Technology
Robotaxi drives off from airport with passenger’s suitcase
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Taking a driverless robotaxi to the airport still feels a bit scary for many people. Riders get into the vehicle and may find themselves intently watching the steering wheel move on its own, hoping with every turn that the trip goes as smoothly as the company promises. But for one California passenger, the ride ended with a very real travel nightmare.
Di Jin reportedly took his first Waymo ride from Sunnyvale, California, to San José Mineta International Airport for a business trip.
The ride itself seemed to go smoothly. Then he got to the airport and tried to grab his suitcase from the trunk. That is when things went sideways.
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WHY LAST YEAR’S BREACH IS THIS YEAR’S IDENTITY FRAUD
A Waymo robotaxi drove off with a passenger’s suitcase after a failed trunk release at a California airport. (Andrej Sokolow/picture alliance via Getty Images)
Waymo drove off with his suitcase at the airport drop-off
Jin told reporters that he got out of the Waymo at the airport and tried to open the trunk. He said he pressed the trunk button, but nothing happened. Then, he said, the driverless car pulled away with his suitcase still inside. That left him standing at the airport without his bag, his change of clothes or his work notes.
For anyone who travels for work, that is the kind of moment that makes your stomach drop. You are watching your ride disappear, but there is no driver to flag down. There is no person at the wheel to hear you. There is only the app, the support line and a car that may already be heading somewhere else.
What Waymo reportedly told the passenger
Jin said he called Waymo customer service right away. According to reports on the incident, he was told the vehicle was already on its way to a depot and could not be turned around. Later, Waymo reportedly emailed him to say his luggage had been safely secured at a Waymo depot.
That solved one part of the problem. The suitcase was found. But getting it back became another headache. Waymo is said to have initially offered to send the luggage to him, but would not cover shipping or courier fees. The company also reportedly offered him two free rides so he could go to and from the depot himself.
Jin pushed back. He said the situation was not his mistake. Waymo eventually agreed to cover the shipping cost, and Jin accepted that solution.
Waymo’s response to the suitcase incident
Waymo did not comment on the specific incident when contacted by CyberGuy. However, Waymo’s own help pages explain how the trunk is supposed to work. The company says riders can open the trunk by pressing the trunk release button above the license plate or by tapping “Open trunk” in the app. Waymo also says that at the rider’s destination, the trunk will automatically open when the rider exits the vehicle. Waymo also notes that the trunk may not open if a rider exits before the vehicle has officially pulled over and ended the trip.
Waymo’s lost and found page also says its support team will try to reunite riders with items left in a vehicle. Although the company says it cannot guarantee that items will be found, delivered immediately or returned undamaged. Waymo also says it isn’t responsible for items left behind after a trip ends and does not provide reimbursement for the value of lost items.
That policy is exactly why this story is getting attention. Jin’s issue was not simply that he forgot a bag. His claim is that he tried to retrieve it and could not get the trunk open before the vehicle left.
Why the Waymo suitcase story hits a nerve
Airport trips already come with enough stress. You are watching the clock. You are thinking about security lines, boarding time and whether you packed your charger. Now add a driverless car that leaves with your suitcase. The technology may be advanced, but the problem is incredibly ordinary. A passenger needed his bag, the trunk did not open as expected, and customer support became the only option.
With a human driver, you might knock on the trunk, wave or ask them to wait. With a robotaxi, the whole experience depends on software, sensors, app controls and remote support. Most riders may never have a problem. Still, when something does go wrong at an airport, a small glitch can turn into a major travel mess.
Waymo airport rides are becoming more common
Waymo has been expanding its airport service, and San José Mineta International Airport became a key part of that push in November 2025, when SJC announced it was the first commercial, international airport in California to offer fully autonomous ride-hailing to travelers.
Waymo has also described airport service as a major step for its ride-hailing business. Waymo’s website lists several current and upcoming service areas, including the San Francisco Bay Area, Los Angeles, Phoenix, San Antonio, Austin and other cities.
That makes customer support more important, not less. If driverless rides are going to become normal for airport travel, riders need to know what happens when the trip doesn’t go smoothly.
AI AIR TRAFFIC SYSTEM PROMISES FEWER FLIGHT DELAYS
A traveler says a driverless Waymo left him stranded at the airport without his luggage after the trunk would not open. (Photo by Camden Hall/NurPhoto via Getty Images)
What this means to you
If you use a Waymo or any robotaxi for an airport ride, treat the trip as unfinished until every bag is in your hand. Do not assume the trunk will open automatically. Keep the app open as you arrive. Tap the trunk button before you fully walk away from the car. If the trunk does not open, contact support right away and stay near the vehicle if it is safe to do so.
Also, think carefully about what goes in the trunk. Keep your wallet, passport, medication, laptop, keys and work documents with you in the cabin. A suitcase can be replaced. Your ID, prescriptions or work files can create a much bigger problem. This doesn’t mean you should avoid Waymo. We’re not saying that. It just means you should understand the limits of a driverless system before using one for a time-sensitive trip.
How to avoid losing luggage in a robotaxi
If you are using a driverless ride for an airport trip, a few small habits can help prevent a suitcase problem from becoming a travel disaster.
1) Keep essentials inside the cabin
Put your ID, wallet, medication, laptop and chargers in a small bag that stays with you. Do not place anything critical in the trunk.
2) Open the trunk before ending the ride
At drop-off, use the app or trunk release button before you close the door and step away. Make sure the suitcase is out before you move on.
3) Keep the app open on arrival
Do not lock your phone or put it away as you pull up to the terminal. You may need the app to open the trunk or contact support.
4) Take a quick photo of your luggage
If you put a bag in the trunk, take a quick photo before the ride starts. That can help if you need to describe what was inside the vehicle.
5) Report the problem immediately
If your belongings remain inside the car, contact support right away. Waymo says its support team can help with lost items, though it does not guarantee immediate delivery or reimbursement.
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AIRPORT ROBOTS HANDLE BAGGAGE IN TOKYO TRIAL
A California man’s first Waymo ride ended in chaos when the robotaxi departed with his suitcase still inside. (Camden Hall/NurPhoto via Getty Images)
Kurt’s key takeaways
Driverless taxis are becoming part of everyday travel. For many riders, they are convenient, quiet and surprisingly normal after a few minutes. But airport rides are different. People are rushed. A suitcase can hold your work laptop, medication, clothes and the things you need as soon as you land. A short delay can cause a missed flight, a lost meeting or a very expensive replacement run. That is what makes this story stand out. Waymo’s cars may drive themselves, but the company still has to handle messy human problems quickly. When a trunk does not open, riders need more than a policy page. They need fast help, clear answers and a solution that does not make them feel blamed for a system failure. The future success of robotaxis will take more than safe driving. Companies also need to respond quickly when something goes wrong.
Would you trust a driverless taxi with your suitcase on the way to the airport, or would you keep every bag with you inside the vehicle until you reached the curb? Let us know by writing to us at CyberGuy.com.
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
OpenAI just released its answer to Claude Mythos
OpenAI is launching Daybreak, an AI initiative focused on detecting and patching vulnerabilities before attackers find them. Daybreak uses the Codex Security AI agent that launched in March to create a threat model based on an organization’s code and focus on possible attack paths, validate likely vulnerabilities, and then automate the detection of the higher risk ones.
Its launch comes just over a month after rival Anthropic announced Claude Mythos, a security-focused AI model it claimed was too dangerous to publicly release and only shared privately as a part of its own initiative, dubbed Project Glasswing. Still, that didn’t stop at least a few unauthorized parties from getting access.
However, OpenAI has so far lacked a similar security product. Like Glasswing, Daybreak isn’t built on just one AI model — OpenAI says “Daybreak brings together the most capable OpenAI models, Codex, and our security partners.”
Daybreak also involves specialized cyber models, including GPT-5.5 with Trusted Access for Cyber and GPT-5.5-Cyber, which began rolling out last week. OpenAI also says it’s working with its “industry and government partners” while it prepares to “deploy increasingly more cyber-capable models.”
Technology
Texas sues Netflix for advertising ‘bait and switch’ and spying
Texas Attorney General Ken Paxton has filed a lawsuit against Netflix, accusing the company of turning its back on its promise to remain ad-free and safe for kids. The lawsuit, filed on Monday, claims Netflix has “opened Texans’ data for inspection by the same Big Ad Tech community it once criticized for exploiting users in this same way.”
In the lawsuit, Paxton claims Netflix drove up subscriptions by promoting its platform as an “escape from Big Tech surveillance.” But at the same time, Paxton alleges the streamer “built a behavior-surveillance program” in the background with addictive features, like autoplay, which automatically plays the next episode after one is finished.
“Netflix’s endgame is simple and lucrative: get children and families glued to the screen, harvest their data while they are stuck there, and then monetize the data for a handsome profit,” Paxton’s lawsuit claims, citing the streaming service’s annual revenue, which jumped from $15 billion in 2018 to an estimated $50 billion in 2026.
“Netflix has built a surveillance program designed to illegally collect and profit from Texans’ personal data without their consent, and my office will do everything in our power to stop it,” Paxton says in the press release. “Netflix is not the ad-free and kid-friendly platform it claims to be. Instead, it has misled consumers while exploiting their private data to make billions.”
Paxton accuses Netflix of violating the Texas Deceptive Trade Practices Act, and asks the court to block the streamer’s “unlawful collection and disclosure” of user data, as well as to disable autoplay by default on kids’ profiles. Netflix didn’t immediately respond to a request for comment.
Technology
School app Canvas breach hits during finals
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Finals week is stressful enough without your school’s main classroom app suddenly going dark.
That is what many students faced when Canvas, the school platform used by colleges, universities and K-12 schools, went down for several hours. The outage came after Instructure, the company behind Canvas, detected unauthorized activity tied to a cybersecurity incident on the platform.
For students and teachers, this was more than a tech glitch. Canvas is where many schools post assignments, messages, grades, class updates and exam instructions. So when access disappeared, it created confusion at the worst possible time.
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WHY LAST YEAR’S BREACH IS THIS YEAR’S IDENTITY FRAUD
Canvas outage during finals week leaves students locked out after cybersecurity incident triggers shutdown of key classroom platform. (Matthew Horwood/Getty Images)
What happened in the Canvas data breach?
Instructure says it detected unauthorized activity in Canvas on April 29, 2026. The company said it immediately revoked the unauthorized party’s access, started an investigation and brought in outside forensic experts.
Then, on May 7, Instructure said it identified additional unauthorized activity tied to the same incident. The company said the unauthorized actor made changes to pages that appeared when some students and teachers were logged in through Canvas.
Out of caution, Instructure temporarily took Canvas offline into maintenance mode to contain the activity, investigate and apply additional safeguards.
How Free-For-Teacher accounts fit into the Canvas breach
Instructure said it later confirmed that the unauthorized actor exploited an issue related to its Free-For-Teacher accounts. The company said this was the same issue that led to the unauthorized access the prior week.
In a statement to CyberGuy, Instructure said, “Instructure discovered the unauthorized actor involved in our ongoing security incident made changes to the pages that appeared when some students and teachers were logged in. Out of an abundance of caution, we immediately took Canvas offline to contain access and further investigate. We have confirmed that the unauthorized actor exploited an issue related to our Free-For-Teacher accounts. As a result, we have made the difficult decision to temporarily shut down our Free-For-Teacher accounts. This gives us the confidence to restore access to Canvas, which is now fully back online and available for use. We regret the inconvenience and concern this may have caused.”
That detail is important because it explains how the company says the attacker gained access. It also shows why Instructure took a more aggressive step after the May 7 activity.
Canvas outage disrupted students during finals
The timing made the outage especially frustrating. Students across the country are preparing for finals or already taking them.
Several schools reported problems with Canvas access. Student newspapers at Harvard, the University of Pennsylvania, Duke, UCLA and the University of Nebraska were reportedly blocked from using Canvas and saw a message from the hacking group ShinyHunters.
Think about how that feels if you are a student. You may need to submit a paper, check exam details or message a professor. Then the system you rely on suddenly stops working.
That is the real-life problem with school tech. When one major platform goes down, the disruption spreads fast.
Hackers claimed responsibility for the Canvas breach
A hacking group called ShinyHunters claimed responsibility for the attack. The group reportedly threatened to leak school data unless it heard from affected schools by May 12, 2026.
The group also claimed it had data tied to nearly 9,000 schools and about 275 million people. Those numbers come from the hackers’ claims. Instructure has not publicly verified that full scale.
That is worth keeping in mind. Cybercriminals often use big numbers to create panic and pressure victims. However, the confirmed incident is serious enough for schools and families to pay attention.
What student and teacher data may be at risk?
Based on Instructure’s investigation so far, the data taken in the April 29 incident includes certain personal information of users at affected organizations. That includes names, email addresses, student ID numbers and messages among Canvas users. Instructure said it has found no evidence that passwords, dates of birth, government identifiers or financial information were involved.
The company also said that, based on its investigation to date, it has not found evidence that data was taken during the May 7 activity. Still, Instructure said the investigation is ongoing.
Even so, this kind of information can still create problems. A scammer could use a student’s school email and Canvas details to send a fake message that looks official.
For example, a student may get an email that says a final exam file failed to upload. Another message may claim the student needs to verify a Canvas account. A fake IT alert could ask for a login code. That is how a data breach can turn into a phishing attack.
Is Canvas back online after the breach?
Yes. Instructure says Canvas is fully back online and available for use. However, Free-For-Teacher accounts remain temporarily shut down while the company works through the issue.
The company also says its outside forensic partner reviewed the known indicators and found no evidence that the threat actor currently has access to the platform.
Instructure says it has revoked privileged credentials and access tokens tied to affected systems. It also says it deployed additional platform protections, rotated certain internal keys, restricted token creation pathways and added monitoring across its platforms.
Why the Canvas breach matters for families
Many parents may not know how much school life now runs through platforms like Canvas. Students use Canvas to track deadlines, get teacher updates, submit work and read class messages. Teachers use it to manage assignments and communicate with students.
That makes Canvas a tempting target. If criminals can disrupt access or steal user information, they can create chaos quickly. The bigger lesson here is that school accounts deserve the same protection as bank accounts or email accounts. They hold personal details, private messages and information tied to a student’s daily life.
HACKERS THREATEN TO LEAK DATA FROM 275M USERS AFTER BREACHING MAJOR COLLEGE PLATFORM USED NATIONWIDE
Instructure takes Canvas offline after detecting unauthorized activity tied to breach affecting schools nationwide. (Photo by Carmen Jaspersen/picture alliance via Getty Images)
Ways to stay safe after the Canvas data breach
Even if passwords and financial details were not part of the breach, students and teachers should still stay alert. Scammers can use names, school emails, student ID numbers and message details to make fake alerts look convincing.
1) Watch for fake Canvas emails
Be careful with any message that claims to come from Canvas, Instructure or your school’s IT department. Scammers may use urgent language. They may say your account will be locked, your exam file is missing, or your final grade is at risk. That pressure is the trick. Go directly to your school’s official website or Canvas login page instead of clicking links in surprise emails.
2 Change your password if your school recommends it
Instructure said it found no evidence that passwords were involved. Even so, follow your school’s instructions. If your school tells you to reset your password, do it right away. Choose a strong password you do not use anywhere else. A password manager can help you create and store unique logins for each account. Check out the best expert-reviewed password managers of 2026 at CyberGuy.com.
3) Turn on multifactor authentication
If your school offers multifactor authentication, turn it on. MFA adds another step when someone tries to log in. That extra step can stop a scammer who has your password. An authenticator app or passkey is stronger than a text code. Still, any MFA is better than leaving your account wide open.
4) Never share login codes
No real school IT worker should ask for your password or login code. If someone asks for that information, treat it as a red flag. End the conversation and contact your school through an official help desk number or website.
5) Review your Canvas messages
Since Canvas messages may have been involved, think about what you shared there. Did you send personal details? Did you mention another account? Did you share private information with a teacher or classmate? You do not need to panic. But you should stay alert for messages that reference details from your Canvas account.
6) Use strong antivirus software
A breach like this can lead to phishing emails with malicious links or attachments. Strong antivirus software can help block malware, warn you about dangerous websites and protect your devices if you accidentally click the wrong link. Keep it updated on your phone, tablet and computer. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at CyberGuy.com.
7) Consider a data removal service
Student and teacher information can end up on people-search sites and data broker databases. A data removal service can help reduce how much personal information is floating around online. That can make it harder for scammers to connect your school email, home address, phone number and other personal details. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.
8) Use identity theft protection if your data was exposed
If your school confirms that your personal information was involved, identity theft protection can help you spot suspicious activity faster. These services can monitor your personal information, alert you to possible misuse and help you respond if someone tries to use your identity. See my tips and best picks on Best Identity Theft Protection at CyberGuy.com.
9) Parents should talk to students about phishing
Younger students may not recognize a fake school message. Parents should keep the warning simple. Tell students not to click unexpected links, share codes or respond to scary messages without checking first. A quick conversation now can prevent a bigger mess later.
What schools and Canvas users should do next?
Instructure says it notified impacted organizations on May 5, 2026. If a school or institution was affected, Instructure says it will contact that organization’s primary contacts directly.
For students, parents and employees, Instructure says the school or institution should be the first point of contact. It also recommends being cautious of unexpected emails or messages about the incident, avoiding suspicious links and reporting anything unusual to the school’s IT or security team.
Schools should also warn students and staff about follow-up scams. A breach does not end when the platform comes back online. For students and teachers, the risk can continue through fake emails, fake login pages and scam messages.
ADT DATA BREACH EXPOSES CUSTOMER INFORMATION
Students scramble as Canvas outage disrupts exams, assignments and communication during critical finals period. (Katherine Frey/The Washington Post via Getty Images)
Kurt’s key takeaways
The Canvas breach shows how much school now depends on a few digital platforms. When one of them goes down, students feel it right away. The good news is that Instructure says it has found no evidence that passwords, financial data, birthdays or government IDs were involved. The tougher reality is that names, school emails, student IDs and private messages still have value to scammers. So the best move is to stay calm and stay skeptical. Use official school links. Turn on stronger login protection where possible and treat urgent messages with caution.
Should schools and tech companies do more to protect student and teacher data before a breach puts their privacy at risk? Let us know by writing to us at CyberGuy.com.
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Copyright 2026 CyberGuy.com. All rights reserved.
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