing credit files and trying to stop fraud from spreading further. Identity theft rarely happens in one clean event. It often unfolds slowly as criminals reuse the same stolen details across multiple lenders, services and databases. The good news is that you are not powerless. Monitoring your credit, limiting how widely your personal information appears online and responding quickly to alerts can reduce the damage if your information is misused. The earlier you catch suspicious activity, the easier it is to stop it before it spreads.
Have you ever checked your credit report or searched your name online and found information about yourself that surprised you? Let us know by writing to us at Cyberguy.com.
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After a chaotic week following the Justice Department’s mid-trial settlement with Live Nation-Ticketmaster, the antitrust trial picked back up surprisingly smoothly on Monday — this time, with dozens of states leading the case.
This isn’t the outcome the states originally wanted. Out of concerns about being able to effectively take over the case and fear that the jury would be prejudiced by the shakeup, they requested a mistrial, which would have restarted the court battle at an unknown future date. But an irritated Judge Arun Subramanian seemed likely to deny the request, and once the states figured out how to retain the DOJ’s expert witness and were able to quickly hire up, they withdrew their mistrial motion. After the new faces were introduced, the trial restarted from roughly where it left off more than a week ago, with testimony that included how Live Nation deployed its “velvet hammer” against rivals.
Subramanian welcomed the jurors back from their “spring break” and asked if they had read or encountered any news about the case when they were out, which is forbidden by the jury instructions. They either shook their heads or remained silent. He reminded the jurors that the US had resolved its claims, as had a handful of states, but the rest were proceeding to trial. Jurors shouldn’t make any inferences from the fact those parties are no longer in the case, he said.
With the DOJ out of the picture, the lawyers who questioned early witnesses were gone, replaced by a new team co-led by Jonathan Hatch, an attorney from the New York AG’s office, and Jeffrey Kessler of Winston & Strawn, who represented college athletes in the landmark Supreme Court antitrust case against the NCAA over compensation.
The states’ attorneys picked up questioning of Jay Marciano, the COO of AEG, a competitor to Live Nation on multiple fronts. While Hatch refreshed jurors on parts of Marciano’s prior testimony, it was otherwise a fairly standard examination. Marciano testified about ticketing models he prefers in Europe, where multiple ticketing services often work at a venue, unlike the norm in the US where venues tend to accept exclusive ticketing contracts, often from Ticketmaster.
On cross examination, Marciano spoke to an incident the jury heard about early in the trial: a call between the Barclays Center’s then-CEO and Live Nation CEO Michael Rapino, who responded to an attempt to abandon Ticketmaster by saying it would be harder for the arena to get concerts with the new UBS Arena nearby. While Barclays interpreted this as a threat to protect Ticketmaster, Marciano affirmed that it’s common as a concert promoter to play venues against each other to get more favorable terms, and that the UBS Arena likely would attract artists away from Barclays as the new venue in town.
Live Nation’s president of US concerts, Robert Roux, addressed a separate allegation: that Live Nation uses its broad control over US amphitheaters to maintain its monopoly power, leaving no other real options for artists looking to play large outdoor venues. Through Live Nation’s own business presentations, plaintiff attorney Josh Hafenbrack demonstrated that the company made big strides to gain power over four of the top five amphitheaters in the US by ticket sales between 2016 and now. A 2018 presentation showed a largely highlighted list of the top 100 amps worldwide, with the green highlights representing the 62 Live Nation owned, operated, or exclusively booked venues at the time. Since then, Roux confirmed, the company has added several more on that list.
Live Nation denies it acted anticompetitively, and argues the states ignore other kinds of venues that compete for the same shows. But Roux wrote in a 2015 email that many non-superstar artists come in wanting to play amphitheaters — many of which, evidence shown in court has suggested, are controlled or exclusively booked by Live Nation. He also wrote that in those cases, there was “room for tighter negotiations and deals.”
“Either we are together or we are competitors”
Other emails described how Live Nation thinks about its competition when contemplating otherwise lucrative deals. In a 2018 email exchange, Rapino questioned why Live Nation should give shows to a promoter in the South it considered acquiring, Red Mountain Entertainment, before it actually owned it. Roux wrote at the time that the message to Red Mountain should be, “Either we are together or we are competitors.” He described the approach as a “velvet hammer.” On the witness stand, Roux said the message wasn’t meant to “antagonize” the promoter, but to be firm and send a clear message. In a separate exchange that mentioned Red Mountain, Roux wrote that Live Nation shouldn’t get “complacent” and “let small guys encroach from the edges.” Roux said the comment was a general one, and not specific to the promoter. Live Nation acquired Red Mountain in 2018.
In 2020, Rapino advised Roux against letting Radio Disney and concert promoter Superfly into a Live Nation venue, even after they offered a contract that would yield at least $400,000 in profit for Live Nation for renting out the amp. One executive had raised a concern about allowing a third-party promoter into the amp, even though the “money is great.”
Finally, Roux testified that Live Nation’s profits per fan have multiplied in recent years, with profitability in large amps, a key market in the case, growing more than other venue categories between 2019 and 2024. Before certain costs were factored in, the company made $386 million in profit from large amps in 2024, nearly triple the amount it made in that segment in 2019.
Besides the delay in the case while the states’ team sorted out its next moves absent the DOJ, there wasn’t a noticeable change in the flow of trial and how the new litigators operated, compared to the first week of trial. The case is still expected to run several more weeks, though both sides said they’ve worked to trim their witness lists to help make up for lost time. Toward the end of this week, one of the trial’s most high-profile witnesses is expected to take the stand: Live Nation’s CEO.
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Every so often, we receive an email that stops us cold. Not because it is dramatic. Not because it is careless. Because it feels impossible.
Sheri M. from Georgia recently wrote to us with this question:
“Yesterday I learned that someone had stolen my debit card information. I was alerted by my bank about 10:00 p.m. last night that someone tried to use my card in Brazil. I am in the Southern United States and have never traveled outside the country. What I have trouble understanding is that this particular debit card has never been used and has never been out of a locked vault. It has been activated, and once activated, I locked it up. No one had access to it, no questions about that. It is just not possible. So how could someone have my card information? I asked this question at my bank, and after speaking to several people, they are at a loss as to what to tell me. I hope you can shed some light on this.”
GHOST-TAPPING SCAM TARGETS TAP-TO-PAY USERS
Debit card numbers can be compromised digitally through system breaches or automated number-guessing attacks. (fizkes/Getty Images)
Sheri, first, we are glad your bank flagged it. That alert tells you fraud monitoring worked. Now let’s address the part that feels unreal. How can someone use a debit card that has never left a locked vault?
If you have asked that same question, you are not alone. This type of debit card fraud happens more often than most people realize. And it almost never involves someone physically touching your card.
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How debit card fraud happens without using the card
When a card is compromised without being used, the issue is typically digital. Here are the most likely explanations.
1) The number was exposed before you received it
Debit cards move through multiple systems before they reach your mailbox. Third-party vendors manufacture, encode and ship them. That means the card number exists in databases long before you open the envelope. If one of those systems is breached, criminals can obtain card numbers in bulk. They never need the physical card. They never need your home. In that case, it has nothing to do with your vault.
2) A BIN attack may be responsible
Every debit card starts with a bank identification number. Criminals use software to generate the remaining digits at high speed. They test thousands of combinations using small transactions or foreign authorizations to see which numbers work. This is known as a BIN attack. They are not stealing your specific card. They are guessing valid numbers mathematically. If your card was activated, even if it was never used, it becomes part of the pool that can be tested. A foreign attempt, like one in Brazil, is often a test authorization. It feels personal. In reality, it is automated.
WEB SKIMMING ATTACKS TARGET MAJOR PAYMENT NETWORKS
A customer completes a transaction at Pike Place Market in Seattle, Washington, on May 28, 2025. Financial security specialists recommend canceling compromised cards and monitoring accounts immediately after a fraud alert. (M. Scott Brauer/Bloomberg via Getty Images)
3) A processor or network weak point
Sometimes the exposure does not originate at the bank itself. The weak link can involve:
- A payment processor
- A card network
- A digital wallet backend
- A servicing vendor
Frontline bank employees often do not have visibility into these system-level issues. Patterns can take time to surface internally. That is why you may not receive a clear explanation right away.
4) Backend systems assign numbers early
Many banks pre-assign card numbers or connect them to digital systems before you ever swipe the card. If that backend data is exposed, the physical card remaining locked away does not matter. That is why debit card fraud without using the card can still occur.
Why did the transaction show up overseas?
You may wonder why the attempt came from Brazil. Foreign authorizations are often used as test transactions. Criminal groups run small or unusual location charges to see which numbers are active. If the charge clears, they escalate. The good news is your bank blocked it.
What you should do right now
If this happens to you, act quickly.
- Cancel the card completely. Do not just lock it. Make sure the number is permanently closed.
- Request a new card number. Confirm it is not a reissue of the same digits.
- Monitor your checking account daily for at least 30 days.
- Freeze your credit with all three credit bureaus.
- Add identity monitoring to detect broader misuse.
That final step is often overlooked.
WHY SCAMMERS OPEN BANK ACCOUNTS IN YOUR NAME
Experts say debit card fraud often occurs without the physical card ever being used or stolen. (Nikos Pekiaridis/NurPhoto via Getty Images)
Why identity monitoring matters
Debit card fraud can be isolated. It can also signal a larger data exposure.
If your card number surfaced through a breach or vendor leak, other personal details may be circulating too. Email addresses, phone numbers and Social Security numbers often appear together in stolen datasets. That is where early detection becomes critical.
Our top Identity Theft Protection recommendation monitors credit activity, financial accounts and dark web marketplaces for signs your identity is being misused. You receive fast alerts so you can respond before small incidents turn into larger problems.
Instead of waiting for a late-night fraud alert, you gain earlier visibility.
See my tips and best picks on Best Identity Theft Protection at Cyberguy.com.
Ways to stay safe from invisible debit card fraud
You cannot control global criminal networks. You can reduce your exposure.
- Keep debit cards locked in your banking app when not in use
- Turn on real-time transaction alerts
- Use credit cards for online purchases when possible
- Freeze your credit as a preventative step
- Avoid storing debit card details across multiple retail sites
- Use identity monitoring for broader protection
Layered security gives you more control.
Kurt’s key takeaways
Sheri’s experience feels impossible because she did everything right. The card never left the vault. It was never used. No one had access. Yet the number was still tested from across the world. That is the reality of today’s financial crime. It is automated, remote and system-driven.
If this can happen to a card locked in a vault, what does that say about how secure our financial system really is? Let us know by writing to us at Cyberguy.com.
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