Boston, MA
How Boston Scientific's digital and IT boss upgraded her team from order takers to strategic thinkers
When Jodi Eddy joined General Electric shortly after earning a degree in computer science from Southern Connecticut State University, she expected that her entire career would unfold at the conglomerate.
Throughout Eddy’s 18-year run at GE, she rotated through nearly every job in IT one could have, ranging from engineering to cybersecurity. And GE saw great potential in her too. Only six months after joining the company, Eddy was approached to join a management leadership program, setting her on the path that would eventually see her become commercial chief information officer of two different GE business units.
But when Eddy was recruited to join medical-device maker Boston Scientific in 2013, she “had a vision that we could transform the IT organization,” says Eddy, who became CIO in 2015 and since 2020, has served as SVP and chief information and digital officer.
When Eddy joined the Massachusetts-based medical-technology company, it was worth about $17 billion and while digital investments were a core focus, the folks in IT were there primarily as order takers. Eddy quickly overhauled IT, completing multiple rounds of restructuring and empowering the team to show that technology should be more critically deployed to address a complex healthcare system.
Eddy says there is now a digital leader who sits on the executive management board of every division, every region, and every business function, so they can work together to deploy tech, rather than being told, “I want this software package. Go implement it for me.”
Today, Boston Scientific is valued at around $110 billion and “treats” over 75 patients globally every minute through its assortment of medical devices such ad pacemakers, catheters, stents, and pain management products. Digital teams have had greater oversight in the development of key projects including an Amazon-ish e-commerce site that’s currently being rolled out. While larger hospital systems are fairly easy for Boston Scientific to sell to, smaller lab offices often lack a fully dedicated IT team. A direct sales channel helps Boston Scientific book more sales.
“We’re listening to the strategies of the company and we are thinking of ways that technology can help solve our strategic priorities,” says Eddy.
Along with nearly all her peers, Eddy is keeping a very close eye on generative AI, though she thinks that “it is evolving slower than initially expected.” Eddy cites a recent survey by consulting firm McKinsey that found only 15% of companies see the technology having a meaningful impact on their bottom line. “But there’s such a huge inflow of money that we know the transformation will continue,” she adds.
With an aging population, staffing shortages, and “too much data,” according to Eddy, practitioners are overwhelmed. Generative AI can help consolidate and summarize large medical data sets to make them more productive and spend more time treating patients. AI models are also being used to detect abnormalities like tumors.
Boston Scientific is also bullish about the use of AI to scan and detect cyber incidents and for marketing use cases, helping create assets in mere hours rather than weeks.
But while Boston Scientific experiments with generative AI pilots within the organization, it isn’t putting the technology in patient-facing applications. And every decision that does receive input from AI today won’t rely on machines for the final say.
“We’re very cautious,” says Eddy. The rule of thumb, she adds, is that AI “never replaces the human. It supports the decision.”
John Kell
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NEWS PACKETS
The bill may soon come for CrowdStrike. Less than two weeks after a CrowdStrike outage took down millions of Microsoft systems and set off the world’s largest IT failure, projected financial losses to Fortune 500 companies may exceed $5 billion. Delta Air Lines, in particular, was stung badly by the outage and has reportedly hired a prominent attorney to seek damages from CrowdStrike and Microsoft. The outages cost Delta an estimated $350 million to $500 million, CNBC has reported.
Morgan Stanley opts for “build” over “buy” for generative AI. Financial firms have long opted to build their own customized tech systems rather than buy off the shelf, partly due to the highly regulated nature of the industry. The trend may be continuing with generative AI, as Morgan Stanley launches a new in-house tool using OpenAI’s GPT model that summarizes video meetings and generates drafts of follow-up emails based on them, the Wall Street Journal reports. The firm has been working with OpenAI since the companies signed a strategic partnership late in 2022. It is a similar strategy to what’s recently been deployed by BNP Paribas and TD Bank.
Apply to delay rollout of AI features. While Apple previewed a new suite of AI features to software developers this week, Bloomberg is reporting that the rollout this fall will arrive later than expected, missing the initial September launch of the tech giant’s iPhone and iPad software overhauls. Stakes are high for Apple to get AI right, as it is seen as a laggard to rivals like Microsoft. Meanwhile, in Washington, Apple signed on to the Biden administration’s voluntary AI guidelines, joining 15 other major tech companies including Amazon, Google, Meta, and Microsoft in committing to responsible AI development and testing.
ADOPTION CURVE
The ROI from AI. An inaugural survey by cloud-based software seller ServiceNow and Oxford Economics found that nearly four out of five respondents have increased their AI investments since 2023, with an average increase of 8.7%. But is that spending paying off? Yes and no, according to ServiceNow’s AI Maturity Index, which surveyed 4,470 executives globally at organizations where AI capabilities are in use.
Two-thirds of respondents say they are achieving positive returns on investment but only 23% say the gains are significant (15% or more). One in four say they are breaking even and 7% are losing money. The “Pacesetters” are further along and tend to be in tech, manufacturing, and banking; all more likely to score a 50 or higher out of 100 based on five pillars including AI strategy, governance, and workflow integration. “Others” are more often to be laggards and to operate in the nonprofit, telecom, and the public sectors.
JOBS RADAR
Hiring:
– Kayak, part of Booking Holdings, is seeking a chief technology officer based in Boston. Posted salary range: $275K-$350K/year.
– Citigroup is seeking a global head of wealth technology based in New York City. Posted salary range: $250K-$500K/year.
– U.S. Small Business Administration is seeking a deputy chief information officer based in Washington. Posted salary range: $147.6K-$221.9K/year.
Hired:
– Nike named Cheryan Jacob, a former Salesforce executive, to the sportswear giant’s CIO role, according to an internal memo reviewed by Bloomberg. Under Nike CEO John Donahoe, the company’s global technology division has undergone a few changes, including the exit of Chief Digital Information Officer Ratnakar Lavu last year and the appointment of former Amazon executive Muge Erdirik Dogan to the CTO role in November.
– ING appointed Daniele Tonella as CTO to succeed Marnix van Stiphout, who had held the role on an interim basis since November, in addition to his roles as chief operations and chief transformation officer. Tonella, who will ascend to the role effective August 5, has over 20 years of technology leadership experience in the financial industry including at UniCredit, AXA Group, and Swiss Life.
– Lenovo appointed Dr. Tolga Kurtoglu as CTO, succeeding Dr. Yong Rui to further accelerate the PC maker’s technology vision and AI strategy. Kurtoglu has held various leadership roles, including as CTO of HP and CEO of Xerox Palo Alto Research Center. Rui, meanwhile, will become president of the newly formed emerging technology group.
– Fanatics has hired Parag Agrawal to the newly created CIO role, leading internal digital systems and to create a dedicated IT infrastructure for the sports apparel company’s corporate entity. Agrawal previously spent 9 years at Chobani, where he most recently served as CIO.
– Attentive announced the appointment of Antonio Silveira as CTO to lead the technology development of the email marketing company’s products. Most recently, Silveira served as CTO at Nextdoor and also previously worked at GoDaddy and Yahoo.
– UserTesting named David P. Smith as CTO where he will lead the engineering team and scale technology infrastructure. Current CTO Kaj van de Loo will transition to the newly created role of chief innovation officer at the software company.
– Slope appointed Jim Munz to the role of chief product and technology officer, joining the clinical trial software company after most recently serving as CTO at Veeva.
Boston, MA
Brookline police investigate shooting that wounded man
A man was hospitalized after being shot Monday night in Brookline, Massachusetts.
The shooting happened on Gibbs Street. There was a large police presence at the scene.
The victim was brought to Beth Israel Deaconess Medical Center in Boston. His condition was not known.
Police said the victim was shot three times and grazed by another round.
Authorities did not say if any arrests had been made.
No further information was immediately available.
Boston, MA
Boston Police say homicides are up 30 percent as Mayor Wu sticks to ‘safest major city’ claim
Boston Police Commissioner Michael Cox reported homicides are up nearly 30% this year, as Mayor Michelle Wu continued to tout Boston as the safest major city in the country at a year-end public safety briefing.
Cox said there have been 31 homicides in the city thus far this year, compared to 24 for all of last year, but said that number still reflects a near record-low for the city — and represents a 16% decrease from the city’s five-year average.
“In comparison to last year’s 67-year low in homicide rates in the city’s history, we have had an increase, although we don’t know what the final number will be,” Cox said Monday at the Boston EMS Training Center in West Roxbury. “This year still represents a 16% decrease from our five-year average, and the lowest number in the last 20 years, but for the 67-year low I made mention to.”
The 29.1% uptick in homicides was reported by the police commissioner at an end-of-year public safety briefing that was a more tempered affair than how 2024 police statistics were reported last December.
At last year’s press conference, Cox boasted that the “city has never been safer,” when joining the mayor in rolling out end-of-year crime statistics that featured a record-low number of homicides and shootings.
The number of murders in 2024 “appears to be the lowest since 1957,” and is “by far” the lowest amount since the Boston Police Department began tracking such data in 2007, when there were 68 homicides, Cox said at the time.
Wu, who was gearing up for a reelection campaign at the time, pointed to the data as evidence that Boston is the “safest major city in the country.” She stuck to that same refrain on Monday, despite the uptick in homicides, and a significant spike in shoplifting that was also highlighted by the police commissioner.
“Being a home for everyone means being there, not just during the good times, but all the time,” Wu said. “It means showing up for families, even when they feel the ground beneath them is falling through and when they’re having the worst days and the worst moments of their lives.”
Referring to the city’s public safety teams, including police, firefighters and EMS personnel, Wu said, “It’s because of the care, the hard work, and the empathy of these teams that Boston is the safest major city in the country.”
Isaac Yablo, Wu’s senior advisor for community safety and director of the Office of Violence Prevention for the Boston Public Health Commission, said the city’s approach to tackling gun violence has shifted from focusing solely on five hot-spot neighborhoods to “a city-wide focus, so that more residents are being met where they’re at and we’re addressing needs more holistically.”
“As we look into the new year, we will continue focusing on secondary and tertiary prevention, but the main goal will be primary prevention — preventing the violence from happening in the first place,” Yablo said.
Cox said the Police Department has “doubled our efforts in community policing,” following last year’s record-low gun violence, which he said has led to “historic lows” for this year’s number of shooting victims and gunfire incidents. Both are down more than 30% compared to the department’s five-year averages, he said.
Shoplifting, however, remains “an issue in our city,” Cox said, which has led to the police department making retail theft an increased priority alongside its efforts to “sustain lower levels of violence” — with the two sometimes overlapping.
He attributed that increased focus, by way of a Safe Shopping Initiative the department has partnered on with the Suffolk District Attorney’s Office, to a 113% increase in arrests for shoplifting this year — driven in part by a “substantial increase in timely, more detailed reporting from the retailers.”
“This increased reporting supports Boston Police Department’s ability to address repeat violent and high-volume offenders with the ultimate goal of keeping shoppers and retailers safe,” Cox said.
The police commissioner also shared statistics that suggest crime is down at the troubled intersection of Massachusetts Avenue and Melnea Cass Boulevard, an area commonly referred to as Mass and Cass and known for being home to the city’s open-air drug market, as well as the downtown.
Police have targeted Mass and Cass and the downtown in recent years, following reports of increased violence and drug activity, Cox said.
Around downtown, violent crime has declined by 24% this year and police have increased patrols there by 31%, compared to last year. Officers have made 48% more arrests in the downtown, including 30% more drug arrests, he said.
The police commissioner said violent crime is down 8% and property crime has decreased by 10% this year in the Mass and Cass area. Arrests at Methadone Mile have increased by 54%, Cox said,
Cox did not elaborate on whether those statistics for Mass and Cass extend to hot-spot areas like the South End, where residents have complained of open-air drug use, dealing and violence that has spilled over into their neighborhoods.
He also highlighted the department’s focus on reckless motorized scooter operations, which have become a nuisance for residents. To date this year police have seized more than 840 electric scooters, including 160 from the downtown area, representing a 22% increase in seizures since last year, Cox said.
The police commissioner said seizures are made for illegal, unregistered scooter operations.
Boston, MA
Free December events in Boston: Hanukkah celebrations, new play readings, and more – The Boston Globe
Though the bitter New England wind is upon us, the holiday calendar is just warming up. This week’s schedule features a fire-and-ice Hanukkah celebration in Watertown, readings of two soon-to-debut theatrical works, and offbeat holiday film screenings at a dive bar. However you choose to get ready for the festivities, here are some no-cost and discounted events across Greater Boston and beyond for the week of Dec. 15-21.
A HOT AND COLD HANUKKAH Chabad Watertown’s Hanukkah celebration kicks off at 4:45 p.m., live performances featuring fire breathing, flaming prop juggling, and other heated tricks. Then, at 5 p.m., Chabad’s 7-foot-tall ice menorah will be lit, followed by a gelt drop, when chocolate coins will be parachuted from above for attendees to catch. Crafts and games will be set up around the venue, and free hot chocolate and doughnuts will be offered while supplies last. Dec. 15, 4-6 p.m. RSVP recommended. Arsenal Yards, 130 Arsenal St., Watertown. arsenalyards.com
HOLIDAY HORRORS There’s nothing like the gritty texture of VHS that elevates a scary movie: WickedVHS, a series of free public screenings of VHS movies at bars, screens a double feature of two creepy Christmas movies at the Model Café on Monday. Film names won’t be revealed until you’re at the event, but a few clues have been offered. The first pick is a childhood horror staple, featuring cutesy monsters who turn evil once you feed them at night; the other is a folkloric fable about Santa’s evil twin. Dec. 15. 7 p.m. and 9 p.m. 21+. Model Café, 7 North Beacon St., Allston. instagram.com/wickedvhs
GONE CAROLING Caroling isn’t just an activity from the days of old: The New School of Music hosts a drop-in session for curious carolers to practice for the doorways. The session is led by NSM instructor Joe Reid, who will teach attendees a wide variety of Christmas, Hanukkah, and general winter tunes, demonstrate different ways to harmonize, and provide live piano accompaniment. Hot cider will be provided to soothe your throat, and free Christmas cookies can keep spirits high. Dec. 16, 6:30-8 p.m. New School of Music Concert Room, 25 Lowell St., Cambridge. newschoolofmusic.org
NEVER-BEFORE-SEEN THEATER The Huntington Theatre’s Winter New Play Intensive, a development program for new plays, will present its two projects this season for the first time. “Blue Train,” which has its live reading on Tuesday, is a familial drama about a son who hopes to inherit his ailing father’s beach retreat. Wednesday, it’s “Three Bears,” a sci-fi epic about two wandering spacemen attempting to reach a distant outpost before they run out of the necessary resources for their journey. Dec. 16 and 17, 7 p.m. The Maso Studio in the Huntington Theatre, 264 Huntington Ave. huntingtontheatre.org

CELEBRATORY CRAFTS Before the holidays are upon us, visit Assembly Row for some casual activities. Attendees can take part in various family-friendly crafts celebrating Christmas and Hanukkah, including ornament-crafting, snowflake-making, and drawing, and indulge in some free hot chocolate while supplies last. The J.P. Licks deck also turns into a dancefloor with tunes from DJ Axelrod, who will play house beats to keep the crowd moving and grooving. Dec. 20, 1-3 p.m. J.P. Licks Deck at Assembly Row, 355 Artisan Way, Somerville. assemblyrow.com
MENORAH AT THE MUSEUM The MFA’s Hanukkah celebration, which features discounted entry for the museum’s $5 Third Thursdays event. This month features activities and exhibitions celebrating Jewish traditions beginning at 5 p.m. At 5:30 p.m., catch a performance from the Global Yiddish Orchestra, or, at 5:45 p.m., a performance from AJ Rubin that blends Jewish folk music and clowning. Among the many festivities are tours and live readings celebrating Jewish history, an interactive scavenger hunt to gather candles for a menorah, a drop-in dreidel-decorating workshop, and a face-painting booth. Dec. 18, 5-10 p.m. Museum of Fine Arts, 465 Huntington Ave. mfa.org
PET PORTRAITS Furry friends can get in on the festive fun at the Paws and Claus event hosted by Bond Vet, a veterinary clinic with several locations in Greater Boston. Pets will get their photos taken for free alongside a (human) Santa Claus, for a professional-looking portrait their owners can put on kitschy greeting cards. Dogs and cats can snag a free treat, and humans get hot chocolate for tagging along. Dec. 20, 6:30-7:30 p.m. Bond Vet, 320 Foley St., Somerville. bringfido.com
Check individual event websites for the most up-to-date information.
Send info on free events and special offers at least 10 days in advance to ryan.yau@globe.com.
Ryan Yau can be reached at ryan.yau@globe.com.
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