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Accessibility In 2025: Forces, Finance, And The Future

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Accessibility In 2025: Forces, Finance, And The Future

After decades of halting advances, the field of Accessibility for people with disabilities has reached not a fork in one road—it’s smack in the middle of a bustling (and often contentious) convergence of many forces from many directions.

There are imperatives from legal and moral to societal and financial. Disabilities physical, sensory and cognitive. Politics and profit. Them, me. All crashing into each other in ways never seen before.

There is little consensus on where accessibility will emerge from all this. But if experts agree on anything, it’s that the business community will play a significant role. Progress will rely on good, old-fashioned entrepreneurship and investment in AI-driven communication devices, exoskeletons, consumer products and much more.

“Accessibility has been an ignored space from investment capital,” says Paul Kent, the managing partner of the Disabled Life Alliance, which connects and facilitates deals between private investors and innovators in the accessibility space. “It’s been thought of as a small market, which is ridiculous. There’s a massive return associated with this. A lot of people believe social impact requires less than market-rate returns. But that’s not true. This is not charity. It’s an investible market.”

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Forbes’ inaugural Accessibility 100 list gives a unique look at the industry as it stands today, and where it’s headed. The list features the top innovators and impact-makers—from large companies to lone inventors—in sectors like mobility, communication, sports, entertainment and many more. Some make devices like “smart canes” that can tell blind users where things are, from poles to the Starbucks entrance; while others build playgrounds for disabled children, or provide access from everything to the beach, the ballot box and a career in modeling. Profiles of all 100 appear on pages devoted to those categories; for example, education is here.

Featuring companies and people from 15 countries, the list was compiled through more than 400 conversations with industry insiders over nine months, and with the guidance of an expert advisory board. Disabilities considered include physical, sensory and neurodivergent; types of accessibility include digital (technology, websites and so on), physical (access to public transportation and buildings) and experiences (sports, careers and the like). Emphasis was placed on breadth of impact felt now and expected in the near future. This page details the list’s methodology and advisory board.

Current debates over DEI (often called DEIA, the A for accessibility) often overlook one dynamic: the disabled community is the one minority which anyone of any race, gender, age or financial means can suddenly find themselves thrust into. The head of accessibility at a major communications company, who asked not to be identified given the current political climate, calls accessibility a “casualty of war” over DEI policies—such as when the Trump administration stopped providing sign-language interpretation during broadcasts of press briefings, cutting them off to deaf and hard-of-hearing citizens. (The National Association of the Deaf immediately sued.) Likewise, stricter protections for disabled airline travelers instituted by the previous administraion—such as reimbursement for wheelchair damage and better training for flight personnel to increase safety—have been opposed by the airline industry, which is now seeking to delay, dilute, or remove them altogether.

As such conflicts play out, companies and entrepreneurs currently changing the world of accessibility are, in ways surprisingly new, inviting people with all disabilities into design conversations and testing labs, heeding the community’s mantra, “Nothing about us without us.” Recently, as sign-language robotic hands were hailed by outsiders as possibly replacing expensive interpreters—a certainly worthwhile goal—the enthusiasm has obscured the reality that they didn’t really serve the deaf and hard-of-hearing community yet.

“American Sign Language is 70 percent what we call nonverbal markers—it’s your face, how your body moves, not just hand shapes,” says Kelby Brick, the chief operating officer of the National Federation of the Deaf. Usable innovation in the area, he suspects, would require AI-driven avatars that can convey that nuance.

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Not all advancements in accessibility are contentious. Many become universal. Closed captioning—originally designed for the deaf—has grown so ubiquitous that it has became one of many examples of what is now called “the curb-cut effect,” so named after sloped curbs designed for people with disabilities wound up benefitting everyone, like those pushing strollers or pulling suitcases. Other instances include electric toothbrushes, speech-to-text and even bendable straws.

Indeed, the preferred approach for many companies has become “universal design,” where products and services are built from the start to serve everyone, rather than winding up immediately unusable by the disabled or clumsily retrofitted after the fact. Several firms, including Accessibility 100 listmakers Deque and Fable, now produce software that checks computer code as it’s written to ensure that accessibility features work out of the box. OXO, also on the list, is a household name (literally) that designs all of its kitchen products to be easy for everyone, from smooth-turning can openers to tongs that close with one hand.

One distinct feature of accessibility innovation is that companies—even direct competitors—enthusiastically share ideas and advances, even code, to hasten innovation for all. For example, Procter & Gamble invented raised icons that blind and low-vision people can feel to distinguish products like liquid soap, shampoo and laundry detergent from each other; the company is sharing them with others to make them standard. “We’re not just trying to do it alone,” says Sam Latif, P&G’s Company Accessibility Leader. “Doing it on a few products is not as impactful as the industry doing it together.”

Apple operating systems have built accessibility features into its software since the 1980s, but when Steve Jobs insisted that the first iPhone have no buttons—making it almost unusable for blind people—it sparked faster and faster feature innovations, like haptic feedback, screen magnification, suppression of flashing content and hundreds more. There are so many, in fact, that Apple recently introduced App Store “Accessibility Nutrition Labels” to let users know how each app serves their specific disability.

“It makes good business sense to make technology that works for everyone—we mean everyone,” says Sarah Herrlinger, Apple’s top accessibility official. “Accessibility is some of the most creative work we do.”

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Finance

When should kids start learning about money? Advice from local financial advisor

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When should kids start learning about money? Advice from local financial advisor

When should kids start learning about money, and preparing for adult expenses like rent, car payments, and insurance?

It’s a question asked recently by an ARC Seattle viewer.

We took the question to Adam Powell, Financial Advisor at Private Advisory Group in Redmond. Powell talked with ARC Seattle co-anchor Steve McCarron to share insights on the right age to form money habits, common financial mistakes parents unknowingly pass down to their children, and practical tips to set kids up for long-term financial success.

Find more ARC Seattle stories on our YouTube page.

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Soft-saving era? Gen-Z embraces new financial trend that puts experiences over long-term planning

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Soft-saving era? Gen-Z embraces new financial trend that puts experiences over long-term planning

LOS ANGELES (KABC) — Many Gen-Zers are adopting a financial approach that prioritizes quality of life in the present, a trend that’s being called “soft saving.”

Bob Wheeler, a CPA, described the mindset as a shift in how young adults balance their current lifestyle with longterm planning.

“It’s really a financial approach of ‘I want to make sure I have a good quality of life, and I’m thinking about the future,’ but not as much as the present,” Wheeler said.

For many Gen Z consumers, that can mean spending more on experiences – like vacations or concerts – rather than saving for major purchases like a car or home.

Wheeler said the approach can offer emotional benefits.

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“I think there are definitely benefits, I mean, less anxiety, feeling like life is what you want it to be, fulfillment, versus saving for later on,” he said.

Still, financial experts caution against ignoring longterm stability. Wheeler encouraged young workers to take advantage of employer-sponsored retirement plans.

“They’re not going to do the max. They’re going to do enough to make sure they’re getting the match from your employer, so maybe they’re doing 3% or 5%. Maybe they’re not maxing out their IRAs. Maybe they’re doing $2,500,” he said.

He also stressed the importance of building an emergency fund, typically enough to cover six months of expenses.

“I want people to enjoy their life now because tomorrow is not promised,” Wheeler said. “I also just really reiterate to them ‘and you need to have some money set aside because we don’t know.’”

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But saving for a home may not be practical for everyone. In some places, renting can be cheaper, and tenants avoid maintenance costs.

Copyright © 2026 KABC Television, LLC. All rights reserved.

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Local M&A advisory firm Matrix acquired by banking giant Citizens Financial – Richmond BizSense

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Local M&A advisory firm Matrix acquired by banking giant Citizens Financial – Richmond BizSense

Matri x Capital Markets Group is now a division of Citizens Financial Group. (Image Courtesy Citizens Financial Group)

Matrix Capital Markets Group is used to helping businesses line up mergers and acquisitions.

For its latest transaction, the Richmond-based M&A advisory and investment banking firm was itself the subject of the deal.

Matrix was acquired last week by Rhode Island-based banking giant Citizens Financial Group.

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Matrix, along with its nearly three dozen employees, including 20 in Richmond, are now operating as a division of Citizens, within the $226 billion bank’s investment banking arm, Citizens JMP Securities.

Financial terms of the deal were not disclosed. It involved an asset purchase that bought out Matrix’s 15 shareholders.

The deal ends Matrix’s 38-year run as an independent firm, a notable streak in an industry where consolidation of smaller firms into larger ones is common.

Matrix was founded in Richmond in 1988 by Scott Frayser and Jeff Moore and has since hit its stride by building a niche in handling deals for companies in the downstream energy and convenience retail sector.

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The firm has been run in recent years by president Spencer Cavalier and Cedric Fortemps, co-head of the firm’s largest investment banking team.

Fortemps said Matrix began to search for a larger acquirer last year.

Cedric Fortemps

Cedric Fortemps

“The board decided to see if we could find a partner and a transaction that could build on what we’ve built thus far,” Fortemps said.

Matrix enlisted investment banking firm Houlihan Lokey to help in the search and negotiate on its behalf, along with the law firm Calfee as its legal advisor.

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Fortemps said Citizen rose to the top of the pack of suitors in part due to JMP Securities’ track record of acquiring smaller firms like Matrix.

“They have acquired four other firms very similar to ours. Seeing the successes they had with those groups… the playbook is really to let the firms continue to operate the way they had,” Fortemps said.

Matrix’s Richmond office in the Gateway Plaza building downtown will continue to operate, as will its second office in Baltimore.

The Matrix brand will continue to be used for the time being but will eventually be phased out.

Fortemps said the firm’s success and particularly its growth in recent years has been fueled by its expertise in working deals for downstream energy clients – such as wholesale fuels distributors, propane and heating oil distributors – and convenience store and gas station chains.

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Matrix’s rise in that sector began in 1997, when it hired Tom Kelso, who lived in Baltimore and owned a heating oil fuels distribution business. Kelso, who would eventually serve as the firm’s president prior to Cavalier, had a vision to launch an M&A firm for that industry.

“It took seven to eight years to grow it but eventually we were able to get a reputation of really high quality work and those successes on smaller transactions resulted in us being considered for larger deals,” Fortemps said.

Today, 21of the firm’s 26 investment bankers work on the team that handles deals for those industries. It controls about 40% market share for the M&A market for those sectors, Fortemps said.

The firm closes nearly two dozen transactions a year over the last five years and has closed 500 deals since its inception.

The typical value of its deals is more than $20 million, though the transactions it has closed over the last three years in the energy and convenience retail sectors have grown to $140 million per deal, Matrix said.

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Its largest deal to date was closed last year, involving the $1.6 billion acquisition of convenience store chain Giant Eagle.

Matrix also works deals in other industries such as lubricants distribution, automotive after-market suppliers and car washes, as well as outdoor recreation and the marine industry.

After decades of representing buyers and sellers in M&A, Fortemps said the Citizens deal was a new experience for the Matrix team: being the target of the transaction, rather than the ones facilitating it.

“It certainly made me appreciate everything our clients have to go through on the other side of the table,” he said.

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