RALEIGH, N.C. (WTVD) — A graduation ceremony for NC State University’s Department of Biological Sciences at Reynolds Coliseum on Friday night left hundreds of family members outside, frustrated and emotional after they were not allowed into the building.

Inside, graduates were met with pomp and circumstance as they walked across the stage to accept their degrees.

Outside, people shouted in confusion as they realized they would not be permitted to enter.

“I’m hurt. She’s hurting. We’re hurt,” said Dr. Darlene Jackson, a grandmother from Winston-Salem. “They’re asking, can’t we get here? But this is ridiculous. Ridiculous.”

Families said they arrived about an hour before the 7:30 p.m. ceremony, only to find a line wrapped around the building. Many said they were eventually told the venue had reached capacity.

“They are saying the fire marshal shut it down because it’s too crowded,” Jackson said. “They should have known how many occupy this. They should have had it in a different place.”

Sally Charlet said she flew in from Florida earlier in the day to watch her granddaughter graduate.

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“We get here, and we are turned away,” she said. “That’s BS. It shouldn’t be happening like this. They did not plan this well, and they should have tickets. That would have made a lot of sense.”

According to GoPack.com, Reynolds Coliseum seats about 5,500 people.

Some families said they were especially devastated after years of supporting their students’ work.

“It’s very disheartening,” said Rhonda Bartone, whose son earned his Ph.D. In toxicology. “He did a five-year program getting his Ph.D., and we have no family. And they’re seeing him get his Ph.D. right now. We had to text his professor and ask him to please take some pictures of him. It’s hard not to cry.”

Several people outside shared photos sent by students inside showing empty seats.

“There was unfortunately not better planning for the hundreds of students, maybe even thousands of students, and, of course, thousands of students, even more people, parents, siblings, loved ones,” said Julia Norton, whose fiancé earned his Ph.D.

One father, Eddie McFall, who is also an alumnus of NC State, said he has three children at the university, including a senior graduating Friday.

“His mother was five feet from the door when they shut it down,” he said. “Won’t let anybody in there.”

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About 45 minutes after the ceremony began, someone came outside to address the remaining crowd. Families were told their only option was to watch a livestream from the student union or on their phones.

“I can go to my house and watch the livestream,” McFall said. “Who’s the event coordinator? Who from the school did this? This is awful, and it needs to be made right.”

NC State did not respond to questions about how the situation unfolded or why the event was not ticketed. The university said it provided a livestream for those unable to attend in person and had posted earlier in the week advising visitors to expect delays around the coliseum.