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Audit faults MBTA for CharlieCard misuse by transit ambassadors • Rhode Island Current

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Audit faults MBTA for CharlieCard misuse by transit ambassadors • Rhode Island Current


BOSTON — The MBTA knew as early as 2019 that some of its transit ambassadors were using agency-issued CharlieCards for personal use, but the transit authority has failed to address the problem, according to a new state audit.

The ambassadors, who work for a private contractor that operates under the name Block By Block, help passengers buy tickets and navigate stations and also serve as the T’s eyes and ears monitoring safety hazards and maintenance needs inside the subway system.

“The MBTA should hold Block By Block accountable for inappropriate use of these cards,” said the report from Auditor Diana DiZoglio’s office.

The report also found that the T could not verify that ambassadors were fully trained before assuming their posts and that spot checks of station infrastructure (elevators, escalators, and other equipment) were not being conducted at agreed-upon twice-per-hour intervals.

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The audit — covering the two-year period from January 1, 2021, to December 31, 2022 – was released on Sunday, which is unusual. A spokesman for the auditor’s office said the audit was released over the weekend to reduce overlap with another audit or audits scheduled to be released this week.

According to the audit, the problem of ambassadors abusing T passes first surfaced in April 2019, when the MBTA decided to replace CharlieCards assigned to specific stations with passes assigned to individual transit ambassadors.

In a communication at the time to transit ambassadors and Block By Block, the T said the change was needed because there had been a significant increase in what it called “courtesy taps” with the CharlieCards and not all taps were being reported. The communication also reiterated that the CharlieCards were to be used for work only and their use would be closely monitored.

Three months later, the MBTA shifted gears and went back to the system of assigning cards to stations and not individuals, in part because high turnover of transit ambassadors made it difficult to track card usage.

Nevertheless, the audit said, the three-month experiment “revealed signs of misuse of the courtesy taps (e.g., BBB employees letting people in for free and cards being used at locations not covered by those employees).”

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At the end of the two-year audit period on December 31, 2022, the problem had not gone away. The audit said the station-based cards were used for more than 2.5 million taps over the two years, but only 669,547, or 27 percent, were reported by transit ambassadors along with specific reasons for the taps.

“Failure to properly record courtesy taps, at a rate of $2.40 per transaction, increases the risk for significant lost revenue,” the audit said. “Our analysis also identified 83,990 instances where these fare access cards were used at different MBTA locations than the ones where the cards were assigned. In 445 of these instances, the fare access cards were used on an MBTA bus, indicating a high probability that the card was used for personal use.”

Transit ambassadors reported that they used their passes to let riders into the subway system in many instances because of problems with passenger gates, faulty fare passes, and mixups involving riders unfamiliar with the system.

But the cards were also used to let in members of the military (48,038 taps), customers experiencing homelessness (75,532 taps), customers who didn’t have enough money for the fare (92,492 taps), and for station checks (113,295).

The audit included a response from the MBTA, which disputed the suggestion that ambassadors were tapping in customers and costing the T significant fare revenue.. The T said many of the taps not reported by ambassadors were related to infrastructure checks, mostly for elevator inspections. The agency also said the CharlieCards are secured in station booths and instances where passes are being used “at an abnormally high rate” are investigated by the T’s fraud department.

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The audit, however, said the T’s deputy director of fraud detection and analytics revealed that his team does not monitor courtesy taps. The audit also said on-site monitoring of ambassadors indicated the passes are not confined to a station booth but typically carried by the ambassadors themselves.

The audit urged the T to set a specific threshold for courtesy taps that, if exceeded, would trigger an investigation.

“It is also important to investigate instances that exceed the established threshold or when station-assigned fare access cards are used at locations other than where they are assigned,” the audit said. “For example, as part of our data analysis, we noted that on December 31, 2022, one station-assigned fare access card was used 40 times at the Orient Heights station when it was assigned to the Wood Island station. The use of this pass 40 times in one day in a station where it was not assigned—and certainly not secured in the station booth—and the MBTA’s response to this issue indicates a lack of monitoring and control and a lack of awareness by MBTA management about how its operations are being conducted.”

This article first appeared on CommonWealth Beacon and is republished here under a Creative Commons license.

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R.I. blood supply was low before Brown mass shooting – The Boston Globe

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R.I. blood supply was low before Brown mass shooting – The Boston Globe


PROVIDENCE — The Rhode Island Blood Center’s blood supply was low before Saturday’s mass shooting at Brown University, and it is immediately stepping up blood drives to meet the need, an official said Sunday.

“We were definitely dealing with some issues with inventory going into the incident,” Executive Director of Blood Operations Nicole Pineault said.

The supply was especially low for Type 0 positive and negative, which are often needed for mass casualty incidents, she said. Type 0 negative is considered the “universal” red blood donor, because it can be safely given to patients of any blood type.

Pineault attributed the low supply to weather, illness, and the lingering effects of the pandemic. With more people working from home, blood drives at office buildings are smaller, and young people — including college students — are not donating blood at the same rate as they did in the past, she said.

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“There are a lot challenges,” she said.

But people can help by donating blood this week, Pineault said, suggesting they go to ribc.org or contact the Rhode Island Blood Center at (401) 453-8383 or (800) 283-8385.

The donor room at 405 Promenade St. in Providence is open seven days a week, Pineault said. Blood drives were already scheduled for this week at South Street Landing in Providence and at Brown Physicians, and the blood center is looking to add more blood drives in the Providence area this week, she said.

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“It breaks my heart,” Pineault said of the shooting. “It’s a terrible tragedy. We run blood dives regularly on the Brown campus. Our heart goes out to all of the victims and the staff. We want to work with them to get the victims what they need.”

She said she cannot recall a similar mass shooting in Rhode Island.

“In moments of tragedy, it’s a reminder to the community how important the blood supply really is,” Pineault said. “It’s an easy way to give back, to help your neighbors, and be ready in unfortunate situations like this.”

The Rhode Island Blood Center has donor centers in Providence, Warwick, Middletown, Narragansett, and Woonsocket, and it has mobile blood drives, she noted.

On Sunday, the center’s website said “Donors urgently needed. Hours extended at some donor centers, 12/14.”

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Edward Fitzpatrick can be reached at edward.fitzpatrick@globe.com. Follow him @FitzProv.





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Authorities provide update on deadly mass shooting at Brown University in Rhode Island

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Authorities provide update on deadly mass shooting at Brown University in Rhode Island


Authorities said two people were killed and eight more were injured in a mass shooting at Brown University, an Ivy League school in Rhode Island. Authorities said students were on campus for the second day of final exams.

Posted 2025-12-13T21:27:59-0500 – Updated 2025-12-13T22:03:08-0500



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RI school superintendent resigns amid antisemitic hazing investigation

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RI school superintendent resigns amid antisemitic hazing investigation


A Rhode Island school superintendent has resigned amid an investigation into alleged antisemitic hazing in the district, NBC affiliate WJAR-TV reports.

Smithfield Superintendent Dr. Dawn Bartz announced her resignation in a letter addressed to the school community. Bartz has been on leave since November after a report of hazing at Smithfield High School.

The Jewish Alliance of Rhode Island said five high school football players locked a freshman student in a bathroom, sprayed Lysol at the student and yelled antisemitic slurs.

In her resignation letter, Bartz focused on her successes surrounding academic outcomes, special education and STEM opportunities and other positives for the district, and thanked the community.

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“As Smithfield moves forward, I am confident the district will continue to build on this progress
and momentum. I wish all our students, staff, and families continued success in the years ahead,” she wrote.

The letter did not specify a reason for the resignation.

WJAR-TV first reported on the situation on October, when the Bartz released a statement on its investigation.

“The investigation confirmed inappropriate conduct among a small number of students,” Superintendent Dawn Bartz said in a provided statement. “Disciplinary action has been taken in accordance with district policy, and several student-athletes will not participate for the remainder of the season.”

The statement went on to say that there would be mandated training and education in response. However, the involved players were back at practice, which didn’t sit well with the victim’s family. His parents said his son walked into practice and found himself face-to-face with his alleged assailants.

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Five football players were initially removed from the team for the remainder of the season but were later reinstated. When asked about the reversal in October, Bartz issued a one-sentence statement saying, “The disciplinary process has concluded and we will not be discussing details involving students.”

Smithfield Town Council President John Tassoni said the situation has deeply divided the community.

“It’s a long time coming,” Tassoni said of Bartz’s resignation. “A lot of people are angry about what happened. A lot of people don’t know the truth of what happened, nor do I.”

An investigation is underway by the school committee’s attorney and a report is expected to be delivered to the school committee sometime next year, Tassoni added. However, some people have concerns about transparency and have floated the possibility of hiring an independent investigator.

The Jewish Alliance of Greater Rhode Island said they want the focus to be on student safety.

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“While we can’t speculate on the specific reasons behind the superintendent’s decision to resign, we remain focused on what matters most: that Smithfield schools become a place where Jewish students and all students feel safe, valued, and protected from bias and harassment,” President and CEO Adam Greenman wrote in an email.



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