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Be wary of door-to-door contractors after storms, NC insurance commissioner warns

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Be wary of door-to-door contractors after storms, NC insurance commissioner warns


North Carolina Insurance Commissioner Mike Causey is warning residents of scammers who come to homeowners after storms and offer on the spot to fix damage — damage that Causey says may not even exist.

Causey is urging people to be cautious of anyone coming to their door offering a free roof inspection. He said this a common trick anytime North Carolina has a significant storm.

“I’m not here to disparage any of our legitimate contractors, but we have an epidemic of fraud, especially a roofing fraud,” Causey said.

After storms — including ice storms, hailstorms, hurricanes and other events — people will go door-to-door, leaving business cards and offering free roof inspections or other services, he said.

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“Most of these folks are nothing but true scam artists trying to take your money,” he said. “So we’re urging people to be on high alert for anybody that comes to your house offering a free roof inspection. The best solution is just say no. Make sure you know who you’re dealing with, with a local, reputable business.

People can lose money on hiring a contractor who then does shoddy work or uses “inferior” materials, Causey said. Then, insurance companies might choose not to insure a home with a roof in poor condition.

When looking for a roofing contractor, people should check references and check whether the contractor is licensed, bonded and has a good reputation with the Better Business Bureau, Causey said. If the prospective contractor asks them to sign a paper, the person should be aware of whether they are signing an assignment of benefits. An assignment of benefits ensures the money the insurance company is paying goes directly to the contractor, and if the person ties to break the contract, they would end up owing a percentage of the costs because of the contract.

“So don’t sign anything unless you know exactly what you’re signing,” Causey said.

Some of contractors have created damage on a roof so they can show the homeowner later that the roof is damaged, Causey said. His office has set up cameras in the past that have caught that.

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“They’ll take a screwdriver or pry bar and pry up shingles or bend the shingles to make it appear like there’s damage that wasn’t there,” Causey said. “They take golf balls and put in socks and they’ll bang them down on the shingles to look like hail damage, different tricks like that. And they’ll take a picture, or they’ll take a sample and go show the homeowner and say, you you’ve got a real problem on your roof, and we can fix it right now.”

They’ll often ask for a large deposit on the spot to do the work, he said. Then, they might not show up to complete the work.

Many contractor issues turn into legal battles, Causey said.

If a person suspects fraud, they can report it anonymously at ncdoi.gov. They can report insurance issues to the Department of Insurance’s website or via the toll-free phone number, 855-408-1212.

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Duarte girl kidnapped in 2020 at 5 years old found safe in North Carolina

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Duarte girl kidnapped in 2020 at 5 years old found safe in North Carolina


A girl who was kidnapped from Duarte in 2020 when she was just 5 years old has been found safe in North Carolina.

The Washington County Sheriff’s Office said it found Karen Rojas, who is now 11, on Tuesday. She was enrolled in school under an alias, according to investigators.

Authorities said she was kidnapped on June 2, 2020.

The Los Angeles County Sheriff’s Department and the Los Angeles Department of Children and Family Services notified Washington County law enforcement that she may be in the state.

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They coordinated with several agencies, located the girl and took her into protective custody.

“These are very rare occurrences to have such a positive outcome on such an old case as this, but it reminds us that through hard work, and dedication, and cooperation, stories with positive outcomes like these can happen,” the Washington County Sheriff’s Office said in a social media post.

Due to the age of the child, further information was not immediately available.

Copyright © 2026 KABC Television, LLC. All rights reserved.



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These 4 Western NC towns are among WorldAtlas favorites for 2026

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These 4 Western NC towns are among WorldAtlas favorites for 2026


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A new list from WorldAtlas named the publication’s top 10 favorite North Carolina towns of 2026, including several locations located in Western North Carolina.

Founded in 1994 by cartographer John Moen and his wife, Chris Woolwine-Moen, WorldAtlas publishes educational materials and articles on geography, sociology, demography, environment, economics, politics, and travel.

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Previous Citizen Times articles have covered numerous mentions of Western North Carolina from WorldAtlas, including “idyllic” and “unpretentious” towns, scenic drives, a favorite downtown area, and more. In the new list, published March 9, WorldAtlas writers chose their all-time favorite North Carolina towns ― almost half of which were located in the western region of the state.

Here’s what WorldAtlas had to say about mountain North Carolina towns, plus the full list and more.

What to do in Banner Elk, N.C.

WorldAtlas noted the range of activities offered in Banner Elk throughout the year. The town sits in the Blue Ridge Mountains between the Sugar Mountain and Beech Mountain ski resorts. Writers highlighted the following locations and activities in Banner Elk:

  • Wildcat Lake, which has a lifeguarded white-sand beach and is used for swimming, non-motorized boating and fishing for largemouth bass, trout, and bluegill
  • Grandfather Mountain Nature Museum, a museum located at Grandfather Mountain
  • The Mile High Swinging Bridge, the highest suspension footbridge in the United States, which visitors can cross on foot

What to do in Blowing Rock, N.C.

Also included on the WorldAtlas list, Blowing Rock takes its name from a rock formation where the wind appears to blow upward. The list highlighted the following locations and activities in Blowing Rock:

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  • The town’s namesake, “Blowing Rock,” is a rock formation known for views of Johns River Gorge and the surrounding forest
  • Fishing, spelunking and rock climbing opportunities in the area
  • Moses H. Cone Memorial Park, also known locally as “Cone Park,” which has hiking trails and is located on the Blue Ridge Parkway
  • Memorial Park on Main Street, where town events and concerts often take place

What to do in Brevard, N.C.

Brevard, also known as the “Land of Waterfalls,” is home to more than 200 waterfalls located across Transylvania County. WorldAtlas highlighted the following locations and activities in Brevard:

  • Museums, trails, rock climbing and the surrounding area’s many waterfalls
  • Guided Jeep and hiking tours to view waterfalls throughout Transylvania County
  • Veterans History Museum of the Carolinas, a museum displaying artifacts from U.S. military conflicts
  • Transylvania Heritage Museum, a museum focused on local history and genealogy

What to do in Hot Springs, N.C.

Hot Springs’ name comes from the natural springs that attract visitors from across the state and region. The springs are commonly visited by hikers seeking relief after traveling along the Appalachian Trail, which runs through the town. WorldAtlas highlighted the following activities and events:

  • Kayaking on the French Broad River
  • Trailfest, a celebration of hiking typically held in April
  • French Broad River Festival, a celebration of the French Broad River held each year on the first weekend of May
  • White-water rafting and ziplining opportunities in the area
  • Fishing, skiing, sport shooting, golf, disc golf, biking and horseback riding opportunities throughout the area
  • A range of accommodations including campgrounds, privately owned cabins, apartments, suites and cottages, with options from basic to luxury experiences

WorldAtlas’s best towns in North Carolina

The full list of WorldAtlas’s favorite North Carolina towns of 2026 included:

  • Banner Elk
  • Beaufort
  • Blowing Rock
  • Brevard
  • Davidson
  • Edenton
  • Hot Springs
  • Seagrove
  • Manteo
  • Wrightsville Beach

Iris Seaton is the trending news reporter for the Asheville Citizen Times, part of the USA TODAY Network. Reach her at iseaton@citizentimes.com.



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‘It was dire’: NC State professor returns from Qatar after being trapped during Iran war

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‘It was dire’: NC State professor returns from Qatar after being trapped during Iran war


An North Carolina State University professor is back home Monday night after he was trapped in the Middle East as war with Iran broke out.

Rich Spontak was stuck in Qatar while traveling from Bangkok to Spain and was forced to stay in the country for about a week. Several travelers were trapped for days in the Middle East after Iran’s
Supreme Leader Ayatollah Ali Khamenei and several defense leaders were
killed in joint strikes by the United States and Israel.

Spontak, like many travelers, found himself stranded in the Middle East after the initial attacks, which quickly entangled more surrounding countries, including Kuwait and Saudi Arabia, where seven U.S. service members were killed in retaliatory attacks from Iran.  

Spontak said there were times he thought he wouldn’t make it out.

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“I would just keep looking out and looking for the missiles,” Spontak said. “Some people that I met along the way were hit by shrapnel from the missles. It was dire.”

Airspace over Iran, Iraq, Bahrain, Kuwait and Syria remained closed, according to flight-tracking service Flightradar24. Azerbaijan also shut the southern sector of its airspace on Thursday after accusing Iran of a drone attack that injured four civilians and damaged an airport building.

Lilia Austin, a Chapel Hill woman who was part of a group of 100 women who went to Israel for a trip the day before Khamenei was killed, also returned home on Sunday after she left Israel through Egypt.

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