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Airbnb stay takes unexpected turn for San Diego woman

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Airbnb stay takes unexpected turn for San Diego woman


A picturesque beachfront getaway in Northern California was supposed to be the perfect remote-work escape for San Diego resident Kim Coutts. Instead, it turned into a frustrating ordeal.

Coutts, an experienced Airbnb user with over 40 bookings under her belt, splurged about $1,200 for two nights in September 2024 at a cliffside Airstream in Half Moon Bay, San Mateo County. 

She was road-tripping up the coast with her new puppy, Wigbert, looking forward to stunning ocean views while working remotely.

“I decided to take a road trip,” Coutts said. “I was working remotely, I just got my new dog, and I thought we would go up the coast.”

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On check-in day, Coutts logged into her Airbnb account to read the host’s instructions, and that’s when she saw a detail she said surprised her:“The power system will go into power-saving mode from midnight until 8 a.m.”

That meant no working outlets, no TV.

By then, it was too late to cancel.

“It was a lot of money,” Coutts said. “I didn’t want to lose the money.”

Airbnb and the host told NBC 7 Responds that the message about power savings mode was in the listing when she booked, and we saw it in the current listing under the House Rules section.

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Coutts arrived at the Airstream around 3 p.m., soaking in the breathtaking daytime views.

“I thought I would try,” Coutts said. 

But as dusk fell around 7 p.m., discomfort set in. She packed up, drove to a hotel in Carmel= and messaged the host.

“I am not asking for a refund, but I would hope you can meet me in the middle,” Coutts wrote, hoping for at least a partial refund.

The host offered two free nights for a future stay instead. Coutts accepted.

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A year later, Coutts reached out to redeem those nights.

“I waited until September, which is the same time I traveled, and I reached out to rebook,” Coutts said. “He read my message and closed the conversation without saying anything.”

What Coutts didn’t know, and Airbnb confirmed to NBC 7, is that booking message threads automatically close themselves after a year. The host didn’t close the conversation.

Not knowing how to contact the host, Coutts contacted Airbnb.

“Their response was that they’re not responsible for agreements I make with outside parties,” Coutts said.

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Frustrated, Coutts decided to call NBC 7 Responds for help.

NBC 7 reached out to Airbnb on her behalf.

“I think about 10 days later, I got the gift card from Airbnb out of nowhere, and I knew someone from your end had reached out,” Coutts said.

In a statement to NBC 7 Responds, Airbnb said:

“We encourage guests to thoroughly review a listing page before booking to ensure it meets their needs, and contact Airbnb in the event of a concern. In this case, at the time the guest booked the reservation, the listing description specified the Airstream’s overnight ‘power-saving mode’ and which amenities would be temporarily unavailable. While the guest did not contact us during their stay a year ago, and no electricity outage was reported to us or the host at the time, we have reached out to provide support with a goodwill coupon for a future trip.” 

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While $400 didn’t cover her full original cost, Coutts was very happy to get something back and grateful for the resolution. But more than the money, she wants other travelers to learn from her experience. 

Coutts said that, to prevent surprises when booking vacation rentals, be sure to read every word of a listing before booking. 

As Airbnb and the host confirmed to NBC 7 Responds, the information was there when Coutts booked. It even includes a note that if you aren’t OK with the power savings mode, let the host know in advance, and they will work with you. 



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San Diego, CA

How San Diego Has Quietly Emerged as One of America’s Great Dining Destinations

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How San Diego Has Quietly Emerged as One of America’s Great Dining Destinations


When John Resnick opened Campfire on a quaint little street in Carlsbad, Calif., in 2016, some locals weren’t sure what to think. The coastal enclave wasn’t exactly awash in innovative, chef-driven establishments, so it was a shock to see the dining room consistently full. Early on, one woman wondered aloud to Resnick, “Where did all these people come from?”

It’s a moment he remembers vividly. “I was struck by her statement, because I think she was surprised that so many other people in Carlsbad were there,” Resnick says. 

The rest of the culinary world would take some time to catch up to what was happening. In 2019, when Michelin expanded to rate restaurants throughout all of California—not just the San Francisco area—Addison was the only one in San Diego to earn a star. But since emerging from the pandemic, the region’s food scene has grown dramatically. Driven by outstanding farms, ingredients, a bumper crop of talented chefs, and a G.D.P. approximately the size of New Zealand or Greece, San Diego County has become one of America’s most underrated dining destinations.

Campfire’s octopus, chorizo, and celery-root entrée.

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Gage Forster

Perhaps no single restaurant is a better emblem for this shift than chef William Bradley’s Addison, which opened in 2006. After landing his first star, Bradley knew he wanted more. To get them, he transformed his French-leaning fare to serve what he calls California Gastronomy, which combines the cultures of SoCal with impeccable ingredients and wildly impressive techniques, prizing flavor over flair. Michelin responded, awarding Addison a second star in 2022, and making it the first Southern California three-star restaurant just a year later. The accolade has created a halo effect, attracting culinary tourists from around the world.

Berry beet tartlets at San Diego’s three-star stalwart Addison.

Berry beet tartlets at San Diego’s three-star stalwart Addison.

Eric Wolfinger

“Earning three stars forces the global dining community to pay attention to a place that may not have been on their radar before,” says chef Eric Bost, a partner in Resnick’s four Carlsbad establishments. 

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Resnick recruited Bost, who spent time at award-winning outposts of Restaurant Guy Savoy, to run Jeune et Jolie, which he led to a star in 2021. They’ve since taken over an old boogie-board factory down the street and converted it to an all-day restaurant and bakery, Wildland. The space also hosts an exquisite tasting-counter experience called Lilo, which was given a Michelin star mere months after opening in April 2025. And as Resnick and Bost grew their successful Carlsbad operation, chef Roberto Alcocer earned a Michelin star for his Mexican fine-dining spot Valle in nearby Oceanside.

The stylish tasting counter at Michelin one-star Lilo in Carlsbad.

The stylish tasting counter at Michelin one-star Lilo in Carlsbad.

Kimberly Motos

About 25 miles to the south, another affluent coastal community is going through its own culinary glow up. In La Jolla, chef Tara Monsod and the hospitality group Puffer Malarkey Collective opened the stylish French steakhouse Le Coq. Chef Erik Anderson, formerly of Michelin two-star Coi, is preparing to launch Roseacre. And last year, Per Se alums Elijah Arizmendi and Brian Hung left New York to open the elegant tasting-menu restaurant Lucien, lured by the ingredients they’d get to serve. “A major reason we chose San Diego is the quality and diversity of the produce,” Arizmendi explains. “San Diego County has more small farms than anywhere else in the U.S., and its many microclimates allow farmers to grow an incredible range of ingredients year-round.”

Wildland’s spicy Italian sandwich.

Wildland’s spicy Italian sandwich.

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Gage Forster

Chef Travis Swikard has also been a tireless advocate for the region’s ingredients since he returned to San Diego, his hometown, and opened Mediterranean-influenced Callie in 2021. There’s no sophomore slump with his latest effort, the French Riviera–inspired Fleurette in La Jolla, where he’s serving his take on classics like leeks vinaigrette and his San Diego “Bouillabaisse” with local red sheepshead fish and spiny lobster. Its food is bright, produce-driven, and attentive in execution, while the dining room maintains a relaxed and unpretentious style of service. And Swikard sees that approach cohering into a regional style with a strong network of professionals behind it.

“It’s really nice that we are developing our own identity, not trying to be like L.A. or any other market, just highlighting what’s great about the San Diego lifestyle and ingredients,” he says. “Similar to New York, a chef community is starting to develop where chefs are supporting each other. There is a true sense of pride to be cooking here.”

Top: In La Jolla, Lucien serves ocean whitefish with tomatoes turned into concasse, sabayon, and other expressions.





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Little Debbie is launching a new flavor of one of its most popular treats

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Little Debbie is launching a new flavor of one of its most popular treats


Little Debbie is officially expanding its doughnut range.

On April 14, the brand announced a new sweet snack: Chocolate Old Fashioned Donuts. The company says there was “massive consumer demand” for the original Big Pack Old Fashioned Donuts, which quickly became a top seller. Now, they’re just giving the people what they want.

The new snack is a chocolate old-fashioned cake doughnut finished with a sweet glaze and is launching in two formats:

  • The Big Pack Carton: This box contains six doughnuts in a retro-inspired package that reflects the brand’s heritage.
  • Single-serve doughnuts: There are also 3-ounce, individually wrapped Chocolate Old Fashioned Donuts, which the brand suggests pairing with a morning coffee or eating on a midday break.

The original, which includes six individually wrapped cake-style doughnuts with a vanilla glaze, first hit stores in June 2025 and, according to the brand, has been “consistently selling out.”

“We saw an incredible response to the Old Fashioned Donut we introduced last year,” said Scott Brownlow, Little Debbie’s brand manager, in a press release. We’re doubling down on what works and giving both loyalists and new fans an irresistible reason to head back to the store.”

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Little Debbie’s Chocolate Old Fashioned Donuts are rolling out now to major retailers, grocery stores and convenience stores nationwide. As with the original Old Fashioned Donut, they become a permanent addition to the brand’s snack lineup.

This story first appeared on TODAY.com. More from TODAY:



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New Padres Owner Has Some Enormous Shoes to Fill

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New Padres Owner Has Some Enormous Shoes to Fill


The Padres will soon have a new owner, as billionaire José E. Feliciano is reportedly close to acquiring the franchise. San Diego will be watching him closely. He has a lot to live up to.

Back in November, the current ownership group led by late owner Peter Seidler’s brother, John, announced the family would begin the process of selling the team. Just five months later, Feliciano has reportedly outbid three other billionaires to secure ownership of the franchise. The final sale price will be $3.9 billion, shattering the previous MLB record. If the deal goes through as expected, Feliciano will be compelled to match not only the price tag, but also the commitment San Diego’s fans have made over the last decade.

When Peter Seidler took over as the team’s chairman and primary owner in November 2020, he set about rebuilding the franchise into one that could compete at the highest level of baseball. He spent lavishly, locking up players to massive contracts and blowing past the luxury tax threshold, while also investing in the San Diego community and openly proclaiming that turning a profit wasn’t his goal. The Padres followed by having the most successful sustained stretch in their history, reaching the postseason in four of the last six years. Seidler’s driving ambition was to deliver San Diego its first major sports championship. The team’s fans responded by matching his passion.

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A better product on the field led to a packed Petco Park. The Padres have finished in the top five of attendance in each of the past five seasons, culminating in an remarkable 2025 campaign when the team sold out 72 of its 81 home games and welcomed a record 3.47 million fans through their gates. San Diego finished second in attendance last season, behind only the World Series champion Dodgers.

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Seidler’s investment paid off. In 2025, the Padres reportedly generated around $500 million in revenue despite a relatively disadvantageous television deal. Unfortunately, Seidler never got to see it. He died in November 2023 at the age of 63 from an infection related to a compromised immune system following multiple battles with cancer. The Padres have played in his memory, and the team’s supporters have carried his goal with them.

That kind of fan support deserves another owner willing to invest not only in the team, but also in the city. John Seidler and the rest of the ownership group were never going to be those people. To their credit, they seem to know that.

Peter Seidler had a boundless passion for the Padres. His brother John has never quite shared it, at least not publicly. The ownership group purchased the team for a reported $800 million in 2012 and is selling for $3.9 billion. Cashing out now makes sense. There’s an enormous “but” coming.

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The late Peter Seidler elevated the Padres to a previously unreached standard with no regard for how much he had to spend to make it happen. | Sean M. Haffey/Getty Images)

Feliciano has to know what he’s getting into by following in Seidler’s footsteps. Padres fans are far more active than they once were and have proven their commitment for years. The team’s new owner needs to be genuinely invested and ready to finish what Peter Seidler started. Feliciano doesn’t just owe that to his memory. He owes it to every fan who’s packed Petco Park believing San Diego was finally on the precipice of its first World Series title.

The Padres’ new owner isn’t a stranger to sports franchise ownership. Feliciano is the co-founder and managing partner of Clearlake Capital, which was part of a consortium that purchased Chelsea FC in 2022 for roughly $5.25 billion. Despite a heavy financial investment to the roster, the results in London have ultimately failed to meet the competitive standard established by the previous regime.

From Feliciano’s viewpoint, the upside of purchasing the Padres isn’t hard to see. Petco Park is one of baseball’s premier venues and boasts an atmosphere that rivals any in American sports. The team’s TV deal should improve dramatically with MLB’s next collective bargaining agreement. Then there’s the location. San Diego is one of America’s crown-jewel cities, and its eighth-largest by population. The weather is perfect year-round, the fanbase is passionate and the market has proven it will show up for a quality product. There’s only one thing missing.

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Feliciano has won the bidding war for the Padres. Now comes the hard part. He must be passionately invested in delivering a long-awaited World Series championship to San Diego. This franchise carries too much potential to be a billionaire’s vanity project. Peter Seidler proved that when he put his all into making that happen, and the city showed up for him.

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Now it’s Feliciano’s turn to show up for the city.


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