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DraftKings fined in Connecticut for online slot machines that paid zero wins for a week

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DraftKings fined in Connecticut for online slot machines that paid zero wins for a week


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DraftKings and another gambling company were fined a total of $22,500 by the state of Connecticut for operating an online slot machine game that failed to pay any winners on more than 20,600 spins over one week in August 2023.

The game, Deal or No Deal Banker’s Bonanza, was advertised to pay out almost 95 cents for every dollar wagered on the game.

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But from Aug. 15 through Aug. 21 last year, a total of 522 people in Connecticut who wagered nearly $24,000 on the game over more than 20,659 spins received no wins, according to a report by Connecticut’s Department of Consumer Protection.

“Effectively, it was impossible for any Connecticut patron to achieve a win on the game for a period of 7 days, while live on the gaming platform,” according to the report, which was first detailed by the CT Insider news outlet on Tuesday.

A spokeswoman for the DCP said, “It was the first incident [in the state] where an online slot machine was not paying out as advertised.”

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The report found that neither DraftKings and the game’s producer, White Hat Gaming, notified Consumer Protection of the problem until the department requested information from the companies on Aug. 31 last year.

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That was more than a week after customers complained about the situation, and after an internal investigation by White Hat Gaming determined the cause of the problem in paying out as advertised.

A file in the game’s software had not been loaded properly, according to the Consumer Protection probe. The game was relaunched on Aug. 22 after a fix was implemented.

Nearly a week earlier, on Aug. 16, a player told DraftKings in an online complaint that they had played “a couple hundred spins” of bets of 20 cents apiece, “and not had one single winning spin or partial win,” according to a summary of complaints reviewed in the probe.

“I believe that RTP is incorrect,” wrote the customer, using the gambling acronym “Return to Player.”

A DraftKings representative wrote the customer in response on Aug. 17, suggesting there was no problem.

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“I understand how frustrating it can be when you haven’t hit a win,” the rep wrote. “However, all casino games are random, regardless of the player or length of time you’ve been playing.”

Another company rep, in response to a second customer’s complaint about many spins without seeing a payout, assured the player that the casino platform was regulated by the Consumer Protection Department and “are monitored on a regular basis to ensure fairness.”

The rep also told the player that there was an option to “self-regulate your play” but setting limits on wagers on the platform.

Another customer on Aug. 20 wrote DraftKings that he had played the game with more than 100 spins without a payout.

“I believe this is a problem as I have never played a slot game where I haven’t won a single cent in over 100 spins,” the player wrote.

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In a response to that complaint, a DraftKings rep wrote, “I understand it can be frustrating to have a bit of a cold streak, but I can assure you that there is nothing wrong with the game itself.”

That response came three days after DraftKings had informed White Hat of three patron complaints about the game not paying out and after White Hat’s business intelligence team discovered an issue with the RTP settings on the game, according to the Consumer Protection Probe.

On Aug. 29, a full week after White Hat identified the glitch and fixed it the game, “all patrons were eventually refunded” on their play during the affected week “without any notification from Draft Kings” about the reason for the refund, the DCP said in its report.

In January, White Hat agreed to pay the DCP $3,500 in fines to settle allegations that the game operated for a week with a 0% Return to Player in violation of state regulations and that the company failed to comply with reporting obligations.

In April, DraftKings agreed to pay the department $19,000 to settle the same allegations.

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Kaitlyn Krasselt, the spokeswoman for the Department of Consumer Protection, told CNBC that although “White Hat responded swiftly to inquiries from DCP investigators … The response from DraftKings to the consumer complaints was not satisfactory.”

“And as a result of the DCP investigation, [DraftKings] was instructed to implement greater internal controls for their products, submit regular reports for new games to DCP, and make improvements to their consumer complaints process,” Krasselt said.

She also said the incident with the slots game last year “is a great example of something that, if we were not there to intervene, may not have been taken seriously until our investigators got involved.”

A DraftKings spokesperson, in a statement to CNBC, said, “Our customers’ satisfaction and the integrity of our products are central to our success.”

“We have robust measures to monitor potential payout issues, and we investigate any concerns promptly. In the event of a game not functioning as intended, we ensure impacted customers are appropriately refunded,” the spokesperson said.

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“The issue in Connecticut arose from an error on the game developer’s side. We identified a possible issue within 48 hours of launch and immediately escalated it for investigation. All impacted customers were fully refunded within days of concluding there was an issue, and we have not encountered any similar issues with this vendor.”

White Hat Studios, a division of White Hat Gaming, in a statement to CNBC, said, “Delivering a fun, fair and transparent gaming experience is a top priority at White Hat Studios.”

“Regarding the technical fault concerning one of our games live with DraftKings in Connecticut in 2023, we took immediate action as soon as we became aware of the situation,” the company said. “It was a one-off incident and all affected players were fully refunded by DraftKings.”

“We take player protection very seriously and worked closely with the regulator and DraftKings to resolve the issue.”



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Ecuadorian national with manslaughter conviction sentenced for illegally reentering United States through Connecticut

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Ecuadorian national with manslaughter conviction sentenced for illegally reentering United States through Connecticut


NEW HAVEN, CT. (WFSB) – An Ecuadorian national with a manslaughter conviction was sentenced to 12 months and one day in prison for illegally reentering the United States through Connecticut after being deported.

40-year-old Darwin Francisco Quituizaca-Duchitanga was sentenced and had used the aliases Darwin Duchitanga-Quituizaca and Juan Mendez-Gutierrez.

U.S. Border Patrol first encountered Quituizaca in December 2003, when he used the alias Juan Mendez-Gutierrez and claimed to be a Mexican citizen. He was issued a voluntary return to Mexico.

Connecticut State Police arrested him in March 2018 on charges related to a fatal crash on I-91 in North Haven in March 2017. He was using the alias Darwin Duchitanga-Quituizaca at the time.

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ICE arrested him on an administrative warrant in Meriden in August 2018 while he was awaiting trial in his state case. An immigration judge ordered his removal to Ecuador in September 2018, but he was transferred to state custody to face pending charges.

Quituizaca was convicted of second-degree manslaughter in January 2019 and sentenced to 30 months in prison.

After his release, ICE arrested him again on an administrative warrant in Meriden in August 2023. He was removed to Ecuador the next month.

ICE arrested Quituizaca again on a warrant in Meriden on June 28th, 2025, after he illegally reentered the United States. He pleaded guilty to unlawful reentry on July 30th.

He has been detained since his arrest. U.S. Immigration and Customs Enforcement investigated the case.

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The case is part of Operation Take Back America, a nationwide initiative by the Department of Justice to combat illegal immigration and transnational criminal organizations.



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Justice Department sues Connecticut and Arizona as part of effort to get voter data from the states

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Justice Department sues Connecticut and Arizona as part of effort to get voter data from the states


HARTFORD, Conn. (AP) — Officials in Connecticut and Arizona are defending their decision to refuse a request by the U.S. Justice Department for detailed voter information, after their states became the latest to face federal lawsuits over the issue.

“Pound sand,” Arizona Secretary of State Adrian Fontes posted on X, saying the release of the voter records would violate state and federal law.

The Justice Department’s Civil Rights Division announced this week it was suing Connecticut and Arizona for failing to comply with its requests, bringing to 23 the number of states the department has sued to obtain the data. It also has filed suit against the District of Columbia.

Attorney General Pam Bondi said the department will “continue filing lawsuits to protect American elections,” saying accurate voter rolls are the ”foundation of election integrity.”

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Secretaries of state and state attorneys general who have pushed back against the effort say it violates federal privacy law, which protects the sharing of individual data with the government, and would run afoul of their own state laws that restrict what voter information can be released publicly. Some of the data the Justice Department is seeking includes names, dates of birth, residential addresses, driver’s license numbers and partial Social Security numbers.

Other requests included basic questions about the procedures states use to comply with federal voting laws, while some have been more state-specific. They have referenced perceived inconsistencies from a survey from the U.S. Election Assistance Commission.

Most of the lawsuits target states led by Democrats, who have said they have been unable to get a firm answer about why the Justice Department wants the information and how it plans to use it. Last fall, 10 Democratic secretaries of state sent a letter to the Justice Department and the Department of Homeland Security expressing concern after DHS said it had received voter data and would enter it into a federal program used to verify citizenship status.

Connecticut Attorney General William Tong, a Democrat, said his state had tried to “work cooperatively” with the Justice Department to understand the basis for its request for voters’ personal information.

“Rather than communicating productively with us, they rushed to sue,” Tong said Tuesday, after the lawsuit was filed.

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Connecticut, he said, “takes its obligations under federal laws very seriously.” He pledged to “vigorously defend the state against this meritless and deeply disappointing lawsuit.”

Two Republican state senators in Connecticut said they welcomed the federal lawsuit. They said a recent absentee ballot scandal in the state’s largest city, Bridgeport, had made the state a “national punchline.”



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New businesses heading to West Haven’s shoreline

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New businesses heading to West Haven’s shoreline


New businesses are soon set to replace old, rundown buildings in West Haven.

By the end of the summer, the former Savin Rock conference center is slated to become the Kelsey, a restaurant and banquet facility.

Crews are currently working on the inside, according to Mayor Dorinda Borer.

Next door, Jimmies of Savin Rock sits empty after it closed last month. It was open for a hundred years and is now for sale.

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Borer said it’s another opportunity to draw people to the city.

“When there are new developers in town, and they’re making things all bright and shiny, that makes people attracted to our city,” Borer said. “It just seems like everything’s starting to bust loose at once. It’s a lot of work behind the scenes, and then it all starts to come to fruition.”

Thirty new luxury apartments are set to replace the Debonair Beach Motel that fell into disrepair after its last day open more than a decade ago. Demolition began last fall, and it’s expected to continue in March.

Down the street, new condos were built by the same owner of the restaurant and bar Riva. They opened their doors last summer, welcoming eager crowds.

“The turnout’s been unbelievable,” Riva’s owner, Michael Delvecchio, said. “People traveling from other states, New York, Rhode Island, all over Connecticut. It’s something that West Haven been dying for.”

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Riva replaced Chick’s Drive-In, a West Haven hot-dog and seafood staple that closed in 2015 after its owner passed away.

Delvecchio doesn’t ignore that history. A sign that says “The Lodge at Riva” will be removed and replaced with “Chick’s” during the summer, with accompanying pictures of Savin Rock amusement park on the walls.

“Everybody in town has been, with all this shoreline and all this beach, waiting for something to happen,” he said. “Riva’s a little bit of everything.”



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