Minneapolis, MN
Minneapolis therapy clinic sues over cyberattack at UnitedHealth subsidiary
A Minneapolis clinic is the latest to sue a UnitedHealth Group subsidiary over the fallout from its February cyberattack.
Twin Cities Counseling says it hasn’t been able to submit payment claims for more than 100 appointments — resulting in thousands of dollars in missing reimbursements — since UnitedHealth Group took down the claims processing system at its Change Healthcare division to contain the IT threat.
Because of the billing mess, Twin Cities Counseling couldn’t cover its payroll in March, the lawsuit says. Additionally, recently hired therapy providers at the clinic haven’t been able to transition their patients to the practice.
The complaint, which was filed Wednesday as a class action in the U.S. District Court for Minnesota, says the Change Healthcare outage has meant that many health care providers across the country have lost their primary, and in some cases their only, system for obtaining payments from health insurers.
“Twin Cities Counseling LLC can no longer verify prospective clients’ insurance benefits,” states the lawsuit, which only names Change Healthcare as a defendant. “Without access to the Change platform, plaintiff has no way of knowing if a referrals’s insurance is active, what the plan’s copayment and deductible amounts are, or even whether the clinic’s providers are in network for the plan.
“This lack of information has forced plaintiff to choose between taking on patients blindly — with the risk of either foregoing future payment or strapping the patient with the bill — or declining referrals and appointment requests to avoid that risk,” according to the complaint. “Plaintiff has chosen the latter option out of an abundance of caution, and thus has lost valuable new business due to the data breach.”
Responding to the lawsuit, Minnetonka-based UnitedHealth Group said Thursday in a statement: “We are focused on the investigation and recovery of Change Healthcare’s operations.”
Earlier this month, the company asked that lawsuits related to the cyberattack be consolidated at a federal court in Nashville, where Change Healthcare is based. At the time, UnitedHealth Group said 24 class action lawsuits related to the disruption had been filed between March 1 and April 2.
“Change took prompt action to contain the incident, and defendants have invested extraordinary efforts to avoid harmful effects to individuals, providers and payers as a result of the incident,” the company said in a court filing earlier this month. “Numerous Change systems are back online, and others will be restored in the coming days and weeks.”
After disclosing the cyberattack in late February, UnitedHealth Group was hit in early March by federal class action lawsuits filed in Minnesota by patients struggling to obtain medications at pharmacies because of the IT system shutdown.
Mental health providers have been among those most vocal in Minnesota talking about disruptions to their businesses, because several clinics used an electronic health record called TherapyNotes that relied heavily on the data clearinghouse at Change Healthcare.
Twin Cities Counseling uses TherapyNotes, as well, the lawsuit says. The practice and owner Nick Ross have not received payments for services provided since the cyberattack, according to the complaint, and 16 claims that were in process at the time, totaling just over $3,500, are now “in limbo.”
“Plaintiff cannot submit them to a new clearinghouse, as doing so would risk double-billing insurers, yet Change cannot process the claims,” the complaint states. “As a result of these claims being submitted but not paid, they appear on patient’s account portals as outstanding payments.
“After one patient paid the full balance shown in her account, Mr. Ross spent time and effort issuing the patient a full refund, and explaining to other patients that they do not need to pay these balances even though they appear on their accounts.”
In February, the practice hired two additional providers who collectively see nearly 40 patients per week. But because they can’t bill for clients through the new practice, “they have continued to see their clients through other service providers, causing Twin Cities Counseling LLC to lose revenue.”
TherapyNotes is in the process of switching to a new clearinghouse, the lawsuit says. That means the clinic will need to spend time learning and implementing the new system and re-enrolling with payers while not receiving payment.
“Plaintiff has struggled to keep its accounting practices intact in light of Change’s failures,” the lawsuit says. “Plaintiff is unable to assign payments to specific clients, track client personal balances in real time … [and] fears tax ramifications because of the accounting difficulties that would not have resulted but for the data breach.”
Star Tribune staff writer Mike Hughlett contributed to this story.
Minneapolis, MN
Teen in critical condition after being pulled from Minnehaha Falls
MINNEAPOLIS (FOX 9) – A 16-year-old boy was pulled from the water at Minnehaha Falls after going missing while swimming with family.
Fire crews respond to missing swimmer at Minnehaha Falls
What we know:
Minneapolis Fire Department crews arrived at Minnehaha Falls around 5:20 p.m. after reports that a teenager had gone underwater and did not resurface. Firefighters put on swift-water rescue gear, set up rope safety lines and entered the water at the spot where the boy was last seen.
Crews quickly found the teen submerged in the water and brought him to shore. Firefighters started lifesaving efforts, including CPR, before the boy was taken to a local hospital. According to the Minneapolis Fire Department, he was in critical condition.
Minneapolis Park Police say the area the teen was in is not authorized for swimming but had attracted swimmers due to hot weather.
What we don’t know:
There are no updates on the teen’s current condition or further details about how the incident happened.
The Source: Information from the Minneapolis Fire Department and the Minneapolis Park police.
Minneapolis, MN
People facing drug addiction in Minneapolis voice difficulties amid planned crackdown
On Friday afternoon, a Minneapolis police car drove slowly down Blaisdell Avenue towards Lake Street.
In response, a group of several dozen people moved further down the street, congregating at the KFC at the intersection. Minutes later, they returned to a spot that three of them admitted to be a spot to hang out, purchase and use fentanyl.
“The majority of us are addicted to fentanyl. The majority of us don’t want to be,” a man who wanted to go by Alon said. “It’s just really difficult getting off without having someone to hold our hand and guide us in the right direction.”
Alon said that he fell into a pattern of fentanyl use after becoming homeless. It was a similar story for Jeremiah and Mohamed, who told WCCO that they didn’t know where they were going to sleep on Friday night. But Blaisdell Avenue and Lake Street had become a reliable place to spend the day.
“It’s a place to go. A lot of times people don’t have a place to go,” Mohamed said.
Both men said that drugs are abused on the block, but claimed that no one else in the neighborhood was getting hurt.
“[There’s] not a lot of crime going on as far as like harming other people. We’re harming ourselves doing these drugs,” Jeremiah said.
The city would likely designate the area as an open-air drug market. Just this week, Mayor Jacob Frey was joined by local law enforcement and Native American organizations to announce a crackdown on drug users and sellers in these kinds of public spaces.
“You can get services that we will offer and you can get better. We’ll make sure that those services are readily accessible,” Frey said. “But if you don’t accept those services, you can’t continue to hurt our neighborhoods and make our streets less safe.”
The announcement comes as concerns continue to grow over public fentanyl use, discarded needles and criminal activity in areas like Cedar Avenue and Highway 55. City officials emphasized that enforcement will be paired with efforts to connect people to resources. Those with the city say they will continue helping individuals find housing and addiction treatment while expanding access to Brixadi, a medication that helps reduce opioid cravings and withdrawal symptoms.
Naomi Wilson, a community organizer who has criticized Frey’s approach towards drug markets and homeless encampments in the past, said that “criminalization” will only create more harm, and that the city should explore designating safe, public areas for drug use while creating more stable housing options.
“All we are asking from the mayor is to partner with advocates to partner with City Council on an interim step that’s not criminalization,” Wilson said. “I think the issue is that with all the fencing around the city, people don’t have anywhere to be. They don’t have anywhere where they can be safe at nighttime.”
On social media, Councilmember Jason Chavez likened Mayor Frey’s announcement to the city starting a “War on Drugs.”
“Our community has told us what it actually needs. A safe location, safe outdoor spaces, tiny home villages, real pathways off the street, and housing first, a compassionate approach, not another arrest that leaves someone with a record, further from housing, further from a job, and further from the stability they need to get well,” Chavez posted online.
He ignored a request for comment from WCCO.
On Blaisdell Avenue, Jeremiah was blunt. He said he knew city services were available, noting that many simply weren’t interested.
“Whether people are a drug addict or just lazy, they don’t tend to go for it. But they’re [services] definitely available,” Jeremiah said.
During Thursday’s announcement, Frey argued that the goal is not criminalization.
“After years of outreach, we cannot stand by while drug use continues to harm our neighbors,” Frey said.
Minneapolis, MN
Minneapolis police officer was fired in February for liking pro-lynching comment, department document shows
The Minneapolis Police Department fired an officer in February for liking a comment on social media supporting the lynching of a Black man, according to Internal Affairs documents.
The comment in question was made in March 2024 in a Facebook group called Minneapolis Police Officers and Civilian Employees, Current and Retired, which has no official affiliation with the department, police said.
In response to a news article about a suspect accused of killing a police officer, someone commented, “Get a [r]ope and find a tree,” and Klimmek liked the comment from his personal account, the MPD investigation found. The suspect appeared to be Black.
Klimmek admitted to liking the comment in an investigative interview, but said he did not know the phrase carried any racial connotations. He said he liked it because, “I was probably supportive of that post, uh, the death penalty for someone who murdered a police officer,” MPD documents show.
WCCO has reached out to the Police Officers Federation of Minneapolis for comment.
“Officer Klimmek’s claim of not knowing that the phrase, ‘Get a rope and find a tree’ is affiliated with an unquestionably violent history of racism and slavery, and his claimed lack of knowledge demonstrates how out of touch he is with history,” then-Chief Brian O’Hara wrote in his findings. “The public cannot trust his judgment, and I cannot trust his judgment.”
In his investigative interview, Klimmek “did not express any remorse for his actions,” the department said, and he “just does not understand or appreciate his role in upholding the public trust or the betrayal of that trust inherent in the comment that he liked.”
O’Hara said Klimmek’s conduct “has had a serious negative impact on the professionalism of the MPD and has demonstrated a serious lack of integrity, ethics and character related to his fitness to hold his position.”
He added later in the document that “officers do not have the power of ‘judge, jury, and executioner.’ Even if Officer Klimmek believes in the death penalty, which he is certainly entitled to, officers must respect due process and conduct themselves accordingly so as to not call into question their fitness to serve.”
The department terminated Klimmek on Feb. 20 for violating its social media conduct policies. He received one-on-one social media policy training in 2015, the investigation noted.
Minneapolis Police Department records show three previous disciplinary measures for Klimmek, all suspensions. In 2020, he stood by while a security officer punched a handcuffed suspect in the stomach. In 2021, he ran a red light and caused a crash. And in 2024, he failed to properly search a suspect and allowed him to bring a loaded handgun into the Hennepin County Jail.
The department’s online dashboard shows at least 20 complaints against Klimmek since 2012, four of which are still open.
O’Hara noted in his decision that Klimmek’s actions came after the murder of George Floyd and investigations by both the Minnesota Department of Human Rights and U.S. Department of Justice that found a pattern of racial discrimination by the department.
O’Hara himself resigned in May after an internal investigation found he interfered with a probe into his own actions.
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