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Help! The Airline Changed My Flight Itinerary (for the Worse)

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Help! The Airline Changed My Flight Itinerary (for the Worse)

My query is about airways switching itineraries, an enormous frustration for me since returning to journey after a pandemic pause. I’ll ebook a direct flight at a great time after which get an electronic mail days or even weeks later with an inconvenient time change or an added layover or each. The worst was after I was planning a visit with my daughter to Tampa, Fla. In January, I booked a direct flight on Southwest Airways that left Hartford, Conn., at 12:30 p.m. on April 17 and arrived in Tampa three hours later. Excellent. However on Feb. 15, Southwest emailed that that they had moved me onto a 6:15 p.m. flight with a virtually three-hour layover in Nashville, getting me to Tampa at 1:10 a.m.! Why is that this OK? It’s like I purchased a pleasant Subaru Forester and so they delivered a dilapidated and rusty Trans Am and advised me it was the one choice. Phoebe, Massachusetts

Go away it to airways to make automobile dealerships appear clear by comparability. When you may actually sue your fictional supplier for breach of contract, the true Southwest was inside their contractual rights to cancel your unique flight and put you on that midnight aircraft from Nashville.

There’s no legislation towards an airline unilaterally altering your itinerary, and in such instances, the principle rule the U.S. authorities requires the airways to comply with is a flimsy one. If a service imposes a brand new itinerary on a buyer that will end in a “vital delay,” the corporate should give you a refund, in your case $264 every for 2 “Wanna Get Away” fares, Southwest’s equal of financial system class.

They did, however as you advised me over Zoom, canceling the journey wouldn’t do: You needed to go to Florida, and had already organized lodging. The airline gave you an alternative choice, saying you could possibly seek for an alternate Southwest itinerary, then make the change on-line or by customer support (which you probably did, painfully, as we’ll get to later).

Dan Landson, a Southwest spokesman, mentioned that although he couldn’t go into element in your particular person case, “there was nothing out of the peculiar that occurred.”

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In actual fact, it was all too peculiar: From different readers, mates and members of my family, I’ve acquired a number of comparable tales of woe just lately. Nevertheless it’s exhausting to pin down figures on flights that change greater than every week earlier than departure. The federal authorities’s Bureau of Transportation Statistics doesn’t accumulate such knowledge, in line with the bureau’s Ramond Robinson, nor does FlightAware, the go-to web site for statistics on airline delays and cancellations, in line with an organization spokeswoman, Kathleen Bangs.

The six airways (American, Delta, United, Southwest, Alaska, JetBlue) I requested wouldn’t present particular knowledge. To be truthful, such figures can be very sophisticated, since many airways schedule flights 330 days prematurely which might be “basically placeholders,” mentioned Suresh Acharya, a professor on the College of Maryland’s Robert H. Smith College of Enterprise who has labored on airline optimization methods for 20 years. The schedules solidify 90 to 180 days prematurely, he mentioned, and lots of modifications — like a swap to a bigger plane — are barely noticeable to clients.

However Morgan Durrant, a Delta spokesman, did say that in early 2021 “there have been lots of schedule modifications, past something we had seen earlier than” because the service added extra flights and made different changes to its present schedule. That wouldn’t be shocking for Delta and different carriers in the course of the pandemic, contemplating the unpredictability not solely of buyer demand however of crew retirements and sicknesses and delays in delivering new plane due to provide chain disruptions.

When schedule modifications do occur, mentioned Southwest’s Mr. Landson, “we accommodate all our clients onto the following accessible flight. In some conditions that might contain a a lot later flight than initially deliberate. It’s one thing that we don’t wish to occur, however infrequently it does.”

In the event you’re aggravated now, Phoebe, you’re not going like this subsequent bit in any respect. You have been almost definitely the sufferer of industrywide insurance policies that discriminate towards a selected form of buyer — let’s name them “regular” — who select the most affordable airfare they will discover, it doesn’t matter what airline it’s on.

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That issues as a result of, in line with Professor Acharya, airline algorithms rank passengers so as of significance, based mostly on variables that may embody fare class, loyalty standing, whether or not you paid in miles or {dollars}, how massive your group is and whether or not you’re an airline worker.

In the event you want recommendation a few best-laid journey plan that went awry, ship an electronic mail to trippedup@nytimes.com.


As you advised me, Phoebe, you have been capable of finding two different choices on the Southwest web site that labored higher for you. The most effective was a noon flight from just-as-convenient (for you) Windfall that just about exactly matched your unique itinerary, the opposite a direct night flight from Hartford in your desired journey date. You have been dismayed when the location wouldn’t allow you to on the Windfall flight, and in a vexing, eight-hour, on-and-off Twitter dialog with Southwest the following day, you realized it was as a result of Windfall and Hartford weren’t “co-terminals” — a irritating piece of jargon that means that the airline didn’t contemplate them interchangeable. However you finally rebooked that night flight from Hartford.

That’s annoying, however the massive thriller to me is why weren’t you mechanically rebooked on that night flight. Mr. Landson surmised that by the point your quantity got here up within the seat reassignment course of, others had crammed within the open seats on the flight, however spots opened up by the point you appeared.

Once I offered that reply to Professor Archarya, he warned that there may also be a “shady” chance. Airways typically tweak algorithms to provide weight to income concerns over buyer satisfaction, he mentioned, and it was theoretically attainable Southwest held a few of these Hartford to Tampa seats open to maximise income by promoting later. Mr. Landson objected to that, saying in instances like this one Southwest all the time books passengers on the following accessible flight if there’s sufficient room for his or her group.

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Going ahead, you and different readers can take measures to reduce such frustrations, although most often they may value time, cash or possibly each.

One choice is to easily ebook nearer to the flight date. As Mr. Acharya mentioned, schedules turn into far more settled by 90 days out, so the later you ebook after that, the decrease the possibility of modifications. In fact this doesn’t assist in the case of climate issues and Covid spikes that knock out crews, and you could miss out on early fowl costs.

Another choice, one which I’m now contemplating for myself, is to desert the “most cost-effective fare wins” technique. Favor the airline that flies most on routes you frequent, spending $20 and even $50 further as you’re employed your approach towards loyalty standing. (Airline-branded bank cards might help, though they’ve their very own points.) Standing additionally helps when flights are canceled final minute as effectively.

Third, and presumably solely value it when you might have a slender window through which it’s essential to arrive for a marriage or one other essential occasion, is what George Hobica, founding father of airfarewatchdog.com, suggests: purchase a second, absolutely refundable seat on a unique airline at across the similar time. Refundable flights are dearer, however you’ll be able to cancel and obtain your a reimbursement anytime earlier than your scheduled departure. So in case your unique ticket is modified to an unacceptable time, you get a refund on that one and fly your backup; in case your unique doesn’t change, you cancel your refundable backup.

In fact, the road between company greed and buyer satisfaction is hidden deep inside secret airline algorithms. Nevertheless it struck me that we may clear up at the very least a part of the issue if airways thought we’d be keen to pay extra throughout the board for them to construct extra slack into the system. I discussed that to Ms. Bangs of FlightAware.

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“We now have a system like that,” she joked. “It’s referred to as personal aviation.”

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California is making restaurants tell the truth about prices. Will it give you sticker shock?

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California is making restaurants tell the truth about prices. Will it give you sticker shock?

California restaurants finally have their answer: They, too, must comply with a new state law that bans unadvertised fees, surcharges and other costs tacked onto the end of the bill.

Starting July 1, restaurants will join thousands of other California businesses, including event ticket sellers, short-term rental apps, hotels and food delivery services, that are required to include all mandatory fees and charges in the prices they display or advertise.

The state attorney general’s office gave conflicting statements in the weeks after Gov. Gavin Newsom signed the measure into law last year, telling some news outlets that restaurants could continue to keep their current prices while listing any surcharges on their menus, and others that the surcharges had to be included in the prices themselves.

On Wednesday Atty. Gen. Rob Bonta’s office released a set of guidelines to clarify that issue and answer other questions about how businesses must comply with the new law. Bonta sponsored the measure, Senate Bill 478, along with its co-authors, state Sens. Bill Dodd (D-Napa) and Nancy Skinner (D-Berkeley).

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For restaurants, that means it will no longer be enough to just list service charges and surcharges on a bill or a menu’s fine print. Instead, these charges must be included in the prices printed on the menu.

For example, a $20 mole enchilada at a restaurant that levies a 5% fee to cover employee health costs will have to be listed on the menu as a $21 mole enchilada. And a flier advertising a $10 lunch buffet at a restaurant that adds a mandatory 10% “service charge” will have to refer to the offer as an $11 lunch buffet.

In a statement, the Golden Gate Restaurant Assn. said Bonta’s guidelines “will create significant challenges for the restaurant industry moving forward.”

The association, which advocates for the restaurant industry, argues that by prohibiting the longtime practice of using service charges to increase staff pay or cover the cost of local ordinances — such as San Francisco’s requirement that businesses spend at least a minimum amount on healthcare services — the law will compound the problems faced by an already struggling industry.

“Diners will not pay less, instead they will see significant menu price increases, which we believe will further cause them to pull back on dining out,” the statement said. “Not only will restaurants struggle, but workers will lose hours and jobs.”

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With few exceptions, businesses of all sorts across California will not be able to advertise, display or offer a price for their goods or services that does not include all of the “mandatory fees or charges” other than government-imposed taxes or fees or reasonable shipping costs, according to the measure’s authors.

“Put simply, the price a Californian sees should be the price they pay,” Bonta’s office said in a news release.

The new law doesn’t dictate what companies charge for their goods or services. Businesses will still be able to set prices, but the posted price will need to match the full amount a customer will see on their final bill.

Though businesses can exclude taxes and shipping charges, handling fees must be included. In other words, actual postage or delivery charges can be excluded, while the cost of pulling an item off a shelf and taking it to a shipping company has to be included in its advertised price.

Separate fees for optional services or features do not need to be advertised. This could extend to a bevy of industries and services — for example, the amount an airline charges for a seat upgrade or checked bags.

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What about late fees or extra charges for customers who smoke in a hotel room? Because those charges can be avoided, they do not have to be advertised, according to the guidelines from Bonta’s office.

Businesses will not be allowed to skirt the law by advertising one price and then letting customers know that additional fees might be added later. A business can, however, list the full price of its product and provide customers a breakdown of all the fees that are included.

Bonta also offered some guidance for businesses that say they do not know up front what the final cost will be once their work is done. Such businesses “should wait to display a price until they know how much they will charge,” the guidelines say.

This could affect how live music fans interact with ticket sellers for concerts and other live events. The nonprofit watchdog Consumer Reports noted that hidden fees can increase the price of live-event tickets by 30% to 40%.

Live Nation Entertainment, parent company of ticketing giant Ticketmaster, said in a statement that it supported SB 478 and has already offered all-in pricing at some venues and festivals across the country. “Unfortunately, we routinely see resellers defy state laws requiring all-in pricing which confuses and harms fans, so we strongly encourage regulatory scrutiny to ensure compliance across the industry,” the company said.

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The Virginia-based Travel Technology Assn., a global network of online travel agents, said it views transparency as a top priority but opposed SB 478 and would rather see a uniform national standard for regulations on lodging prices.

“We take this position to create uniformity and certainty for lodging operators, travel technology companies, and most of all, travelers, who will have a better understanding of what is included in advertised prices for trips both in and out of their home state,” President and Chief Executive Laura Chadwick said in a statement.

The online travel company Expedia opposed the bill for similar reasons.

In response to the argument, Bonta said that California does not need to wait for federal action to ensure transparency for consumers. The practice of hiding mandatory charges, he said in a statement, “is deceptive and unfair to consumers wherever it occurs — not just in certain industries.”

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Ocean technology hub AltaSea blooms on San Pedro waterfront

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Ocean technology hub AltaSea blooms on San Pedro waterfront

A moon shot to make Southern California an international leader in the “blue economy” is taking shape in San Pedro as a $30-million renovation of three historic waterfront warehouses nears completion.

AltaSea at the Port of Los Angeles, as the complex is known, is home to sea-centered businesses such as the headquarters of explorer Robert Ballard, who located the wrecks of the Titanic and the German battleship Bismarck. His research vessel the Nautilus docks there, as does Pacific Alliance, a vessel for farming mussels far out at sea.

On barges docked on AltaSea’s wharf, scientists from USC, UCLA and Caltech are developing methods of reducing ocean carbon dioxide and technology to scrub ships’ exhaust stacks. Other tenants in the former warehouses include startup firms that are building a new generation of remote undersea cameras and 3-D printers to build parts for offshore wind, wave and solar farms.

Jenny Cornuelle Krusoe, executive vice president and COO of AltaSea at the Port of Los Angeles.

(Allen J. Schaben / Los Angeles Times)

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An aerial view of the Captura barge, where crews monitor equipment used for pulling carbon dioxide from seawater.

An aerial view of the Captura, a barge at AltaSea where crews monitor equipment used for pulling carbon dioxide from seawater.

(Allen J. Schaben / Los Angeles Times)

“AltaSea is education, research and business all working together,” said Jenny Krusoe, executive vice president and chief operating officer. The size and waterfront location, she added, make AltaSea “a unicorn piece of property that is basically made to be the mother ship for the blue economy.”

Mayor Karen Bass and others who played a part in AltaSea, including City Councilman Tim McOsker and Port of Los Angeles Executive Director Gene Seroka, are expected to officially open the facilities at a ceremony Wednesday.

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AltaSea is bringing new purpose to a previously moribund wharf that once played a rich part in the evolution of Southern California.

In the early 20th century, Los Angeles merchants and city leaders set out to capture a share of the increased global shipping trade expected to pass through the Panama Canal, a link between the Atlantic and Pacific oceans that opened in 1914. They created a municipal wharf on the waterfront of what has become the sprawling Port of Los Angeles, with a long stretch of warehouses where ships were loaded and unloaded into trains, carts and trucks by burly longshoremen.

The growth of containerized shipping after World War II gradually rendered City Dock No. 1 obsolete for moving goods, and the wharf was little used for decades. By 2011, advocates, including port officials, saw it for what it was: a choice 35-acre site for a research center and tech companies focused on sustainable uses of the world’s oceans.

A key part of the mission of the nonprofit enterprise is to create jobs with pioneering companies. Among them is the nonprofit AltaSeads Conservancy, the largest aquaculture seed bank in the United States. Like their terrestrial counterparts, aquaculture seed banks are meant to preserve genetic diversity in plant life for the future. AltaSeads is also advancing the use of kelp as an easily grown resource.

“It’s a super versatile crop,” said scientist Emily Aguirre of AltaSeads, that can provide food for humans and livestock while removing carbon from the atmosphere. “It can be also be used to fertilize terrestrial agriculture, and it’s fantastic because if you grow it out in the ocean, you’re not taking up any land.”

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Michael Marty Rivera and Emily Aguirre monitor varieties of kelp in storage tanks at AltaSeads

Michael Marty Rivera and Emily Aguirre of AltaSeads Conservancy monitor varieties of kelp in storage tanks.

(Allen J. Schaben / Los Angeles Times)

Kelp is also a source of algae that cuts methane emissions from cows, Aguirre said, and has many other food applications, including reducing freezer burn in ice cream.

Eco Wave Power, an Israel-based company, is set to install the first U.S. onshore wave energy pilot station in the coming months on the port’s Main Channel, next to AltaSea. The system of floaters attaches directly to preexisting structures — like breakwaters, wharfs and jetties — and produces energy from the constant motion of the waves. Another AltaSea business, CorPower Ocean, uses buoys and hydraulic pressure for energy production.

 Rustom Jehangir, founder and CEO at Blue Robotics, demonstrates his BlueROV2

Rustom Jehangir, founder and CEO at Blue Robotics, demonstrates his BlueROV2, a high-performance remotely operated vehicle that can be used for inspections, research and adventuring.

(Allen J. Schaben / Los Angeles Times)

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The figurative whale for AltaSea so far is Ballard, who set up shop at the aged docks several years ago and has captured public interest as a deep-sea explorer and scientific researcher. It’s his headquarters and home to his research and development.

AltaSea has an array of solar panels on the roof bigger than three football fields that generates 2.2 megawatts, enough to power 700 homes annually and more energy than the entire campus will need when it reaches full capacity.

BlueROV2, a high-performance remotely operated vehicle (ROV) that can be used for inspections, research, and adventuring,

The BlueROV2 vehicle.

(Allen J. Schaben / Los Angeles Times)

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To fund the wharf’s redevelopment, AltaSea received $29 million from the state, Port of Los Angeles and private donors. The funds paid for construction, installation of the solar panels and the future creation of a park.

AltaSea is one of multiple projects that are part of a two-decade process to clean up the air and water at the port and turn unused docks, wharves and warehouses into places where more people will want to work or visit, port officials said.

“Bringing people to our waterfront has been a hallmark of the Port of Los Angeles for decades,” Seroka said in 2020, and recent investments “will really bring us to the next level.”

Before the pandemic, about 3 million people came to L.A.’s waterfront annually for recreation, a tally port leaders hope to see double in the years ahead. To smooth the path of new development catering to visitors, the Port of Los Angeles is investing about $1 billion in infrastructure improvements over 10 years, Seroka said. Private developers building AltaSea and other projects will invest an estimated $500 million.

Taylor Marchment shows off 3D concrete printing for offshore renewable energy

Taylor Marchment, the manufacturing R&D lead at RCAM Technologies, shows off 3-D concrete printing for offshore renewable energy.

(Allen J. Schaben / Los Angeles Times)

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One of those projects, West Harbor, is a long-planned redevelopment of a 42-acre site that used to be home to Ports O’ Call, a kitschy imitation of a New England fishing village, built in the 1960s, that fell out of favor years ago and was razed in 2018.

Restaurants anchoring the dining, shopping and entertainment center will include Yamashiro, the second branch of a Japanese-themed Hollywood destination for locals and tourists. Another large restaurant will be Mexican-themed, with an over-water bar. There will also be a food hall and Bark Social, a membership off-leash dog park, bar and cafe. The complex is slated to open next year.

The waterfront developments represent improvements that San Pedro residents have been waiting decades to see, said Dustin Trani, whose family has been in the local restaurant business for nearly a century. Last year the chef opened Trani’s Dockside Station, a seafood restaurant situated between AltaSea and West Harbor, in part to capitalize on the expected influx of visitors.

“We’re on the cusp of a very big economic boom in this area that has not yet been seen,” Trani said.

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Netflix beefs up film ranks, hiring 'Bad Boys for Life' producer

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Netflix beefs up film ranks, hiring 'Bad Boys for Life' producer

“Bad Boys for Life” producer Doug Belgrad will join Netflix as its vice president of film as the streaming giant continues to beef up its movie ranks following a major shakeup.

A longtime Sony Pictures executive, Belgrad was involved in nearly all the movie studio’s live-action intellectual property, including the “Spider-Man” franchise, “Ghostbusters” and “Jumanji.” In 2016, after leaving Sony, he founded his own film and TV production and financing company called 2.0.

The Culver City-based firm has co-financed such movies as “Peter Rabbit,” “Peter Rabbit 2: The Runaway” and “Zombieland: Double Tap,” all of which had Belgrad attached as an executive producer.

“As an executive and producer, I’ve been fortunate to work with many of the world’s most talented filmmakers and performers,” Belgrad said in a statement. “There is no better place to continue that work than Netflix, whose global reach and resources are unmatched.”

The move comes just months after Netflix hired producer Dan Lin to run the company’s film division, which has seen tremendous growth in production and release of original movies. Lin replaced Scott Stuber, the former Universal Pictures executive who guided Netflix’s movie slate for years, resulting in tent poles including “Red Notice” and Oscar winners such as “Roma.”

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In a statement, Lin praised Belgrad’s years of experience.

“We will be leaning on Doug’s great creative instincts, his eye for talent, and his deep relationships across the filmmaking and talent community,” he said.

After Belgrad moves to Netflix, his 2.0 production and financing company will be led by current chief financial officer Zack Conroy and Sophie Cassidy, executive vice president of production.

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