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Costco looks to crack down on membership cheats, announces card scanners

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Costco looks to crack down on membership cheats, announces card scanners

In an effort to crack down on shared memberships and prevent nonmembers from sneaking in, Costco is installing card scanners at the entrances of its warehouses, the company announced on its website.

The popular destination for bulk shopping has until now had a notably lax entrance policy, requiring shoppers simply to flash their membership cards to an employee as they walk into a store. The new scanners, which will check the name and photo on the card, will be monitored by employees.

“Prior to entering, all members must scan their physical or digital membership card by placing the barcode or QR Code against the scanner,” the Costco website says. “Guests must also be accompanied by a valid member for entry.”

If a guest does not have a photo included on their membership card, they will be required to show a valid photo ID.

“If your membership is inactive, expired, or you would like to sign up for a new membership, the attendant will ask that you stop by the membership counter prior to entering the warehouse to shop,” the company said.

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The big box retailer is known for its budget-friendly, bulk assortment of products and has 139 locations in California, the most of any state. The company did not specify when the membership card scanners will be rolled out.

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Where (and How) Americans Are Taking Advantage of Clean Energy Tax Credits

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Where (and How) Americans Are Taking Advantage of Clean Energy Tax Credits

Americans claimed more than $8 billion in climate-friendly tax credits under the Inflation Reduction Act last year, according to new data released by the Treasury Department, a “significant” number that is higher than initially expected, officials said.

The bulk of the money, more than $6 billion, helped households install rooftop solar panels, small wind turbines and other renewable energy systems. These credits were most popular in sunny states, including much of the Southwest and Florida, the data shows.

Credits that helped Americans improve the energy efficiency of their homes by installing an electric heat pump or boiler, adding insulation, replacing windows and making other upgrades were most popular in the Northeast and Midwest.

A version of both tax credits has existed for years, but they were expanded and extended under the 2022 Inflation Reduction Act, which invested at least $370 billion in clean energy programs across the U.S. economy. The tax incentives have proven so popular that the law’s final price tag is likely to be higher.

The new Treasury data offers the first detailed snapshot of how these more generous benefits were used in their first full year, by whom and where.

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Wally Adeyemo, deputy secretary of the Treasury, told reporters on Tuesday that the tax credits have been “more popular than initially projected.”

More than 3.4 million households claimed at least one of the subsidies last year, adding up to more than $8 billion in total savings, according to the Treasury analysis. The nonpartisan Joint Committee on Taxation initially suggested the credits would cost $2.4 billion in their first year and around $4 billion in subsequent years.

The credit for solar panels was especially popular, the Treasury data shows, with more than 750,000 American households claiming it last year. A credit for heat pumps, meanwhile, was claimed on more than 260,000 tax returns. Some households may have claimed both.

Source: U.S. Department of the Treasury

Notes: Based on tax returns processed through May 23, 2024. The number of returns has been rounded to the nearest ten. Taxpayers may apply a credit toward more than one technology.

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(Because the I.R.A. expanded an earlier, expired tax credit for energy-saving home improvements, some more efficient natural gas-burning appliances were also eligible for the subsidy.)

Former President Donald J. Trump has said that if he is elected in November and Republicans gain control of Congress, he would push to repeal the Inflation Reduction Act, particularly the tax credits for the purchase of electric vehicles, which were not included in the new Treasury analysis. But in a letter this week to House Speaker Mike Johnson, 18 House Republicans argued against repeal, saying it would harm investments made in the economy.

Mr. Adeyemo stressed that the upfront savings from the tax credits were only a part of the story, noting that households that install solar panels and switch to more efficient appliances would see lower utility bills for years to come.

Making the switch to cleaner energy also helps to guard against “spikes in fossil fuel energy prices, while improving the quality of the air we breathe and reducing carbon emissions,” Mr. Adeyemo said.

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Treasury officials also highlighted that nearly half of the households that claimed at least one of the tax credits had incomes of less than $100,000. But about 75 percent of all tax filers had incomes under $100,000 in 2023, which meant that the credits still disproportionately benefited wealthier taxpayers.

James M. Sallee, an energy economist at the University of California, Berkeley, said that this distribution appears to be “substantially less regressive” than in previous years.

But he noted that tax credits tend to benefit wealthier people for a variety of reasons: They require consumers to pay up front and wait until tax season to recoup the cost and they sometimes require itemizing tax returns, a practice more common among more affluent households. The I.R.A.’s clean energy and efficiency credits also mostly apply to homeowners, who are usually wealthier than renters.

“The I.R.A. tried to break that trend by capping income on a number of provisions,” Dr. Sallee said. But, he added, “it’s hard to break away from when you operate through the tax code, which favors the rich.”

The Inflation Reduction Act did fund some rebates at the point of sale, which could help reduce upfront costs for more lower- and moderate-income homeowners looking to buy efficient appliances and make other improvements.

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But those rebates have been slower to roll out than the federal tax credits because they require state and tribal governments to set up programs to manage them. So far, only New York and Wisconsin have started their rebate programs but another 19 states and the District of Columbia have applied for funding and expect to offer rebates by the end of the year.

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Zelle scams prompt federal probe into whether banks are doing enough to protect customers

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Zelle scams prompt federal probe into whether banks are doing enough to protect customers

The online-payment platform Zelle is extremely popular with consumers, which helps explain why it’s also become a hit with scammers.

Another reason: Zelle payments can’t be reversed once they’re sent. They’re a nearly instantaneous transfer of cash from your account to someone else’s, and if that someone else is a scammer, you can’t simply stop the payment (like a check) or dispute it (like a credit card).

Now, the federal regulator overseeing financial products is probing whether banks that offer Zelle to their account holders are doing enough to protect them against scams. Two major banks — JPMorgan Chase and Wells Fargo — disclosed in their security filings in the last week that they’d been contacted by the Consumer Financial Protection Bureau.

According to the Wall Street Journal, which reported the filings Wednesday, the CFPB is exploring whether banks are moving quickly enough to shut down scammers’ accounts and whether they’re doing enough to identify and prevent scammers from signing up for accounts in the first place.

The CFPB declined to comment on the story, and none of the banks contacted by The Times would talk about the details of the CFPB’s probe. JPMorgan Chase’s official response, though, was combative, suggesting the bank would fight the regulators if the CFPB demanded significant new protections for consumers.

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“The CFPB is fully aware we already go above and beyond what the law requires, reimbursing for all unauthorized transactions and even for certain types of scams, so they should expect to be challenged to ensure their actions stay within the bounds of the law,” a spokesperson for the bank said in a statement. “Our customers love Zelle, among the safest ways to pay people you know and trust, in real time and at no extra cost, and if necessary we will not hesitate to seek assistance from courts to uphold the integrity of how these services are provided.”

Here’s a rundown of the issues and how Zelle users might be affected by the CFPB’s inquiry.

Are scams a problem on Zelle?

A J.D. Power survey this year found that 3% of the people who’d used Zelle said they had lost money to scammers, which was less than the average for peer-to-peer money transfer services such as Venmo, CashApp and PayPal. The chief executive of Early Warning Services, which runs Zelle, told a Senate subcommittee in July that only 0.1% of the transactions on Zelle in 2023 involved a scam or fraud.

But Zelle operates at such a large scale — 120 million users, 2.9 billion transactions and $806 billion transferred in 2023, according to Early Warning Services — that even a tiny percentage of scam and fraud problems translates into a large number of users and dollars.

Scam activity generally is rising fast. According to the Federal Trade Commission, more than 41,000 consumers reported scams involving online-payment apps in the first half of 2024, with losses amounting to $171 million. That’s well over the pace of scams reported in 2023.

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Early Warning Services insists that Zelle is bucking the rising tide of cons. From 2022 to 2023, Zelle cut the rate of scams by nearly 50% even as the volume of transactions grew 28%, resulting in less money scammed in 2023 than in 2022, said Ben Chance, the chief fraud risk management officer for Zelle.

The company didn’t disclose the amounts involved, but if 0.1% of the $806 billion transferred in 2023 involved scam or fraud, that would translate to $806 million.

Do Zelle users get reimbursed for scams?

Only in certain cases, and this is where the banks that offer Zelle have drawn the most heat.

If you use Zelle to pay a scammer, banks say, that’s a payment you authorized, so they’re not obliged under law to refund your money. Federal law requires reimbursement only for unauthorized transactions, such as when someone hacks into your account or surreptitiously uses an app on your phone to make payments.

In June 2023, Zelle started requiring banks to reimburse customers who were duped into paying scammers who posed as representatives of the bank, the government or a service provider with whom the customer had an existing business relationship (for example, a phone company). The policy is similar to one Bank of America adopted in 2021.

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That change led to banks reimbursing more customers who were scammed on Zelle — according to a Senate report, reimbursements totaled $18.3 million in the last half of 2023 — but 80% to 85% of the consumers who reported being scammed still got none of their money back, the report said.

What do banks and Zelle do to try to stop scams?

The heart of the CFPB’s inquiry appears to be focused on this question.

Chance said that, under Zelle’s rules for participating banks, whenever a consumer reports a scam or fraudulent transaction, the bank has to report that to Zelle, which will in turn inform the receiving bank of the complaint. That’s true even for transfers within the same bank. The receiving bank is then required to conduct a fraud investigation on the recipient and report back to Zelle.

Some banks, such as Bank of America, say they will put a freeze on transfers by a suspected scammer as soon as a report comes in, then investigate and, if the report is substantiated, seize and return the money. But that works only if the scam is reported right away, before the scammer has the chance to withdraw the funds — which many will do immediately, said Iskander Sanchez-Rola, director of innovation at the cybersecurity company Gen.

Plus, the bank has to agree that a scam occurred. Adylia Roman of Los Angeles said she fought in vain with Bank of America for months to recover $2,700 lost from her savings account through Zelle; the bank insisted that the transfer was authorized by her son, who says he did no such thing and had no idea who the recipient was.

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If there is a second complaint about an individual committing scams or fraud, Chance said, Zelle will probably suspend that person’s access to the network until an investigation is completed. But Zelle can’t freeze the money in dispute — it’s up to participating banks to decide how to respond to the reports that Zelle forwards.

Early Warning Services also requires banks to take more steps to ensure that customers know the people they’re sending money to and that they understand the risk. Before allowing a transfer to a new recipient, Zelle requires banks to send in-app alerts showing the verified name of the person holding the account where the money is being sent, and then warning that money should be sent only to people the user knows and trusts because the transfer is irrevocable. The user has to accept those terms before the transfer can be completed.

At the same time, Chance said, Zelle sends screening information about the recipient to the sender’s bank, which the bank uses to decide whether the transaction is too risky to approve.

How might consumers get more protection?

One change that could make a difference would be to limit when funds transferred via Zelle are available for withdrawal, as banks do with check deposits. That would give senders time to call off transactions they realize are suspicious.

Anything less than near-instant transfers, however, would probably drive users to other instant-payment services, Sanchez-Rola said.

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Banks could also impose more restrictions on how Zelle users add new recipients. Although banks tell consumers that Zelle is designed for sending money to people they know and trust, there’s nothing stopping them from sending money to complete strangers, as long as contact information is available. That openness makes it easier for criminals to pull off their scams.

PayPal and Venmo address this issue through a buyer protection system for goods or services that’s mandatory on PayPal and optional on Venmo. Under this approach, the recipient of a payment has to pay a fee that helps reimburse consumers who are scammed.

Perhaps the biggest issue is making Zelle users more attuned to risks. Sanchez-Rola said that many people assume Zelle is risk-free because they access it through a regulated bank, and because people they know and trust use it for everyday things. So when someone they don’t know asks to be paid via Zelle, they’re not as skeptical as they should be.

“You shouldn’t use these kinds of [payment services] unless you fully trust the person,” he said. “That’s what they were designed for. They are not for getting your concert tickets quickly from some unknown guy.”

Sanchez-Rola suggested that Zelle could send more information about the recipient of a proposed transfer to the sender, displaying any potential red flags before the money is sent. He also recommended that Zelle users employ cybersecurity products that help detect scams and phishing attempts. (Gen owns Norton and Avast, which make cybersecurity products.)

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“Having solutions that can help people is important,” he said. “You cannot just fully trust your bank.”

Some consumer advocates are calling for a more sweeping approach, amending the Electronic Fund Transfer Act to require banks to reimburse consumers who are duped into authorizing payments to scammers. Rep. Maxine Waters (D-Los Angeles) and Sens. Elizabeth Warren (D-Mass.) and Richard Blumenthal (D-Conn.) introduced bills in the House and Senate this month to do just that.

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Boeing sent two astronauts into space. Now NASA says it may need SpaceX to go get them

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Boeing sent two astronauts into space. Now NASA says it may need SpaceX to go get them

NASA officials conceded Wednesday that the agency might have to rely on SpaceX to return two American astronauts to Earth from the International Space Station due to problems with Boeing’s Starliner spacecraft.

Astronauts Suni Williams and Butch Wilmore were launched on June 5 to the orbiting lab in the Starliner’s first manned trip to space after years of delays. What was expected to be a roughly one-week mission, however, has turned into an open-ended odyssey with the pair stuck on the station for two months as NASA and Boeing officials investigate malfunctions with Starliner’s propulsion system.

The Starliner may still be able to return the astronauts to Earth, but NASA officials said during a news conference that they are developing alternate plans that would have SpaceX’s Crew Dragon spacecraft bring them down. If SpaceX is needed to transport the astronauts, it is possible the return flight wouldn’t occur until February, meaning Wilmore and Williams would have to remain at the space station for six more months.

“Our prime option is to return Butch and Suni on Starliner. However, we have done the requisite planning to make sure we have other options open and so we have been working with SpaceX to ensure they are ready to respond,” said Steve Stich, program manager for NASA’s Commercial Crew Program.

The announcement by NASA is a blow to the troubled aerospace company, as Boeing grapples with an investigation into the cause of a door plug blowing out during a 737 Max 9 flight this year — as well as the continuing repercussions from the two crashes of its 737 Max 8 jets several years ago.

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Boeing and SpaceX were given multibillion-dollar contracts in 2014 to develop spacecraft to transport crew and cargo to and from the orbiting space station after the ending of the Space Shuttle program, which forced NASA to rely on Russia’s Soyuz spacecraft to send American astronauts to the station.

Since then, Elon Musk’s Hawthorne company has ferried more than half a dozen crews to the station, whereas the current Starliner mission was its first crewed test flight.

Marco Caceres, an aerospace analyst at Teal Group, said the mission has become a debacle for Boeing as it grapples with Starliner’s myriad problems.

“They are three, four, five years behind SpaceX with this program. The only reason NASA really has been giving Boeing chance after chance after chance is because it really does want to have backup capability so that it never has to rely on the Russians,” he said.

Just last week, Boeing wrote off an additional $125 million in expenses related to the program after previously booking some $1.5 billion in cost overruns.

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The June mission had been delayed for weeks after a helium leak in Starliner’s propulsion system was detected on the launch pad, but NASA gave approval for the launch after determining it did not pose a risk to the astronauts and would not prevent the capsule from reaching the space station.

On the ascent to the station, however, the helium leak worsened, and during docking the thrusters that propel the craft in space malfunctioned. NASA said last month that testing at its White Sands Test Facility in New Mexico found that Teflon seals that control the flow of fuel in a valve were one cause of the malfunction.

On Wednesday, officials provided additional detail, saying the seals had swelled during the ground testing, although a test of Starliner’s engines in space on July 11 indicated they were performing to specifications, indicating the Teflon had returned to its original form.

NASA officials have said that Starliner has 10 times more helium than it needs to return Starliner to Earth. The gas is used to pressurize the craft’s propulsion system. But Stich said Wednesday that engineers were analyzing the possibility that on a return flight there would be a simultaneous leak of the helium and a malfunctioning of the thrusters.

“The worst case would be some integrated failure,” Stich said.

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He acknowledged there was disagreement over the safety of returning the astronauts on the Starliner.
Last week, Boeing issued a statement that cited all the testing that had been conducted and concluded, “Boeing remains confident in the Starliner spacecraft and its ability to return safely with crew.”

Boeing officials did not attend the news conference, unlike previous NASA updates on the Starliner mission. A decision on whether to return the astronauts on Starliner is expected to be made in the next few weeks, he said, with NASA Administrator Bill Nelson ultimately responsible for the call.

If the agency decides that it is too risky to return the astronauts aboard Starliner, it would bring them down on the next flight of SpaceX’s Crew Dragon capsule. That mission had been scheduled to blast off this month but has been delayed until no earlier than Sept. 24 to give the agency time to make its decision, he said.

Under that scenario, the Crew Dragon would blast off with two crew members and come back with Williams and Wilmore and two other astronauts when it returns sometime in February 2025. The Starliner, meanwhile, would remotely undock and return to Earth without a crew.

The first two test flights of the Starliner in 2019 and 2022 were conducted without a crew. Stich said that returning Starliner this time would only require that the control software be set for an uncrewed mission

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