Augusta, GA
On top of water rate hike, Augusta slaps fee on card users
AUGUSTA, Ga. (WRDW/WAGT) – Days after announcing a 4.5% rate increase just before Christmas, Augusta Utilities announced another change that will raise costs for some customers.
Beginning Jan. 1 when the rate increase takes effect, customers paying online using a credit card will also be responsible for credit card processing fees, the city announced Friday – two days after the holiday.
“This policy change reflects an effort to manage rising operational costs while maintaining our commitment to providing quality service to our customers,” the city said in an announcement.
The rate hike and credit card fee come three months after the water system was shut down for days in the aftermath of Hurricane Helene so the system could be repaired.
“The credit card processing fee will appear as a separate line item at checkout, ensuring full transparency,” the city said in its announcement.
There is no fee for paying by check, money order, or cash.
The rate hike, approved by the Augusta Commission, “is necessary to address rising operational costs, infrastructure upgrades, and ongoing investments to ensure the long-term reliability of Augusta’s water system,” the city said Monday in a news release issued just before the Christmas holiday.
For the average residential customer using 5,000 gallons of water per month, the change will mean an increase of about $2.23 each month, the city said.
CITY STATEMENT
Rate increase: You can go online to learn more
- “Augusta Utilities values transparency and is committed to keeping customers informed,” the city of Augusta said in a news release. “Additional details about the rate adjustment, including FAQs and resources to help manage water use and reduce costs, are available at https://www.augustaga.gov/2771/Utilities or by contacting our customer service team at 706-821-1851.”
“This rate adjustment reflects our dedication to sustaining a solid water system for current and future generations,” said Utilities Director Wes Byne. “The funds will support critical projects such as pipeline replacements, water treatment upgrades, and emergency preparedness to better serve our growing community.”
A couple of days after Helene hit the city on Sept. 27, city officials said the water system had to be shut down because too much debris was clogging the intake lines. It didn’t help that the pumps were running on generators because the electric service was out.

The outage lasted anywhere from 24 hours to days, depending on a customer’s location, and was followed by a boil order in case dirt and bacteria had seeped into pipes that were under low pressure.
The hike also comes as electric customers are dealing with a series of rate increases from Georgia Power, including a 3.5% hike that takes effect Jan. 1 – on top of separate increases when Unit 3 and Unit 4 went online at Plant Vogtle. There was also an increase in summer 2023 that was blamed on higher fuel costs.
Copyright 2024 WRDW/WAGT. All rights reserved.
Augusta, GA
Georgia opens new behavioral health crisis center in Augusta
AUGUSTA, Ga. (WRDW/WAGT) – A ribbon-cutting ceremony Wednesday marked the opening of Georgia’s newest behavioral health crisis center.
The new state-of-the-art facility, operated by Serenity Behavioral Health Systems, officially opened at 3421 Mike Padgett Highway.
The center was made possible through a state investment, including nearly $14 million in construction funding and $9.4 million for operations provided by the state.
The center replaces Serenity’s previous 16-bed crisis stabilization unit, which served the community for 17 years with funding support from the Georgia Department of Behavioral Health and Developmental Disabilities.

Expanded capacity
The new facility significantly expands crisis response capacity and includes:
- 24 crisis stabilization unit beds.
- 16 temporary 23-hour observation chairs,
- Capacity to serve up to 40 people at once.
- Staff increases from about 200 to 245
“We care. We’re here to help people. We’re here to serve,” said Chuck Williamson, the CEO of Serenity Behavioral Health.
The center will provide short-term stabilization, assessment and treatment services for individuals experiencing behavioral health or substance use crises.
People can seek services voluntarily or be referred through law enforcement, hospitals or the courts. The typical stay is three to five days but can be as long as 10 days.
Meeting community need
Bethany Trapp and Lt. Sean Rhodes say they head into encampments and wooded areas twice a month, connecting people in crisis to help.
“We go out and seek out these individuals that aren’t coming for resources, that may be suffering from a mental health situation,” said Rhodes, a lieutenant with the Richmond County Sheriff’s Office Homeless Outreach Team.
“We actually came across a couple of folks this morning who are in the middle of drug use, who said, ‘I want to get clean,’” said Trapp, program coordinator for CSRA Economic Opportunity Authority’s Marion Barnes Center.
Rhodes said law enforcement is often first on scene, and with emergency rooms and jails serving as the overflow for people in crisis, the need for this expansion goes beyond the new facility.
“This will take a lot of pressure off of the courts, off the jails, off law enforcement. There’s finally a place that’s very much dedicated and specialized in helping people when they have a crisis of those types,” Williamson said.
Part of statewide strategy
The opening of the Augusta Behavioral Health Crisis Center is part of Georgia’s broader strategy to build a stronger, more responsive behavioral health system focused on early intervention, crisis stabilization and long-term recovery support.
In the past five years, the state has started developing five new crisis center locations in Clayton, Fulton, Laurens and Richmond counties.
“This center represents hope for individuals and families experiencing a behavioral health or substance use crisis while also providing critical support to hospitals, law enforcement, and emergency responders throughout the region,” Georgia Department of Behavioral Health and Developmental Disabilities Commissioner Kevin Tanner said at Wednesday’s ceremony.
“For the first time, in my lifetime, I see that behavioral health and mental health is being given respect and parity with primary care and physical health care,” Williamson said.
Officials with Serenity Behavioral Health said the timeline to move into the new facility is still being finalized, but they expect the transition to take place in June.
Copyright 2026 WRDW/WAGT. All rights reserved.
Augusta, GA
Augusta mayor to host Vidalia onion giveaway at food truck event
AUGUSTA, Ga. (WRDW/WAGT) – Augusta Mayor Garnett Johnson will host a free Vidalia sweet onion giveaway during this month’s Food Truck Family Friday.
This month’s event will be on Friday at 4104 Windsor Spring Road from 5-9 p.m.
Community members are invited to enjoy an evening of food, music and fellowship while picking up complimentary Georgia-grown Vidalia onions.
“We’re proud to support Georgia’s largest industry and celebrate another Georgia Grown product this spring,” said Johnson.
The event will feature more than 30 food trucks and food vendors, live music and a family-friendly atmosphere.
It is free and open to the public.
Copyright 2026 WRDW/WAGT. All rights reserved.
Augusta, GA
Augusta commissioners consider forgiving $70,000 in trash contractor fines
AUGUSTA, Ga. (WRDW/WAGT) – Augusta commissioners are being asked to forgive more than $70,000 in fines against the city’s trash contractor, Coastal Waste and Recycling, following missed pickups, cart problems and complaints.
Coastal took over all three of Augusta’s trash collection zones last year. Both the city and the company blamed early problems on the transition.
The city assessed about $144,000 in fines during the first three months. Commissioners are now recommending the city waive more than $70,000 of those penalties from the first month of the contract.
“They went from, you know, one month having like 40 some odd thousand in charges to now I think they’re averaging about 500 some in charges per month and those charges of course are based on if there’s a missed pickup or, or different things like that,” said Don Clark, District 5 commissioner.
Some commissioners pushed back on forgiving the fines, while others said the city shared blame for the rocky start.
The recommendation now moves to the full commission for a final vote next week.
Copyright 2026 WRDW/WAGT. All rights reserved.
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