Connect with us

Technology

How to remotely fix family computer woes

Published

on

How to remotely fix family computer woes

We’ve all been there — whether it’s a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While gathering around a kitchen table to troubleshoot is ideal, distance often gets in the way. 

And let’s face it, trying to explain complex steps over the phone or video chat can be a challenge. So, what’s the solution? Remote assistance might just be the answer you’re looking for. Let’s explore how you can lend a helping hand from afar and get those tech troubles sorted out.

First, a word of caution. Having reported on outside scammers encouraging you to download and connect remotely to them, be very careful to use the following remote connection tips for those you already know and trust.

GET SECURITY ALERTS, EXPERT TIPS — SIGN UP FOR KURT’S NEWSLETTER — THE CYBERGUY REPORT HERE

It’s possible to remotely access a family member’s computer. (Kurt “CyberGuy” Knutsson)

Advertisement

How to set up remote access on Windows

1. Quick Assist

Quick Assist is a built-in remote access tool available on Windows 10 and 11.

  • To start, search for Quick Assist in the Start menu or find it in the Windows Accessories folder.
  • Open the app and choose “Help someone,” then sign in with your Microsoft account (your friend or family member does not need one).
  • You’ll receive a six-digit code that expires in 10 minutes.
  • Then, share this code with the person you’re helping.
  • They should open Quick Assist and enter the code under the “Get help” section.
  • After they grant permission, you’ll be able to control their computer. You can even use the Remote Reboot option to restart their computer and maintain the connection.

2. Windows Remote Assistance

For users on Windows 7, 8 or 10, you can use the older Remote Assistance tool.

  • Have the person you’re assisting search for “Invite someone to connect to your PC” in Windows, or find it via Control Panel.
  • They need to send you an invitation file via email and share the generated password.
  • Alternatively, they can use Easy Connect if available, which only requires providing a password.

3. Remote Desktop Connection

Remote Desktop Connection allows you to fully control another PC.

  • First, enable the feature on the remote computer by navigating to Settings.
  • Then click System.
  • Next tap Remote Desktop.
  • Open the Remote Desktop Connection tool from the Start menu.
  • Then, enter the remote PC’s name or IP address, and connect using the credentials provided.

BEST ANTIVIRUS FOR PCS — CYBERGUY PICKS 2024

Quick Assist. (Microsoft)

WINDOWS USERS WORLDWIDE FACE BLUE SCREEN OF DEATH DUE TO CROWD STRIKE ISSUE

How to set up remote access on Mac

1. Screen share in messages

Mac users can use the Messages app for remote assistance. Both parties need to be signed in with their Apple ID and be using macOS. 

Advertisement
  • Open Messages.
  • Start or select a conversation.
  • Click the “i” button.
  • Then click Share.
  • You can ask the other person to “Ask to share screen” with you, granting you control to help them with any issues.

2. SharePlay in FaceTime

For macOS Monterey or later, you can use SharePlay in FaceTime to share screens.

  • Ensure SharePlay is enabled in FaceTime’s preferences.
  • Start a FaceTime call.
  • Have the other person click FaceTime in the top menu.
  • Then select Screen Share and choose to share the entire screen.
  • You can view but not control their screen.

BEST ANTIVIRUS SOFTWARE FOR YOUR MAC

NEW CYBERATTACK TARGETS IPHONE AND APPLE IDS: HERE’S HOW TO STAY SAFE

How to use FaceTime’s SharePlay in iOS 18 on iPhone or Mac

With iOS 18, Apple has enhanced FaceTime’s SharePlay feature, making it easier than ever to help family members with their computer issues remotely. Here’s how you can use SharePlay to guide them through troubleshooting steps:

  • Start a FaceTime call: Begin by initiating a FaceTime call with the family member who needs assistance.
  • Activate SharePlay: Once the call is connected, tap the SharePlay button. This will give you several options, including sharing your screen or requesting access to the other person’s screen.
  • Share your screen: If you need to show them how to perform a task, select “Share My Screen.” This will broadcast your screen to the other person, allowing them to follow along with your instructions.
  • Request screen access: If you need to see their screen to diagnose an issue, select “Ask to Share.” The other person will need to approve this request. Once approved, their screen will appear on your device.
  • Interactive tools: While viewing their screen, you can use the new drawing tools to highlight areas or draw instructions directly on their screen. This can be incredibly helpful for pointing out specific buttons or menu options.
  • Control playback: If you’re watching a tutorial video together, you can control the playback, and it will sync across both devices. This ensures you’re both on the same page.
  • End SharePlay: When you’re done, simply tap the SharePlay button again and choose to end the session.

Using these steps, you can effectively assist your family members with their computer issues, no matter where you are.

BEST ANTIVIRUS FOR MAC, PC, IPHONES AND ANDROIDS — CYBERGUY PICKS

Advertisement

How to use Google Meet for remote assistance on Android

 Settings may vary depending on your Android phone’s manufacturer 

  • Open the Google Meet app on your Android device.
  • Click Create a new meeting. 
  • Tap Share
  • Then share the meeting link with the family member who needs assistance via a text or email. 
  • Both you and your family member should join the call using the provided link.
  • Tap the three-dot menu in the bottom right corner and select “Share screen.” Choose the screen or app you want to share. This allows the other person to see your screen and follow along with your instructions.
  • If you need to see their screen to diagnose an issue, ask them to share their screen using the same steps. They will need to approve this request.
  • While viewing their screen, you can guide them verbally or use the chat feature to send instructions. Although Google Meet doesn’t have built-in drawing tools, you can use third-party apps like Google Keep for annotations.
  • If you’re watching a tutorial video together, you can control the playback on your device, and they can follow along on their screen.
  • When you’re done, simply tap the “Stop sharing” button and end the call.

HOW TO REMOVE YOUR PRIVATE DATA FROM THE INTERNET

How to set up remote access for Chrome and other platforms

1. Chrome Remote Desktop

Chrome Remote Desktop is a versatile tool for cross-platform remote access. Both parties need to use Google Chrome and visit the Chrome Remote Desktop site.

  • The person needing help should click “Share My Screen.” 
  • Download the necessary app. 
  • After installation, they generate a 12-digit code, which you enter on your computer to gain control.
  • This setup makes future sessions easier to initiate.

WHAT IS ARTIFICIAL INTELLIGENCE (AI)?

Chrome Remote Access. (Google)

BEWARE OF THIS MCAFEE GOOGLE CHROME AD SCAM

Advertisement

2. Remote access via video conferencing software

Many video conferencing apps, like Zoom and Microsoft Teams, offer screen sharing and remote control features.

  • In Zoom, request control by selecting “Request Remote Control” from the View Options menu during a call.
  • The meeting host can then grant you control.
  • In Teams, click “Request control” during screen sharing, or give control by selecting “Give control” from the sharing toolbar.

THE HIDDEN COSTS OF FREE APPS: YOUR PERSONAL INFORMATION 

Kurt’s key takeaways

We all run into computer trouble every so often, or we know someone who does. Instead of waiting until you’re together in the same room — which may be a long time for some loved ones — utilize remote access capabilities to troubleshoot the problem from far away, no matter what device you have.

What challenges have you faced while helping someone with tech issues from a distance, and how did you overcome them? Let us know by writing us at Cyberguy.com/Contact

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

Advertisement

Ask Kurt a question or let us know what stories you’d like us to cover.

Follow Kurt on his social channels:

Answers to the most-asked CyberGuy questions:

New from Kurt:

Copyright 2024 CyberGuy.com. All rights reserved.

Advertisement

Technology

OpenAI keeps shuffling its executives in bid to win AI agent battle

Published

on

OpenAI keeps shuffling its executives in bid to win AI agent battle

OpenAI announced yet another reorganization Friday, consolidating certain areas and making company president Greg Brockman the official lead of all things product.

In a memo viewed by The Verge, Brockman wrote that since OpenAI’s product strategy for this year is to go all-in on AI agents, the company is combining its products to “invest in a single agentic platform and to merge ChatGPT and Codex into one unified agentic experience for all.”

To do this, the company is making a suite of org chart changes, although it’s still operating under some of the same ones from last month. That’s when AGI boss Fidji Simo went on medical leave and OpenAI announced that Brockman would be in charge of product strategy and CSO Jason Kwon, CFO Sarah Friar, and CRO Denise Dresser would take control of business operations.

It’s all part of OpenAI’s recent strategic shift to focus on key revenue drivers like coding and enterprise and stop pouring resources into “side quests” ahead of its potential IPO later this year and amid investor pressure to turn a profit.

In Simo’s continued absence, Brockman’s role leading product strategy is now official, as well as the company’s “scaling” arm. Under Brockman will be four different pillars. The first is core product and platform, led by Thibault Sottiaux, who has been OpenAI’s engineering lead for Codex, and the second is critical enterprise industries, led by ChatGPT head Nick Turley. Third is the consumer pillar, such as health, commerce, and personal finance, which will be led by Ashley Alexander, who has been its healthcare products VP. The fourth pillar — core infrastructure, ads, data science, and growth — will be led by Vijaye Raji, who has been OpenAI’s CTO of applications.

Advertisement

Brockman wrote in the memo that OpenAI’s goal is now to “bring agents to ChatGPT scale, in order to give individuals and organizations significantly more value and utility from our products.”

Continue Reading

Technology

Is that traffic ticket text a scam or real?

Published

on

Is that traffic ticket text a scam or real?

NEWYou can now listen to Fox News articles!

You’re going about your day when your phone buzzes. A text hits your phone. It looks official. It sounds urgent. And suddenly, you are being told you owe money for a traffic violation. That is exactly what Todd from Texas experienced. He emailed us and said:

“I received this text message today. It was so baffling because I haven’t lived in California for nearly a decade. I didn’t click on anything or respond. How can I tell if this is for real or if this is a scam?”

If you’ve gotten a message like this, you are not alone. This type of scam is spreading fast, and it is designed to pressure you into acting before you think. Let’s break down what is really going on.

Sign up for my FREE CyberGuy Report

Advertisement
  • Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
  • For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com trusted by millions who watch CyberGuy on TV daily.
  • Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.

FAKE AGENT PHONE SCAMS ARE SPREADING FAST ACROSS THE US

This message may look official, but several red flags show it is likely a scam designed to pressure you into paying quickly. (Kurt “CyberGuy” Knutsson)

What the traffic ticket scam text looks like

At first, the message seems convincing. It claims to be a “final reminder” from the California DMV, and it warns of penalties like license suspension and added fees. It even includes a link that appears somewhat official. However, once you slow down and take a closer look, the red flags quickly start to pile up.

The biggest red flags in this message

Here are the key warning signs to watch for in messages like this.

9 WAYS SCAMMERS CAN USE YOUR PHONE NUMBER TO TRY TO TRICK YOU

1) The phone number makes no sense

The message comes from a number with a +63 country code. That is the Philippines, not California. Government agencies in the U.S. do not send official legal notices from international numbers. That alone is a major warning sign.

Advertisement

2) No name, just “Dear Driver”

Legitimate notices from a DMV or court almost always include your full name or at least some identifying information. “Dear Driver” is vague on purpose. It allows scammers to send the same message to thousands of people.

3) The link isn’t a real DMV website

The message includes this link:

ca.mnvtl.life/dmv

That isn’t a government domain. Official DMV websites in California use “.ca.gov” or similar trusted domains. Scammers often create lookalike links to trick you into clicking.

4) Urgency and threats

The message pushes you to act quickly with a deadline. It lists consequences like license suspension and extra charges. Scammers rely on fear. When you feel rushed, you are more likely to click without thinking.

Advertisement

FBI WARNS OF DANGEROUS NEW ‘SMISHING’ SCAM TARGETING YOUR PHONE

5) Asking you to reply to proceed

The text says to reply with “Y” to get instructions. That is another trap. Responding confirms your number is active, which can lead to more scam messages.

6) Generic language and odd phrasing

Parts of the message feel slightly off. The tone is formal but not quite right. That subtle awkwardness is common in scam messages sent to large groups of people.

7) Overloaded threats designed to scare you

The message piles on consequences like license suspension, added fees, court action and even credit damage. In this case, it even mentions a license suspension and a $160 late payment charge. That combination is meant to overwhelm you and push you to act fast. Real agencies usually provide clear, specific notices, not a long list of escalating threats in a single text.

INSIDE A SCAMMER’S DAY AND HOW THEY TARGET YOU

Advertisement

Scam texts like this often arrive out of nowhere and try to create urgency before you have time to question them. (Kurt “CyberGuy” Knutsson)

What this means for you

Even if you have never driven in California, you could still receive this message. Scammers cast a wide net and hope someone takes the bait. If you click the link, you could be taken to a fake payment page. That page may ask for your credit card details, personal information or login credentials. In some cases, it can also install malware on your device or redirect you to credential-stealing pages. This isn’t about a ticket. It is about getting your data.  State DMVs typically do not send final legal notices or payment demands by text message.

Why these scams keep working

These messages work because they tap into something most people fear. Legal trouble, fines and losing driving privileges. They also look just real enough to pass a quick glance. That is all scammers need. As more services move online, these scams will continue to evolve.

Unlike typical DMV scams, this message impersonates a court and escalates the threats to make the situation feel more serious (Kurt “CyberGuy” Knutsson)

Ways to stay safe from traffic ticket text scams

Start with a simple rule. Never trust a payment request that shows up out of nowhere. Here are practical steps you can take:

Advertisement

1) Do not click the link

If you are unsure, do not tap anything in the message. That includes links and reply options.

2) Use strong antivirus software

If you accidentally click a link, strong antivirus software can help detect malware and protect your data. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

3) Verify directly with the DMV

Go to your state’s official DMV website by typing it yourself into your browser. Do not use the link in the text.

4) Check the sender carefully

Look at the phone number. International numbers or random strings are a clear warning sign.

5) Ignore generic greetings

Real notices will usually include your name or case details. Vague language is a red flag.

Advertisement

6) Consider a data removal service

Scammers often get your number from data broker sites. Removing your personal info from those databases with a data removal service can reduce these messages. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

7) Block and report the number

On your phone, block the sender and report it as spam. This helps reduce future attempts.

8) Turn on spam filtering

Enable spam filtering on your phone or through your carrier to catch more of these messages before they reach you.

Kurt’s key takeaways

Todd did the right thing. He paused, questioned the message and did not click. That one decision likely saved him from handing over personal information. When it comes to messages like this, skepticism is your best defense. If something feels off, trust that instinct.

Should phone carriers and tech companies be doing more to block scams like this before you ever see them? Let us know by writing to us at Cyberguy.com

Advertisement

CLICK HERE TO DOWNLOAD THE FOX NEWS APP

Sign up for my FREE CyberGuy Report

  • Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
  • For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com trusted by millions who watch CyberGuy on TV daily.
  • Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join. 

Copyright 2026 CyberGuy.com. All rights reserved.

Advertisement
Continue Reading

Technology

Honda’s hybrid future starts with new Accord and RDX prototypes

Published

on

Honda’s hybrid future starts with new Accord and RDX prototypes

Honda revealed prototypes of two new hybrid models, an Accord sedan and the Acura RDX SUV, during its annual business briefing this week, built on a platform that it says will begin launching next year. The RDX was announced earlier this year as Honda’s first SUV to feature the next-gen version of its two-motor hybrid system.

In March, Honda announced it would take a writedown of up to 2.5 trillion yen ($15.7 billion) on its EV investments. Now Honda says its EV-related losses will be “resolved” by 2029, and that it will reevaluate its EV plans in 2030.

Continue Reading
Advertisement

Trending