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Southwest Airlines customers sound off over end to free checked bags for passengers

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Travelers who claim to be loyal customers of Southwest are sounding off after the airline announced changes Tuesday to its popular passenger perk.

The Texas-based carrier revealed several changes are being made in an effort to drive revenue growth and return to profitability shareholders expect, FOX Business reported.

These changes will include an adjustment to its checked bag policy, which allows all passengers to check two bags for free. Southwest has not yet announced how much travelers will be charged, though the fee for a third checked bag is listed at $150 on southwest.com.

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The move, announced Tuesday, is triggering strong reactions from travelers on social media, with some even threatening to stop flying with Southwest if they can no longer receive free checked bags.

“Call it what you will — boycott, mass exodus, defecting. Can we do that in a massive wave right now?” one person wrote in a Southwest Reddit thread.

Southwest Airlines has announced it will no longer offer two free checked bags to all customers, and airline passengers are venting their frustration. (iStock)

“Nail in the coffin,” another person wrote.

“This was literally the last reason I still flew Southwest. Now it’s just Spirit with different colors,” another user commented in a different thread.

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“I used to favor [Southwest] for the lack of baggage fees. They definitely will not be my first choice if their prices stay the same,” a Reddit user wrote.

Fox News Digital reached out to Southwest for comment.

Starting May 28, only Rapid Rewards A-List Preferred members and customers traveling on Business Select fares will get two free checked bags. Rapid Rewards credit card members will receive their first checked bag for free. Any other customers who do not fall into those two categories will be charged for both checked bags, according to Southwest’s press release.

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“It makes sense to be angry at Southwest because they have literally announced an intention to reverse their brand promise, that they have promoted as ‘transfarency’ regarding lack of fees or charges for checked baggage,” Gary Leff, a Texas-based travel industry expert and author of the blog “View From the Wing,” told Fox News Digital.

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Southwest Airlines is ending its customer-friendly policy in an effort “to drive revenue growth and return to a level of profitability that shareholders expect,” FOX Business reported. (Kevin Dietsch/Getty Images)

“They have dealt [with] a decades-long relationship with customers based on a simple and fair value proposition that they are changing, and loyal customers do feel betrayed.

“For five decades, Southwest has been a pioneer and a maverick, and they’ve announced that legacy has ended.”

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Southwest Airlines travelers are sharing their reactions to the end of free checked bags. (iStock)

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Other social media users said they will consider flying with other airlines, even though they were once loyal Southwest customers, but they do not think a boycott is the answer.

“I won’t boycott. I’ve flown SW a lot — but simply because I had to get from point A to point B — and SW could often provide that to me at the cheapest rate and/or the most convenient times and routes. If SW can still provide that on any particular trip, then fine. But, now other airlines will be considered more often,” another Reddit user commented.

“Sure this sucks, but like everyone has already pointed out, they’re like every other airline now, so no use in boycotting for another just like it. It’s going to come down to cheapest fair, and most convenient or direct route for me. Based on my home airport, it’s likely going to still be Southwest,” a social media user added.

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Leff said Southwest once had customer-friendly policies like flexible rebooking or its free checked bags, which helped differentiate it from the other major airlines, but these recent changes appear to have damaged the relationship between the airline and many of its customers.

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Gary Leff, a travel expert, says Southwest’s customer-friendly baggage policy was the carrier’s competitive difference in the industry. (iStock)

“Now they’re introducing basic economy fares that will not come with seat assignments prior to check-in, even as they charge fees for such assignments to customers buying more expensive tickets. They’ve reduced points-earning on the cheapest tickets. They’re introducing checked bag fees. And they’re upending their boarding process,” Leff said.

“They will be adding extra legroom seating at the expense of legroom in standard seats,” he added.

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Leff said, compared to other airlines, Southwest lacks some amenities, like seat-back entertainment screens, fast Wi-Fi and seat options with extra legroom, all of which may discourage travelers from purchasing a ticket with the carrier.

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Loyal Southwest Airlines customers are sharing their concerns after the airline decided to end its customer-friendly baggage policy. (iStock)

“At the same time that Southwest minimizes the differentiation between their product and the rest of the industry, they will be behind other airlines as they chase that same model,” Leff said.

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“In other words, Southwest Airlines is giving up its competitive differentiation while positioning itself at the bottom of the industry for the model they’re chasing.”

FOX Business’ Daniella Genovese contributed to this report.

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West Virginia

DNR hears from community on Forks of Coal Natural Area “Master plan” – WV MetroNews

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DNR hears from community on Forks of Coal Natural Area “Master plan” – WV MetroNews


CHARLESTON, W.Va. — The West Virginia DNR held a public meeting Tuesday evening in regard to the master plan for the Forks of Coal Natural Area in Kanawha County.

Residents were able to stop by the Claudia L. Workman Wildlife Education Center in Alum Creek and were able to comment on what they wanted to see in the future at the facility.

“Public comments are very important. It helps us gauge public interest and we are also able to help determine what is most important to the public,” said Zack Brown, the assistant chief of operations for the wildlife resources section of the West Virginia Division of Natural Resources. “I might have a certain idea that doing ‘project x’ is the most important, but if the public comes to us and says ‘No, we really need that parking lot so that we can get access to that new area across the road, then that makes sense and maybe we put that as priority one.”

Todd Schoolcraft, the landscape architect and project manager with EL Robinson Engineering Company, says the area is divided into a couple of sections, and both will be seeing improvements.

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“It’s kind of like a two-fold project. We have Forks of Coal North, which is already developed, and we’re expanding on that development and improving it. Then we have an additional plus or minus 200 acres that we’re calling Forks of Coal South that we’re now developing newly and is just coming into the park system.”

Representatives with the DNR had several different ideas they’ve floated around presented to the public on display boards at the meeting Tuesday.

Brown says some of these ideas could soon turn into long-term parts of the facility.

“We brainstormed and got some ideas of how we can help develop facilities out here,” Brown said. “This is a long-term plan that will help us as we proceed forward and as funding becomes available. It helps our foundation know what grants to apply for.”

11 ideas have been presented for Forks of Coal North. They are as follows:

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  • New trail on the Little Coal River side connecting FOC North with FOC South
  • New service vehicle access and pedestrian trail on the Big Coal River side connecting FOC North and FOC South
  • A boardwalk in the pollinator field to help users navigate the wet areas
  • An outdoor classroom near the pollinator field
  • A shelter located on the edge of the parking lot near the Yellow and Blue Trails trailhead
  • Detention pond beautification via a new rain garden/bioretention area near the main parking lot
  • An ADA accessible pathway to the top of Roof Rock
  • A trail connecting Mine Portal Trail with Yellow Trail
  • Reconfiguration of existing amphitheater
  • Closure of historic pedestrian suspension bridges due to deterioration
  • New benches and interpretive signs

10 ideas have been presented for Forks of Coal South. They are as follows:

  • School House Fire Trail Trailhead located across from existing main entrance to FOC North
  • Tree limb trimming to improve sight distances for users entering and exiting the new trailhead parking lot
  • Sorghum Patch Bypass Trail that will provide service vehicle access and pedestrians under the Corridor G bridges to FOC North
  • Gore Mountain and Jeep Trail Lookout Towers
  • Fence around the Hill property
  • Various trail improvements
  • New amphitheater/outdoor classroom located in the open field
  • The Crooked Branch Trail extension
  • Cemetery access
  • New benches and interpretive signs

Chapmanville resident Kenneth Wilson says the center is vital for the next generation in and around Kanawha County.

“This is a real educational tool for children,” Wilson said.

“We need to expand it as much as possible and put more things in here for people to see,” he continued.

Public comments for the master plan will be accepted until June 6. You can submit comments at sites.google.com/wv.gov/forks-of-coal-master-plan



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Dallas, TX

CJ Cup Byron Nelson tournament proceeds fuel mental health campaign across Dallas

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CJ Cup Byron Nelson tournament proceeds fuel mental health campaign across Dallas


Each spring, the CJ Cup Byron Nelson brings some of the biggest names in golf, and millions of dollars in proceeds, to North Texas.

But that money doesn’t stay on the course. It’s quietly helping fund a Dallas nonprofit. 

For more than 50 years, the Momentous Institute has been the tournament’s beneficiary. 

The nonprofit provides mental health care, education, and family resources to support children and communities across Dallas.

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“Over the years, the tournament has raised more than $185 million for the Momentous Institute, which directly supports the services we provide to the community,” said Dr. Jessica Gomez with the organization. “We’re really focused on helping the whole child and the whole family system heal from whatever mental health challenges they’re going through.”

This year, those efforts are taking shape in a new citywide campaign tied to Mental Health Awareness Month. Called “Squeeze the Day,” the campaign is meant to encourage North Texans to tap into the power of nature to support their well-being.

Billboards and installations have popped up across the city, from the Dallas Zoo to Klyde Warren Park to the Dallas Arboretum, urging people to pause, get outside, and find simple ways to care for their mental health.

“Having these reminders throughout the zoo that encourage people to take a moment and take in their surroundings, it’s really important,” said Kari Streiber with the Dallas Zoo. “You have to save those natural places and appreciating them is the first step.”

For the Momentous Institute, it’s all part of the mission of reaching people where they are and showing them that caring for their mental health can start with something as small as taking a deep breath outdoors.

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So, next time you’re enjoying a walk or a visit to one of Dallas’ green spaces, don’t be surprised if you see a reminder to Squeeze the Day, and know that the CJ Cup Byron Nelson helped make it happen.



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Miami, FL

Miami-Dade County Commissioners approve construction of new terminal at MIA – WSVN 7News | Miami News, Weather, Sports | Fort Lauderdale

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Miami-Dade County Commissioners approve construction of new terminal at MIA – WSVN 7News | Miami News, Weather, Sports | Fort Lauderdale


MIAMI INTERNATIONAL AIRPORT, FLA. (WSVN) – More travelers will soon be able to travel through Miami International Airport after Miami-Dade County Commissioners approved an expansion project for the airport.

Commissioners gave the green light to construct a new terminal that will cost over $600 million.

The terminal, dubbed Concourse K, will feature six gates, two baggage carousels and a new maintenance facility.

Officials said the new construction will create thousands of new jobs and help the airport meet passenger’s needs going into the future.

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Groundbreaking is set for this summer.

Officials said the new Concourse K should be operational by spring 2029.

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