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Hawaii ISP Sandwich Isles to Shut Down Voice, Internet Service on Saturday

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Hawaii ISP Sandwich Isles to Shut Down Voice, Internet Service on Saturday


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Sandwich Isles Communications sent an email to Native Hawaiian customers on Thursday saying it was shutting down service on Saturday.

Hawaii ISP Sandwich Isles to Shut Down Voice, Internet Service on Saturday
Photo by Little Plant used with permission

WASHINGTON, June 1, 2024 – A provider of Internet access and other communications services to Native Hawaiians is closing its doors on Saturday, with the company’s founder saying the money-losing operator had no other choice.

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The state of Hawaii announced on Friday that Sandwich Isles Communications sent an email yesterday to its 1,500 customers that service would end on June 1, raising public safety concerns with top state officials.

 “Reliable phone and Internet service is a lifeline for our communities. It is unacceptable that Sandwich Isles Communications is planning to disconnect the services that its customers depend on with so little notice,” said Lt. Gov. Sylvia Luke in a statement Friday. “We strongly urge Sandwich Isles Communications to transition Hawaiian Home Lands lessees to alternate service providers in an orderly and responsible process.”

SIC founder Al Hee told Broadband Breakfast on Friday night that customers would lose access to Internet and landline phone service but not mobile phone service. He said SIC’s customer count was well above 1,500.

SIC has had a contract with the state’s Department of Hawaiian Home Lands to provide communications services to Hawaiian homelands, areas held in trust for Native Hawaiians by the state of Hawaii.

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Hee said SIC was closing “because we are losing money and we have been for the last five-plus years. I am not going to lose any more money.”

SIC has also been engaged in a long-running dispute with the U.S. Department of Agriculture about the $150 million balance on an infrastructure loan that Hee said SIC was expecting to pay down with financial support from the Federal Communications Commission’s Universal Service Fund but was cut off.

He said losing access to USF funding in 2015 was “tied into” an FCC investigation that resulted in a $49.6 million fine against SIC and Hee over improper use of USF financial support.

Diamond Badajos, Information and Community Relations Officer for the DHHL, told Broadband Breakfast on Friday night that the state found troubling that the SIC situation could create a public safety risk if hundreds can’t call 911.

“That’s certainly a concern,” Badajos said.

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DHHL has been advising SIC customers for a while to find Internet service with Hawaiian Telcom or Charter Communications. Badajos did not know how many SIC customers had already found a new provider. Hee said only 50 percent of SIC customers today had access to Hawaiian Telcom or Spectrum.

On Friday night, Charter sent out a press release announcing the launch of Spectrum voice services in Hawaiian Home Lands, saying current residential Spectrum Internet customers could receive Spectrum Voice for $14.99 for 12 months.

“Spectrum currently offers Spectrum Internet with speeds up to 1 Gig, Spectrum Mobile, and Spectrum TV to thousands on the Hawaiian Home Lands,” the company said.

DHHL is also making SIC customers aware of satellite Internet service provided by Starlink. The Hawaii government, she said, has no plans to rush Starlink terminals to SIC customers. DHHL is also promoting Dish’s satellite Internet service as an option.

In a May 30 email to customers, SIC said it needed help from DHHL to continue to offer service but was not getting it.

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“Although we are still in communication with the federal government about this problem, DHHL has refused to participate in a global solution. It appears they would rather see SIC close shop than ensure your continued service,” the email said.

Badajos said, “We really don’t want to get into any slinging match with Al [Hee].



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Hawaii gets nearly $190 million for rural health care | Honolulu Star-Advertiser

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Hawaiian announces $600 million airport, wide-body upgrades | Honolulu Star-Advertiser

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Hawaiian announces 0 million airport, wide-body upgrades | Honolulu Star-Advertiser


COURTESY HAWAIIAN AIRLINES

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Hawaiian Airlines today announced an investment of more than $600 million over five years to improve airport passenger areas across the state and interior upgrades to widebody aircraft.

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Hawaiian Airlines CEO Diana Birkett Rakow told the Honolulu Star-Advertiser ahead of today’s announcement at Daniel K. Inouye International Airport that other improvements will include better apps, a better website that will make it easier for passengers to change flights, among other things that also include better integration with Alaska Airlines, which acquired Hawaiian in 2024, making it a subsidiary of Alaska Air Group.

“We have pushed a lot of change through the system for the last couple of months,” Rakow said. “We’re working on integrating our ticketing systems because right now we’re on two separate ticketing systems that don’t talk to each other.”

After late April, she said, booking on the shared Alaska Air and Hawaiian Air ticketing system “will be much more seamless.”

In announcing the renovations and changes, Hawaiian pledged “a significantly smoother guest experience … once Hawaiian Airlines and Alaska Airlines share the same passenger service system and Hawaiian Airlines joins the oneworld alliance, both scheduled for late April.”

Right now, Rakow acknowledged, “unfortunately there is some friction.”

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“There’s been so many changes and all of that friction is really painful,” she said. “We are committed to making sure we are addressing the issues. … We are certainly not perfect, but we are committed to working together. … Really, after April, it is going to improve significantly.”

Each island airport also will see renovated lobbies and gates designed to increase comfort, provide better seating and amenities such as improved power charging.

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Daniel K. Inouye International also will get a new 10,600-square-foot lounge at the entrance of the Mauka Concourse in Terminal 1.

And starting in 2028, Hawaiian’s wide-body Airbus A330s will get new seats, carpets, lighting, business class suites, a Bluetooth-enabled in-flight entertainment system with high-definition screens and free Starlink Wi-Fi.

Gov. Josh Green said in a statement ahead of today’s announcement that, “Hawaiian Airlines’ investment is exactly the kind of long-term commitment Hawaiʻi needs. Modern, welcoming airports improve the experience for residents and visitors alike, strengthen our economy and keep Hawaiʻi competitive as a global destination. We appreciate Hawaiian Airlines’ partnership in advancing workforce development, regenerative tourism, clean energy, and community programs that reflect the values of our islands.”

The New Year began with a .75% increase in Hawaii’s Transient Accommodations Tax that will help the state fight climate change.

Rakow said that Hawaiian is working to better inform inbound passengers about how to respect Hawaii’s culture and environment.

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Hawaiian said it will continue to support “programs promoting regenerative tourism, culture and conservation.”

The airline also said it will fund grants to nonprofit organizations “promoting cultural programs, environmental preservation, and perpetuation of native Hawaiian art and language through the Alaska Airlines | Hawaiian Airlines Foundation.”




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