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Kaiser Permanente Looks to the Future With AI & New Openings | San Diego Magazine

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Kaiser Permanente Looks to the Future With AI & New Openings | San Diego Magazine


In Kaiser Permanente‘s hospital exam rooms, artificial intelligence is listening—and that’s a good thing. “It brings the joy back into… getting to know a patient,” says Assistant Area Medical Director Dr. William Tseng. “It restores the connection between doctor and patient, allowing us to actually see each other during the exam.” AI is now a routine part of patient care at Kaiser’s Southern California facilities, where it’s replacing “COWS,” computers on wheels, that can act as a physical barrier between physicians and their patients. Ambient AI functions as a scribe, listening to the exam room conversation (with patient permission), taking notes, and later transcribing everything to the medical record.

In collaboration with generative AI platform Abridge, Kaiser’s San Diego facilities have rolled out the region’s biggest deployment of “assisted clinical documentation” technology, and Tseng is excited about its potential for the entire healthcare industry.

Courtesy of Kaiser Pemanente

His AI assistant, he says, “[doesn’t] miss things. It improves quality and efficiency.” AI has applications for diagnosis, as well. For example, “in radiology, we can use it to pick up diseases earlier by analyzing images of potential strokes and [helping doctors prioritize which scans they review,] based on severity,” Tseng explains.

Kaiser Permanente also rolled out two new hospitals in San Diego County in recent years. The latest, San Marcos Medical Center, opened in August of 2023. It has a labor and delivery ward, a neonatal ICU, a 24-hour emergency department, and 206 single-patient rooms.

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Like many health systems in the area and the nation, Kaiser Permanente is no stranger to struggles with staffing. In late 2023, San Diego Kaiser workers went on strike as part of walkouts across four states to protest exhausting working conditions related to labor shortages and pay that didn’t cover the current cost of living. The walkouts resulted in a new contract that led to what President Biden called “historic” increases in healthcare worker wages.

Exterior of Kaiser Permanente's new San Marcos Medical Center in San Diego
Courtesy of Kaiser Permanente
New San Marcos Medical Facility

Two of Kaiser’s San Diego medical centers nabbed a top-60 spot on US News and World Report’s 2023 list of the best hospitals. The publication named Zion Medical Center in Mission Valley and San Diego Medical Center in Kearny Mesa (both Kaiser facilities) among the best hospitals for maternity care this year. Contrasting a recent trend in maternity ward closures across California, the new San Marcos maternity ward opened shortly after two local facilities shuttered L&D services.

Additionally, the organization’s cancer survival rates consistently beat the National Cancer Institute’s SEER (Surveillance, Epidemiology, and End Results) averages. A study published in 2024 showed Kaiser patients with colorectal, breast, and lung cancers have better survival rates after five years than other patients tracked in SEER data.

Tseng attributes this to Kaiser Permanente’s integrated model, where members have access to preventive care, smoking cessation programs, and cancer screenings—along with a national referral system providing regional Kaiser doctors with a comprehensive database related to cancer treatment, to ensure they’re delivering the most up-to-date and effective therapies.



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San Diego, CA

Guest Column: The black hole in the center of Poway

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Guest Column: The black hole in the center of Poway


Those of us who live near the City of Poway Town Center have experienced and continue to see a development project that has languished for over five years and now clearly can be defined as blight. 

It is a “black hole” that is anchored in the center of the city near the intersection of Poway and Community roads, one block from City Hall. The project is adjacent to the Poway shopping center plaza, a Section 8 apartment complex and the Poway Bernardo Mortuary.

Those of us who live in central Poway have this visual blight, which consists of a partially constructed vacant multistory building and an unfinished tiered underground parking structure. This incomplete project was approved by the City Council in 2018 as a mixed-use development project.

It sits on a one-and-a-half-acre infill site and was originally permitted for 53 residential units, a 40,000-square-foot commercial space, a 20,025-square-foot fitness center and a two-tiered underground parking structure.

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Over the last five years it has transitioned through three different developers and multiple permit amendments. The current and final amended project is a significantly scaled-down project. It would take someone with a bachelor’s degree in city and urban planning to read the permit amendments and comprehend what the final project will consist of if and when it is completed.

Those of us who live in or near the Town Center district are aware the Poway Road Specific Plan was approved with City Council commitment that high-density development would be well planned and would consist of “efficient high-density development.”

A blighted development project that has not been completed and has remained vacant and unfinished for five years is not keeping with the Specific Plan. This project is a blemish on central Poway. The City Council has not implemented solutions to complete this unfinished project.

Further, other development projects in the same corridor have as a matter of practice during their construction phases posted signage on their respective construction fencing, advertising what the project consists of and when it is estimated to be completed. The “black hole” has no such signage on its construction fencing and the general public has no idea what this project consists of or when it will be completed.

Direct attempts and meetings to obtain information from previous and current city representatives have resulted in finger-pointing at the developer. Two developers have already walked away from this project and the third and current developer is under contract with a local general contractor.

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The City Council approved, conditioned and permitted this project. I have to think that if this project was located in the “Farm” development area and stood half developed and vacant for over five years there would be a different level of urgency by the council to finding a solution to correct this unsightly development project.

The council has failed those of us who live in and near the Poway Town Center corridor. Stop blaming the developer and get this failed project completed.

Locke is a 22-year U.S. Marine Corp veteran and a longtime Poway resident. 



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Frustrated teachers walk out of SBUSD meeting that decided to close Central Elementary

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Frustrated teachers walk out of SBUSD meeting that decided to close Central Elementary


Frustrations boiled over at Wednesday night’s South Bay Union School District meeting. Parents and teachers are upset that the district is going to shut down Central Elementary and possibly two others at a later time.

At one point in the meeting, teachers got so upset that they walked out. It came after the school board voted unanimously to approve an interim superintendent’s pay package for nearly $18,500 a month.

That payday comes at time when teachers rallied outside the meeting because they might strike since they’ve  been in contract negotiations for more than a year.

The board also voted unanimously to close Central Elementary at the end of this school year. Berry and Sunnyslope Elementary schools could close as well, at a later time. But that’ll be based on a review of enrollment and financial data going forward.

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The district says declining enrollment and declining revenues are major problems and factors in its decision. It says keeping under enrolled schools open would increase maintenance costs, stretch limited resources and hamper the ability to deliver equitable services across all schools.

But teachers and parents say paying the interim superintendent that amount of money shows it’s a matter of allocation and priorities.

Hinting that district leaders are being scrooges, a group of teachers took a page out of “A Christmas Carol” and dressed as ghosts.

“By closing these doors, you destroyed the heart of community. Families see no future, pack their cars and  leave behind empty houses and desolate streets,” one teacher said.

While only Central is closing this year, Sunnyslope could close at the end of the 2028-2029 school year. Berry could close at the end of the 2031-2032 school year.

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Spring Valley Christian school teacher suspected of sexually abusing child

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Spring Valley Christian school teacher suspected of sexually abusing child


A 49-year-old teacher at Christian High School, suspected of sexually abusing a minor, was arrested Tuesday outside the Spring Valley school affiliated with Shadow Mountain Community Church.

Kevin G. Conover was booked at the San Diego Central Jail on suspicion of oral copulation with a victim under 18, aggravated sexual abuse of a child under 14,  three counts of lewd and lascivious acts with a child, and continuous sexual abuse of a child, according to the San Diego County Sheriff’s Office.

Deputies initially responded to a radio call regarding sexual assault allegations of a minor by a family member on Oct. 1, prompting an immediate investigation by Child Abuse Unit detectives, who later found probable cause to arrest Conover, sheriff’s officials said.

Conover was described as a teacher at the school in Tuesday’s statement from the sheriff’s office announcing his arrest. However, there were no references to him on the school’s website on Tuesday night.

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The investigation remains ongoing by the Child Abuse Unit as investigators conduct a follow-up into the allegations.

Anyone with information regarding the alleged abuse was urged to call the Child Abuse Unit at 858-285-6112. Calls after business hours should be directed to 858-868-3200. Tipsters who remain anonymous can call Crime Stoppers at 888-580-8477.



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