Business
Shifting Uber’s Narrative from Crisis to Safety

This interview is a part of our newest Ladies and Management particular report, which highlights ladies making important contributions to the key tales unfolding on the planet right now. The dialog has been edited and condensed.
Jill Hazelbaker, 40, a former political spokeswoman, is the senior vp of promoting and public affairs for Uber.
You joined Uber in 2015 when it was beneath scrutiny for a office tradition the place sexual harassment towards ladies and discrimination had been mentioned to be widespread. Did that issue into the discharge of Uber’s first Security Report in 2019 addressing incidents of sexual assaults and different questions of safety on rides?
There is no such thing as a query that issues occurred within the firm that weren’t OK. We wanted to get our home so as internally after which repair it externally. I took it as a chance to attempt to make a profound impression.
Are you able to clarify the report’s methodology?
We examined knowledge from 2017 and 2018, when a mean of three.1 million journeys passed off day by day within the U.S. We checked out severe security incidents reported on the platform from riders and drivers, together with important crashes, sexual assaults and bodily assaults. And we additionally collaborated with outdoors specialists and third-party organizations.
The report revealed that Uber is protected, and statistically talking, incidents are uncommon: 99.9 % of Uber journeys ended with none safety-related subject, and 0.0003 % of journeys had a report of a important security incident.
However even one incident is just too many, so it was about what new approaches we might take.
And what had been a few of these approaches?
One of many huge points is confirming who your driver is, so Confirm Your Journey permits riders to confirm every experience with a four-digit PIN that they verbally present to their driver, who should enter it into their very own app as a way to begin the journey. We even have an In App Emergency Button that connects riders and drivers to 911. In some cities, journey particulars and placement will be shared routinely with first responders, or riders and drivers can ship a textual content message to 911.
One other function is Share My Journey, the place riders and drivers can share with relations or associates who can observe their journey in actual time and know after they’ve arrived.
You will have mentioned that you’re going to replace the report. Are you able to be extra particular about when?
We’ve dedicated to releasing Security Reviews each two years. We depend on knowledge from the federal authorities, which has been delayed however is anticipated to be launched quickly. As soon as that knowledge is launched, we’ll finalize and subject our subsequent report, possible this spring.
You additionally mentioned you’ll search a option to share the names of drivers who had been accused of rape with opponents, in order that they don’t merely transfer to a different hailing service.
Sure, because the report was launched, we launched the Business Sharing Security Program. This permits corporations to trade fundamental details about drivers and supply individuals who have been deactivated for severe security incidents to assist stop these people from working on one other platform.
You’ve steered Uber by means of progress, difficult moments and one of many largest tech preliminary public choices in historical past (in Might 2019). What’s the greatest problem you see for Uber?
I believe a significant problem and alternative is to meaningfully enhance the established order for individuals who work on platforms like ours. Immediately, Uber is among the largest sources of labor — of any variety — on the planet. From 2016 to 2021, greater than 31 million individuals earned $177 billion on Uber, drawn by the independence and suppleness of the work.
That form of flexibility is one thing extra individuals have come to understand through the pandemic, however drivers and couriers have all the time understood that being impartial shouldn’t imply being by yourself. That’s why our coverage groups the world over are combating for a greater deal for gig economic system staff; you may nonetheless be impartial, however you additionally get advantages and protections.
We’ve made a whole lot of progress, but it surely’s going to take time. In the end, I consider we’ll succeed as a result of it’s what the drivers and supply individuals themselves inform us that they need.
How essential are Uber Eats and Uber’s different companies?
Pre-pandemic, our supply enterprise was rising at a wholesome charge however was nonetheless very a lot the “little sibling” to our mobility enterprise. As Covid hit, and folks stopped transferring round their cities, we actually leaned in, and Uber Eats grew to become even bigger than our international mobility enterprise was earlier than the pandemic started. Now we’re leaning in once more to rework supply into different classes akin to grocery, comfort, alcohol, pharmacy and extra.
Earlier than Uber, you had a profession in politics through which you served because the press secretary to Mayor Michael R. Bloomberg of New York and because the nationwide communications director for Senator John McCain’s presidential marketing campaign. You additionally labored for Google and Snap. What do you assume attracts you to politics and aggressive enterprise environments?
I like being on the middle of the motion as a result of that’s the place the impression is — and that’s the place change is born. It’s simple to criticize from the sidelines, but it surely’s no substitute for getting within the sport your self.
What’s your recommendation to ladies who may select your path and pursue high-stakes jobs?
Be simple on your self. And do the issues that convey you pleasure. These are onerous jobs that require nice vitality and focus. You’re not going to get it proper one hundred pc of the time, and in the event you can’t chuckle alongside the best way, you’ll drive your self completely loopy.
As a mum or dad of three youngsters beneath the age of 6, you’ve advocated for girls in tech. What recommendation do you give to moms who wish to tackle management roles?
?
In my time at Uber, I’ve had six rounds of [fertility treatments] and three youngsters. My household and my profession convey me immense pleasure, however I’m not going to faux that at factors it hasn’t been unbelievably onerous. We’ve glamorized this concept of “having all of it” when, I believe, we must be way more clear in regards to the actuality: “Stability” requires a whole lot of assist and is commonly elusive.

Business
Asian Markets Slide as Global Sell-Off Continues

Fears over the future health of the global economy are continuing to rattle markets around the world, as President Trump’s resolute commitment to hold the line on tariffs fueled investor concerns about inflation and a pullback in consumer spending.
After the S&P 500 suffered its worst day of the year on Monday, the sell-off continued into Asia trading on Tuesday.
Asian markets opened mostly lower, with Japan’s Nikkei 225 index falling about 2 percent, weighed down by big declines in Japanese technology stocks. Stock markets in South Korea and Taiwan also fell more than 1 percent in midday trading.
Equity markets in China were faring slightly better. Shares in Shanghai, Shenzhen and Hong Kong ticked lower, down less than 1 percent in morning trading.
Investors have become increasingly cautious about the U.S. stock market in recent weeks as President Trump has flip-flopped on tariffs, causing confusion and uncertainty.
Growing unease about the inflationary effects of the tariffs, coupled with a broadly darkening mood about the economy, provided the catalyst for a sell-off in a market that investors have long worried was overvalued.
While current economic data has remained robust, surveys of consumers, business leaders and economists are growing pessimistic. Analysts at JPMorgan now say there is a 40 percent chance for a global recession.
The sell-off highlighted how carefully global markets are parsing the president’s public remarks about the economy.
Analysts pointed to Mr. Trump’s comments from an interview that aired on Sunday when he refused to rule out the possibility of a recession, stating that the economy is undergoing “a period of transition.” The Trump administration has offered little to assuage investors’ fears, continuing to drive a hard line on tariffs on the major U.S. trading partners Canada, Mexico and China.
In a research note on Tuesday, Takahide Kiuchi, executive economist at Nomura Research Institute, said financial markets were caught off-guard by Mr. Trump’s “unwavering” commitment to push ahead with tariffs despite the economic pain that it might cause.
“Even if the tariffs lead to inflation and economic deterioration, President Trump is likely to place the blame squarely on former President Biden rather than acknowledge any shortcomings in his own economic policies,” Mr. Kiuchi wrote.
Technology stocks tumbled in the United States on Monday. Tesla shares plunged more than 15 percent, as investors assess falling sales and worry that the company’s chief executive, Elon Musk, has been distracted by his role in the Trump administration. Shares of Alphabet, Apple and Nvidia each fell more than 4 percent.
Technology shares also declined in Japan, with Sony, SoftBank, Hitachi and Fujitsu each falling more than 4 percent during trading early Tuesday morning. Other tech declines in Asia included the chip giant Taiwan Semiconductor Manufacturing Company and the Apple supplier Foxconn in Taiwan, both down 2 percent.
Shares of the Japanese automakers Toyota Motor and Honda Motor, as well as the South Korean automaker Hyundai Motor, dipped slightly. Nissan Motor, which has struggled more than others with slumping sales and political headwinds, saw its stock price fall more than 4 percent on Tuesday.
Japanese and South Korean automakers are expected to be particularly damaged by a potential 25 percent tariff on foreign cars that Mr. Trump has indicated could take effect as soon as April 2.
In a note on Friday, Goldman Sachs said the stocks making up the main equity indexes in Taiwan, South Korea and Japan would be the most exposed in Asia if the Trump administration imposed a universal tariff on trading partners.
Bruce Pang, an adjunct associate professor at the Chinese University of Hong Kong business school, said Chinese markets are moving out of step with the United States and other global counterparts. Chinese shares are getting a lift from the government’s ambitious target of around 5 percent growth and recent business-friendly comments about supporting the private sector and entrepreneurship from top leaders.
“These factors collectively help mitigate the headwinds arising from the Trump administration’s news flows,” he said.
In the year to date, shares of Chinese companies listed on the Hong Kong Stock Exchange have risen nearly 20 percent, compared with a 4 percent slide on the S&P 500.
Late on Monday, Delta Air Lines issued another warning signal about a worsening economy. The airline announced that it had cut its profit forecast for the first three months of the year, saying that rising economic worries among consumers was denting demand for air travel.
In a statement, Delta blamed the decline in demand on a “recent reduction in consumer and corporate confidence caused by increased macro uncertainty.”
Business
Commentary: A Social Security insider describes DOGE's rampage at the agency and the threat to your benefits

It started on Jan. 31, when someone named Mike Russo showed up at the Social Security Administration offices outside Baltimore and started introducing himself as a representative of DOGE, the federal budget-cutting service headed by Elon Musk.
Over subsequent days, he urged seniorSocial Security Administration officials to take the deferred resignation offer that had been sent out by DOGE under the heading “Fork in the Road.” The so-called Department of Government Efficiency set up its own internal team at the agency to ferret out information from its files. Social Security officials offered to brief the DOGE team about how the agency operates to ensure that payments are made accurately; they didn’t seem interested.
These details and others are drawn from an extraordinary declaration made in Maryland federal court by Tiffany Flick, who rose during her 30 years with the agency to become acting chief of staff to acting Commissioner Michelle King. Flick retired shortly after King was replaced as acting commissioner by Leland Dudek, formerly a mid-level agency employee, on Feb. 16.
If SSA’s…procedures are not followed…that could result in benefits payments not being paid out or delays in payments.
— Former Social Security official Tiffany Flick
Flick’s declaration includes an explicit warning that DOGE’s rampage through the Social Security Administration “could result in benefits payments not being paid out or delays in payments.”
Make no mistake: This would be catastrophic to millions of Americans and a politically toxic development.
The undermining of Social Security by the Trump administration has already begun. In a recent appearance on Joe Rogan’s webcast, Musk called the program “the biggest Ponzi scheme of all time”; as I wrote, that demonstrated that he knows nothing about Social Security, and nothing about Ponzi schemes.
Trump has stated that he’s “not touching” Social Security, but in his March 4 address to Congress he claimed that Musk had uncovered vast fraud at the agency, though he didn’t back up that claim.
Trump officials have taken steps to cut Social Security employees by more than 10%, which would undermine the agency’s already overstretched ability to provide customer service to claimants and beneficiaries.
Most recently, the administration briefly canceled the right of Maine residents to register their newborns for Social Security numbers remotely at birth, requiring them instead to bring their infants to a Social Security field office to complete the necessary paperwork.
Following an uproar, that action was reversed within a day, but it raised suspicions that it was undertaken to punish Mainers for their Democratic governor’s public upbraiding of Trump at a Washington meeting.
Social Security has made payments earned by American workers, their survivors and dependents for 85 years, without a break. That record is fundamental to the program’s overwhelming popularity, the confidence it enjoys among its roughly 70 million current beneficiaries and its stature as the greatest safety net program in American history, keeping more than 22 million Americans out of poverty.
Flick’s declaration was filed as part of a lawsuit brought by the American Federation of State, County and Municipal Employees and other plaintiffs seeking to block DOGE’s access to the Social Security Administration and its data. I asked the Social Security Administration for comment on Flick’s assertions, but haven’t received a reply.
The declaration makes sickening reading. She describes how her agency was invaded by know-nothing DOGE employees who ran roughshod over agency rules and procedures designed to protect the confidentiality of private personal information about beneficiaries and their family members, as required by law.
Social Security master files that DOGE demanded and may have received access to include “information about anyone with a Social Security number, including names, names of spouses and dependents, work history, financial and banking information, immigration or citizenship status, and marital status,” Flick states.
The DOGE representatives were secretive about what they were doing at the agency, she writes. They appeared to be focused on “the general myth of supposed widespread Social Security fraud, rather than facts.” Their concerns fell into three categories: “untrue allegations regarding benefit payments to deceased people of advanced age;…single Social Security numbers receiving multiple benefits…; [and] payments made to people without a Social Security number.”
Each of those concerns, Flick writes, was “invalid” and “based on an inaccurate understanding of SSA’s data and programs.”
The assertion that payments are being made to people as old as 150 years, as I reported earlier, resulted from DOGE’s misunderstanding of the agency’s software; nevertheless it was bandied about by Musk at a White House press briefing and repeated in exaggerated form by Trump in his March 4 speech.
As for multiple benefits being paid on single Social Security numbers, that’s normal: “DOGE seemed to misunderstand the fact that benefits payments to spouses and dependents will be based on the Social Security number of a single worker,” Flick explains.
And she states that SSA officials have never seen evidence that benefits are inappropriately being paid to people without a Social Security number. DOGE didn’t give agency officials “enough information to understand the source of the concern.”
Officials who tried to block them were sidelined. As Flick describes the incursion, Dudek informed her on Jan. 30 that Russo and another DOGE representative would shortly be arriving at the agency.
Because Dudek was a mid-level employee, Flick asked why he was in contact with anyone at DOGE. She told him to cease any such contact, and informed him that all further contact with DOGE would be handled by the office of acting Commissioner King.
Over the next week or two, King’s office was peppered with demands from DOGE that a software engineer, Akash Bobba, be given access to SSA data.
“That request was unprecedented,” Flick says, not only in its nature but its haste. Ultimately, Bobba was given “read-only” access to limited SSA data. Flick soon determined that Bobba was not working in a secure location, as was required under agency rules, but off-site at the Office of Personnel Management, a separate executive branch agency.
She says it appeared that other, non-SSA people were working with him and may have had access to the protected personal information. Of greater concern, although Bobba had “read-only” access to the data, meaning that he couldn’t change it, he had the ability to “copy and paste, export, and screenshot that data.”
In any case, Russo demanded that Bobba have access to “everything, including source code,” Flick declares. “Generally, we would not provide full access [to] all data systems even to our most skilled and highly trained experts.” The request to give Bobba unfettered access to the data “without justifying the ‘need to know’ this information was contrary to SSA’s long-standing privacy protection policies and regulations,” but no one would explain why its access was needed.
Dudek was placed on administrative leave on Feb. 14 and an investigation was opened into whether he had inappropriate contact with DOGE. Two days later, President Trump named Dudek acting commissioner.
Business
Stocks Drop as Recession Fears Surface

Stock markets tumbled on Monday, on track for their worst day of the year as investors fretted about the economy after President Trump refused to rule out the possibility of a recession caused by his trade policies.
The S&P 500 slid more than 2 percent in afternoon trading on Wall Street, dragging portfolios even lower following three straight weeks of selling. The index is now more than 8 percent below a record high set last month, approaching a “correction,” a Wall Street term for a decline of 10 percent or more from a recent high.
“The markets are scared of the uncertainty that the tariff rhetoric is bringing,” said Andrew Brenner, head of international fixed income at National Alliance Securities. The S&P 500 is now slightly down from Election Day, erasing all of the gains it made since the vote, and then some.
The tech-heavy Nasdaq has been hit even harder, as the rally driven by enthusiasm for artificial intelligence reversed course. The index fell into a correction last week, and dropped more than 3 percent on Monday. Tesla’s shares plunged more than 11 percent, while Alphabet, Apple and Nvidia each fell over 4 percent.
“There’s just no support in the tech stocks right now,” said Larry Tentarelli, the chief technical strategist at Blue Chip Daily Trend Report. Many tech companies have grown so large that movements in their stocks have an outsize influence on the broader market.
Stocks in Europe and Asia also came under pressure but the declines paled in comparison to losses in the United States. An index tracking the eurozone’s largest public companies, which hit a record high last week, dropped 1.6 percent. Hong Kong’s Hang Seng Index fell more than 1.8 percent.
Investors seeking havens continued to opt for the relative safety of bonds, pushing down the 10-year U.S. Treasury yield to 4.23 percent; bond prices move inversely to yields. The combination of falling stocks and declining interest rates is often seen as a sign of economic unease.
Those worries are partly reflected by traders’ bets that the Federal Reserve will resume cutting the rate it controls, pricing in three cuts this year, according to CME FedWatch. Stock investors generally embrace rate reductions, which lower the cost of borrowing for businesses and consumers, but not when they are spurred by concerns about economic growth.
In a Fox News interview that aired on Sunday, President Trump refused to rule out the possibility that his policies would cause a recession.
Over the past few weeks, Mr. Trump has threatened, imposed, suspended and resumed tariffs on America’s largest trade partners: Canada, Mexico and China. The dizzying shifts, including last-minute exemptions for some automakers and energy products, have led to heightened uncertainty, unnerving investors.
“The market volatility is much less about the bad news of tariffs and much more about the uncertainty of tariffs, especially uncertainty as to what the policy is, where it is headed, how long it will last and what the end result will be,” said David Bahnsen, the chief investment officer at the Bahnsen Group.
By most measures, the U.S. economy is still solid, with the latest data on hiring holding steady. But economists have turned gloomier as they come to grips with Mr. Trump’s seesawing approach to tariffs, which has hamstrung businesses trying to plan investments and hiring. Cuts to the federal work force and government spending freezes have also dented consumer sentiment.
A report on inflation due this week will be closely watched, as surveys of consumers suggest that they expect price increases to pick up, a potentially worrying sign for the Fed as it tries to bring inflation down further. The rising cost of eggs and other necessities has squeezed shoppers’ wallets, and tariffs and mass deportations could push prices higher.
U.S. stocks have underperformed markets elsewhere in recent weeks. Given a murkier outlook for the American economy, “the recent moves might well have further to go,” Jan Hatzius, the chief economist at Goldman Sachs, said in a note on Monday. Strategists at the bank recently increased the chances of a U.S. recession in the coming year to 20 percent.
Analysts at JPMorgan Chase warned in a report that the spillover from a possible U.S. slowdown has resulted in a “materially higher risk of a global recession this year due to extreme U.S. policies.” They put the probability of such a downturn at 40 percent.
On Monday, retaliatory tariffs by China on U.S. agricultural products came into effect. On Wednesday, the Trump administration is set to put in place a 25 percent tariff on all steel and aluminum imports. Mr. Trump has also threatened to impose “reciprocal tariffs” on all U.S. imports to match other countries’ tariffs and trading policies next month.
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