Atlanta, GA
Ride-sharing woes at Hartsfield-Jackson Atlanta International Airport being addressed
Rideshare problems at Atlanta airport
An Atlanta City Council member says he has gotten complaints from Uber and Lyft customers that the ride share experience at Hartsfield-Jackson Atlanta International Airport needs to change.
ATLANTA – Ride-share numbers are booming for those who head to Hartsfield-Jackson Atlanta International Airport, but one Atlanta City Council member says he is getting complaints from Uber and Lyft customers that the ride-share experience needs to improve.
The world’s busiest airport is trying to address its customer experience numbers, which have also taken a dip of late.
The problem is the last thing travelers want to do after an exhaustive trip at the airport, is push your luggage an extended distance to get an Uber or Lyft. However, that is what is happening at Atlanta’s airport.
“We are going to be hosting a whole lot of people, and we wanted it to be enjoyable,” interim Airport General Manager Jan Lennon explained. Lennon told the council’s Transportation Committee that Hartsfield-Jackson Atlanta International Airport wants to be ready when the FIFA World Cup arrives in 2026.
One council member says he wants improvements to what has become the airport’s Achilles heel.
“Why is the ride-share experience so bad at Atlantis airport? Why do you have to hike so far to catch a ride when that’s what the majority of our customers are doing?” District 2 Amir Farokhi questioned.
The council member is right. Ride-share numbers are exploding with 3.3 million people projected this year, in contrast to 463,000 passengers using taxis.
“We are not serving our customers well if our ride-share experience is what it is, given the number of people who are using it and the revenues generated for our airport,” Farokhi declared.
Lennon says her team is working on improving the ride-share experience.
“We are in a constraint area, working in a small confinement. Getting passengers to ride-share closer because it is a long distance, and we do understand that, especially people with ADA issues and things like that, so we are looking at that,” Lennon responded.
Lennon says the airport won a service quality award just yesterday for 2023, but concedes the customer experience numbers have taken a dip.
“Wait times were some of the reasons. I just had a meeting with the TSA administrator and preparing him. This is what’s happening for this airport. Moving forward, we need more officers,” Lennon demanded.
The Interim GM also announced the airport has hired Karen Ellis.
Ellis is a customer Chief Experience Officer who plans to help them get the customer experience numbers back up.
The Source: FOX 5 Atlanta compiled this based on the Atlanta City Council’s Transportation Committee meeting on Nov. 13, 2024.
A program that teaches young Atlantans how to ride bikes suffered a major loss this week, after thieves emptied a storage trailer, making off with 26 bikes and 24 helmets.
The “Shifting Gears” program helps young cyclists learn how to navigate city streets on two wheels from an early age — particularly in underserved communities that suffer from high rates of traffic injuries and fatalities.
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An Atlanta nonprofit is asking the public for help after it was the victim of a brazen theft earlier this week.
Propel ATL said that thieves cleared out an entire trailer of bicycles meant for underprivileged kids sometime on Tuesday night or early Wednesday morning.
Jeremiah Jones, the nonprofit’s advocacy manager, said that someone broke into the trailer and took 26 bikes and 24 helmets.
The equipment was part of a program that gives bikes to children from low-income schools and teaches them how to ride.
“My heart sank when I got the call that all the bikes were gone. I said, ‘Surely not all of them.’ And all of them are gone,” Jones said. “This class is solely for kids, and this crime is affecting them.”
Atlanta police are reviewing security footage from the area. Jones said you could see people taking the bikes out of the trailer, carrying them down a hill, and bringing them into a nearby parking lot.
The nonprofit is now trying to raise more than $10,000 to replace the bikes.
Propel ATL is also asking who may have information about the theft to contact them at programs@letspropelatl.org.
A man was arrested at a concert last week after he shoved two kids off their bicycles, causing one of them to fall into a fountain, Sandy Springs police said. FOX 5 Atlanta’s Brittany Edney reporting.
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