Louisiana

Louisiana’s health secretary wants AI on the phones and the website

Published

4 months ago

March 23, 2026

Louisiana residents may see changes in calling the state health department or using its website if it turns to artificial intelligence to save money.

The department is examining how it can implement AI over the next few years to make residents’ experiences more efficient and reduce spending, Louisiana Department of Health Secretary Bruce Greenstein said at an AI symposium at LSU.

The first and largest deployment, should the department proceed with it, would be in its call centers. Running the two centers costs over $40 million a year. Greenstein said using AI to answer calls could reduce costs by up to 25%.

That would save the state $10 million a year while still preserving an option to talk to a human employee.

When the department was seeking information about an AI call option, Greenstein said, there was an overwhelming response from possible providers.

Greenstein, who has worked in both the public and private sectors, said he also is interested in using AI to help residents maneuver the department’s website. It houses information on an array of topics from SNAP benefits and Medicaid to oyster harvesting.

“Navigating our web properties becomes challenging if you’re looking for very specific information,” Greenstein said in an interview after the symposium on Friday. “So having chatbots to help people navigate our system is something we’re also considering.”

The department must respect the sensitive clinical information it deals with, Greenstein said, while keeping up with technological advances.

He said he is interested in creating protections in collaborations with health care professionals to codify patients’ rights to privacy.

Some rights would include a consent requirement if patient information was to be run through an AI database. Another would be a notification of changes, especially if a process is losing human interaction entirely.

“So on the AI side, because we’re in kind of the new frontier, what I suspect is that we’ll proceed extra cautiously where the robot takes the place of decision-making for the human,” Greenstein said. “But we’ll have more kind of slack in the system to experiment on the administrative task side.”

Greenstein critiqued other states’ restrictions on AI and said he did not see issues with Louisiana’s implementation yet.

“We are not seeing something that I’m deeply concerned about thus far,” he said. “And within state government, we’ve been taking a cautious but forceful approach forward in analyzing the opportunities but not making any decisions without having a proper amount of security concerns addressed or just thoughtful analysis.”

Gov. Jeff Landry released an executive order in October mandating governmental AI use to be “responsible, ethical, beneficial and trustworthy.”

The order restricts the state government’s use of AI platforms from “free software, especially those created and operated by nation states like the Communist Chinese Party.” He specifically named China’s DeepSeek AI model.

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Louisiana

Meta’s Louisiana Data Center to Surpass $250 Billion Price Tag

Published

37 minutes ago

July 13, 2026

Press Room

Meta’s Louisiana Data Center to Surpass 0 Billion Price Tag

Meta Platforms Inc. has committed to spending an additional $40 billion on its sprawling data center campus in Louisiana, pushing its total expected investment beyond $250 billion for the site as it continues to grow its artificial intelligence computing footprint.

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Louisiana

DeRidder man found dead in Sabine River

Published

13 hours ago

July 12, 2026

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NEWTON COUNTY, Texas. (KPLC) – A DeRidder man reported missing was found dead in the Sabine River Sunday morning, according to the Newton County Sheriff’s Office.

Newton County Sheriff Colton Havard said Jordan Jamal Allen was located around 7:50 a.m. on July 12 with help from Texas Parks and Wildlife game wardens, the Beauregard Parish Sheriff’s Office, and 409 Search and Rescue.

Authorities say the body was recovered not far from where Allen went under Friday night near the U.S. 190 bridge east of Bon Wier at the Texas-Louisiana state line.

The sheriff said that Allen and a woman were said to be wading across the river Friday when the current began pulling the woman.

The sheriff said Allen tried to help her, but went under around 8:45 p.m. and wasn’t seen again. He said the woman made it back to land safely.

We will have more in this story as it develops.

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Louisiana

Check out the Outdoors calendar for fishing events

Published

23 hours ago

July 12, 2026

Press Room

Check out the Outdoors calendar for fishing events

MONDAY

RED STICK FLY FISHERS PROGRAM: 7 p.m., Bluebonnet Regional Library, 9200 Bluebonnet Blvd., Baton Rouge. Open to the public. Email Brian Roberts: roberts.brian84@gmail.com. Website: rsff.org

WEDNESDAY

FLIES & FLIGHTS: 7-9 p.m, Rally Cap Brewing, 11212 Pennywood Ave., Baton Rouge. Casual fly tying. Open to public. Email Chris Williams: thefatfingeredflytyer@gmail.com

THURSDAY

ACADIANA FLY RODDERS PROGRAM: 6 p.m., Pack and Paddle, 601 E. Pinhook, Lafayette. Open to public. Email Darin Lee: at cbrsandcdc@gmail.com. Website: acadianaflyrodders.org

FRIENDS OF NRA/SOUTHWEST LA BANQUET: 6 p.m., Riverside Bar & Grill, 3748 Louisiana 3059, Lake Charles. Call Brack Cole 337-912-1620. Email: jbcoleair@yahoo.com

ONGOING

STATEWIDE TOURNAMENT & ANGLERS RODEO/S.T.A.R.: Through Sept. 7, Coastal Conservation Association’s summer-long fishing event. Tagged redfish, coastal/offshore species categories & youth division. CCA membership required. Website: ccalouisiana.com/star

LOTTERY HUNTS

DOVE/TEAL: July 27 application deadline for dove hunt on Elbow Slough Wildlife Management Area and teal hunt on White Lake Wetlands Conservation Area. Website applications only on Wildlife & Fisheries/Louisiana Outdoors License, Permits and Tags webpage. Fee $8.50. Details: dove hunt, David Hayden at dhayden@wlf.la.gov; teal hunt, Lance Ardoin at lardoin@wlf.la.gov

AROUND THE CORNER

JULY 21 — LAFAYETTE KAYAK FISHING CLUB MEETING: 6 p.m., Pack and Paddle, 601 E. Pinhook, Lafayette. Call 337-232-5854. Website: lafayettekayakfishing.com

JULY 21-22 — GULF COUNCIL SHRIMP COMMITTEE MEETING: Gulf Council office, 4107 W. Spruce St., Tampa, Florida. In conjunction with Scientific and Statistical committees. Website: gulfcouncil.org

JULY 23 — ACADIANA BUGS & BREWS: 6 p.m., Pack and Paddle, 601 E. Pinhook, Lafayette. Casual fly tying and local beers provided. Open to the public. Email Darin Lee: cbrsandcdc@gmail.com. Website: packpaddle.com

JULY 23-25 — International Grand Isle Tarpon Rodeo, Grand Isle Marina & Otto Candies Pavilion, Grand Isle. Website: tarponrodeo.org

JULY 24-25—BASSMASTER JUNIOR CHAMPIONSHIP: Kentucky Lake, Paris, Tennessee. Website: bassmaster.com

JULY 26 — SOUTH LOUISIANA HIGHPOWER CLUB MATCH: 8:30 a.m., Ascension Parish Sheriff’s Range, St. Landry Road, Gonzales. NRA XTC & F-Class match rifle or service rifle, 200-yard/50-rounds match course. Fee $15 members, $20 nonmembers, $5 juniors. $25 annual club (first match free) and Civilian Marksmanship Program membership (allows purchases from CMP). Call Mike Burke, 337-380-8120. Email: SouthLAHighPower@hotmail.com

FISHING/SHRIMPING

SHRIMP: Spring inshore season closed except for Breton/Chandeleur sounds; all outside waters open.

OPEN RECREATIONAL SEASONS: Private recreational red snapper; gray triggerfish; flounder; lane, blackfin, queen and silk snappers and wenchmen among other snapper species; all groupers except closed for goliath and Nassau groupers in state/federal waters.

CLOSED SEASONS: Greater amberjack; bluefin tuna; gag, goliath and Nassau groupers in state/federal waters. Commercial greater amberjack season closed.