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Crime-ridden Washington DC offers 911 dispatchers $800 bonus just for showing up to work as chronic absenteeism forces fire department into drastic move: ‘It’s bonkers’

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Crime-ridden Washington DC offers 911 dispatchers 0 bonus just for showing up to work as chronic absenteeism forces fire department into drastic move: ‘It’s bonkers’


The bosses in charge of DC’s crumbling 911 dispatch system have resorted to offering their staff an extra $800 a month just to turn up to work when they are supposed to.

The desperate move came after the number of dangerously undermanned shifts jumped from 24 percent in May, to 88 percent in July.

IT failures have stopped emergency calls coming through seven times so far this year including earlier this month when a five-month-old baby died during a two-hour outage.

And the system has become so unreliable that DC Fire and EMS has now created a shadow dispatch operation for the calls they need to deal with.

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‘Is it not wild to you that our first-responder agency has set up a workaround for our 911 call center?’ demanded DC council member Brianne Nadeau. ‘It’s bonkers.’

Dispatch chief Heather McGaffin, seen here with Mayor Muriel Bowser, has offered her staff an extra $800 a month just to turn up to work when they are supposed to

The sprawling 911 HQ on St Elizabeth's campus in the south east of the city was dangerously undermanned 88 per cent of the time in July

The sprawling 911 HQ on St Elizabeth’s campus in the south east of the city was dangerously undermanned 88 per cent of the time in July

News of the monthly bonus was revealed in an email to staff on Tuesday morning by Heather McGaffin, director of the city’s Office of Unified Communications (OUC).

‘Good morning 911 Team,’ she wrote. ‘Starting immediately all 911 employees who show up for all of their scheduled shifts will receive an $800 incentive for the month.

‘Staffing is crucial to the success of our agency. Unscheduled call outs of all kinds are up and causing a hardship for fellow employees who are continuously getting stuck, coming in early, and being asked to come in on days off.

‘The pilot is simple- show up for each shift you’re assigned and receive $800 additional for the month. We start today for August.’

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The offer has sparked outrage in a city where 321 callers hung up on Sunday alone when their call was not answered.

‘I’m not sure if I want employees with chronic absenteeism to show-up when lives are literally on the line,’ wrote one. ‘Hire better people, increase base pay, improve training.’

The murder rate jumped 35 per cent to 274 in the city last year, and property crimes  rose by a quarter.

Levels have started to drop but the dysfunctional dispatch office has been implicated in a growing number of avoidable deaths.

A by-stander called 911 after seeing a Dodge Charger plunge into the Potomac by the Frederick Douglass Memorial Bridge in April last year.

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But driver Timjuan Mundell, 46, drowned alongside his three passengers when dispatchers sent responders to a different bridge a mile upstream.

And a five-month-old in cardiac arrest died after waiting 15 minutes for a response in the Woodley Park district on August 2 when the dispatch system was floored by what was described by a botched software update.

Former 911 interim director Cleo Subido found overhead screens that were supposed to carry local news broadcasts were tuned to sports events when she was appointed in 2020

Former 911 interim director Cleo Subido found overhead screens that were supposed to carry local news broadcasts were tuned to sports events when she was appointed in 2020 

Council Member Charles Allen said the executive 'won’t even admit there’s a major problem'

Council Member Charles Allen said the executive ‘won’t even admit there’s a major problem’

Many were appalled that staff needed a bonus just to show up, bit others had some sympathy for the conditions in the

Many were appalled that staff needed a bonus just to show up, bit others had some sympathy for the conditions in the 

Council Member Charles Allen said the problems in OUC have now reached crisis levels.

‘Not a week goes by that I don’t have a constituent reach out who couldn’t get through, had to wait a long time for first responders to be dispatched in an emergency, or had the wrong – or no – response arrive on scene,’ he said.

But the system has been notoriously bad for decades in a city which makes 1.8 million emergency calls a year.

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As far back as 2008 firefighters were publicly complaining about dispatchers telling them ‘S as in celery’ when directing to S Street and ‘Q as in cucumber’ when sending to Q Street.

A 2021 review by the city auditor Kathleen Patterson discovered a catalogue of failings.

‘We basically found a dysfunctional agency, all across the board,’ she told Washingtonian.com.

First responders would routinely be sent to the wrong addresses because call handlers would chat to callers rather than use software to pinpoint their location.

While ‘cliques, bullying, and uncorrected inappropriate behaviors’ were endemic in the workplace.

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‘Lack of staff, lack of training, lack of use of technology, insufficient supervision, insufficient oversight of the chain of command. It might be easier to say what we didn’t find,’ she said.

Cleo Subido who was appointed interim director in December 2020 found that the huge overhead screens that were supposed to carry local news broadcasts were tuned instead to sports events.

She found supervisors playing staff off against each other, happy to tolerate poor performance, and resisting reform for fear of upsetting the office politics.

Last year she sued the city claiming in her lawsuit that city bosses ‘repeatedly sought to conceal errors and mismanagement by OUC and to downplay serious, life-threatening—and often fatal—mistakes.’

Campaigner Dave Statter says he has some sympathy with the dispatchers at the sharp end of things.

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‘They know how desperate it is in there,’ he said.

‘Many of those people were forced to work extended overtime on their shift. They’re pretty beleaguered, and some of them have gone to other 911 operations.

‘The problems at 911 really boil down to training and most importantly, leadership.

‘They keep seeming to spend more time on covering things up rather than trying to fix them.

‘The place has been in crisis for a long period of time. It’s only getting worse.

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‘In fact, I’ve said for a while that this recent period is maybe the worst I’ve seen it 911 in the District in the more than 40 years I’ve covered it. It’s in bad shape, and no one seems to be addressing it.’

As far back as 2008 firefighters were publicly complaining about dispatchers telling them 'S as in celery' when directing to S Street and 'Q as in cucumber' when sending to Q Street.

As far back as 2008 firefighters were publicly complaining about dispatchers telling them ‘S as in celery’ when directing to S Street and ‘Q as in cucumber’ when sending to Q Street.

The system has become so unreliable that DC Fire and EMS has resorted to setting up a shadow dispatch operation for the calls they need to deal with

The system has become so unreliable that DC Fire and EMS has resorted to setting up a shadow dispatch operation for the calls they need to deal with 

An OUC spokesperson told DC News Now: ‘We appreciate how hard our team at OUC are working and will continue to acknowledge and reward those efforts.

‘Staffing is crucial to the success of the agency, and we will continue to explore ways to enhance agency performance while being good stewards of District resources.’

Councilor Allen said responsibility for the failings ultimately lies with Murial Browser, mayor of the city since 2015.

‘The Executive won’t even admit there’s a major problem – but if it’s true they’re paying people $800 just to come to work, it’s a clear admission that we have an agency badly in need of major changes,’ he said.

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‘DC residents are shaken and don’t trust that there’s leadership and a clear directive to turn the agency around. That’s a huge problem.’



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Washington, D.C

Inside Celebrity Chef Kwame Onwuachi’s Long-Awaited Return to D.C.

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Inside Celebrity Chef Kwame Onwuachi’s Long-Awaited Return to D.C.


Most chefs prefer to sit down to discuss their upcoming restaurant in the space itself. But Kwame Onwuachi isn’t most chefs. Instead, the national culinary icon insisted on talking while walking as he played a few rounds on D.C.’s East Potomac public golf course last week. Over the duration of his 5 p.m. tee time, the Top Chef star told Eater all about his anticipated return to D.C.’s Southwest Waterfront dining scene in September.

At his new Afro-Caribbean restaurant Dōgon (pronounced “Doh-gon”), opening at the foot of the 373-room Salamander Washington DC on Monday, September 9, Onwuachi pays homage to D.C.’s legendary land surveyor Benjamin Banneker and his ancestral ties to the Dōgon tribe. Onwuachi’s menu explores both his own Nigerian, Jamaican, Trinidadian, and Creole heritage and D.C.’s melting pot of cultures through a “West African lens.”

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The “H Street” chicken and rice features Ethiopian berbere spices, jollof rice, and herbs.
Scott Suchman

“Everything is meant to be shared,” says Onwuachi. “I’m taking inspiration from everything from Korean to Ethiopian [cuisines].”

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While Dōgon won’t usually be open on Mondays, September 9 signifies the date when D.C. was formally named in 1791. Gold chain curtains surrounding the stunning, 200-seat dining room reference the mathematical device Banneker used to map out city lines (1330 Maryland Avenue SW).

Onwuachi is best known locally for his time at the Wharf InterContinental’s long-closed Kith/Kin, and Dōgon marks the celebrity chef and author’s second act inside a posh hotel along the scenic Potomac River.

“It’s so emotional to be back,” he admits, while sporting Dōgon’s new black-and-gold cap on the course. “There’s lots of memories here, good and bad — but there’s a homecoming feel at the same time, similar to when I went back to New York.”

He returned to his NY roots in 2022 with the blockbuster opening of Tatiana, a high-end ode to the Bronx carryouts of his youth. Long wait lists and accolades quickly ensued, with New York Times restaurant critic Pete Wells giving the wildly successful Lincoln Center attraction a three-star review — and No. 1 title of the best restaurant in New York.

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Kith and Kin alum Martel Stone reunites with Kwame Onwuachi as chef de cuisine at Dōgon.
Scott Suchman

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Chef Kwame Onwuachi and D.C. master mixologist Derek Brown team up for the first time.
Scott Suchman
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It was during his D.C. hiatus when he also fell in love with the game of golf; ever since his actor friend Adrian Homles — who plays Uncle Phil on Peacock’s modern-day TV series Bel-Air — took him to his first driving range, he was hooked. “It’s so serene — you’re in nature and can’t be on your phone,” he says. In between taking swings and bites of his “fucking good” $5 half-smoke from the course’s on-site cafe Potomac Grille, he adds: “This is the first time I’ve had work-life balance.”

The night before, he previewed Dōgon’s full menu for the first time during a private tasting with Salamander CEO Sheila Johnson. The duo’s fourth annual Family Reunion is this weekend at Salamander Middleburg, where 40 of his chef friends (plus surprise musicians) gather to celebrate diversity in the hospitality industry. He reveals he first met the billionaire businesswoman six years ago “very randomly,” after delivering a speech at a Bahamas wedding convention. “I was very candidly myself and cursing,” he recalls. “She was the only person who got up at the end, saying ‘You’re real. I like you.’”

Maybe it’s his newest outdoor hobby, or simply the culinary confidence that comes with more years in the kitchen, but the 34-year-old chef appears to be fully at ease and in control as he undertakes his next big project. After his first D.C. restaurant Shaw Bijou famously fizzled fast in 2016, the pressure was on to make Kith/Kin deliver at the Wharf (it did, of course, earning him the 2019 James Beard Award for Rising Chef and critical acclaim for his refined approach to jollof rice, oxtails, and curried goat).

“I just feel more mature and not so obsessive over it, unlike the last time when I was in the public eye. I was still a kid growing up,” he says, of opening his first restaurant at age 26. “This one is super special to me.”

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Barbecue greens with candied Cipollini onions, roasted garlic and beef bacon.
Scott Suchman
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He’s amassed a dream team of talent to debut Dōgon, which includes his former Kith/Kin chef Martel Stone and beverage director Derek Brown, the pioneering D.C. mixologist who founded Columbia Room.

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“Hoe crab” (plantain hoe cake, shitto “whatever,” aji verde).
Scott Suchman

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Grilled wagyu short rib with red stew jam, “mad” pickles (banchan), and baby greens.
Scott Suchman

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The sorel Rickey cocktail.
Scott Suchman

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The vision for Dōgon predates Tatiana, going back four years ago when he was researching how big of an impact Banneker made on the nation’s capital. “I was like, ‘this is incredible.’ This Black man was hired by George-fucking-Washington — how good did he have to be at his job to be hired back then at the beginning of time?”

Banneker, a largely self-educated mathematician, astronomer, and urban planner, turned to the starry night sky as a geographical guide.

“D.C. wouldn’t even have a capital without West African science as we know it today. So why not tell the story? All the dishes are inspired by that,” he says.

As far as what Dōgon’s destination one will be, he always leaves that up to the guests; he didn’t anticipate Tatiana’s greatest hits to be its tender short rib pastrami suya or “bodega special” featuring a Cosmic Brownie. (Turns out, no one ended up ordering his hopeful signature: a hot pocket.)

“Honestly, I’m just trying to cook some good food — that’s always my goal,” he says.

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Surrounded by swaying willows, views of DCA planes flying in, and sounds of squawking geese on the 18th hole, his randomly-matched golf partner of the day finally realized he was playing with a famous chef the entire time. “Holy shit, I just Googled you,” he says. “You’re the answer on today’s Washingtonian crossword puzzle.”

To which, Onwuachi quipped back: “I’m just an amateur golfer, man.”

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Rum cake with vanilla whip and charred fruit.
Scott Suchman

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Carrot tigua (pickled onion, peanut crustacean stew, burnt carrots).
Scott Suchman



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Wildfire Smoke: Could DC region see hazy skies Wednesday?

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Wildfire Smoke: Could DC region see hazy skies Wednesday?


Drifting wildfire smoke will come close to the Washington D.C. region on Wednesday afternoon and could slightly impact some areas to the north with hazy skies.

Wildfire smoke over parts of Pennsylvania and New York on Wednesday, August 14, 2024 (NWS New York NY / @NWSNewYorkNY)

“Wildfire smoke is working across northern Pennsylvania, getting into New York City this morning,” said FOX 5’s Tucker Barnes, “I don’t think that’ll make it down here, but it’ll be close. If you see a little haze later today, especially if you’re off to the north, that’s wildfire smoke.”

The smoke is from wildfires in parts of western Canada and the Pacific Northwest. The National Weather Service says the smoke is moving from north to south and could impact parts of Pennsylvania and New York for the next several days. No harmful impact to air quality is expected, they say.

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Parts of our area were impacted by smoke and haze from wildfires burning across Canada and parts of the U.S. earlier this year and last summer, creating smokey conditions, closing or postponing some outdoor activities, and degrading air quality.

According to an interactive air quality map from the Environmental Protection Agency, the air quality index in the Baltimore and Washington area ranged from good to moderate on Wednesday.



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DC puts the spotlight on local entrepreneurs for National Black Business Month – WTOP News

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DC puts the spotlight on local entrepreneurs for National Black Business Month – WTOP News


It’s National Black Business Month, when Black-owned businesses are celebrated, and leaders in D.C. are marking the occasion by visiting and highlighting entrepreneurs in the area.

Nina Albert went on a tour of small businesses Tuesday, shaking hands and talking with business owners in Southeast D.C.’s Congress Heights and Anacostia neighborhoods.(WTOP/Nick Iannelli)

August is National Black Business Month, when Black-owned businesses are celebrated, and leaders in D.C. are marking the occasion by visiting and highlighting entrepreneurs in the area.

“We’re recognizing Black-owned businesses,” said Nina Albert, D.C.’s deputy mayor for planning and economic development. “It’s an opportunity for me to hear from folks and hear how it’s going.”

Albert went on a tour of small businesses Tuesday, shaking hands and talking with business owners in Southeast D.C.’s Congress Heights and Anacostia neighborhoods.

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“You have a choice — you can buy from Amazon or you can go and explore what our community has to offer,” Albert said. “We want to make sure that entrepreneurs in this community have the support system that they need.”

One of the spots Albert stopped by was Sycamore & Oak, a shopping center in Congress Heights that has more than a dozen Black-owned businesses.

“This is brand new,” said business owner Le’Greg Harrison. “We’ve only been here for one year.”

Harrison’s store, “The Museum DC,” sells clothing and art.

“We have emerging entrepreneurs, and it’s their first time in a brick-and-mortar space,” Harrison said. “We’re all here learning and growing together.”

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According to recent national figures, there are about 3 million Black-owned businesses across the United States, which employ 1.2 million people and generate $133 billion in total sales.

“Often we hear that small businesses are the backbone of the economy, but sometimes people don’t know how they can support those businesses,” said Rosemary Suggs-Evans, director of the D.C. Department of Small and Local Business Development.

Suggs-Evans was with Albert on Tuesday for the small business tour.

“Just going out to a business, going out to dinner or going shopping is a way not only to support a business but to support other businesses that contribute to that business,” said Suggs-Evans.

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