NJ Transit will offer refunds on some tickets purchased before June 1 in response to criticism of the agency’s new policy that applies 30-day expiration dates to tickets.

The refund policy, announced Wednesday, will apply to all one-way bus, train, and light rail tickets bought before June 1, and will also apply to 10-trip train tickets purchased then.

The reversal comes after lawmakers and commuters blasted the rail agency for its new expiration date policy, part of a package approved in April that included fare hikes of up to 15% starting July 1 — and a 3% increase each year after. Adding expiration dates to tickets will provide a revenue boost of tens of millions annually, the agency says.

The agency said the overwhelming majority of customers typically do not purchase more than three months of tickets in advance, but the refund option will help people who purchased tickets before the new expiration date policy was announced.

Ticket holders seeking refunds will be able to do so starting Aug. 1 and through Dec. 31.

Previously, people could buy as many transit tickets as they wanted with no worry they’d expire. Under the budget approved by NJ Transit in April, all one-way tickets purchased after July 1 will only be valid for 30 days.

Tickets purchased in June won’t be eligible for a refund, and all one-way tickets purchased before July 1 will expire on July 31, regardless of purchase date.

“Ticket expiration policies are consistent with transit industry best practices across the country,” NJ Transit said in a statement.

The cash-strapped transit agency says that with the new fare hikes, it will close the roughly $100 million budget gap it faced for the upcoming fiscal year. But another shortfall of nearly $800 million is expected in the budget year beginning in July 2025, even considering the revenue from fare hikes.

Senate President Nicholas Scutari (D-Union) last week threatened to introduce legislation to reverse NJ Transit’s expiration date policy if the agency didn’t honor the full value of tickets purchased before the agency announced the change. On Wednesday, Scutari said he welcomes the move by the agency to refund riders.

“NJ Transit has a responsibility to respect the consumer rights of its riders by treating them fairly. If they want to sell tickets with expiration dates, it should be on the tickets or the purchasers should be informed at the time of sale. That is a reasonable expectation for any customer, including riders who rely on the services of a public transit agency,” he said.

How to request a refund 

Refunds are expected to take about three to four weeks, and will go much faster for customers who kept their receipts, the agency said in its announcement.

All mobile app tickets will be automatically converted to a full-value credit if unused by August 1.

People who bought online should print out their tickets before June 1. Instructions on how to seek a refund are included on printed tickets.

Customers with paper tickets must visit a customer service office near them with their receipts. If you don’t have receipts, you’ll be asked to provide the last four digits of the credit card used to purchase the tickets.

Customer service offices are located in Hoboken Terminal, Newark Penn Station, Secaucus Junction, Trenton Transit Center, New York Penn Station, and the Port Authority Bus Terminal.

In a solemn tribute to the sacrifice and service of New Jersey State Police Trooper Marcellus E. Bethea, Gov. Phil Murphy signed an executive order directing all U.S. and New Jersey flags to fly at half-staff on Wednesday.

The gesture comes as the state mourns the loss of Bethea, who died during training on Sunday, May 5.

Why are flags at half-staff?

Murphy, reflecting on Bethea’s character and dedication, remarked, “Trooper Bethea embodied the core values of the New Jersey State Police: Honor, Duty, and Fidelity.” He continued, “We owe a debt of gratitude to our State Police troopers that bravely and selflessly serve the people of New Jersey each day.”

Bethea was undergoing training to become a member of the elite Technical Emergency and Mission Specialist Unit at the time of his death. He leaves behind his wife, Katarzyna, and their daughter, Bella. 

“Trooper Bethea’s tragic passing serves as a poignant reminder of the sacrifices made by our law enforcement officers in the line of duty,” Murphy stated. “This loss has been keenly felt across the state, and Tammy and I send our deepest condolences to Trooper Bethea’s family, friends, and his fellow troopers.”

Why are flags lowered?

As New Jersey prepares to honor Bethea’s memory, the lowering of flags to half-staff stands as a somber yet poignant tribute to his dedicated service and ultimate sacrifice. It serves as a visible symbol of mourning and respect for the individual being honored.

In maritime tradition, lowering a flag to half-mast signifies distress. This tradition has carried over into other contexts, such as during national emergencies or tragedies, when lowering the flag can symbolize a nation or community in distress or mourning.

The half-staff position

According to the Department of Veterans Affairs, the flag should be briskly run up to the top of the staff before being lowered slowly to the half-staff position. 

Although the flag does not have to be exactly in the middle of the staff or flagpole, it should, however, be lowered to at least the width of your flag. 

When are flags flown at half-staff?

Flag etiquette dictates that flags should be flown at half-staff for specific periods following the passing of certain dignitaries and officials. Here’s a breakdown of the protocol, according to the U.S. Department of Veteran Affairs:

1. President or former president: Flags should fly at half-staff for 30 days at all federal buildings, grounds, and naval vessels in the United States and its territories.
2. Vice president, chief justice, speaker of the house: Flags should be lowered for 10 days after their passing.
3. Associate justice of the Supreme Court, cabinet member, former vice president, Senate president pro tempore, Senate majority/minority leaders, House majority/minority leaders: Flags should remain at half-staff from the day of death until interment.
4. United States senator, representative, territorial delegate, or resident commissioner from Puerto Rico: Flags should fly at half-staff in the Washington, D.C., area and in the official’s respective state, congressional district, territory, or commonwealth for one day after the death.
5. Governor of a state, territory, or possession: Flags should be lowered from the day of death until interment in the governor’s state, territory, or possession.
6. Other officials, former officials, or foreign dignitaries: The president has the authority to order flags to be flown at half-staff to honor their passing. Additionally, the president may order flags at half-staff after other tragic events.

Holidays to fly your flag at half-staff

• Memorial Day (Last Monday in May)
• National Pearl Harbor Remembrance Day (Dec. 7)
• Peace Officers Memorial Day (May 15)
• Patriot Day (Sept. 11)
• First Sunday of Fire Prevention Week (usually first Sunday in October)

The Povolos missed their high school graduation because of the COVID-19 pandemic, but four years later, the quintuplets from New Jersey are making up for it in college.

Victoria, Vico, Ashley, Michael and Marcus Povolo were born on July 4, 2002, and have shared everything from birthdays to bedrooms.

“We know everything about each other,” Victoria told CBS News  

But they were never sure they would share a college graduation.

“Some of us even thought of maybe not going to college or just community (college), you know, just to save some money,” Marcus said.  

Paul Povolo, the quintuplet’s dad, said the family was struggling to figure out how to send all five kids to college at once. 

“We were thinking of different options. Refinance the house, ask for a loan. We were in that process when the big surprise happened,” he said.

That surprise came from Montclair State University, which offered all five kids full academic scholarships.

“Our mom was crying instantly as soon as she found out,” Marcus said.

Silvia Povolo said her children’s graduation was “a dream come true.”

“We didn’t go to college. We came from another country and here they are blooming,” she said.

On Monday, that special moment arrived, and all five Povolos have big plans for the future. 

Victoria hopes to go to medical school. Vico is thinking law school sometime down the line. Ashely is looking to find a teaching job. Marcus said he will continue to work at his corporate banking job. And Michael said he wants “my own business selling my own food product.”