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30 films and countless Christmas trees: Alison Sweeney reflects on being one of Hallmark's MVPs

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30 films and countless Christmas trees: Alison Sweeney reflects on being one of Hallmark's MVPs

Seeing Alison Sweeney on a screen without a grove of festively-decorated Christmas trees or the glow of twinkly lights is disorienting — like finding out the truth about Santa. As one of the Hallmark Channel‘s most in-demand holiday heroines, she’s become a familiar presence to viewers. But now, in the glow of blue light, speaking over Zoom from her production trailer in Vancouver, where she’s filming her next movie, she’s framed by dark cabinets void of merriment.

“I know,” she says, acknowledging the lack of cozy cheer. “I’m used to walking around and just seeing trees and wreaths and Christmas lights everywhere.”

Before becoming MVP of the network’s Christmas movie industrial complex, Sweeney was best known for her time on “Days of Our Lives” as Samantha “Sami” Brady, the manipulative troublemaker daughter to Deidre Hall’s Marlena Evans. In the Hallmark chapter of her career, Sweeney’s been able to lean into lightness and portray different personas that viewers like to like.

“I loved playing Sami,” she says. “It’s a huge part of me and my character and who I am. However, playing part of that ongoing story for all of those years, it kind of never ends; you’re out of the frying pan, into the fire, back and forth, the whole time. Playing a story where you read the whole script and you know how it ends, it’s really satisfying.”

Her latest, “This Time Each Year,” premiering Thursday, marks her 30th film for Hallmark, many of which have been holiday-themed. Sweeney plays Lauren, who is nearly a year into her separation from her husband, Kevin (Niall Matter). He is determined to win his family back, but in the meantime, they are focused on co-parenting their young son, Charlie, as Christmas nears. The film, which Sweeney also executive produced, is one of 47 holiday movies Hallmark will release this season.

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Sweeney spoke to The Times about how her new film brings some edge to the holiday space, discovering how seriously Hallmark thinks about Christmas, and what she’ll remember about her late “Days of Our Lives” co-star Drake Hogestyn. This conversation has been edited and condensed for clarity.

Alison Sweeney in “This Time Each Year,” her 30th film for Hallmark Channel.

(Robert Akester / Hallmark / Lighthouse Production)

I know you’ve done non-holiday movies for Hallmark, but what drew you to the holiday universe?

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I had not realized how valuable these Christmas movies are to people in their own holiday traditions. People love these Christmas movies and set their calendar to like, “OK, now we can celebrate Christmas because Hallmark is playing Christmas movies.” I didn’t know what I was getting into when I did the first one. It was sort of stressful because they have really high expectations for Christmas. You’re sort of like, “Oh, let’s make a Christmas movie; that sounds fun.” Then you find out they’re not kidding around. This is serious business. Every shot has to have some hint of Christmas in it.

What do you remember about your first time on the set of your first holiday movie?

We were doing a shot where I am walking down a hallway, and it’s a hotel at the holidays [in “Christmas at Holly Lodge”], but there weren’t enough Christmas trees. I guess a Hallmark executive had contacted [producers] to say there’s not enough Christmas decorations in that hallway. I guess they didn’t have enough Christmas trees, so they were all lined up on one side of the wall for that shot, and then they all moved to the other side of the wall for the other shot. I had thought it was Christmas-y enough when I first walked in. But oh no, that’s not Christmas. It needs to be more Christmas. And they busted out more Christmas.

You hail from the world of soap operas, so you’re familiar with the way the genre is sometimes devalued by Hollywood or some viewers. And the holiday movie circuit confronts similar opinions. But we’re seeing more of them made than ever before because there is an audience for them. Are they still undervalued or are the tides shifting?

There was a time when it was classified a certain way, but obviously the fans did not feel that way. Now, here we are. The fans have spoken that it’s important to them and Hollywood had to follow and listen. It does ebb and flow, right? Some of my favorite movies are Christmas movies. “Miracle on 34th Street,” “A Christmas Carol” — those are movies that were just the epic, some of the most important movies of all time. Then I think they fell into a pattern or a formula or a habit and got shuffled to the side. The success we’ve had in this genre, not just that they’re about Christmas, but people really love that tradition of “oh, I decorate the tree, we have eggnog, we watch Christmas movies together.” Those are synonymous.

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A blond woman stands next to a dark-haired man who is holding up a phone

Alison Sweeney with Brennan Elliott in “Open By Christmas” in 2021.

(David Astorga / Hallmark)

How about for you as a performer, experiencing the stigma?

My mother is a violinist and when I was little, she performed with the Hollywood orchestra. She played in all the soundtracks for big movies. Some musicians looked down their nose at the musicians who played for Hollywood. But no one works harder than those musicians. I remember that my mom would always say to me, “What you do is beautiful. Being artistic is what you make of it. Just because it’s not Mozart or Shakespeare, it can still be so meaningful. What people take of it, you’re a part of that story.” Ever since I was little, I really admired that mentality of art for the masses and making music or performing in a way that people want to see. It doesn’t have to be so elevated that people don’t get it.

With the market for holiday movies increasing dramatically in recent years, how competitive is the space for you as an actor? Do you feel like there’s enough to go around?

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No matter how many movies you do, or how much you’re working, you do have that moment of “Oh, she got a really good one. That role is so great.” There was one my friend Nikki [DeLoach] did where she rode horses in the movie. I love horses in real life. I did say to Hallmark, “When do I get to do a horse movie?” Nikki made that happen for herself. So I was like, “OK, I’ll get to work on that and develop my own story. I’ve got to work on that.”

The fun of these movies is that you know what you’re getting. How has that informed how you want to stretch those expectations as an actor and producer? “This Time Each Year” feels like a good example of bringing a different kind of depth to the holiday story; the central couple is going through challenges — they’re separated, and alcoholism is touched on.

What I admire and appreciate about what Hallmark is angling for, and what I would want as a fan, is to know it’s going to be OK. In terms of “formula,” the brand is that safe feeling that they’re not going to totally go off the rails. I know I can sit down and watch this whole thing and I’m going to be happy and satisfied at the end. For me, developing these stories, I love those moments. I love playing a character that’s falling in love. I love playing a character with the angst. Growing up on “Days of Our Lives,” I always loved scenes that I could really imagine the audience watching in my head. I always was aware of the fans and how they’re going to love this scene so much because I know how it feels to be that fan who put a tape in my VCR and recorded an episode and watched a scene again and again. I want to provide that for people.

Do you think we’ll ever get to a point where the happy ending for these films doesn’t need to be about romance?

What Hallmark has expressed interest in is widening the net, so to speak, of “what are other stories we can incorporate.” For example — and please, Julia Roberts, I love you dearly — but “My Best Friend’s Wedding” disappointed me. That was not satisfying. “La La Land” — I was mad. I watched that movie and I stopped it 10 minutes early because I want to pretend that’s how it ended. There are definitely ways to incorporate those stories and including other messages, and broadening the storylines, but at the heart of it, you do always have to have [romance]. I also try to tell stories where it’s a family or a mom and her daughter and their connection or best friends. With this movie, for example, I wanted them to know that this is a different story. The couple is already married. They’ve been married 10 years and, so, you’re going to see a little bit of a different story — they’re not falling in love for the first time; they’re falling in love again.

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A blond woman, wearing a red vest and red long sleeve shirt, smiles

Alison Sweeney in “Christmas at Holly Lodge” on Hallmark in 2017.

(Ricardo Hubbs / Hallmark)

You’re not the network president, but as an actor, what is your response to the criticism that the very stories the network tells make some statement about the culture wars? By and large, the stories tend to feature a heroine fleeing the city to take refuge in conservative, if not expressly partisan, predominantly white small towns. How much are you thinking about how it fits with the kind of stories you want to tell?

I can only speak for the projects I’m a part of or the things that appeal to me. I do think, in some ways, it’s so much simpler. That fish out of water story is just classic. It’s not like some big statement. It’s just uniquely human to feel that feeling, no matter where you’re from, that when you go somewhere totally different, you’re like, “I’m not used to this. This is strange and new and different.”

When you have your producer hat on, are you’re thinking about the stories or the projects or the casting and how you can be more representative of the demographics?

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Absolutely. I’m not trying to be preachy. I want to reflect what is happening in the world and what people are going through. If I can find a way to incorporate that in the story and be inclusive, and be telling those stories that people feel “that’s happening in my life,” that’s what I want. Of course, you have to wrap it up in a big bow at the end. For example, I think telling the story of a couple that separated — I know it sounds not edgy, but for us, it’s edgy.

You’ve produced many of the projects that you’ve done for Hallmark. You also write and direct. Do you feel like directing or writing a Christmas film is the next step?

Oh my gosh, yeah. I would love to. Christmas movie feels like a whole new level of challenge, but I wouldn’t be afraid of that. I think that could be really fun to tackle, but again, I do hold Christmas up on a pedestal. That would be a whole extra layer of expectation that would be scary to do.

A woman in a red coat talking to a man in a brown coat

Alison Sweeney with Lucas Bryant in “Time for You to Come Home for Christmas” in 2019.

(David Strongman / Hallmark)

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Not to do a hard pivot here, but the soap world was devastated by the recent loss of your longtime “Days of Our Lives” co-star and friend Drake Hogestyn. The outpouring from fans on social media was quite touching. What’s a favorite memory you have of Drake?

There was something so healing about reading all the fan reactions — sorry, this is emotional for me. It really helped me work through it because I knew that everyone felt the way I did. I can just imagine, with his last days, he made those people in the hospital feel the exact same way. He was beautiful.

I have a million great stories that I can tell you, but one that stands out for me is — I don’t know why this one, I can’t stop thinking about it — but one time we were in a scene where I [as Sami] was supposed to throw this vase that was like a breakaway vase. They call it candy glass or whatever, and it just sugar water. It’s meant to break and shatter on the wall. Well, I am a little aggressive, and I accidentally shattered it in my hand before I got a chance to throw it against the wall. He’s there and the shards are pretty sharp even though it’s sugar water. Because of the set of circumstances in the scene, I was barefoot, and he literally stopped the scene, told everyone to stop, and held me so that he could help pick the glass out of my feet. He was so kind and caring and such a dad. Helped me make sure it was all OK and safe. There’s a million stories like that. But that’s one that stands out for me. I hope we continue to talk about him. He deserves it forever.

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Commentary: From late-night TV to viral memes, Kristi Noem was the gag that kept on giving. What now?

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Commentary: From late-night TV to viral memes, Kristi Noem was the gag that kept on giving. What now?

A moment of silence for all the comedians, late-night-show writers, political satirists, memers, animators and random influencers who just lost a wealth of inspiration.

Kristi Noem, Homeland Security secretary, was fired Thursday by President Trump, ending the 13-month tenure of a political figure whose bravado, cruelty, incompetence and commando cosplay inspired more wickedly funny material than Dick Cheney, Sarah Palin and Sean Spicer combined.

Social media’s so-called ICE Barbie, the first Cabinet secretary to leave the Trump administration during the president’s second term, was a font of material for “South Park,” “SNL,” late night and thousands more sketch artists, impersonators, musicians and everyday trash posters. She never disappointed, unless you were looking to her for feasible, humane immigration policy enforcement.

Former Homeland Security Secretary Kristi Noem.

(Julia Demaree Nikhinson / Associated Press)

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Drama and spectacle marked her brief career, from posing in front of a packed holding cell at El Salvador’s maximum security prison CECOT, where the DHS had shipped and detained deportees, to casting herself as an agent of action in multiple ICE raid videos. Donning a big gun and long, flowing locks of hair, she insinuated herself into operations, vamping for the camera in a bulletproof vest while masked agents rounded up fellow humans like cattle.

Grim, to be sure, but at least she contributed a shred of comic relief (unintended, of course) to our new, sad reality of federal agents invading American cities and abducting people off the streets, out of their cars and from their homes.

“South Park” skewered Noem in unprintable ways. “SNL” brought back Tina Fey to play Noem. Dressed in a lavender pantsuit, too much makeup and brandishing a massive firearm, she introduced herself as “the rarest type of person in Washington, D.C.: a brunette that Donald Trump listens to.”

The endless stream of memes across social media date back to 2024, when in her memoir Noem recalled shooting and killing her 14‑month‑old dog, a wirehaired pointer named Cricket, after deciding the dog was “untrainable.” Gov. Gavin Newsom later trolled the DHS and Noem with a meme captioned “Kristi Noem’s Dog Obedience School: She’ll Treat Them As Good As She Treats Brown People.” The mock ad featured a smiling woman holding a gun and kneeling beside a dog.

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If it seems cruel, consider that the DHS posted holiday-themed deportation memes around Christmas, proclaiming that federal agents were stepping up removals “for the holidays,” with a “holiday deal” offering a free flight and $1,000 to those who self-deport. One X post featured an AI-generated image of federal agents in Santa hats with the caption, “YOU’RE GOING HO HO HOME.”

Noem’s dismissal comes on the heels of two congressional hearings this week where she was questioned about her response to the ICE killings of U.S. citizens Renee Good and Alex Pretti in Minneapolis (she incorrectly called Good a domestic terrorist and claimed Pretti was involved in an act of domestic terrorism). She was grilled about the department spending $172 million for the purchase of two jets, the nature of her relationship with top DHS adviser Corey Lewandowski, and her $220-million DHS ad campaign starring none other than Kristi Noem. She testified in the hearings that Trump approved the ads. He said he knew nothing about them.

Her firing triggered an immediate rush of snarky content across social media, and a sharp a comment or two from prominent politicians. “Shouldn’t let the door hit her on the way out,” said Illinois Democratic Gov. JB Pritzker.

But all is not lost for those needing a laugh at Noem’s expense, or at the expense of the DHS, for that matter. The president said Thursday that Noem would take on a new, freshly invented role: Envoy for The Shield of the Americas. He described the position as one that will lead “our new Security Initiative in the Western Hemisphere.” The job title and description already sound like the basis for a villainous political satire, without even trying.

And for the new guy taking the post? He’s Sen. Markwayne Mullin (R-Okla.), a former MMA fighter. Let the memes begin …

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Is ‘Josie and the Pussycats’ (2001) Really Even A Rock N Roll Movie? (FILM REVIEW) – Glide Magazine

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Is ‘Josie and the Pussycats’ (2001) Really Even A Rock N Roll Movie? (FILM REVIEW) – Glide Magazine

The satirical romp Josie and the Pussycats (2001) is a fun movie. But is it a great rock ‘n’ roll movie?
Eh, not so fast on that second one. Welcome back to Glide’s quest for what makes a good rock ‘n’ roll movie. Last month, we looked at Almost Famous, a great launching pad because it gets so much right. And every first Friday, we’ll take another look at a rock ‘n’ movie and ask what it means in the larger pantheon. This month, the Glide’s screening room brings you Josie and the Pussycahttps://glidemagazine.com/322100/almost-perfect-why-almost-famous-sets-the-gold-standard-for-rock-movies/ts. The film is a live-action take on the classic comic-and-cartoon property of a sugary, all-girl rock trio that exists in the world of Riverdale, a.k.a. fictional home of the iconic Archie Andrews.

But this Josie has next to nothing to do with Riverdale and is instead a satire of consumerism and ’00s boy bands. A worthy target, and a topic that has stayed worthy in the quarter-century since Josie dropped. The film was not a hit, but it has become something of a cult classic (like many movies featured in this series).

The plot is fairly simple. Wyatt Frame, an evil corporate type, is making piles of money off boy band Du Jour. They start to wise up to his evil scheme and have to be… taken care of. Frame needs a new group to front his plot, which revolves around mind control to push consumer culture. Enter Josie and the Pussycats, who are about to have a whirlwind ride to the top. And along the way, foil a plot with tentacles so far-reaching they have ensnared… Carson Daly?

Josie is a fun, clever movie, but it doesn’t have a whole lot to say about real rock ‘n’ roll, unless you want to simply accept a perspective that it’s just another cynical consumer-driven product. Even that is an argument that can be made, as long as you’re willing to ignore underground and indie scenes and passionate artists making amazing music.

And it is true that this is a theme of Josie. The band triumphs at the end via their authentic music. But it somehow doesn’t feel authentic, which makes it something of a hollow victory. Let’s consider the criteria already established for a good rock ‘n’ roll movie, and how Josie delivers on that front. The first is in the characters department. The film dodges the previously established Buckethead Paradox, which states that “The real-life rock stars are so much larger than life that you can’t make up credible fictional versions. There is no way someone like Buckethead would come out of a writer’s room and make it to a screen.”

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For better or worse, Josie dodges the Paradox by essentially embracing it. The characters themselves are cartoons, and there’s no effort at realism. Given that intent is a huge part of art, it seems unfair to call these characters “cartoons” as a criticism, and it should probably be a compliment. At the same time, they aren’t particularly memorable, which is not a great quality.

And—as a bonus—Tara Reid is perfectly cast as drummer Melody Valentine. Josie was a few years after her turn in Around the Fire (1998), an unintentionally hilarious classic that plays like a jam band afterschool special from the producers of Reefer Madness (look for this amazing film in an upcoming piece).
The acting in general is good, with Rachel Leigh Cook as Josie McCoy and Rosario Dawson as bassist Valerie Brown rounding out the band. And Alan Cumming almost steals the show as sleazy corporate weasel Wyatt Frame.

The character of Wyatt is the film’s funniest riff on a rock ‘n’ roll archetype: the sleazy, corporate manager accompanied by assorted crooked accountants. From Colonel Tom Parker to Albert Grossman to The Great Rock ‘n’ Roll Swindle. It’s all about the benjamins. Which is where the music comes in. If the music is good, that’s what makes it worth it. And Josie’s music has aged particularly well. It’s well-recorded, produced and executed. The songs are particularly catchy. The vocals are by Kay Hanley of Letters to Cleo. Much of the soundtrack sounds like a lost album from The Muffs, and one wonders why Kim Shattuck wasn’t involved.

There’s an argument that power pop was never supposed to be dangerous, and that the Muffs aren’t dangerous either. Fair on the surface, but they played real punk clubs and came from a real scene. There’s not even a hint of that in Josie. So an argument that they play pop punk (which they kinda do) is really lacking the punk part.
And it was produced by Babyface, of all people. While that doesn’t seem like it should lead to great rock ‘n’ roll, sometimes preconceptions are wrong.

That said, this is a very commercial product and sound—as catchy as it is—so maybe it’s not a misconception. Maybe the right question to ask is whether it’s all too perfect? And that’s what gives this ostensibly rock ‘n’ film a smoothed-down edge? After all, the basic ingredients are there. But part of what makes good rock good is that it feels actually dangerous. Maybe there are some actual subversive messages, or a genuine counterculture scene. And Josie simply isn’t that film. The soundtrack is fondly remembered enough that Hanley appeared live and performed the songs at a screening in 2017. That appearance also included the film’s stars Cook, Dawson and Reid.

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It’s worth noting that while Cook and company obviously lip sync to the songs in the film, their performances are credible. They went through instrument boot camp, so they pull off the parts.

In the end, the film is primarily a satire of consumer culture. And even more strangely, is loaded with actual product placement. Clearly, the joke was intended to “hit harder” with real products, but having Target in the film constantly makes it feel like more of what it is parodying than a parody. Where’s the joke if the viewer actually pushes to shop at Target while watching the film? And if the filmmakers actually took money (which they almost certainly did)?

And perhaps that is the lesson for this month: a great rock ‘n’ roll movie needs to have something to say about the larger meaning or culture of the music. And while Josie may have a lot to say about culture in general, and it may say it in a fun and likeable way, it’s just not very rock ‘n’ roll. There’s no grit. Now, does it have some things to say about being in a band? Yes, though they are arguably true of most collaborations.

If someone in a hundred years wanted to understand early 21st century rock, Josie and the Pussycats is a bad choice. It doesn’t show the sweat of a performance or the smell of beer. But it’s a great choice for anyone looking for a light-hearted, fun watch with a great soundtrack. We could all use some sugar in our lives these days.
Join us again next month, when we’ll look at one of the inspirations for Josie, A Hard Day’s Night, the legendary first film from The Beatles

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Commentary: As ‘The Pitt’ suffers a digital meltdown, a human with analog experience saves the day

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Commentary: As ‘The Pitt’ suffers a digital meltdown, a human with analog experience saves the day

This article contains spoilers for Season 2, Episode 9 of “The Pitt.”

Midway through Season 2, “The Pitt” has taken on the perils of the digital age and given me a reason to love the show as much as everyone else does.

Don’t get me wrong — I understand perfectly why so many people, including recent Emmy and Golden Globe voters, have lost their minds over the HBO Max medical drama: The propulsive day-in-the-life of a Pittsburgh ER conceit, the dazzling ensemble cast, the writers’ heroic attempts to showcase our perilously broken healthcare system, the healing power of empathy and, of course, the Noah Wyle-ness of it all. His brilliant and gentle-voiced Dr. Michael “Robby” Robinavitch is as aspirational a character on television as we’ve ever seen.

But having recently spent almost six hours passing out and vomiting from pain in the waiting room of my local ER (which was empty except for one other man), while being told there was nothing anyone could do until the next shift arrived, I confess I have watched “The Pitt” with a jaundiced eye. The regular crowd shots of the waiting room too often reduce the afflicted into a zombie-like horde bent on making life more difficult for our beloved medical staff.

Sure it’s tough to work in an ER when you are worried about your mother’s expectations, grieving your dead mentor, struggling with addiction or worrying about your sister, but no doubt many of those in the waiting room are experiencing similar issues while also in terrifying and hideous pain.

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I’m just saying.

In this second season, however, “The Pitt” gave me reason to cheer. It chronicles the day before Robby is set to leave on a three-month sabbatical, and in the early hours, we meet his temporary replacement, Dr. Baran Al-Hashimi (Sepideh Moafi). Having already attempted to force those suffering in waiting rooms to create their own “patient portals,” Dr. Al-Hashimi goes on to advocate for an AI-supported system to aid the doctors with pesky paper work.

Robby, of course, does not think any of this is a good idea and since he is always right (and no television writer is going to openly promote AI), her plan backfires almost immediately. First, with a medical notes transcription that gets Very Important words wrong and then after a complete digital blackout.

After a nearby hospital is hacked and ransomed, the higher-ups decide to defend its system by shutting it down, which means business must be conducted in the old-fashioned, paper-and-clipboards way.

The result is chaos, and a few too many jokes about young people not knowing how to work a fax machine or manage paper. Some of the more seasoned staff, including and especially the indefatigable charge nurse Dana Evans (Katherine LaNasa), remember the days before everyone carried an iPad well enough to keep things moving. Even so, Dana wisely calls upon the services of “retired” clerk Monica Peters (Rusty Schwimmer).

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When the computer system at the Pitt is shut down, Dana (Katherine LaNasa), center, calls in Monica (Rusty Schwimmer), far right, who arrives to help.

(Warrick Page / HBO Max)

“Laid off by the digital revolution, not retired,” Monica corrects her. “And how’s all this digital s— working out for you now?”

This is where I cheered. I love the digital world as much as the next person currently typing on a computer to file a story that I have discussed with my editors on Slack and that I will not see in hard copy until it appears in the physical paper. But like pretty much everyone, I have suffered all manner of digital breakdowns and mix-ups, not to mention the inevitably increased workload that comes with the perception that I can do the work of previous multitudes with a few additional strokes of a keypad.

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Except, of course, that’s a lie — a keypad is capable of nothing on its own. Neither are fingers, for that matter. They must be manipulated by someone whose brain has to figure out and execute whatever needs to be done. This requires an ability to navigate the ever-changing tech systems that store and distribute information (often in ways that are not at all intuitive) while also understanding the essentials of the actual work being done.

In “The Pitt,” that is the emergency medical treatment of human beings, which requires all manner of physical tasks. As this storyline makes clear, many of the medical staff do not quite understand how to order or handle these tasks without a screen to guide them.

Hence the need for Monica, representative of a large number of support workers who do understand because it was once their job to keep everything moving, to answer all manner of questions, prioritize what needs to be fast-tracked and make sure nothing falls through the cracks while also engaging with all and sundry on a human level.

The shutdown is obviously an attempt to underline the limits of AI but it also serves as a fine and necessary reminder of how readily we have surrendered people like Monica, with their knowledge and experience, to keyboards and touch pads (which, of course, don’t require salaries, benefits or lunch breaks).

But — and this is important — computers are tools not workers. Alas, that has not kept companies in virtually every industry from drastically cutting back on trained and experienced employees and handing large portions of their work (mental if not physical) to people, in this case doctors and nurses, who already have demanding jobs of their own.

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But hey, you get a company iPad!

A woman in blue scrubs stands in front of a white board looking at a woman in a mauve jacket holding a clipboard.

Nurse Dana (Katherine LaNasa), left, and Dr. Baran Al-Hashimi (Sepideh Moafi) have to resort to paper, clipboards and white boards to keep track of patients after the hospital’s systems are shut down.

(Warrick Page / HBO Max)

Often, including with those patient portals, what was once paid labor lands in the lap of the consumers, who in “The Pitt” are people sitting in an emergency room and likely not at the top of their game when it comes to filling out forms about their medical history or coming up with a unique password.

ER dramas, like the “The Pitt,” are inevitably fueled by the tension between the demands for speed and the need for humane care, something that is increasingly true, if not as intrinsically necessary, in all facets of our culture.

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With computers in our pockets, we now expect everything to be available instantly. But when something in our online experience goes wrong, we need an actual human to help us fix it. Unfortunately, as the overwhelmed staff of the Pitt discover, those people are increasingly difficult to find because they have been laid off — even nurse Dana can’t do everything!

Dr. Al-Hashimi, like many, believes that patient portals and AI-assisted medical notes will save time, allowing the doctors and nurses to spend more of that precious commodity with their patients. But, as Dr. Robby and Dana repeatedly argue, what they really need is more staff.

There’s no point in saving a few minutes at the admittance window, or on an app, if you are then going to have to spend hours waiting for or trying to find someone who can actually help you when you need it.

That is certainly true in the medical sector, where digital technology has done little to eradicate long wait times for medical appointments or in emergency rooms. Being treated in a hospital hallway by people who can barely stop to talk to you is not an uncommon occurrence for many Americans. The U.S. is facing a critical shortage in hospital staff, with the ranks of registered nurses and other medical personnel having plummeted post-pandemic, often due to burn out.

The amount of time the staff of “The Pitt” spend with each patient, while dramatically satisfying, is almost as aspirational as the wisdom and goodness of Dr. Robby.

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None of these problems is going to be solved by AI or any other “time-saving” device. We have not, as far as I know, figured out a way to extend an hour beyond 60 minutes or modified the human body so that it does not require seven to nine hours of sleep each night.

Medical institutions aside, I can’t think of any place I have visited lately that wouldn’t have benefited from more paid and experienced workers, especially those who know how to do things when computers glitch or fail.

The minute Monica sits down and starts barking orders in the ER, everyone feels much better. Here is someone who understands what needs to be done, why, and how to make it happen. Moreover, she has eyes, ears, hands and human experience enough to know that, in the end, people are less interested in saving time than getting the care they need.

In the ER and everywhere else.

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