Connect with us

Rhode Island

Audit faults MBTA for CharlieCard misuse by transit ambassadors • Rhode Island Current

Published

on

Audit faults MBTA for CharlieCard misuse by transit ambassadors • Rhode Island Current


BOSTON — The MBTA knew as early as 2019 that some of its transit ambassadors were using agency-issued CharlieCards for personal use, but the transit authority has failed to address the problem, according to a new state audit.

The ambassadors, who work for a private contractor that operates under the name Block By Block, help passengers buy tickets and navigate stations and also serve as the T’s eyes and ears monitoring safety hazards and maintenance needs inside the subway system.

“The MBTA should hold Block By Block accountable for inappropriate use of these cards,” said the report from Auditor Diana DiZoglio’s office.

The report also found that the T could not verify that ambassadors were fully trained before assuming their posts and that spot checks of station infrastructure (elevators, escalators, and other equipment) were not being conducted at agreed-upon twice-per-hour intervals.

Advertisement

The audit — covering the two-year period from January 1, 2021, to December 31, 2022 – was released on Sunday, which is unusual. A spokesman for the auditor’s office said the audit was released over the weekend to reduce overlap with another audit or audits scheduled to be released this week.

According to the audit, the problem of ambassadors abusing T passes first surfaced in April 2019, when the MBTA decided to replace CharlieCards assigned to specific stations with passes assigned to individual transit ambassadors.

In a communication at the time to transit ambassadors and Block By Block, the T said the change was needed because there had been a significant increase in what it called “courtesy taps” with the CharlieCards and not all taps were being reported. The communication also reiterated that the CharlieCards were to be used for work only and their use would be closely monitored.

Three months later, the MBTA shifted gears and went back to the system of assigning cards to stations and not individuals, in part because high turnover of transit ambassadors made it difficult to track card usage.

Nevertheless, the audit said, the three-month experiment “revealed signs of misuse of the courtesy taps (e.g., BBB employees letting people in for free and cards being used at locations not covered by those employees).”

Advertisement

At the end of the two-year audit period on December 31, 2022, the problem had not gone away. The audit said the station-based cards were used for more than 2.5 million taps over the two years, but only 669,547, or 27 percent, were reported by transit ambassadors along with specific reasons for the taps.

“Failure to properly record courtesy taps, at a rate of $2.40 per transaction, increases the risk for significant lost revenue,” the audit said. “Our analysis also identified 83,990 instances where these fare access cards were used at different MBTA locations than the ones where the cards were assigned. In 445 of these instances, the fare access cards were used on an MBTA bus, indicating a high probability that the card was used for personal use.”

Transit ambassadors reported that they used their passes to let riders into the subway system in many instances because of problems with passenger gates, faulty fare passes, and mixups involving riders unfamiliar with the system.

But the cards were also used to let in members of the military (48,038 taps), customers experiencing homelessness (75,532 taps), customers who didn’t have enough money for the fare (92,492 taps), and for station checks (113,295).

The audit included a response from the MBTA, which disputed the suggestion that ambassadors were tapping in customers and costing the T significant fare revenue.. The T said many of the taps not reported by ambassadors were related to infrastructure checks, mostly for elevator inspections. The agency also said the CharlieCards are secured in station booths and instances where passes are being used “at an abnormally high rate” are investigated by the T’s fraud department.

Advertisement

The audit, however, said the T’s deputy director of fraud detection and analytics revealed that his team does not monitor courtesy taps. The audit also said on-site monitoring of ambassadors indicated the passes are not confined to a station booth but typically carried by the ambassadors themselves.

The audit urged the T to set a specific threshold for courtesy taps that, if exceeded, would trigger an investigation.

“It is also important to investigate instances that exceed the established threshold or when station-assigned fare access cards are used at locations other than where they are assigned,” the audit said. “For example, as part of our data analysis, we noted that on December 31, 2022, one station-assigned fare access card was used 40 times at the Orient Heights station when it was assigned to the Wood Island station. The use of this pass 40 times in one day in a station where it was not assigned—and certainly not secured in the station booth—and the MBTA’s response to this issue indicates a lack of monitoring and control and a lack of awareness by MBTA management about how its operations are being conducted.”

This article first appeared on CommonWealth Beacon and is republished here under a Creative Commons license.

Advertisement

GET THE MORNING HEADLINES DELIVERED TO YOUR INBOX

Advertisement



Source link

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Rhode Island

Woman dies in Rhode Island car crash 1 month after husband of 58 years died unexpectedly

Published

on

Woman dies in Rhode Island car crash 1 month after husband of 58 years died unexpectedly


Two people are dead and another injured after a vehicle collision on Tuesday in Rhode Island.

Crews responded to the area of 212 Hartford Pike in Foster at approximately 3:15 p.m. for a two-car head-on crash with one occupant still trapped in the vehicle and not breathing.

According to WJAR 10, a vehicle traveling westbound crossed over into the eastbound lane attempting to pass several vehicles.

The operator of the passing vehicle, 34-year-old Aaron McCrory of Danielson, Connecticut, was brought to Rhode Island Hospital where he was pronounced deceased.

Advertisement

The passenger of the second vehicle, 81-year-old Sandi Brooks of Vernon, Connecticut, was also transported to Rhode Island Hospital where she was pronounced deceased.

The driver of the second vehicle is in stable condition at Rhode Island Hospital.

82-year-old Neil Brooks, who was married to Sandi for 58 years, passed away suddenly on Wednesday, November 27, 2024.

While the crash was a terrible tragedy, we can hope that Neil and Sandi are together again.

Advertisement



Source link

Continue Reading

Rhode Island

Rhode Island man to plead guilty to setting fire to Black church

Published

on

Rhode Island man to plead guilty to setting fire to Black church



Kevin Colantonio, 35, of North Providence, R.I., was arrested a few days after the fire at Shiloh Gospel Temple. He is expected to admit to targeting the church because of its mostly Black membership.

play

PROVIDENCE, R. I. – A Rhode Island man has agreed to plead guilty to charges that he set fire to a North Providence church earlier this year, targeting it because of its mostly Black membership, according to court documents.

Advertisement

Kevin Colantonio of North Providence was arrested a few days after the early morning fire Feb. 11 at Shiloh Gospel Temple, a Pentecostal church.

He admitted to buying a Bic lighter and gasoline at a nearby Cumberland Farms shortly before midnight, pouring the gasoline around the outside of the church and igniting it, according to a plea agreement filed Friday in U.S. District Court, Providence.

Colantonio’s actions caused church services to be cancelled, according to court records, preventing its congregants from their free exercise of religion. He stipulated he chose the church because of actual or perceived color, race, religion, national origin or ethnicity of its members.

Surveillance video, information from witnesses and a bank card helped lead police to Colantonio. Investigators said they found racist writings in Colantonio’s apartment. Prosecutors read from one of them during Colantonio’s initial court appearance four days after the fire. It said: “Hunt them down. Gun everyone who isn’t white.”

Colantonio has also agreed to plead guilty to charges that he threw feces and urine at two prison guards who were delivering his breakfast on March 4 at the Donald W. Wyatt Detention Facility in Central Falls, court papers show.

Advertisement

Colantonio was charged with damage to a religious property, malicious damage by means of fire and two counts of assault of a federal officer. The first two counts carry a maximum sentence of 20 years in prison and a $250,000 fine. The second count requires a minimum sentence of five years.

The arson unnerved the church community, which has about 100 members, and drew intense police scrutiny. Pastor Eric Perry said the fire could have been fatal if the church had been holding a service when it was set.



Source link

Advertisement
Continue Reading

Rhode Island

Something savory: R.I. Food Club’s favorite dishes from around New England in 2024 – The Boston Globe

Published

on

Something savory: R.I. Food Club’s favorite dishes from around New England in 2024 – The Boston Globe


1. Steak tartare with caviar at The Shipwright’s Daughter in Mystic, Conn.

If you live by the Connecticut border – or are willing to travel – you should absolutely to go to The Shipwright’s Daughter in Mystic. Chef David Standridge, who was named the 2024 Best Chef in the Northeast by the James Beard Foundation, has made it his mission to focus on sustainability, particularly when it comes to fish. Despite my love for seafood, one of my favorite dishes there was his steak tartare on a bed of potato mille-feuille. The potatoes looked like golden strips of Texas toast, but they were crunchy on the outside and soft and smooth on the inside. Add a little bump of caviar. It’s worth it.

Steak tartare on a bed of potato mille-feuille and topped with caviar at The Shipwright’s Daughter, a James Beard award-winning restaurant in Mystic, Conn.Alexa Gagosz/Globe Staff

2. Raw fluke aquachile at Courtland Club in Providence, R.I.

Advertisement

Whenever I go to Courtland Club to eat food prepared by chef Nikhil Naiker, I make sure to start with some sort of crudo or other raw fish. Naiker, who cooks under the Nimki pop-up brand, has a one-year residency at Courtland Club, where he’s serving a rotating selection of bright and flavorful plates that sing to those with palates favoring citrus and salt.

Well, my heart was singing with this raw fluke aquachile this past summer. It was plated beautifully, with slices of onion adorning the white fluke.

Raw fluke aquachile with slices of onion at Courtland Club, in Providence, R.I.Alexa Gagosz/Globe Staff

3. Potato curry cakes at Comfort Kitchen in Dorchester, Mass.

The food at Comfort Kitchen is largely a celebration of the ingredients and flavors of the African diaspora. But some dishes draw from other international influences, such as the potato curry cakes I tasted for dinner recently. They’re seasoned with a hot, Indian-inspired spice blend and served with lemon yogurt and a savory tomato jam. Read my colleague and Globe food critic Devra First’s five-star review of the restaurant here.

Advertisement
Potato curry cake with tomato jam at Comfort Kitchen.Comfort Kitchen

4. Green curry ramen at Pickerel in Providence, R.I.

Pickerel is still considered a newcomer to Providence. The dark and intimate ramen shop on the West Side of the city, in the former Big King restaurant space, is co-owned by Spencer Smith, a longtime bartender, and Scott LaChapelle, a chef specializing in ramen and soups. I recently enjoyed a few ramen bowls with a dining companion, and their green curry ramen was quite a standout. It was a special, and Smith told our table that the recipe came from a ramen master LaChapelle previously trained under.

Green curry ramen from Pickerel, a restaurant on the West Side of Providence, R.I. Alexa Gagosz/Globe Staff

5. Crispy eggplant at Hangry Kitchen in Pawtucket, R.I.

While antiquing on a miserable, rainy day this past summer, I stopped into Hangry Kitchen for a late lunch and had a full spread. Out of all the dishes I tried, these crispy eggplant pieces with mole sauce were memorable. I ate them like thick steak fries, dunking and scraping the bottom of the plate to get as much mole as possible.

Crispy eggplant pieces with mole sauce served at Hangry Kitchen, a restaurant in Pawtucket, R.I.Alexa Gagosz/Globe Staff

6. Corn ribs at Palo in Providence, R.I.

Palo, a tapas bar that has become one of my go-to spots to grab a bite in Providence, has these costillas de maíz (corn ribs) that I may have a slight addiction to at this point. They serve you a basket of them and you can customize all the fixings — paprika salt, roast lime aioli, and queso fresco — to your own liking.

Advertisement
Corn ribs served at Palo, a tapas restaurant in Providence, R.I.Alexa Gagosz/Globe Staff

7. Salt and pepper chicken from Rubato in Quincy, Mass.

Rubato is an interesting Hong Kong-style fast restaurant that opened in Quincy, Mass., in 2022. I went this past winter to taste some bao and had an incredible, well-seasoned salt-and-pepper fried chicken dish with bok choy and rice.

8. Potato croquettes from Frank & Laurie’s in Providence, R.I.

Do not sleep on the specials at Frank & Laurie’s, the new brunch spot on Doyle Avenue in Providence. The pancakes were fabulous — fluffy, with solidly sweet maple syrup. But what truly stood out to me was their puntarelle and potato croquettes, which was a special on the menu this past fall. They were perfectly crispy, filled with juicy shreds of delicious bitter greens. They were served with a side of Anchoïade, a classic French dipping sauce made from capers, olives, and anchovies.

Advertisement
Potato croquettes filled with juicy shreds of those delicious bitter greens from Frank & Laurie’s.Alexa Gagosz/Globe Staff

9. Haiga-mai rice risotto with shellfish from Oberlin in Providence, R.I.

Everything about Oberlin is excellent, but there are certain dishes and specials that make you remember them months later. In February, they served a haiga-mai rice risotto with shellfish, chili and parmesan that I enjoyed with a dinner party at their chef’s counter. When it comes to flavor, haiga-mai rice falls between white and brown rice. It has a nuttier texture, like brown rice, but is chewier, like white. Haiga-mai rice goes through a special milling process that removes the bran but not the germ, which gives it a quick cooking time, makes it tender in texture, and easy to digest. Open shellfish were laid on top of the risotto as if the risotto was the bottom of a sea floor and the clams and mussels were in their natural environment.

10. Pork dumplings in chili sauce from Chong Qing House in East Providence, R.I.

Chong Qing House in East Providence is unassuming if you’re standing outside on Taunton Avenue, but inside is an authentic Szechuan restaurant. Their pork dumplings are steamed and delicate, and are served submerged in a bowl of chili sauce that’s so spicy it ignites the tongue and makes your lips numb. You’ll most certainly have leftover chili sauce. I took it home and used it in a rice bowl I made with leftover hanger steak and asparagus.

Pork dumplings in chili sauce from Chong Qing House in East Providence, R.I.Alexa Gagosz

11. Spicy beed salad at Central Provisions in Portland, Maine

I dream about this dish every year until I am able to taste it. The beef carpaccio at Central Provisions packs heat, and is elevated by bits of crushed peanuts and brightened by cilantro and onions. When I go to Central Provisions, I order this dish before I even order a drink. When I’m at home in Providence, I often consider how much it might cost — and if it would even be possible — to have this dish delivered on ice.

Advertisement

12. Beef empanadas from The Port of Call in Mystic, Conn.

The Port of Call has become a favorite dining room around New England, where chef Reneé Touponce continues to raise the culinary bar in the tiny village of Mystic. I’ve gone into this restaurant and shared a few plates at a time with the rest of my table. But there’s one thing I can’t get out of my head: just how good the beef empanadas were. They were stuffed with sofrito, cheese, olives, and beef, and served with sides of chimichurri and charred chili aioli.

A spread of plates, including the squid ink empanadas (far left) at The Port of Call restaurant in Mystic, Conn.Idlewild Photo Co.

13. Pasta al Forno from Rino’s Place in East Boston, Mass.

Sometimes you just need a big bowl of pasta, particularly as the weather grows chillier. While in college, I lived right next door to Rino’s Place in East Boston, and could always smell the basil and garlic wafting into my apartment’s windows from their kitchen. I recently returned to my old stomping grounds to bring a lifelong Bostonian there so they could see what they’ve been missing out on. The pasta al forno is homemade rigatoni with mini meatballs and ricotta, topped with mozzarella and baked. It’s less than $25 and an absolutely ridiculously huge portion. I had leftovers for days.

Advertisement
Pasta al forno from Rino’s Place, an Italian restaurant in East Boston, Mass.Alexa Gagosz/Globe Staff

14. Nashville hot chicken from Honeybird in East Providence, R.I.

This past fall, I sat at the bar at Honeybird in East Providence for some Nashville hot fried chicken tenders and too many sides for just two people. If you haven’t been there yet, this was a concept from Nick and Tracy Rabar of Avenue N fame that opened in August 2022. It’s located inside a restored gas station, and there are some fun tributes to the location’s former life with a backdrop of ‘90s hip hop.

Nashville hot chicken and corn bread with honey, mac and cheese, mashed potato, and cream corn from Honeybird in East Providence, R.I.Alexa Gagosz

16. Uni hand rolls from Mr. Tuna in Portland, Maine

In Portland, Maine, it’s hard not to root for Jordan Rubin, aka Mr. Tuna himself. The chef is an alum of Boston’s famed Uni, and has spent the better part of the last two decades nurturing his passion for Japanese cuisine. In 2017, he introduced his Mr. Tuna concept to Portland. It started as a sushi food cart and grew to a food truck and then brick-and-mortar space. The growth has been organic, and has blossomed into sister restaurant Bar Futo where they are focused on binchotan-fried cooking. At Mr. Tuna, grab a spicy tuna hand roll, sunomono salad with dashi pickles and wakame, and scallop sashimi with matsutake, pickled shiitake, shiso, and puffed rice. But my personal favorite is a DIY uni hand roll set up for $55. It includes 60 grams of uni, nori, shiso, fresh wasabi, and sushi rice. It’s pure, but also interactive and fun.

The DIY uni roll at Mr. Tuna in Portland, Maine.Jordan Rubin

17. Pork Schnitzel from Frankie’s in Burlington, Vt.

Advertisement
Pork schnitzel from Frankie’s, a new restaurant that opened in Burlington, Vermont, in 2024. Alexa Gagosz/Globe Staff

Frankie’s was where I had one of the best meals in 2024 overall. The restaurant opened in April by some of the same folks who previously led Hen of the Wood, another Burlington staple, and offer a unique and upscale farm-to-table dining experience.

Their menu changes daily and offers things like pickled sweet corn, whole wheat brioche, and littleneck clams. But the pork schnitzel, surprisingly, was my favorite dish, with its crispy edges and juicy center. End the night with a dessert, which is always a creative version of the Vermont creemee.


Alexa Gagosz can be reached at alexa.gagosz@globe.com. Follow her @alexagagosz and on Instagram @AlexaGagosz.





Source link

Advertisement
Continue Reading

Trending