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Airbnb stay takes unexpected turn for San Diego woman

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Airbnb stay takes unexpected turn for San Diego woman


A picturesque beachfront getaway in Northern California was supposed to be the perfect remote-work escape for San Diego resident Kim Coutts. Instead, it turned into a frustrating ordeal.

Coutts, an experienced Airbnb user with over 40 bookings under her belt, splurged about $1,200 for two nights in September 2024 at a cliffside Airstream in Half Moon Bay, San Mateo County. 

She was road-tripping up the coast with her new puppy, Wigbert, looking forward to stunning ocean views while working remotely.

“I decided to take a road trip,” Coutts said. “I was working remotely, I just got my new dog, and I thought we would go up the coast.”

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On check-in day, Coutts logged into her Airbnb account to read the host’s instructions, and that’s when she saw a detail she said surprised her:“The power system will go into power-saving mode from midnight until 8 a.m.”

That meant no working outlets, no TV.

By then, it was too late to cancel.

“It was a lot of money,” Coutts said. “I didn’t want to lose the money.”

Airbnb and the host told NBC 7 Responds that the message about power savings mode was in the listing when she booked, and we saw it in the current listing under the House Rules section.

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Coutts arrived at the Airstream around 3 p.m., soaking in the breathtaking daytime views.

“I thought I would try,” Coutts said. 

But as dusk fell around 7 p.m., discomfort set in. She packed up, drove to a hotel in Carmel= and messaged the host.

“I am not asking for a refund, but I would hope you can meet me in the middle,” Coutts wrote, hoping for at least a partial refund.

The host offered two free nights for a future stay instead. Coutts accepted.

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A year later, Coutts reached out to redeem those nights.

“I waited until September, which is the same time I traveled, and I reached out to rebook,” Coutts said. “He read my message and closed the conversation without saying anything.”

What Coutts didn’t know, and Airbnb confirmed to NBC 7, is that booking message threads automatically close themselves after a year. The host didn’t close the conversation.

Not knowing how to contact the host, Coutts contacted Airbnb.

“Their response was that they’re not responsible for agreements I make with outside parties,” Coutts said.

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Frustrated, Coutts decided to call NBC 7 Responds for help.

NBC 7 reached out to Airbnb on her behalf.

“I think about 10 days later, I got the gift card from Airbnb out of nowhere, and I knew someone from your end had reached out,” Coutts said.

In a statement to NBC 7 Responds, Airbnb said:

“We encourage guests to thoroughly review a listing page before booking to ensure it meets their needs, and contact Airbnb in the event of a concern. In this case, at the time the guest booked the reservation, the listing description specified the Airstream’s overnight ‘power-saving mode’ and which amenities would be temporarily unavailable. While the guest did not contact us during their stay a year ago, and no electricity outage was reported to us or the host at the time, we have reached out to provide support with a goodwill coupon for a future trip.” 

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While $400 didn’t cover her full original cost, Coutts was very happy to get something back and grateful for the resolution. But more than the money, she wants other travelers to learn from her experience. 

Coutts said that, to prevent surprises when booking vacation rentals, be sure to read every word of a listing before booking. 

As Airbnb and the host confirmed to NBC 7 Responds, the information was there when Coutts booked. It even includes a note that if you aren’t OK with the power savings mode, let the host know in advance, and they will work with you. 



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San Diego, CA

Dining Out — series Part 1: A look at the evolution of La Jolla’s restaurant scene

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Dining Out — series Part 1: A look at the evolution of La Jolla’s restaurant scene


This is the first installment in a series of stories on the history of dining out in La Jolla, how it’s changed and how it continues to evolve.

It’s hard to imagine La Jolla without its restaurants, from the lines stretching down the block at The Taco Stand to the iconic views at George’s at the Cove.

But the way La Jollans eat and where has changed dramatically since the area’s founding in the 1800s.

In this first part of the new month-long series “Dining Out,” the La Jolla Light looks at local restaurants from the 1880s (when La Jolla was first developed and settled) to the early 1920s.

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“La Jolla had very few people at that time,” according to local historian Carol Olten. “There weren’t a lot of restaurants, as far as we know.”

Olten said she gets information about La Jolla’s earliest days from the diaries of local pioneer Anson Mills.

“He kept track of where he went and what he did … but he did a lot of home cooking,” she said. “So when they went to a restaurant for dinner, it was a big occasion. It was something people mainly did on holidays or … a social occasion.”

One restaurant Mills would go to — believed to be one of the first in La Jolla — was Montezuma Cottage. Olten said it is believed to have opened in 1895 near the intersection of Prospect and Jenner streets.

Mills described the restaurant as a popular eating and gathering spot for locals and tourists, Olten said. He wrote an entry about a Thanksgiving dinner there with about 60 people.

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Montezuma Cottage later became known as the Seaside Inn and Ocean View restaurant. It was torn down in 1931.

Culturally, eating at a restaurant was a more formal occasion at the time, Olten said.

“You didn’t go to a restaurant just to hang out with friends like you would today. It was purposeful then,” she said.

Around 1900, a restaurant known as the White Rabbit opened near the corner of Girard Avenue and Prospect Street. In addition to a rooftop garden, it featured a tea room, joining a national trend.

“Tea rooms went with the suffragette movement because in those days, [women] didn’t have a place to gather without an escort, so tea rooms started opening in hotels and women could go there and sit down and have a social tea or lunch,” Olten said. “La Jolla got in on the tail end of that thanks to [Green Dragon Colony founder] Anna Held and [La Jolla philanthropist] Ellen Browning Scripps.”

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One of them, called The Cricket, opened in the early 1900s with white tablecloths. Olten said it was near what it is now Eddie V’s restaurant.

“It was originally part of the Green Dragon Colony … and was sold to a British woman named Daisy Mitchell,” she said. “It stayed a tea room for many years, and she kept a guest book that was decorated with reds and greens and had a medieval theme. So it was very British.”

Joining a trend toward more upscale dining, one of La Jolla’s “most well-established and well-known restaurants” opened in 1912 at 1227 Prospect St. The Brown Bear had “stylish, fashionable service and a menu to please the gods,” Olten said.

A house specialty was Welsh rabbit served in a silver chafing dish. The restaurant was in operation until 1941.

Several restaurants opened around 1915, about the same time as the Panama-California Exposition, a world’s fair-type event held in 1915-16 that brought 3.7 million people to San Diego.

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The Panama-California Exposition in San Diego’s Balboa Park in 1915-16 coincided with several restaurant openings in La Jolla. (San Diego History Center)

One of La Jolla’s new restaurants, the Spindrift Inn, opened in 1916 and was considered a “last stop” out of town.

“Most restaurants at that time were located in the immediate Village area,” Olten said. “The one that was astray would have been the Spindrift Inn [in La Jolla Shores]. This was in the very early days of automobiles, so not very many people had cars, but those that did would … drive their cars and the last stop before you got out of town was Spindrift Inn.”

The Spindrift Inn later became The Marine Room, which still stands.

Olten said the restaurant was operated by the Hannay family for about 20 years. Their “rambunctious” fox terrier, Jiggs, would roam the dining room.

Another Expo-era restaurant was the Dining Car, which operated in an old trolley car parked near Goldfish Point. Dinner was $2 per person. It burned down on Halloween night in 1923.

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Next installment: With new hotels being built in La Jolla in the 1920s came new hotel restaurants. But later, World War II would have an impact on La Jollans and San Diegans in general and on where and how they ate. ♦



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Stammen ejected for 1st time in career — as manager AND player

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Stammen ejected for 1st time in career — as manager AND player


WASHINGTON — First-year San Diego manager Craig Stammen was ejected in the bottom of the seventh inning on Saturday at Nationals Park after an unsuccessful replay challenge.
Stammen challenged a safe call at second base — one that led to the Washington Nationals tying the game. Fernando Tatis Jr. threw



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Washington Nationals vs San Diego Padres Game Thread

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Washington Nationals vs San Diego Padres Game Thread


The Nats had chances to win last night, but they came up short. Some of the weaknesses at the back end of their roster showed up, and they lost 7-5 in a bullpen battle. Now they will look to bounce back at home against a tough Padres team.

Blake Butera has made some peculiar changes to the lineup. Clearly, he wants to go lefty heavy. The struggling Jorbit Vivas will start over Curtis Mead. Jose Tena will also be starting at DH. That means James Wood will go to right field and Dylan Crews will slide to center. Drew Millas will also be back behind the plate. Foster Griffin will be on the bump.

The Padres have a very similar lineup to last night. Rodolfo Duran will replace Freddy Fermin behind the plate. Otherwise, it is the same personnel. We saw Jackson Merrill and Fernando Tatis start to wake up, so hopefully that does not continue. Blake Butera’s college teammate, Michael King, will be on the mound.

The Nats will look to avoid going under .500 in this one. Michael King will be a good test, but this lineup has been resilient. Hopefully Foster Griffin can build on his strong outing against the Braves. If they don’t win today, those narratives about the poor home record will re-appear. Follow along in the comments down below and let’s go Nats!

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