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Ride-sharing woes at Hartsfield-Jackson Atlanta International Airport being addressed

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Ride-sharing woes at Hartsfield-Jackson Atlanta International Airport being addressed


Ride-share numbers are booming for those who head to Hartsfield-Jackson Atlanta International Airport, but one Atlanta City Council member says he is getting complaints from Uber and Lyft customers that the ride-share experience needs to improve. 

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The world’s busiest airport is trying to address its customer experience numbers, which have also taken a dip of late.

The problem is the last thing travelers want to do after an exhaustive trip at the airport, is push your luggage an extended distance to get an Uber or Lyft. However, that is what is happening at Atlanta’s airport. 

“We are going to be hosting a whole lot of people, and we wanted it to be enjoyable,” interim Airport General Manager Jan Lennon explained. Lennon told the council’s Transportation Committee that Hartsfield-Jackson Atlanta International Airport wants to be ready when the FIFA World Cup arrives in 2026.

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One council member says he wants improvements to what has become the airport’s Achilles heel. 

“Why is the ride-share experience so bad at Atlantis airport? Why do you have to hike so far to catch a ride when that’s what the majority of our customers are doing?” District 2 Amir Farokhi questioned. 

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The council member is right. Ride-share numbers are exploding with 3.3 million people projected this year, in contrast to 463,000 passengers using taxis. 

“We are not serving our customers well if our ride-share experience is what it is, given the number of people who are using it and the revenues generated for our airport,” Farokhi declared. 

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Lennon says her team is working on improving the ride-share experience.

“We are in a constraint area, working in a small confinement. Getting passengers to ride-share closer because it is a long distance, and we do understand that, especially people with ADA issues and things like that, so we are looking at that,” Lennon responded. 

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Lennon says the airport won a service quality award just yesterday for 2023, but concedes the customer experience numbers have taken a dip. 

“Wait times were some of the reasons. I just had a meeting with the TSA administrator and preparing him. This is what’s happening for this airport. Moving forward, we need more officers,” Lennon demanded.

The Interim GM also announced the airport has hired Karen Ellis.

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Ellis is a customer Chief Experience Officer who plans to help them get the customer experience numbers back up.

The Source: FOX 5 Atlanta compiled this based on the Atlanta City Council’s Transportation Committee meeting on Nov. 13, 2024.



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Atlanta, GA

Atlanta smash-and-grab: Masked men ram U-Haul into clothing store

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Atlanta smash-and-grab: Masked men ram U-Haul into clothing store


Atlanta police are searching for three masked men who drove a rental truck directly through the brick wall of a downtown clothing store early Wednesday morning. Investigators say the thieves heavily ransacked the business before making a quick escape.

Atlanta smash-and-grab details

What we know:

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The burglary occurred just before 5 a.m. Wednesday at Identity-ATL, a high-end streetwear shop on the 100 block of Walker Street SW. Police say three masked men repeatedly rammed a U-Haul truck into the side of the building, smashing a massive hole in the brick wall.

Store owner Rod Thomas received an urgent call from his alarm company and rushed to his business as fast as he could. The thieves grabbed whatever clothing items they could get their hands on, drove away a white pickup truck, and left behind a pile of rubble.

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Shop owners react to destruction

What they’re saying:

Thomas what he saw when he arrived at his store. He worked so hard to build. “I was just speechless, for real,” Thomas said. “I’m just distraught, you know.”

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Despite the blow to his storefront, Thomas remains determined to move forward. “I rather they not do that. But I have to move forward,” Thomas said, offering a straightforward message to the thieves: “Do something better. That’s what I would say.”

Phillip Louissaint, who owns Saint’s Professional Grooming barbershop in the same building, said the neighborhood is normally a safe, pleasant place to do business. “It’s very disturbing,” Louissaint said. “Actually, it’s disturbing a little bit. We haven’t had any signs of anything like this happening here.”

Three masked suspects are on the run after ramming a rented U-Haul truck into a brick wall during a devastating smash-and-grab burglary at the Identity-ATL streetwear store in Atlanta’s Castleberry Hill neighborhood on Wednesday, July 8, 2026 (FOX 5 Atlanta).

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Search for masked suspects

What we don’t know:

Police have not yet provided a physical description of the three suspects who remain on the loose. Authorities have also not released an official dollar amount or total value for the clothing items that were stolen during the raid.

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No injuries were reported during the crash or the subsequent robbery. Investigators are currently reviewing area surveillance videos to track down the white pickup truck and identify the men responsible.

The Source: The information in this story was gathered from store owner Rod Thomas and neighboring business owner Phillip Louissaint, who explained how they experienced the incident.

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Atlanta, GA

Jermaine Dupri sues Sony Music over alleged $18 million royalty dispute involving So So Def artists

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Jermaine Dupri sues Sony Music over alleged  million royalty dispute involving So So Def artists


Atlanta music executive Jermaine Dupri and his So So Def companies are suing Sony Music Entertainment, accusing the record label of improperly handling royalty payments tied to a decades-long business relationship.

The lawsuit, filed July 6 and amended July 7 in the U.S. District Court for the Southern District of New York, alleges Sony underpaid, failed to properly report and withheld millions of dollars in royalties connected to recordings by artists including Kris Kross, Xscape, Da Brat and Jagged Edge.

Dupri and So So Def are seeking at least $18 million in damages, along with interest and attorneys’ fees, according to the complaint.

So far, Sony Music Entertainment has not filed a response to the complaint. 

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According to the lawsuit, Dupri and his companies discovered the alleged royalty issues after a 2025 audit conducted by accounting firm Gelfand, Rennert & Feldman.

According to the complaint, the parties entered a tolling agreement in November 2025 after So So Def raised concerns about approximately $18 million in allegedly unpaid royalties.

The complaint alleges Sony engaged in a pattern of financial reporting problems, including underreporting royalties, failing to report certain royalties, changing royalty statements years later, using incorrect royalty rates and improperly withholding payments.

The lawsuit also alleges Sony improperly used unrecouped balances, money a label claims is still owed from previous expenses, to offset royalty payments that should have been paid.

Kris Kross royalty dispute

One of the largest claims in the lawsuit involves Kris Kross, the Atlanta rap duo known for the 1992 hit “Jump.”

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The complaint alleges Sony failed to properly report producer and override royalties from Kris Kross’ first two albums, Totally Krossed Out and Da Bomb.

According to the lawsuit, Sony did not provide royalty statements for those projects until 2023, and Dupri’s companies claim they are owed more than $2.2 million related to those recordings.

The complaint also alleges Sony later produced statements showing more than $33 million in foreign sales connected to Kris Kross royalty accounts and maintained those royalties in a separate accounting system that So So Def did not know existed.

Claims involving Xscape, Da Brat and Jagged Edge

The lawsuit also details royalty disputes involving several other artists connected to Dupri and So So Def. Dupri claims So So Def is owed more than $10 million in interest on unpaid royalties tied to Xscape, Kris Kross and Da Brat projects.

For Xscape, the complaint alleges Sony underreported producer royalties from the group’s 1993 album “Hummin’ Comin’ at ‘Cha” and owes more than $960,000 related to that project.

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The lawsuit also alleges Sony underreported production-share royalties by more than $144,000 through incorrect calculations and underreported producer royalties from Xscape’s album “Off the Hook” by more than $22,000.

For Da Brat, the complaint alleges Sony underreported producer royalties from her 1994 album Funkdafied and owes more than $1 million related to that recording. The lawsuit also alleges additional royalties may be owed from her album “Anuthatantrum,” though damages have not been determined.

The lawsuit alleges Sony began reporting previously unreported royalties connected to Jagged Edge’s 1997 album “The Jagged Era” in statements issued in 2023. The complaint claims those statements only covered royalties dating back to 2007, leaving earlier royalties unaccounted for. 

NEW YORK, NY – JUNE 14: (L-R) Mariah Carey, Jermaine Dupri, and Usher Raymond pose backstage during the Songwriters Hall of Fame 49th Annual Induction and Awards Dinner at New York Marriott Marquis Hotel on June 14, 2018 in New York City.

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Kevin Mazur


Dispute over Sony’s royalty practices

The complaint challenges Sony’s handling of unrecouped balances.

The lawsuit cites an Xscape account that showed an unrecouped balance of about $1.53 million as of 2020. Dupri’s companies allege Sony withheld more than $1 million in royalties generated between 2020 and 2024 because of that balance.

The plaintiffs argue those balances should have been forgiven under Sony Music’s 2021 Artists Forward Legacy Unrecouped Balance Program.

The lawsuit alleges Sony’s failure to apply the program resulted in approximately $1 million in payments that were not made. The complaint also identifies potential royalty issues involving artists and projects connected to So So Def, including: Mariah Carey, Usher, Bow Wow, Bone Crusher, Anthony Hamilton and more. 

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Dupri and his companies are seeking compensatory damages, interest, attorneys’ fees and a jury trial.



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Atlanta, GA

Atlanta City Council member proposes citywide heat safety plan as temperatures climb

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Atlanta City Council member proposes citywide heat safety plan as temperatures climb


ATLANTA, Ga. (Atlanta News First) — After Atlanta hit 96 degrees with a heat index of 102 over the Fourth of July weekend, a City Council member is pushing legislation to formalize how the city responds when extreme heat threatens public health.

Atlanta typically opens cooling centers as temperatures climb, but Councilmember Kelsea Bond said the city lacks a consistent, codified process to ensure the same steps are taken each time extreme heat arrives.

“There’s not something that is cohesive in our code that says this is going to happen this way every single time,” said Michael Julian Bond, Post 1 at-large.

Bond’s proposed resolution would create a citywide heat safety plan. It calls for more cooling centers, expanded outreach to vulnerable residents and using a health-based measure such as HeatRisk to determine what resources are needed based on conditions.

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“The many individuals that don’t have working A/C or don’t have adequate air conditioning — we want to make sure they are able to get relief,” Bond said.

Multiple council members have signed on in support, arguing the city needs to prepare for more frequent and intense heat as the climate warms.

“The weather’s not going to get any cooler with global warming, and so we want to be prepared,” Bond said.

Copyright 2026 WANF. All rights reserved.



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