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Ride-sharing woes at Hartsfield-Jackson Atlanta International Airport being addressed

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Ride-sharing woes at Hartsfield-Jackson Atlanta International Airport being addressed


Ride-share numbers are booming for those who head to Hartsfield-Jackson Atlanta International Airport, but one Atlanta City Council member says he is getting complaints from Uber and Lyft customers that the ride-share experience needs to improve. 

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The world’s busiest airport is trying to address its customer experience numbers, which have also taken a dip of late.

The problem is the last thing travelers want to do after an exhaustive trip at the airport, is push your luggage an extended distance to get an Uber or Lyft. However, that is what is happening at Atlanta’s airport. 

“We are going to be hosting a whole lot of people, and we wanted it to be enjoyable,” interim Airport General Manager Jan Lennon explained. Lennon told the council’s Transportation Committee that Hartsfield-Jackson Atlanta International Airport wants to be ready when the FIFA World Cup arrives in 2026.

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One council member says he wants improvements to what has become the airport’s Achilles heel. 

“Why is the ride-share experience so bad at Atlantis airport? Why do you have to hike so far to catch a ride when that’s what the majority of our customers are doing?” District 2 Amir Farokhi questioned. 

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The council member is right. Ride-share numbers are exploding with 3.3 million people projected this year, in contrast to 463,000 passengers using taxis. 

“We are not serving our customers well if our ride-share experience is what it is, given the number of people who are using it and the revenues generated for our airport,” Farokhi declared. 

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Lennon says her team is working on improving the ride-share experience.

“We are in a constraint area, working in a small confinement. Getting passengers to ride-share closer because it is a long distance, and we do understand that, especially people with ADA issues and things like that, so we are looking at that,” Lennon responded. 

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Lennon says the airport won a service quality award just yesterday for 2023, but concedes the customer experience numbers have taken a dip. 

“Wait times were some of the reasons. I just had a meeting with the TSA administrator and preparing him. This is what’s happening for this airport. Moving forward, we need more officers,” Lennon demanded.

The Interim GM also announced the airport has hired Karen Ellis.

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Ellis is a customer Chief Experience Officer who plans to help them get the customer experience numbers back up.

The Source: FOX 5 Atlanta compiled this based on the Atlanta City Council’s Transportation Committee meeting on Nov. 13, 2024.



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Atlanta, GA

18 essential Atlanta restaurants, from neighborhood gems to MICHELIN-starred destinations

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18 essential Atlanta restaurants, from neighborhood gems to MICHELIN-starred destinations


Heirloom Market

Photograph by Andrew Thomas Lee

Atlanta’s dining scene has long been a force, but in recent years, its flavors have only grown more powerful. Chefs from around the world have brought global recipes here, while local talent continues to prove that Southern cooking is far more than just fried chicken (though you’ll find plenty of that, too). Eight Atlanta restaurants have MICHELIN stars, with many more recognized with distinctions and Bib Gourmand nods. Whether you’re craving soul food, steaks, or spiced curry, here are 18 spots worth seeking out.

Sweet Auburn BBQ
Sweet Auburn BBQ

Photograph by Kate Blohm

dishes from Sweet Auburn BBQ
Sweet Auburn BBQ

Photograph by Kate Blohm

Global Meets Southern

In Atlanta, international flavors mingle with Southern traditions, giving rise to inventive fusion cuisines. Sweet Auburn BBQ in Poncey-Highland is proof of this: Siblings Anita and Howard Hsu combine their Chinese heritage with their Atlanta roots in dishes like pimento cheese wontons and char siu–style smoked ribs. At Smyrna’s Heirloom Market, housemade kimchi and macaroni and cheese accompany meats like smoked brisket and Korean spicy pork. At Talat Market in Summerhill, “fusion” speaks less to the dishes than to the sense of place. The restaurant calls itself “Georgian Thai,” a nod to its use of regional produce in deeply rooted Thai dishes like crispy rice salad with seasonal greens sourced from Georgia farms (Woodland Gardens, Hickory Hill) and pork from nearby Riverview Farms.

dishes from Lee’s Bakery
Lee’s Bakery

Courtesy of Lees Bakery

Buford Highway Hits

Atlanta’s 36-mile stretch of road known as Buford Highway is home to the city’s most dynamic international dining. Along the street’s Brookhaven section, Vietnamese mainstay Lee’s Bakery is well-known for its bánh mì prepared with from-scratch rolls. At Yet Tuh, hidden in the back of a Doraville office park, Korean favorites like kimchi pancakes and bibimbap are served in a homey setting. Also on a Doraville section of Buford Highway, Filipino flavors delight at Kamayan ATL, where veggie lumpia and sizzling sisig deliver bold spices; cool off with the fruit-filled halo-halo.

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dishes from Mary Mac’s Tea Room
Mary Mac’s Tea Room

Courtesy of Mary Mac’s Tea Room

two employees from Mary Mac’s Tea Room
Mary Mac’s Tea Room

Courtesy of Mary Mac’s Tea Room

A Taste of History

Peer into the past at Atlanta’s landmark restaurants. At Paschal’s in Castleberry Hill, Civil Rights leaders (including John Lewis and Andrew Young) gathered over fried chicken, while Dr. Martin Luther King Jr. organized the movement over soul-food dishes like macaroni and cheese and ham hocks at Vine City’s Busy Bee Cafe. Mary Mac’s Tea Room, open in Midtown since 1945, serves up classic Southern hospitality and sweet tea in six bustling dining rooms. Also in Midtown, the world’s largest drive-in restaurant, The Varsity, has boisterously asked customers “What’ll ya have?” since 1928 (a chili dog, of course).

dishes from La Semilla
La Semilla

Photograph by Andrew Thomas Lee

a hand holding a woven basket
The Chastain

Photograph by Heidi Geldhauser

an empanada from La Semilla
La Semilla

Photograph by Andrew Thomas Lee

Locally Inspired

Long growing seasons and a favorable climate yield a bounty of local produce that inspires area chefs to new levels of creativity. The Chastain in Buckhead grows herbs and vegetables in its on-site garden, visible from the farmhouse-style dining room, showcasing them in drinks, dishes, and a garden tasting menu. At West Midtown’s Miller Union, James Beard Award–winner Steven Satterfield has made the seasonal vegetable plate a must-order (The New York Times says it’s the dish that showcases the restaurant’s “full effect.”) In Reynoldstown, chef Reid Trapani partners with local growers to create Latin American–inspired vegan dishes at La Semilla, often featuring peak-season fruit desserts, like apple empanadas in fall or strawberry tres leches in spring.

inside dining space of Mujō
Mujō

Photograph by Andrew Thomas Lee

salmon dish from Atlas
Atlas

Photograph by Thomas Espinoza

dining room inside Atlas
Atlas

Photograph by Thomas Espinoza

Upscale Fare

MICHELIN began awarding stars to Atlanta restaurants in 2023, signaling to the world the strength of the city’s dining scene. Recipients include Lazy Betty, where chefs Ron Hsu and Aaron Philips craft a seasonally driven tasting menu in a cosmopolitan Midtown setting. Buckhead’s Atlas, also a MICHELIN star winner, surrounds diners with high art (Picasso, Chagall) while chef Freddy Money delivers equally artful dishes (don’t skip the lavish cheese cart or the water-garnish service). In West Midtown, Chef J. Trent Harris of MICHELIN-starred Mujō prepares world-class omakase meals featuring traditional Edomae-style nigiri with fish flown in from Japan. A hip-hop soundtrack keeps the mood upbeat in the dark intimacy of the blackbox setting.

greenery decor at Lazy Betty
Lazy Betty

Photograph by Matt Wong

pastries from Little Tart Bakeshop
Little Tart Bakeshop

Courtesy of Little Tart Bakeshop

Neighborhood Gems

Atlanta is a patchwork of pocket neighborhoods, each with its own personality reflected in its restaurants. In East Lake, Pure Quill Superette is located in a former tire shop, encapsulating the neighborhood’s historic yet gritty charm. Inside, the team prepares elevated comfort food like fried cod sandwiches, tofu rice bowls, and squash hoecakes served with housemade preserves. In Old Fourth Ward, Staplehouse reflects the neighborhood’s evolution, where creative types gather in a former boardinghouse that speaks to the area’s layered past. Dishes are simple—sourdough pizza, salads, and an Italian grinder among them—but prepared with precision. The Little Tart Bakeshop matches Grant Park’s blend of charm and community with its plant-filled decor and buttery, flaky croissants and galettes filled with seasonal fruit, plus a full coffee program that keeps the neighborhood humming.

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Atlanta, GA

Staycations Are Trending: Atlanta Events Worth Staying Home For In June

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Staycations Are Trending: Atlanta Events Worth Staying Home For In June


Travel trends nationwide suggest more people are staying close to home this year due to higher oil and gas prices. Some 71 percent of Americans plan road trips for summer vacations, according to Hilton’s 2026 Trends Report.

Another study, by Bank of America, found consumers are responding to higher gas prices by taking fewer trips, reducing travel budgets, cutting back on accommodations, or choosing destinations closer to home.





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Atlanta, GA

Braves News: Ronald Acuna hamstring injury update, losing skid, more

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Braves News: Ronald Acuna hamstring injury update, losing skid, more


Catcher Jair Camargo collected his first big league hit in the top of the ninth tonight. He was added for the double-header today.

This was his first MLB appearance since 2024 with the Twins. He was hitless in seven plate appearances for Minnesota.

He struck out in his first at bat with Atlanta before doubling for his first base knock.

Congratulations.

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