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Global tech outage impacts Austin EMS services overnight

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Global tech outage impacts Austin EMS services overnight


An Austin-based cybersecurity firm apparently caused a global IT outage which impacted emergency services overnight in Austin.

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“CrowdStrike is a, let’s call it, a very core fundamental tool that protects systems for cybersecurity,” Direct Marketing Solutions Chief Information Security Officer and cybersecurity expert David Malicoat said.

On Thursday evening, systems started having major issues.

“CrowdStrike rolled out an update and there was one file in that update that had an issue. Typically, with these updates, those systems will reboot, and they’ll come back online. In this case, what was happening is this issue was keeping that reboot from happening,” Malicoat said.

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Malicoat said computers were stuck on the blue screen of death.

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The City of Austin’s internal systems were impacted. Emergency services went manual for dispatch calls. Instead of having a computer program helping decide which units or stations to send out, dispatchers were making those calls using radios. 

The 311 call center was unavailable for about three hours overnight. The City of Austin said the essential systems were restored in a matter of hours.

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Williamson County said it was also impacted overnight, but the emergency communications’ ability to answer 911 calls or dispatch first responders was not.

Texas DPS closed all driver’s license offices across the state because of technical issues.

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Baylor Scott and White said they’re continuing to work through issues related to the technical disruption. St. David’s Healthcare said they weren’t directly impacted, but they’re working with vendors who may have been.

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“We as a society have to look at the level that we’re using technology and the ability to say, do we have resilient either backup systems when it comes to technology or a means of the process in general, to make sure that we are able to continue to operate in a way that we don’t disrupt our life and we’re just down hard, as they say,” Malicoat said.

The CEO of CrowdStrike said on X that the issues have been identified, and a fix has been deployed. He emphasized this was not a security or cyber incident and customers remain fully protected.

“To think that you have a worldwide impact and a set of outages based upon one file in your very popular piece of software, that’s concerning,” Malicoat said.

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It is unclear how long it will take to fix the global issue. Malicoat said IT or security professionals are going to have to physically touch every system to bring it back online.



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Austin, TX

Texas Plans Second Execution of the Year

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Texas Plans Second Execution of the Year


Cedric Ricks spoke in his own defense at his 2013 murder trial, something most defendants accused of a terrible crime do not do. Ricks confessed that he had killed his girlfriend, Roxann Sanchez, and her 8-year-old son. He admitted he was aggressive and had trouble controlling his anger, stating that he was “sorry about everything.” […]



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Austin, TX

Will the rest of Austin allergies seasons be as bad as cedar this year?

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Will the rest of Austin allergies seasons be as bad as cedar this year?


Austin had a particularly itchy and drippy cedar fever season to start the year. Many winter days, from late December into February, had high or very high ashe juniper (aka cedar) pollen counts. 

Central Texas has a year-round allergy season with mold popping up at any time. For the more traditional spring and fall allergy seasons, forecasters at AccuWeather are predicting some of the allergens across the country will be worse this year than average. 

Texas, though, is a different story.

For grass allergies, which happen now through September, AccuWeather estimates Austin will have an average season. However, just west of the Interstate 35 corridor in the Hill Country to almost El Paso, that season is expected to be worse than normal. 

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“Texas may experience above-average grass pollen for a few weeks,” AccuWeather’s allergy report said, “though the season could be shorter-lived compared to northern areas.” 

It all depends on the weather

How much rain we get in the next six months and the perennial Texas heat will all affect the growing season for grasses and weeds, as well as the amount of pollen trees produce. The Farmers’ Almanac and the Old Farmers Almanac are both predicting a wetter and warmer spring.

Rain helps plants grow, which can increase pollen production over time. However, rainfall during allergy season can also bring temporary relief by washing pollen out of the air. That’s what we’re expecting this weekend, with our first meaningful rain chance in nearly three weeks. Tree and weed pollen levels might briefly drop, but mold could spike because it thrives in damp, humid weather. 

If spring continues with excessive heat like we saw in February, it could limit the growth of some plants and trees. Extreme heat can reduce how much they grow, and how much pollen they produce. On the other hand, if we get a healthy balance of rain and only slightly above-normal temperatures — not extreme heat — pollen counts could climb. That’s especially true as we head into April, typically our windiest month of the year, which helps spread pollen more easily.

How can you treat allergies in Austin?

If you are feeling the effects of allergies, here are some things you can do to lessen them: 

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  • Start taking allergy medication at least two weeks before your allergen’s season is supposed to start. Keep taking your allergy medication throughout your allergen’s season, even on low-pollen days.
  • Vary your allergy medication. You can take a nasal spray, an eye drop and an oral antihistamine at the same time to treat the different symptoms. If one kind of allergy medication isn’t working, consult your doctor about whether you should add a second one or switch out the medication. 
  • Take a shower before going to bed.
  • Take off outside clothes or shoes when you get into the house.
  • Do a daily nasal wash such as a neti pot or saline spray.
  • Consider seeing an allergist to get drops or shots to lessen your reaction to the allergen. 

Consider these household tips to improve your chances of keeping allergens away:

  • Change the filters in your house regularly during cedar fever season.
  • Vacuum and sweep regularly. 
  • Change your sheets, especially your pillow regularly. 
  • Keep doors and windows closed.
  • Clean out the vents in your home.
  • Have your home tested for indoor allergens such as mold.
  • Wash and brush the animals in your house to lessen the amount of allergens in the air. 
  • Wear a mask outside or inside while you are trying to lessen the pollen or mold indoors.



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Austin, TX

Texas Primary: Breakdown of Texas races

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Texas Primary: Breakdown of Texas races


Democrats tried to stop a mid-decade redistricting effort, but were unsuccessful. Now, we are starting to see some of the candidates emerging in those newly drawn districts. FOX 7 Austin’s Rudy Koski gives a full breakdown.



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