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Robotaxi drives off from airport with passenger’s suitcase

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Robotaxi drives off from airport with passenger’s suitcase

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Taking a driverless robotaxi to the airport still feels a bit scary for many people. Riders get into the vehicle and may find themselves intently watching the steering wheel move on its own, hoping with every turn that the trip goes as smoothly as the company promises. But for one California passenger, the ride ended with a very real travel nightmare.

Di Jin reportedly took his first Waymo ride from Sunnyvale, California, to San José Mineta International Airport for a business trip.

The ride itself seemed to go smoothly. Then he got to the airport and tried to grab his suitcase from the trunk. That is when things went sideways.

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WHY LAST YEAR’S BREACH IS THIS YEAR’S IDENTITY FRAUD

A Waymo robotaxi drove off with a passenger’s suitcase after a failed trunk release at a California airport. (Andrej Sokolow/picture alliance via Getty Images)

Waymo drove off with his suitcase at the airport drop-off

Jin told reporters that he got out of the Waymo at the airport and tried to open the trunk. He said he pressed the trunk button, but nothing happened. Then, he said, the driverless car pulled away with his suitcase still inside. That left him standing at the airport without his bag, his change of clothes or his work notes.

For anyone who travels for work, that is the kind of moment that makes your stomach drop. You are watching your ride disappear, but there is no driver to flag down. There is no person at the wheel to hear you. There is only the app, the support line and a car that may already be heading somewhere else.

What Waymo reportedly told the passenger

Jin said he called Waymo customer service right away. According to reports on the incident, he was told the vehicle was already on its way to a depot and could not be turned around. Later, Waymo reportedly emailed him to say his luggage had been safely secured at a Waymo depot.

That solved one part of the problem. The suitcase was found. But getting it back became another headache. Waymo is said to have initially offered to send the luggage to him, but would not cover shipping or courier fees. The company also reportedly offered him two free rides so he could go to and from the depot himself.

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Jin pushed back. He said the situation was not his mistake. Waymo eventually agreed to cover the shipping cost, and Jin accepted that solution.

Waymo’s response to the suitcase incident

Waymo did not comment on the specific incident when contacted by CyberGuy. However, Waymo’s own help pages explain how the trunk is supposed to work. The company says riders can open the trunk by pressing the trunk release button above the license plate or by tapping “Open trunk” in the app. Waymo also says that at the rider’s destination, the trunk will automatically open when the rider exits the vehicle. Waymo also notes that the trunk may not open if a rider exits before the vehicle has officially pulled over and ended the trip.

Waymo’s lost and found page also says its support team will try to reunite riders with items left in a vehicle. Although the company says it cannot guarantee that items will be found, delivered immediately or returned undamaged. Waymo also says it isn’t responsible for items left behind after a trip ends and does not provide reimbursement for the value of lost items.

That policy is exactly why this story is getting attention. Jin’s issue was not simply that he forgot a bag. His claim is that he tried to retrieve it and could not get the trunk open before the vehicle left.

Why the Waymo suitcase story hits a nerve

Airport trips already come with enough stress. You are watching the clock. You are thinking about security lines, boarding time and whether you packed your charger. Now add a driverless car that leaves with your suitcase. The technology may be advanced, but the problem is incredibly ordinary. A passenger needed his bag, the trunk did not open as expected, and customer support became the only option.

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With a human driver, you might knock on the trunk, wave or ask them to wait. With a robotaxi, the whole experience depends on software, sensors, app controls and remote support. Most riders may never have a problem. Still, when something does go wrong at an airport, a small glitch can turn into a major travel mess.

Waymo airport rides are becoming more common

Waymo has been expanding its airport service, and San José Mineta International Airport became a key part of that push in November 2025, when SJC announced it was the first commercial, international airport in California to offer fully autonomous ride-hailing to travelers.

Waymo has also described airport service as a major step for its ride-hailing business. Waymo’s website lists several current and upcoming service areas, including the San Francisco Bay Area, Los Angeles, Phoenix, San Antonio, Austin and other cities. 

That makes customer support more important, not less. If driverless rides are going to become normal for airport travel, riders need to know what happens when the trip doesn’t go smoothly.

AI AIR TRAFFIC SYSTEM PROMISES FEWER FLIGHT DELAYS

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A traveler says a driverless Waymo left him stranded at the airport without his luggage after the trunk would not open. (Photo by Camden Hall/NurPhoto via Getty Images)

What this means to you

If you use a Waymo or any robotaxi for an airport ride, treat the trip as unfinished until every bag is in your hand. Do not assume the trunk will open automatically. Keep the app open as you arrive. Tap the trunk button before you fully walk away from the car. If the trunk does not open, contact support right away and stay near the vehicle if it is safe to do so.

Also, think carefully about what goes in the trunk. Keep your wallet, passport, medication, laptop, keys and work documents with you in the cabin. A suitcase can be replaced. Your ID, prescriptions or work files can create a much bigger problem. This doesn’t mean you should avoid Waymo. We’re not saying that. It just means you should understand the limits of a driverless system before using one for a time-sensitive trip.

How to avoid losing luggage in a robotaxi

If you are using a driverless ride for an airport trip, a few small habits can help prevent a suitcase problem from becoming a travel disaster.

1) Keep essentials inside the cabin

Put your ID, wallet, medication, laptop and chargers in a small bag that stays with you. Do not place anything critical in the trunk.

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2) Open the trunk before ending the ride

At drop-off, use the app or trunk release button before you close the door and step away. Make sure the suitcase is out before you move on.

3) Keep the app open on arrival

Do not lock your phone or put it away as you pull up to the terminal. You may need the app to open the trunk or contact support.

4) Take a quick photo of your luggage

If you put a bag in the trunk, take a quick photo before the ride starts. That can help if you need to describe what was inside the vehicle.

5) Report the problem immediately

If your belongings remain inside the car, contact support right away. Waymo says its support team can help with lost items, though it does not guarantee immediate delivery or reimbursement.

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A California man’s first Waymo ride ended in chaos when the robotaxi departed with his suitcase still inside. (Camden Hall/NurPhoto via Getty Images)

Kurt’s key takeaways

Driverless taxis are becoming part of everyday travel. For many riders, they are convenient, quiet and surprisingly normal after a few minutes. But airport rides are different. People are rushed. A suitcase can hold your work laptop, medication, clothes and the things you need as soon as you land. A short delay can cause a missed flight, a lost meeting or a very expensive replacement run. That is what makes this story stand out. Waymo’s cars may drive themselves, but the company still has to handle messy human problems quickly. When a trunk does not open, riders need more than a policy page. They need fast help, clear answers and a solution that does not make them feel blamed for a system failure. The future success of robotaxis will take more than safe driving. Companies also need to respond quickly when something goes wrong.

Would you trust a driverless taxi with your suitcase on the way to the airport, or would you keep every bag with you inside the vehicle until you reached the curb? Let us know by writing to us at CyberGuy.com.

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Technology

WWDC protesters want Apple to ban Elon Musk’s apps

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WWDC protesters want Apple to ban Elon Musk’s apps

Apple’s big developer conference is today, and protesters are using the occasion to call on the company to remove “nudify apps” from the App Store and pull “known” child sexual abuse material from iCloud.

Outside the visitors center at Apple’s Cupertino campus, protesters have put up a large sign saying “Apple is powered by child sexual abuse” and asking incoming CEO John Ternus, “What will you do?” The protesters come from UltraViolet, a women’s advocacy group, and Heat Initiative, a group that aims to “hold tech companies accountable for enabling and profiting from child sexual abuse.”

Apple and Google came under significant scrutiny earlier this year for continuing to keep apps like xAI’s Grok on their app stores even though users were able to make nonconsensual sexualized deepfakes. In pamphlets distributed at the protest, the organizations say that “at least 47 nudify apps have been found on Apple’s App Store” and that “Apple has made an estimated $117 million minimum from nudify apps,” including “an estimated $35+ million from Grok alone,” citing data from the Tech Transparency Project. UltraViolet also has a website dedicated to its protest today.

Apple previously scrapped plans to scan photos saved to iCloud for child sexual abuse imagery over privacy concerns.

Apple didn’t immediately reply to a request for comment.

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Why your VPN keeps getting blocked and the simple fix

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Why your VPN keeps getting blocked and the simple fix

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You fire up your VPN, connect to a server and pull up the streaming service or website you were trying to reach. A few seconds later, you see the dreaded message: blocked. So you try again. Still blocked. Then you switch servers. Same result.

If this sounds familiar, you are not alone. VPN blocking has become much more aggressive over the past few years. The old VPN tricks that once worked reliably no longer always get the job done.

The good news is that there is usually one specific reason your VPN keeps failing. Even better, most people never think to address it.

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STUCK BEHIND A VPN WALL? LET’S FIND A WAY AROUND IT

A VPN with modern protocols, obfuscation and DNS leak protection can help users avoid blocked connections and protect privacy. (Kurt “CyberGuy” Knutsson)

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Why your VPN keeps getting blocked by websites

Platforms block VPNs in a couple of main ways. The most common method is IP address detection. VPN providers use large pools of IP addresses. However, over time, those addresses get flagged and added to blocklists.

That creates a cat-and-mouse game. Cheaper VPNs often lose that fight because they do not have the resources to rotate and refresh their IP pools often enough.

Beyond IP detection, some websites and networks use deep packet inspection, also known as DPI. This technology can identify VPN traffic even when the IP address itself has not been flagged yet.

Corporate networks, schools and countries with heavy internet restrictions often rely on this method. It can even catch some respected VPN services off guard.

Premium VPN providers avoid many of these issues because the service is built around a more advanced protocol that addresses the problem closer to the source.

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Quick checks before you blame your VPN

Before you assume your VPN has failed, try a few simple checks. First, close and reopen the app or browser you are using. Then, make sure your VPN app is updated because older versions may not handle blocked networks as well.

THIS CHROME VPN EXTENSION SECRETLY SPIES ON YOU

Also, check whether your browser has location permissions turned on. If a website can access your device location, it may still figure out where you are, even while your VPN is connected.

The VPN fix most people miss

Here is where most people go wrong. When their VPN gets blocked, they do the obvious thing. They switch servers. Sometimes that works for a little while. However, if the real issue is DPI rather than IP blacklisting, changing servers will not solve the problem. That is because the traffic pattern itself gives you away.

The fix is obfuscation. In other words, your VPN needs to disguise its traffic so it looks like regular web browsing instead of VPN activity. Surprisingly, many VPN users have never heard of obfuscation. Even some VPN providers do not make it easy to use.

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Obfuscated servers make your VPN traffic look like ordinary HTTPS web traffic. To a network monitoring tool or a streaming platform’s detection system, your connection looks like a regular browser session. There is no obvious VPN fingerprint to flag.

Obfuscation can help VPN traffic look like ordinary web browsing, reducing the chances that websites or networks will block the connection. (Kurt “CyberGuy” Knutsson)

A premium VPN handles this automatically. Its Lightway protocol is built with obfuscation in mind and adapts depending on the network you are using. You do not have to dig through settings or manually turn anything on.

If a network is aggressively blocking VPN traffic, Lightway adjusts to help get around it without making you do the hard work.

IS YOUR VPN ENOUGH WITHOUT ANTIVIRUS PROTECTION?

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Why DNS leaks can expose your real location

There is one more thing worth checking: your Domain Name System (DNS) settings. Even when your VPN connection is active, DNS leaks can reveal your real location. A DNS leak happens when your device sends domain name requests outside the encrypted VPN tunnel. That means websites may see your actual internet provider and location, even though your IP address appears to be somewhere else.

In other words, your VPN may look connected, but part of your browsing activity may still be pointing back to your real internet provider.

Here is the simple way to check:

  • Connect to your VPN.
  • Open a browser and go to a trusted DNS leak test site.
  • Run the test.
  • Look at the results. If you see your regular internet provider, your VPN may be leaking DNS requests. If you see your VPN provider’s servers or a location tied to the VPN server, that is what you want.

You may also want to run a WebRTC leak test, especially if you use Chrome, Edge or Firefox. WebRTC is a browser feature that can sometimes reveal your real IP address. To check, stay connected to your VPN, open a WebRTC leak test page and look for your real public IP address. If your real IP appears, your browser may be leaking identifying information.

A premium VPN routes DNS queries through its own encrypted servers and includes built-in DNS leak protection. As a result, most users do not need to troubleshoot this manually. Still, running a quick leak test gives you peace of mind that your VPN is doing what it should.

Why choosing the right VPN makes a difference

Free VPNs and many budget options often share server infrastructure. That means their IP addresses can get flagged and blacklisted quickly.

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Their servers may also be overcrowded. Their protocols may be outdated. Many also lack meaningful obfuscation, which leaves your VPN traffic easier to detect.

A premium VPN maintains thousands of servers across 110+ countries and works to keep those servers accessible, even on networks that try hard to block VPN traffic. It also offers a 30-day money-back guarantee, so you can try it and see whether it solves the blocking issues you keep running into.

ROUTER VPNS VS DEVICE VPNS: WHICH PRIVACY SOLUTION IS BEST FOR YOU?

Kurt “CyberGuy” Knutsson types on a laptop while explaining how shared VPN IPs can trigger blocks by banks, email providers and streaming sites, and how a dedicated IP can prevent this. (Kurt “CyberGuy” Knutsson)

What this means to you

If your VPN keeps getting blocked, the problem may go deeper than the server you picked. The website, streaming platform or network may be detecting the way your VPN traffic looks.

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That is why obfuscation can make such a big difference. It helps your connection blend in with regular web traffic, which can reduce the chances of being flagged.

DNS leak protection also helps because your location can still slip through if your device sends requests outside the VPN tunnel.

In other words, a stronger VPN can help you stay connected, private and secure with far less frustration.

For the best VPN software, see my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android and iOS devices at CyberGuy.com.

Kurt’s key takeaways

When your VPN keeps getting blocked, switching servers may feel like the easiest fix. Sometimes it works for a short time. However, it often acts more like a temporary patch than a real solution. The better answer is to use a VPN with modern protocols, obfuscation and strong DNS leak protection. That combination helps hide the telltale signs that make websites and networks block VPN traffic in the first place. With a premium VPN, that technology works behind the scenes. You connect through the app, and the VPN handles the harder technical work for you. The result is a simpler experience: a more private, secure and open internet without constantly fighting blocked connections.

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Have blocked VPN connections made you rethink which VPN you use? Let us know by writing to us at CyberGuy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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NASA will wear high-tech Prada long johns to the Moon

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NASA will wear high-tech Prada long johns to the Moon

We’ve seen Axiom Space and Prada’s collaboration on the Axiom Extravehicular Mobility Unit (AxEMU) spacesuit. Now the company has revealed the Liquid Cooling and Ventilation Garment (LCVG) that astronauts will wear underneath it when Artemis IV returns humans to the Moon in 2028.

The LCVG is the all-important base layer that will keep the crew cool and comfortable while inside the AxEMU and on spacewalks. Cold water is circulated through tubes embedded in the suit to whisk heat away from astronauts’ bodies. And, should the primary system fail, there is a backup, unlike older cooling suits. The LCVG also houses the ventilation system that supplies fresh oxygen to the AxEMU helmet and directs exhaled CO2 to a scrubber for recirculation.

The collaboration between Axiom Space and Prada isn’t the first time NASA has gotten involved with a project that blended high-tech materials and manufacturing with high-fashion design. It also funded the BioSuit concept created by MIT professor Dava Newman with help from renowned architect Guillermo Trotti.

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