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This is what you are doing wrong when scammers call

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This is what you are doing wrong when scammers call

Cold calls are often a waste of your time and an unwanted interruption to your day. You might think that, at worst, you end up buying or signing up for something that you don’t really need or at an inflated price. But there’s a lot worse that could happen. 

The line between spam and scam calls is often thin and blurred. The person on the other end of the call might sound like they’re trying to sell you something or conduct a survey, but this could just be a cover for them to try to extract personal information from you. 

Personal information that they can then use to target you with an extremely convincing scam down the line or to gain direct access to your accounts.

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A woman receiving a scam call. (Kurt “CyberGuy” Knutsson)

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HOW TO STOP ANNOYING ROBOCALLS

Security questions: A weak link exploited by hackers

Take security questions, for example. They’re pretty repetitive: your mother’s maiden name, your first pet’s name, your favorite elementary school teacher. A hacker does not need to know how to script a single line of code to break into your accounts; it’s often enough that they know these things about you and can convince your mobile carrier to activate a SIM card in your name. 

This is all, let’s not mince words, scary, especially if you’ve just sold a vehicle or property and have the proceeds lying around or a nest egg account set aside for your retirement, because scammers and hackers can easily find out about title or deed transfers through data brokers like people finder sites.

Refuse to engage

Scary as it is, it’s also simple to protect against. Simple, but not always easy. If you just refuse to engage with these people, never giving up even a scrap of information, your risks of getting scammed or hacked plummet. Keep your personal information out of circulation in the first place (using a data removal service, for example), and they drop to almost zero.

A man receiving a scam call. (Kurt “CyberGuy” Knutsson)

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HOW TO GET RID OF ROBOCALLS WITH APPS AND DATA REMOVAL SERVICES

When to hang up

So, once faced with a suspicious call, the solution is simply to hang up as soon as something seems off. And when is that, exactly? The moment someone calls you out of the blue and requires you to give or confirm any personal information. This could be the last four digits of your Social Security number, your address, which credit card company you’re with — anything that concerns you, specifically. If the caller turns up the pressure and starts trying to get you to stay on the line, either by enticing you with “rewards” or even threatening you with dire consequences, then you can be absolutely sure the call is not legitimate. 

WHAT IS ARTIFICIAL INTELLIGENCE (AI)?

The red herring of legitimacy

But what if the call is legitimate? What if you hang up on someone who was only doing their job? What if they were truly trying to help you? These are the doubts that scammers and hackers play upon to ply their trades. We’re all vulnerable to tactics like these, especially if caught off guard. Older adults are particularly vulnerable. Studies suggest that older people — who collectively lose over $28 billion to scams each year — are more likely to cling to initial impressions of trustworthiness, even when later behavior puts that trustworthiness into question. Scammers typically start their interactions with well-rehearsed, smoothly executed preambles, creating good first impressions. Older people are also more likely to put stock in good manners, finding it more difficult than younger adults to directly or indirectly question a caller’s intentions, let alone cut them off mid-sentence and hang up on them.

A woman frustrated by receiving a scam call. (Kurt “CyberGuy” Knutsson)

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TOP 10 ROBOCALL HOTSPOTS IN AMERICA

Why call center staff won’t ask for personal information

So, how can you know if the caller is really who they say they are? That’s the question many people get stuck on. The twist? It’s a red herring. The fact is, it doesn’t matter if the call is legit or not. If it’s a scammer, they won’t be hurt or offended: rejection and hang-ups come with the territory. If it’s a real call, the caller also won’t be hurt or offended — here’s why. Call center staff and other people who make cold calls as part of their job are aware of the privacy and security concerns that such calls bring up. They know how dangerous it can be to divulge personal information over the phone, which is why they won’t ask for it. They should also be familiar with one of the best practices there is for dealing with suspicious cold calls.

10 ways to safeguard against phone scams and unwanted calls

1. Use the “Hang up, look up, and call back” method for verification: When in doubt, hang up the phone, look up the organization the caller claimed to be calling from (using its official website, for example), and call it back using the number you find there. If the call you received was above board, they’ll be able to redirect you back to the initial caller.

2. Don’t answer calls from unknown numbers: Let unknown calls go to voicemail, as legitimate callers will usually leave a message if it’s important.

3. Register your phone number on the National Do Not Call Registry: This can help reduce telemarketing calls from legitimate businesses, but it won’t stop scammers, illegal robocalls or exempt organizations (like charities and political groups) from calling you. Scammers often ignore the registry and use tactics like number spoofing to bypass it. Want to know more about why your phone still won’t stop ringing and what you can do about it? Check out our article on the ‘Do Not Call’ list loophole.

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4. Use a spam blocking app for texts and calls: These apps can identify and block known spam numbers, significantly reducing the number of unwanted calls you receive.

5. Never give out personal information in response to unexpected calls: Legitimate organizations won’t ask for sensitive information over the phone if they’ve initiated the call.

6. Be cautious of pressure tactics or requests for immediate action: Scammers often create a sense of urgency to prevent you from thinking clearly or verifying their claims.

7. Set a password for your voicemail account: This prevents scammers from accessing your voicemail and potentially gathering personal information.

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8. Be wary of caller ID spoofing — local numbers may not be local callers: Scammers can manipulate caller ID to display any number they choose, so don’t trust it blindly.

9. Don’t respond to questions, especially those that can be answered with “Yes”: Scammers may record your “Yes” response and use it to authorize fraudulent charges or changes to your accounts.

10. Invest in personal data removal services: To get fewer of these calls in the first place, you can enlist the help of a professional data removal service. These services can take your personal information out of circulation, including the contact details spammers and scammers use to call you. While no service promises to remove all your data from the internet, having a removal service is great if you want to constantly monitor and automate the process of removing your information from hundreds of sites continuously over a longer period of time. Check out my top picks for data removal services here. 

IDENTIFY ANY MYSTERY CALLER FOR FREE WITH THIS PHONE NUMBER LOOKUP TOOL

Kurt’s Key Takeaways

If you receive a call that gives you any doubts at all, even if you can’t quite put your finger on why, then you should end the call and either go on with your day or look up the company and call it back on its official number. You can reduce the number of calls like this by signing up for a data removal service. This will leave fewer spam and scam callers with your contact details and other personal information — something they use to craft convincing backstories and put potential victims at ease.

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Have you experienced an increase in robocalls or scam calls recently, and how are you dealing with them? Let us know by writing us at Cyberguy.com/Contact

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

Ask Kurt a question or let us know what stories you’d like us to cover.

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No, Flock isn’t threatening people for debating surveillance

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No, Flock isn’t threatening people for debating surveillance

We’re aware of at least two forged letters circulating on the internet, including this one, that purport to be cease-and-desist letters from our legal department. To be clear: these letters did not come from me or from anyone at Flock.

Flock welcomes and encourages public debate about our technology. We have not and would not seek to discourage, prevent, or prohibit such discussion and debate. In fact, we would be happy to participate in any such discussions the group in question might host in the future.

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Fake VA shoe offer targets veterans

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Fake VA shoe offer targets veterans

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A flyer offering “free athletic shoes from VA” may look official at first glance. It uses VA-style branding, talks about health and wellness and even lists the MyVA phone number. That is what makes it so dangerous.

VA says the message falsely claims Veterans can receive free athletic shoes from VA. The agency says the promotion did not come from VA and has no connection to any official VA program.

The scam appears to be spreading through a flyer and online posts. It tells Veterans they may be eligible for free athletic shoes “at no cost to you.” It also shows popular shoe brands, steps to “redeem” shoes and a process that appears to involve a VA provider.

That may be enough to get someone to click, call, share or forward before they stop to think.

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MEDICAL IDENTITY THEFT FOLLOWS YOU INTO THE DOCTOR’S OFFICE

Veterans are being warned not to click links, scan QR codes or share personal information tied to a fake VA shoe offer. (Kira Hofmann/picture alliance via Getty Images)

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Fake VA shoe offer: what VA says

VA says the free athletic shoe promotion is fake. It did not come from an official VA program, including VPRs, Central Office or Whole Health.

That is important because the flyer borrows the look and feel of a trusted government agency. It also uses health language to make the offer sound like a wellness benefit.

But let’s be real here. A free pair of shoes can sound harmless until the next step asks for your personal details.

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Why the fake VA shoe flyer looks so believable

This scam works because it mixes familiar names with an official-looking design. The flyer uses VA branding, a health-focused message and well-known athletic shoe brands.

It also presents the offer as a benefit. That can make people feel like they may miss out if they do not act.

Scammers know that veterans and families often deal with a lot of paperwork, benefit updates and health care messages. A fake flyer can slide into that confusion and feel more believable than it should.

How scammers use real VA details to build trust

One sneaky detail stands out. The flyer lists the MyVA number, but that alone does not make the flyer real.

Scammers often mix real information with fake offers. A real phone number, real logo or familiar agency name can make people lower their guard.

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That is why you should verify the offer through VA.gov, your official VA account or your local VA facility before responding.

What the fake VA shoe offer could steal

The flyer may look like it is only about shoes. The bigger risk comes next.

A fake offer like this could lead to a phishing page, a bogus form, a QR code trap or someone asking for sensitive details. That could include your Social Security number, VA login information, health information, address, bank details or credit card number.

Scammers may also use the information to target you again. Once they know you responded to a fake VA offer, they may try a follow-up call, text or email.

DR OZ WARNS MEDICARE SCAMMERS ARE STEALING BILLIONS — AND YOUR PERSONAL INFORMATION COULD BE NEXT

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A fake flyer claiming Veterans can get free athletic shoes from VA is spreading online, but the agency says it is not tied to any official program. (U.S. Department of Veterans Affairs)

What to do if you see the fake VA shoe offer

Do not share it. Do not forward it. Do not fill out a form. Do not scan any code connected to it.

Also, do not provide personal, financial or health information because of this flyer.

Instead, warn veterans, family members and colleagues without spreading the image. A quick heads-up can help someone avoid a costly mistake.

Ways to stay safe from VA scams

A few smart habits can help you spot fake VA messages before they turn into a bigger problem.

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1) Verify the offer through VA.gov

Go directly to VA.gov or use your official VA account. Do not rely on a flyer, social media post, text message or forwarded image.

2) Do not scan QR codes or click links

A scam flyer may send you to a fake website that looks official. Type the web address yourself or search for the VA page directly.

3) Never share VA login details

Do not give anyone your VA.gov username, password or sign-in code. VA says it will not ask you to share login credentials in an email.

4) Protect personal and health information

Treat your Social Security number, address, date of birth, medical information and benefits details as sensitive. A free offer should never require that kind of information from a random form.

QR CODE EMAIL SCAM TARGETS EMPLOYEE REVIEWS

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VA says veterans should verify suspicious benefit offers through VA.gov, an official VA account or a local VA facility. (Antonio Diaz / Getty Images)

5) Call VA using a trusted number

If you have questions, contact VA through an official phone number, the VA website or your local VA facility. Do not trust contact details from a suspicious flyer alone.

6) Report the fake VA shoe offer

Veterans who suspect fraud can report it through VSAFE.gov or call 1-833-38V-SAFE. Reports help VA and other agencies track scams that target veterans.

7) Use strong antivirus protection

Strong antivirus software can help protect you if you click a bad link, scan a risky QR code or land on a fake website tied to a scam. Good protection can block malicious pages, warn you about suspicious downloads and help stop malware before it does damage. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.

8) Consider a data removal service

Scammers often use personal details found online to make fake offers feel more believable. A data removal service can help reduce how much of your information is sitting on people-search sites, including your address, phone number and other details that can be used to target you. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.

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9) Take action fast if you responded

If you already clicked, scanned, called or shared information, change your VA.gov password right away. Use a trusted password manager to create and store a strong, unique password you do not use anywhere else. Turn on multifactor authentication if you have not already done that. Then watch your accounts for suspicious activity.

10) Warn others without forwarding the flyer

Tell family members, friends and veteran groups that the offer is fake, but do not send the flyer along with your warning. Even if your goal is to help, someone else may miss your warning, save the image or share it again. Instead, send a short message that says the free VA shoe offer is a scam and tell them to verify any VA benefit through VA.gov or their local VA facility.

Kurt’s key takeaways

A free pair of shoes can make you drop your guard, especially when the flyer uses VA branding and familiar shoe names. That is the whole trick. Scammers are using trust to push veterans and families toward a bad link, a fake form or a request for personal info. Slow down and verify it through VA.gov or your local VA facility. And if you want to warn someone, send them a message saying the offer is fake instead of forwarding the flyer itself. That keeps the scam from spreading.

Would this fake VA shoe offer have made you pause, or would the official-looking design have fooled you? Let us know by writing to us at CyberGuy.com.

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I spent a week using the Trump phone — it sucks

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I spent a week using the Trump phone — it sucks

The Trump phone was never a serious phone. Not when it was announced last June, in dodgy renders and with an incoherent spec sheet. Nor when Trump Mobile admitted — just two weeks later — that it wouldn’t be made in the US. Not even when the company revealed the final phone, first to me over a video call in February and then to the world in April through a short commercial with the slick sheen of AI.

It’s now on sale for $499, past the days of its tenuous, ever-shifting release dates. A few buyers even have the phone, The Verge among them, though more still seem not to.

It’s clear now that the T1 is a real phone, but that doesn’t mean it’s a serious one. Still, for the next thousand words or so, I will try to take it seriously.

$499

The Good

  • It actually exists
  • 3.5mm headphone jack
  • MicroSD card slot
  • It basically runs stock Android

A serious phone wouldn’t look like this

The T1 Phone is a curved slab of cheap gold plastic, the smartphone equivalent of a pair of knockoff wraparound Oakleys. The gold finish — more yellow in certain light, though it certainly does shine and shimmer — is tacky in every sense, with a sticky friction that makes it feel distinctly unpleasant to the touch. My phone arrived with a tiny scratch in the top-right corner.

The phone is fairly thin, and light, but its excessively curved waterfall display feels immediately dated. It also loses one of the chief advantages of that design — better in-hand feel — thanks to the oddly angular frame, which juts into my palm as I hold it.

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Almost every detail speaks to bad design. There’s the American flag logo, missing a stripe. The fact that “Trump Mobile” appears on the back twice, in two different orientations and two different fonts. Or the camera module, where the three lenses are spaced at irregular intervals.

Count the stripes.

I don’t think anything about this phone annoys me as much as the lens spacing.

God, I miss notification LEDs.

A headphone jack is less uncommon, but still pretty rare.

There are things to like. The 3.5mm headphone jack will have its fans, as will the microSD card slot inside the phone, or the fact that the phone ships with a case, charger, and braided USB cable. These are things that a certain type of Android fan has lamented the absence of for years.

I, for one, am more excited to be reviewing a phone with a notification light again, a true treat that I thought we’d lost forever. It’s a glimpse of a better world, one I didn’t expect from Trump Mobile of all companies. But like the curved screen, even these welcome touches betray that this is a dated, old-fashioned phone, one based on an old HTC design that already felt like a throwback two years ago.

A serious phone would work outside the US

I live in the UK, meaning I may well have the only Trump phone outside of North America. It cannot maintain any signal stronger than 2G, meaning I can use it for texts and calls but not for data. As best as I can tell from digging through the T1’s FCC certification documents, the phone simply doesn’t support the network bands commonly used in Europe.

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The T1 Phone isn’t sold in Europe, and that misshapen flag makes its target market clear. But even Americans get to go on vacation every once in a while. From my experience, it seems unlikely that the T1 would work anywhere in Europe and perhaps not anywhere in the world outside North America.

A serious phone would use more than the minimum hardware

At first glance, the T1’s spec sheet might seem impressive enough: a 120Hz OLED screen, a 5,000mAh battery, a triple rear camera with 50-megapixel sensors.

But the truth is you could find similar specs on almost any $200 Android phone and superior ones on phones sold at this price. Hardware like this is cheap and commodified, something that’s only beginning to change thanks to the ongoing memory crisis. Here, amusingly, the T1 is generously specced: 512GB of storage and 12GB of RAM come as standard. Those, along with the inclusion of wireless charging, are the only things that really stand out on this spec sheet.

Real gold, guaranteed.

Real gold, guaranteed.

Despite all that RAM, and Qualcomm’s modestly capable Snapdragon 7 Gen 3 chipset, the T1 is often sluggish. It sometimes stutters when switching apps or triggering animations, making even basic apps like Duolingo frustrating to use. This hardware isn’t flagship, but it should certainly be more capable than this. I can only assume Trump Mobile didn’t develop the sort of software and firmware performance optimizations that other manufacturers do, handicapping the phone from the start.

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1/16

I took the T1 Phone out with me around London to test the camera.
Photo: Dominic Preston / The Verge

I suspect the camera’s limitations are for similar reasons. The three rear lenses and single selfie camera take basic, functional photos, at least in good light — with the exception of the 8-megapixel ultrawide, which is uniformly poor.

Other phone manufacturers spend millions optimizing their image pipelines, and none of that work is evident here. Daylight photos are vivid and oversaturated, nighttime shots are noisy, and the telephoto shows no signs of electronic stabilization at all, making it feel shaky and unstable. Incredibly, by default every shot is overlaid with a strangely small T1 watermark — as if anyone should want to take credit for these photos.

1/12

While David Pierce took the excuse to test it in DC.
Photo: David Pierce / The Verge

A serious phone would have made more effort in its software

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As the Trump phone lurched haltingly toward its launch, the going assumption from many was that it would be a bloated mess, loaded with spyware, crypto apps, and MAGA-themed experiences, putting the president’s leering face front and center.

The truth is rather more mundane. It runs Android — the nearly two-year-old Android 15, to be precise — with almost no modifications at all. This is, in fact, about as close to what the nerds call “stock” Android as you’re ever likely to get these days.

The only preinstalled apps that are out of the ordinary are Truth Social, Trump’s own social media network, and Doctegrity, a telehealth platform that’s included with Trump Mobile’s $47.45 cell service. Beyond that you get a single Trump Mobile wallpaper and those photo watermarks, and that really is that.

In a sense, that’s a good thing — I’m hardly lamenting the lack of bloatware. But there’s also no sign that Trump Mobile has the ability or the intent to optimize its phone’s software or deliver any features beyond the minimum.

Truth Social comes preinstalled, though you can get rid of it.

Truth Social comes preinstalled, though you can get rid of it.

More worryingly, Trump Mobile hasn’t announced how long it will support the phone with software updates. When I spoke to executives from the company in February, they seemed confused by my question about how many Android version updates the phone would receive, though they did insist that customers won’t “be locked into what’s there today.” For now, that means a 2024 version of Android with a February 2026 security patch; I wouldn’t hold my breath for either to be updated any time soon.

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A serious company would put more effort in

In a strange way, the T1 Phone isn’t all that terrible, but only because it proves how hard it actually is to make a truly terrible phone these days. It’s easy enough to throw together the baseline hardware, stick Android on top, and call it a day. For better or worse, that’s more or less exactly what Trump Mobile has done. Between the simple software and the dated hardware features, the T1 is an oddly compelling phone for some old-school Android fans, but Trump Mobile got there entirely by mistake.

Premium.

Premium.

This isn’t a serious phone. It’s a marketing stunt that got out of hand, a way to grab attention and juice the subscriber count for an overpriced cell service with the president’s name on it.

Trump Mobile doesn’t care about this phone. And after the year of reporting on it that’s led to this review, I’m thrilled to finally say: Neither should you.

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