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Here's what to do if you haven't received your Social Security payment – California launches new complaint portal for those not receiving their payments

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Here's what to do if you haven't received your Social Security payment – California launches new complaint portal for those not receiving their payments


Picture this: you check your bank account on your expected Social Security payment date… and nothing. No deposit, no check, no explanation (only crickets). For millions of Americans, that payment is essential to keep the lights on, the fridge stocked, and the rent paid. A missing check isn’t just an inconvenience; it can spark real panic.

But there’s some good news for California residents: a brand-new complaint portal has launched to make reporting these issues a little less painful. And if you live elsewhere? Don’t worry—we’ll show you how to chase down your payment too.

Payment Delays Are Becoming More Common—Here’s Why

You’re not imagining it, Social Security service delays have gotten worse lately. Thanks to a cocktail of federal budget cuts, staffing shortages, and increased demand, it’s taking longer for the SSA to handle everything from basic questions to missing payment complaints.

What used to be a rare glitch is now happening often enough that states are stepping in to help their residents. It’s a mess, but at least there are ways to get your case moving faster—and maybe avoid a few extra gray hairs along the way.

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Californians Have a New Tool – the Complaint Portal

If you’re lucky enough to live in the Golden State, help is just a few clicks away. California’s Attorney General Rob Bonta recently rolled out a dedicated complaint portal to tackle Social Security payment problems.

It won’t magically beam your money into your bank account, but it can speed up how your case gets reviewed. Think of it like giving your complaint a fast-pass at Disneyland, but for something much less fun.

How to use the California complaint portal:

  1. Go to the California Department of Justice Consumer Protection Portal.
  2. Select “Social Security Payment Delay” from the list of complaint types.
  3. Fill out your information: name, address, Social Security details (securely), and explain what’s wrong—whether it’s a late check, no deposit, or radio silence from SSA.
  4. Upload any relevant documents (optional but helpful)—for example, bank statements showing no deposit.
  5. Submit and wait—you should get a confirmation email and some follow-up within a few weeks.

Be detailed but calm. No need for ALL CAPS RAGE. The goal is to make it easy for someone to fix the issue, not scare them into hiding under their desk.

What to Do If You’re Not in California

Living outside California doesn’t mean you’re stuck in bureaucratic limbo. The SSA still offers traditional ways to report a missing payment, though you may need to pack some extra patience.

Here’s what to do:

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  • Step 1: Log into your Social Security account. Check your payment status to see if anything looks odd.
  • Step 2: Call 1-800-772-1213 (TTY 1-800-325-0778). [Yes, the wait times can be epic. Bring snacks.]
  • Step 3: Visit your nearest Social Security office. It’s usually faster if you make an appointment in advance, but if you walk in, be prepared to wait.

Sometimes the issue is something simple: a bank account change you forgot to update, a typo in your routing number, or a postal address error if you still get checks the old-school way.

How Long Should You Wait Before Taking Action?

The SSA recommends giving it three business days past your scheduled payment date before you start filing complaints. Sometimes there are minor technical hiccups that sort themselves out.

But after that? Don’t sit back and hope for the best. Once the grace period passes, it’s time to put on your polite-but-firm voice and start making calls.

Tips to Prevent Future Delays

A little preparation can save you big headaches later. Here’s how to stay ahead:

  • Set up direct deposit if you haven’t already. It’s faster, safer, and much less prone to oopsmoments than paper checks.
  • Keep your info updated: especially if you change banks, move houses, or legally change your name.
  • Check your my Social Security account every few months. Early warnings about account problems sometimes show up there before you even get a letter.

And remember: the SSA isn’t exactly known for sending text alerts or flashy emails. Sometimes the only sign that something’s wrong is when the money doesn’t show up.



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Dramatic explosion caught on video destroys homes, injures six, officials say

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Dramatic explosion caught on video destroys homes, injures six, officials say


A natural gas line leak triggered a dramatic explosion that destroyed a Bay Area home on Thursday, injuring six people and damaging several other properties.

At least one person was inside the home before it was leveled in the blast. The individual managed to escape without injury, but six others were hurt, including three who suffered serious injuries, Alameda County Fire Department spokesperson Cheryl Hurd said.

“It was a chaotic scene,” Hurd said. “There was fire and debris and smoke everywhere, power lines down, people self-evacuated from the home. … Someone was on the sidewalk with severe burns.”

The leak started after a third-party construction crew working Thursday morning in the 800 block of East Lewelling Boulevard in Hayward struck a Pacific Gas and Electric underground natural gas line, according to a statement from the utility.

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Fire crews were first dispatched to the scene at 7:46 a.m. after PG&E reported a suspected natural gas leak, Hurd said. PG&E officials were already on scene when fire engines arrived, and reportedly told firefighters their assistance was not needed, Hurd said.

Utility workers attempted to isolate the damaged line, but gas was leaking from multiple locations. Workers shut off the flow of gas at about 9:25 a.m. About ten minutes later an explosion occurred, PG&E said in a statement.

Fire crews were called back to the same address, where at least 75 firefighters encountered heavy flames and a thick column of smoke. Surrounding homes sustained damage from the blast and falling debris. Three buildings were destroyed on two separate properties and several others were damaged, according to fire officials.

Six people were taken to Eden Medical Center, including three with severe injuries requiring immediate transport. Officials declined to comment on the nature of their injuries.

Video captured from a Ring doorbell affixed to a neighboring house showed an excavator digging near the home moments before the explosion. The blast rattled nearby homes, shattered windows and sent construction crews running.

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Initially, authorities suspected that two people were missing after the blast. That was determined not to be the case, Hurd said.

“They brought in two cadaver dogs looking to see if anyone was still trapped under the rubble, and the dogs cleared everything,” Hurd said.

Brittany Maldonado had just returned from dropping off her son at school Thursday morning when she noticed a PG&E employee checking out her gas meter. He informed her that there was an issue and they had to turn off the gas to her home.

She didn’t think twice about it.

“About 45 minutes later, everything shakes,” she told reporters at the scene. “It was a big boom…first we think someone ran into our house—a truck or something—and then we look outside and it’s like a war zone.”

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The house across the street was leveled, Maldonado said. When she watched the footage from her Ring camera she said it looked as though a bomb inside the home had gone off.

“I’m very glad that no one lost their lives,” she said.

Officials with the Sheriff’s Office, PG&E and the National Transportation Safety Board are continuing to investigate the circumstances that led to the explosion.

In 2010, a PG&E pipeline ruptured in a San Bruno neighborhood, destroying 38 homes and killing eight people. California regulators later approved a $1.6-billion fine against the utility for violating state and federal pipeline safety standards.

Staff writer Hannah Fry contributed to this report

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Neil Thwaites promoted to ‘Vice President of Global Sales & California Commercial Performance’ for Alaska Airlines and Hawaiian Airlines – Alaska Airlines, Hawaiian Airlines and Horizon Air

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Neil Thwaites promoted to ‘Vice President of Global Sales & California Commercial Performance’ for Alaska Airlines and Hawaiian Airlines – Alaska Airlines, Hawaiian Airlines and Horizon Air


Thwaites will lead the strategy and execution of all sales activities for the combined Alaska Airlines and Hawaiian Airlines team. His responsibilities include growing indirect revenue on Alaska’s expanding international and domestic network, as well as expanding Atmos for Business, a new program designed for small- and medium-sized companies.

Thwaites joined Alaska Airlines in January 2022 as regional vice president in California. Since stepping into the role, Thwaites has significantly sharpened the airline’s focus and scale in key markets and communities across the state, strengthening Alaska’s position as we continue to grow in California. He will continue to be based at the company’s California offices in Burlingame. The moves take effect Dec. 13, with Thwaites also continuing to lead his current California commercial planning and performance function in addition to Global Sales.

Prior to Alaska, Thwaites worked in multiple positions within the airline industry, including a decade holding roles in London, New York, and Los Angeles for British Airways (a fellow oneworld member); most recently as ‘VP, Sales – Western USA’, where he was responsible for market development strategy and indirect revenue for both British Airways and Iberia across the western U.S.

Thwaites is originally from the United Kingdom and graduated from the University of Brighton with a double honors degree in Business Administration & Law.

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Tiny tracker following monarch butterflies during California migration

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Tiny tracker following monarch butterflies during California migration


SAN FRANCISCO (KGO) — When this monarch butterfly hits the sky it won’t be traveling alone. In fact, an energetic team of researchers will be following along with a revolutionary technology that’s already unlocking secrets that could help the entire species survive.

“I’ve described this technology as a spaceship compared to the wheel, like using a using a spaceship compared to the invention of the wheel. It’s teaching us so, so much more,” says Ray Moranz, Ph.D., a pollinator conservation specialist with the Xerces Society.

Moranz is part of a team that’s been placing tiny tracking devices on migrating monarchs. The collaboration is known as Project Monarch Science. It leverages solar powered radio tags that are so light they don’t affect the butterfly’s ability to fly. And they’re allowing researchers to track the Monarch’s movements in precise detail. With some 400 tags in place, the group already been able to get a nearly real time picture of monarch migrations east of the Rockies, with some populations experiencing dramatic twists and turns before making to wintering grounds in Mexico.

“They’re trying to go southward to Mexico. They can’t fight the winds. Instead, some of them were letting themselves be carried 50 miles north, 100 miles north, 200 miles the wrong way, which we are all extremely alarmed by and for good reason. Some of these monarchs, their migration was delayed by two or three weeks.

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According to estimates, migrating monarch populations have dropped by roughly 80% or more across the country. And the situation with coastal species here in California is especially dire. Blake Barbaree is a senior scientist with Point Blue Conservation Science. He and his colleagues are tracking Northern California populations now clustered around Santa Cruz.

MORE: Monarch butterflies to be listed as a threatened species in US

“This year, there’s it’s one of the lowest, populations recorded in the winter. And the core zones have been in Santa Cruz County and up in Marin County. So we’ve undertaken an effort to understand how the monarchs are really using these different groves around Santa Cruz by tagging some in the state parks around town,” Barbaree explains.

He says being able to track individual monarchs could help identify microhabitats in the area that help them survive, ranging from backyard pollinator gardens to protected open space to forest groves.

“So we’re really getting a great insight to how reliant they are on these big trees, but also the surrounding area and people’s even backyards. And then along the way around the coast, how they’re transitioning among some of these groves. And we’re looking for some of the triggers for those movements. Right. Why are they doing this and what’s what’s driving them to do that? So those questions are still a little bit further out as we get to analyze some more some more of the data,” he believes.

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And that data is getting even more precise. The tags, developed by Cellular Tracking Technologies, can be monitored from dedicated listening stations. But the company is also able to crowdsource signals detected by cellphone networks on phones with Bluetooth connectivity and location access activated. And they’ve also helped develop an app that allows volunteers, citizen scientists, and the general public to track and report Monarch locations themselves using their smartphones.

CEO Michael Lanzone says the initial response has been overwhelming.

MORE: New butterflies introduced in SF’s Presidio after species went extinct in 1940s

“We were super surprised to see 3,000 people download the monarch app. It’s like, you know, but people really love monarchs. There’s something that people just relate to,” says Lanzone who like many staffers at Cellular Tracking Technologies, has a background in wildlife ecology.

A number of groups are pushing to have the monarchs designated nationally as a threatened species. If that ultimately happens, researchers believe the tracking data could help put better protections in place.

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“They’re highly vulnerable to, you know, some of the different things that that that we as humans do around using pesticides and also potentially cutting, you know, cutting down trees for various reasons. Sometimes they’re for safety and sometimes it’s, you know, for development. But so having an understanding of how we can do those things more sensibly and protect the places that they need the most,” says Point Blue’s Barbaree.

And it’s happening with the help of researchers, citizen scientists, and a technology weighing no more than a few grains of rice.

The smartphone app is called Project Monarch Science. You can download it for free and begin tracking.

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