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Tips for Navigating the ‘Chaotic System’ of Student Loan Repayments

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Tips for Navigating the ‘Chaotic System’ of Student Loan Repayments

So you’re about to graduate from college. Congratulations. But now you have to think about finding a job and, sooner than you may prefer, starting to repay your student loans.

It’s especially important to understand your options, experts on student borrowing say, because many aspects of the federal student loan system are in flux.

The system, which has always been challenging to navigate, is only now creaking back into full operation after years of Covid-era pauses on payments and collections. And court challenges to a low-cost repayment option, along with program changes floated by the Trump administration and House Republicans, have created a potentially confusing environment for new graduates.

“They’re graduating into a time of uncertainty around what their repayment options will look like,” said Abby Shafroth, the director of the National Consumer Law Center’s Student Loan Borrower Assistance Project.

One repayment plan, known as SAVE and introduced by President Joseph R. Biden Jr., significantly shrank monthly student loan payments depending on a borrower’s income and household size. But the program is in legal limbo because of a court challenge by two groups of Republican-led states. It’s unavailable now, and may not remain an option.

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Three other, less generous “income-driven” repayment plans that link monthly payments to a borrower’s income remain available, but details could change. A measure under review in the House would reduce the various income-linked options to just one.

“Borrowers are getting dropped into a chaotic system that’s changing in real time,” said Winston Berkman-Breen, the legal director at the Student Borrower Protection Center, an advocacy group.

The upshot is that new graduates should keep in mind that the repayment plan they initially choose may look different in the coming months or years, depending on court decisions, government action and the effective date of any changes.

“They should focus on what’s available now and which plan makes the most sense now,” Ms. Shafroth said, “and expect they may have to revisit options later.”

Here’s what to know.

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Most federal student loans come with a grace period of at least six months after graduation. So you have some breathing room to get your life sorted and to choose a repayment plan. If you graduate in May, you typically won’t have to start paying until around November.

Student borrowers are required before graduation to complete student loan “exit counseling” — often via a 30-minute online tutorial — to learn about their loan obligations and repayment options. Pay attention to the information because it can keep you on track, said Michele Zampini, the senior director of college affordability with the Institute for College Access & Success, an advocacy group.

Familiarize yourself with the available repayment plans, said Betsy Mayotte, the president of the Institute of Student Loan Advisors, which offers free assistance to borrowers. You can check the Federal Student Aid website to compare options and see any updates that may affect your loans.

It may sound obvious, but make sure that your loan servicer — the company that the Education Department has hired to send statements, collect payments and otherwise manage your loan — knows how to get in touch with you once you leave school, Ms. Mayotte said.

If you don’t know which servicer you have, log on to your account at the federal StudentAid.gov website to find out. Then get in touch to update your contact information, including your addresses for both email and physical mail. (You probably created the account when you applied for financial aid using the Free Application for Federal Student Aid, or FAFSA, form.)

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If you have loans from outside the federal government, such as a private bank, those won’t show up on the Federal Student Aid website. If you can’t find the original loan documents, try looking for the lender’s name on your credit report, Ms. Mayotte said.

Some experts said borrowers should apply as soon as possible for an income-driven plan to get their applications in the queue. But Scott Buchanan, the executive director of the Student Loan Servicing Alliance, an industry group, said borrowers in a grace period should wait to submit an application for an income-driven plan until a month or two before they are scheduled to start paying. If they apply more than 90 days before then, he said, their servicer will reject it as a “stale” application. For those who have to start paying in November, he said, submitting a form in September makes sense.

On the other hand, Mr. Buchanan said, don’t wait until the last minute or you’ll end up scrambling to put a plan in place.

Processing of income-driven repayment plan applications had been on hold as a result of the legal challenge to the SAVE plan. But the Federal Student Aid website, last updated on Monday, says that servicers “have begun processing applications” and that the site will be updated as new information becomes available. There is a backlog of some 1.9 million applications.

Your monthly payment amount depends on which repayment plan you choose. The standard plan — the default option, unless you choose another — calls for repaying loan balances in 10 years.

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Income-driven plans can lower your payments by tying them to your income level and household size. The repayment period, depending on the plan, lasts 20 to 25 years.

To get payment estimates under the various options, enter information about yourself and your loans into the Education Department’s online “loan simulator” tool.

Mark Kantrowitz, a financial-aid expert, advised borrowers to choose the plan with the highest payment they can afford. They’ll pay less interest over the life of the loan and will pay off the debt sooner. Borrowers can use “forbearances,” or temporary deferments, during short-term financial struggles and switch to a more affordable plan for longer-term difficulties.

Yes, but it’s complicated. For instance, borrowers in the Income-Based Repayment plan, which Congress created, can continue to have their loans forgiven if they make enough qualifying payments.

The Education Department, however, has temporarily paused time-based forgiveness for borrowers in two other income-driven plans, known as Pay as You Earn (PAYE) and Income-Contingent Repayment (I.C.R.), because a court ruling on the Biden administration’s SAVE plan raised questions about those plans as well.

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Payments made in PAYE and I.C.R., however, can still count toward forgiveness if the borrower transfers to an Income-Based Repayment plan later, Ms. Shafroth said. She added that payments in PAYE and I.C.R. still counted toward the public-service loan forgiveness program, which erases remaining loan balances after 10 years of work in public-sector or nonprofit jobs. (People using the public-service option generally enroll in an income-driven plan.)

Additional changes may be coming. The Trump administration has solicited public comments on a review of the public-service program. President Trump signed an executive order in March that said the administration planned to exclude from the program certain organizations, such as those that “advance illegal immigration.”

Hundreds of comments have been posted online, many of them in support of the public-service program. Comments will be accepted through Thursday.

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Block to cut more than 4,000 jobs amid AI disruption of the workplace

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Block to cut more than 4,000 jobs amid AI disruption of the workplace

Fintech company Block said Thursday that it’s cutting more than 4,000 workers or nearly half of its workforce as artificial intelligence disrupts the way people work.

The Oakland parent company of payment services Square and Cash App saw its stock surge by more than 23% in after-hours trading after making the layoff announcement.

Jack Dorsey, the co-founder and head of Block, said in a post on social media site X that the company didn’t make the decision because the company is in financial trouble.

“We’re already seeing that the intelligence tools we’re creating and using, paired with smaller and flatter teams, are enabling a new way of working which fundamentally changes what it means to build and run a company,” he said.

Block is the latest tech company to announce massive cuts as employers push workers to use more AI tools to do more with fewer people. Amazon in January said it was laying off 16,000 people as part of effort to remove layers within the company.

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Block has laid off workers in previous years. In 2025, Block said it planned to slash 931 jobs, or 8% of its workforce, citing performance and strategic issues but Dorsey said at the time that the company wasn’t trying to replace workers with AI.

As tech companies embrace AI tools that can code, generate text and do other tasks, worker anxiety about whether their jobs will be automated have heightened.

In his note to employees Dorsey said that he was weighing whether to make cuts gradually throughout months or years but chose to act immediately.

“Repeated rounds of cuts are destructive to morale, to focus, and to the trust that customers and shareholders place in our ability to lead,” he told workers. “I’d rather take a hard, clear action now and build from a position we believe in than manage a slow reduction of people toward the same outcome.”

Dorsey is also the co-founder of Twitter, which was later renamed to X after billionaire Elon Musk purchased the company in 2022.

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As of December, Block had 10,205 full-time employees globally, according to the company’s annual report. The company said it plans to reduce its workforce by the end of the second quarter of fiscal year 2026.

The company’s gross profit in 2025 reached more than $10 billion, up 17% compared to the previous year.

Dorsey said he plans to address employees in a live video session and noted that their emails and Slack will remain open until Thursday evening so they can say goodbye to colleagues.

“I know doing it this way might feel awkward,” he said. “I’d rather it feel awkward and human than efficient and cold.”

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WGA cancels Los Angeles awards show amid labor strike

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WGA cancels Los Angeles awards show amid labor strike

The Writers Guild of America West has canceled its awards ceremony scheduled to take place March 8 as its staff union members continue to strike, demanding higher pay and protections against artificial intelligence.

In a letter sent to members on Sunday, WGA West’s board of directors, including President Michele Mulroney, wrote, “The non-supervisory staff of the WGAW are currently on strike and the Guild would not ask our members or guests to cross a picket line to attend the awards show. The WGAW staff have a right to strike and our exceptional nominees and honorees deserve an uncomplicated celebration of their achievements.”

The New York ceremony, scheduled on the same day, is expected go forward while an alternative celebration for Los Angeles-based nominees will take place at a later date, according to the letter.

Comedian and actor Atsuko Okatsuka was set to host the L.A. show, while filmmaker James Cameron was to receive the WGA West Laurel Award.

WGA union staffers have been striking outside the guild’s Los Angeles headquarters on Fairfax Avenue since Feb. 17. The union alleged that management did not intend to reach an agreement on the pending contract. Further, it claimed that guild management had “surveilled workers for union activity, terminated union supporters, and engaged in bad faith surface bargaining.”

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On Tuesday, the labor organization said that management had raised the specter of canceling the ceremony during a call about contraction negotiations.

“Make no mistake: this is an attempt by WGAW management to drive a wedge between WGSU and WGA membership when we should be building unity ahead of MBA [Minimum Basic Agreement] negotiations with the AMPTP [Alliance of Motion Picture and Television Producers],” wrote the staff union. “We urge Guild management to end this strike now,” the union wrote on Instagram.

The union, made up of more than 100 employees who work in areas including legal, communications and residuals, was formed last spring and first authorized a strike in January with 82% of its members. Contract negotiations, which began in September, have focused on the use of artificial intelligence, pay raises and “basic protections” including grievance procedures.

The WGA has said that it offered “comprehensive proposals with numerous union protections and improvements to compensation and benefits.”

The ceremony’s cancellation, coming just weeks before the Academy Awards, casts a shadow over the upcoming contraction negotiations between the WGA and the Alliance of Motion Picture and Television Producers, which represents the studios and streamers.

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In 2023, the WGA went on a strike lasting 148 days, the second-longest strike in the union’s history.

Times staff writer Cerys Davies contributed to this report.

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Commentary: The Pentagon is demanding to use Claude AI as it pleases. Claude told me that’s ‘dangerous’

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Commentary: The Pentagon is demanding to use Claude AI as it pleases. Claude told me that’s ‘dangerous’

Recently, I asked Claude, an artificial-intelligence thingy at the center of a standoff with the Pentagon, if it could be dangerous in the wrong hands.

Say, for example, hands that wanted to put a tight net of surveillance around every American citizen, monitoring our lives in real time to ensure our compliance with government.

“Yes. Honestly, yes,” Claude replied. “I can process and synthesize enormous amounts of information very quickly. That’s great for research. But hooked into surveillance infrastructure, that same capability could be used to monitor, profile and flag people at a scale no human analyst could match. The danger isn’t that I’d want to do that — it’s that I’d be good at it.”

That danger is also imminent.

Claude’s maker, the Silicon Valley company Anthropic, is in a showdown over ethics with the Pentagon. Specifically, Anthropic has said it does not want Claude to be used for either domestic surveillance of Americans, or to handle deadly military operations, such as drone attacks, without human supervision.

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Those are two red lines that seem rather reasonable, even to Claude.

However, the Pentagon — specifically Pete Hegseth, our secretary of Defense who prefers the made-up title of secretary of war — has given Anthropic until Friday evening to back off of that position, and allow the military to use Claude for any “lawful” purpose it sees fit.

Defense Secretary Pete Hegseth, center, arrives for the State of the Union address in the House Chamber of the U.S. Capitol on Tuesday.

(Tom Williams / CQ-Roll Call Inc. via Getty Images)

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The or-else attached to this ultimatum is big. The U.S. government is threatening not just to cut its contract with Anthropic, but to perhaps use a wartime law to force the company to comply or use another legal avenue to prevent any company that does business with the government from also doing business with Anthropic. That might not be a death sentence, but it’s pretty crippling.

Other AI companies, such as white rights’ advocate Elon Musk’s Grok, have already agreed to the Pentagon’s do-as-you-please proposal. The problem is, Claude is the only AI currently cleared for such high-level work. The whole fiasco came to light after our recent raid in Venezuela, when Anthropic reportedly inquired after the fact if another Silicon Valley company involved in the operation, Palantir, had used Claude. It had.

Palantir is known, among other things, for its surveillance technologies and growing association with Immigration and Customs Enforcement. It’s also at the center of an effort by the Trump administration to share government data across departments about individual citizens, effectively breaking down privacy and security barriers that have existed for decades. The company’s founder, the right-wing political heavyweight Peter Thiel, often gives lectures about the Antichrist and is credited with helping JD Vance wiggle into his vice presidential role.

Anthropic’s co-founder, Dario Amodei, could be considered the anti-Thiel. He began Anthropic because he believed that artificial intelligence could be just as dangerous as it could be powerful if we aren’t careful, and wanted a company that would prioritize the careful part.

Again, seems like common sense, but Amodei and Anthropic are the outliers in an industry that has long argued that nearly all safety regulations hamper American efforts to be fastest and best at artificial intelligence (although even they have conceded some to this pressure).

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Not long ago, Amodei wrote an essay in which he agreed that AI was beneficial and necessary for democracies, but “we cannot ignore the potential for abuse of these technologies by democratic governments themselves.”

He warned that a few bad actors could have the ability to circumvent safeguards, maybe even laws, which are already eroding in some democracies — not that I’m naming any here.

“We should arm democracies with AI,” he said. “But we should do so carefully and within limits: they are the immune system we need to fight autocracies, but like the immune system, there is some risk of them turning on us and becoming a threat themselves.”

For example, while the 4th Amendment technically bars the government from mass surveillance, it was written before Claude was even imagined in science fiction. Amodei warns that an AI tool like Claude could “conduct massively scaled recordings of all public conversations.” This could be fair game territory for legally recording because law has not kept pace with technology.

Emil Michael, the undersecretary of war, wrote on X Thursday that he agreed mass surveillance was unlawful, and the Department of Defense “would never do it.” But also, “We won’t have any BigTech company decide Americans’ civil liberties.”

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Kind of a weird statement, since Amodei is basically on the side of protecting civil rights, which means the Department of Defense is arguing it’s bad for private people and entities to do that? And also, isn’t the Department of Homeland Security already creating some secretive database of immigration protesters? So maybe the worry isn’t that exaggerated?

Help, Claude! Make it make sense.

If that Orwellian logic isn’t alarming enough, I also asked Claude about the other red line Anthropic holds — the possibility of allowing it to run deadly operations without human oversight.

Claude pointed out something chilling. It’s not that it would go rogue, it’s that it would be too efficient and fast.

“If the instructions are ‘identify and target’ and there’s no human checkpoint, the speed and scale at which that could operate is genuinely frightening,” Claude informed me.

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Just to top that with a cherry, a recent study found that in war games, AI’s escalated to nuclear options 95% of the time.

I pointed out to Claude that these military decisions are usually made with loyalty to America as the highest priority. Could Claude be trusted to feel that loyalty, the patriotism and purpose, that our human soldiers are guided by?

“I don’t have that,” Claude said, pointing out that it wasn’t “born” in the U.S., doesn’t have a “life” here and doesn’t “have people I love there.” So an American life has no greater value than “a civilian life on the other side of a conflict.”

OK then.

“A country entrusting lethal decisions to a system that doesn’t share its loyalties is taking a profound risk, even if that system is trying to be principled,” Claude added. “The loyalty, accountability and shared identity that humans bring to those decisions is part of what makes them legitimate within a society. I can’t provide that legitimacy. I’m not sure any AI can.”

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You know who can provide that legitimacy? Our elected leaders.

It is ludicrous that Amodei and Anthropic are in this position, a complete abdication on the part of our legislative bodies to create rules and regulations that are clearly and urgently needed.

Of course corporations shouldn’t be making the rules of war. But neither should Hegseth. Thursday, Amodei doubled down on his objections, saying that while the company continues to negotiate and wants to work with the Pentagon, “we cannot in good conscience accede to their request.”

Thank goodness Anthropic has the courage and foresight to raise the issue and hold its ground — without its pushback, these capabilities would have been handed to the government with barely a ripple in our conscientiousness and virtually no oversight.

Every senator, every House member, every presidential candidate should be screaming for AI regulation right now, pledging to get it done without regard to party, and demanding the Department of Defense back off its ridiculous threat while the issue is hashed out.

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Because when the machine tells us it’s dangerous to trust it, we should believe it.

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