Connect with us

Hawaii

Tourism Is Still Way Down On Maui. And That's Causing A Lot Of Problems

Published

on

Tourism Is Still Way Down On Maui. And That's Causing A Lot Of Problems


Efforts to boost the industry will focus on key Southern California markets, with additional pushes targeting corporate meeting and incentive planners.

Government officials and tourism executives are seeking to restore tourism to Maui, a year after wildfires destroyed much of the island’s Lahaina tourism hub and battered the its key industry. 

Just a year ago residents rallied to implore tourists to stay away from West Maui and let residents grieve and recover.

Now officials are planning to target travelers from Southern California – Maui’s most important market – with a campaign designed to restore what tourism executives say is critically needed business for the island’s economy. 

Advertisement

Visitor numbers and spending remain sluggish since the August 2023 wildfires. According to the most recent available data from the Hawaii Tourism Authority, for June, the number of visitors to Maui was down 22% compared with June 2023. Visitor spending was down 27%, HTA reported. 

Under the iconic opening ceiling of the Hawaii State Capitol, Lahaina Strong community representatives deliver more than 10,000 signatures to Gov. Josh Green’s office Tuesday, Oct. 3, 2023, in Honolulu. Residents of Lahaina and Maui-wide are asking to keep tourism to West Maui closed until they’re ready. (Kevin Fujii/Civil Beat/2023)
Under the iconic open ceiling of the Hawaii State Capitol, Lahaina Strong community representatives delivered more than 10,000 signatures to Gov. Josh Green’s office in October asking to keep tourism to West Maui closed indefinitely. (Kevin Fujii/Civil Beat/2023)

The 216,065 visitors to Maui in June was far more than the 94,221 who came in September, the month after the fire. But the number is 22% fewer than the 276,136 who came in June 2023. And with the traditionally slow fall travel season on the horizon, the situation soon could get worse.

“We’re clearly seeing tremendous softness on Maui,” said Jay Talwar, chief marketing officer with the Hawaii Visitors and Convention Bureau. Projections show the softness could remain until March or April of next year, said Talwar, whose organization leads Hawaii’s tourism marketing to the U.S. mainland.

The press to attract travelers is a dramatic departure from the mixed messages prospective visitors received in the weeks and months after the devastating fires, said Mufi Hannemann, chairman of the board that governs the Hawaii Tourism Authority.  

Civil Beat logo with Maui island silhouetteCivil Beat logo with Maui island silhouette

In a series of stories this week, Civil Beat is reflecting on what’s happened in the year since wildfires swept through Maui and what’s ahead for the island and its people.

Initially, tourists thought they should stay away from Maui, Hannemann recalls. Later they were told to come to Maui but not to West Maui. Then they were told to come, but to be sensitive to what residents were going through, as part of a “Malama Maui” campaign.

Now tourism officials are rolling out an unequivocal welcome mat, especially for potential visitors from the Los Angeles area, Hannemann says. The authority is hoping to make mixed messages a thing of the past, he said.

Advertisement

“We really feel all of that is behind us,” Hannemann said.

Workforce And Air Service Decline As Visitor Base Shrinks

Tourism executives on Maui are facing multiple problems as tourism lags. 

One critical issue involves workforce, said Lisa Paulson, executive director of the Maui Hotel and Lodging Association. The island’s hotel workforce has declined by 5,600 since the fires, she said. And with housing prices escalating, it’s hard to recruit new workers to the island, she said. 

The lack of workers is so bad that some hotels are considering outsourcing certain jobs to third-parties instead of relying on hotel employees, Paulson said. That creates fewer in-house hotel jobs, which drives more people out of the workforce. It’s all part of what Paulson describes as a downward vicious spiral.

“It’s like a dog chasing it’s tail,” she said. “Where does the solution insert itself?”

Advertisement

Another vicious spiral involves airline seats to Maui. Airline assets are by definition mobile: if a route isn’t popular, airlines can move a smaller plane to serve it or eliminate the service altogether. That means a smaller supply of seats for travelers — and potentially higher fares for those seats, which affects demand, and so on. 

“The challenge with airlines is their assets are moveable, so they can move their assets where demand is,” HVCB’s Talwar said.

Air bookings to Maui Air bookings to Maui
In July 2023, a month before wildfires destroyed much of Lahaina, U.S air travelers had booked more than 130,000 seats to Hawaii heading into the fall and winter, including 25,943 for the prime December holiday season. This past July, the numbers were approximately 96,000 overall, and just 18,656 booked for December.

According to Paulson, Maui’s passenger air capacity is down 16% since before the fires. Much of that involves service to the key Los Angeles market, Talwar said. Losing the LA seats is especially problematic, he said, because LA serves as a gateway to Hawaii, serving travelers from destinations further east as well as those from Southern California. 

“If we lose flights from LA, it’s a double whammy,” he said.

But regaining air travelers poses a major challenge. Short term, airline bookings for Maui through the end of the year are below levels reported in July 2023, the tourism authority reports. And some softness could remain for years.

 A recent Hawaii Tourism Authority study found that over a third of air travelers interviewed in May said the Maui wildfires will impact their likelihood of visiting Hawaii in the next two years. Eight percent said they previously were likely to visit but are “no longer likely to visit in the next two years due to the fires.” 

Advertisement
Karli Rose Wilson, owner of To Be Organics in Wailuku, said revenue is down 25% compared to last year, as tourism on the island lags. (Stewart Yerton/Civil Beat/2024)

It’s not just big businesses like resorts and airlines that are feeling the pinch.  For small business owners like Karli Rose Wilson, the drop in visitors has meant a substantial decline in her business. The owner of To Be Organics, Wilson manufactures high-end bath, body and skin care products at a design studio in Wailuku.

Wilson normally sells her products wholesale to boutiques, hotels, meeting planners and the like. After the fires, Wilson said, she shut down her factory and and shop for about three weeks and used the space for people to drop off relief supplies. Wilson’s husband, a former chef who now works with To Be, volunteered cooking meals for fire survivors.

After reopening in September, Wilson pivoted from her business-to-business model to sell more products on line. The holidays and first quarter of 2024 were good for To Be, she says, as people rallied to support small Maui-based businesses.

Hawaii's Changinge Economy Special Project series badgeHawaii's Changinge Economy Special Project series badge

This ongoing series explores where Hawaii’s economy is headed and whether it can grow beyond tourism.

But that business has fallen off, and the normal influx of summer tourists hasn’t come this year.

“We’re all used to the seasonal fluctuations,” she said. “We were waiting for summer to happen at the end of June. But there was nothing. It was crickets. We never really got that summer season.”

So instead of a boost to carry To Be into the holiday season, the company has seen a decline of about 25% compared with last year, she said.

Advertisement

Corporate Meetings and Incentive Travel Targeted For 2025

The tourism authority and HVCB’s push in Los Angeles harkens back to a similar effort launched after the 2008 financial crisis, Talwar said. The idea is not simply to saturate the market but to use behavioral data to target advertising to potential visitors. 

Talwar said the campaign will involve paid social media ads and non-skippable commercials appearing on smart TVs, but he declined to say much more. Hotels will be encouraged to bolster the advertising with their own ads and promotions

“I don’t want to go into too many details because it’s a competitive market,” he said. 

The visitors bureau is also looking to corporate meetings and incentive travel to fill hotel rooms, restaurants and ballrooms. Travel paid for by companies for corporate retreats and as rewards for top performers can be especially lucrative, Talwar said.

And it’s not just money for rooms and food and beverage.

Advertisement

With all their travel and lodging expenses paid, pampered corporate travelers often have extra cash for shopping, spas and other activities, Talwar said.

“We see a much higher spend from them,” he said.

For hotels, booking groups in advance enables them to better manage cash flow and staffing. 

And with team-building exercises often scheduled for corporate meeting and incentive trips, such travelers are likely to engage in the volunteer activities that HTA promotes as part of its Malama Hawaii campaign.

To secure more such travel for Maui, the HVCB is hosting a trip to Maui in December for decision makers for what Talway described as “key accounts,” such as corporations and industry groups. In August 2025, Maui is planning to host some 250 key meeting and incentive planners, Talwar said. 

Advertisement

Wilson said To Be has benefitted in the past from corporate planners buying her luxury, locally made creams, oils and candles to give away as gifts. So boosting such travel will help her and other small Maui businesses that rely on tourists.

Asked whether she and her peers can survive until the new initiatives gain traction, Wilson expressed optimism.

“On Maui, I feel like we’re resilient. We’re a strong community,” she said. “As entrepreneurs, this is part of the journey — to overcome these obstacles, no matter what form they come in. And the festive season is right around the corner.”

Civil Beat’s coverage of Maui County is supported in part by a grant from the Nuestro Futuro Foundation.

“Hawaii’s Changing Economy” is supported by a grant from the Hawaii Community Foundation as part of its CHANGE Framework project.

Advertisement



Source link

Advertisement

Hawaii

Alaska Shakes Up Hawaii Travel Again With New Southern California Route

Published

on

Alaska Shakes Up Hawaii Travel Again With New Southern California Route


Alaska Airlines continues to expand its Hawaii network with a significant new route connecting Honolulu (HNL) and California. This latest addition reflects Alaska’s fast-growing influence on Hawaii travel. It raises intriguing questions about the competitive dynamics of leveraging Hawaiian Airlines, which already flies this route, with other potential players in the wings.

Alaska Airlines expands west coast-Hawaii options.

Starting June 12, 2025, Alaska Airlines will begin operating daily flights between Honolulu and Ontario (ONT), California. Hawaiian Airlines already serves this route, which uses its A321neo narrow-body. Before this announcement, Hawaiian was the only carrier that connected the Inland Empire to the islands.

Alaska’s move doesn’t clarify what could happen next, including Hawaiian possibly ending its flights, shifting to seasonal service, or both carriers maintaining dual operations. We’re sure to learn more about that soon. Upon checking, we see that both airlines have Ontario on their schedule through November 30.

One fascinating aspect is that we previously understood Alaska had planned to leverage the Hawaiian brand for all flights touching the islands. It isn’t clear if that will continue to be the case.

Aviation observer Ishrion Aviation first reported this new route. It highlights Alaska’s recognition of the growing potential of Southern California’s smaller airports. Ontario International Airport and the entire Inland Empire may become increasingly vital hubs for Hawaii travelers seeking to avoid the off-putting congestion of LAX. With its convenient location and super easy access, ONT and neighboring San Bernardino offer a fascinating advantage for Hawaii travelers in the region. BOH editors travel frequently between Hawaii and the Island Empire, which has also piqued our interest.

Advertisement

Strategic implications for Southern California and Hawaii.

This new route is a smart move for Alaska Airlines as it seeks to strengthen its hold on Hawaii-bound travelers from secondary airports in Southern California. ONT’s proximity to San Bernardino (SBD)—where Breeze Airways has hinted at potential Hawaii flights—adds another layer of intrigue.

Could Alaska’s expansion be a preemptive strategy to solidify its presence and counter any future competition from Breeze, which has yet to confirm Hawaii routes and must first obtain ETOPS certification? It also hints at Breeze perhaps being more of a Hawaii aspirant than we even realized.

In December, Alaska pointed to Ontario as part of its Hawaiian-Alaska integration plans, stating that ONT would likely be included in the next group of airports to share facilities between the two airlines.

You’ll recall that Hawaiian previously served Ontario using widebody aircraft before it brought the A321 to the route. BOH editors confirm having traveled on HNL-ONT when it was still a widebody flight and enjoyed ONT’s convenience. Alaska’s move to re-focus on this market with more narrow-body service aligns with the broader trend of airlines leveraging smaller, less congested airports to appeal to Hawaii leisure travelers seeking convenience.

This route offers an additional, traveler-friendly alternative to reach the islands for Hawaii visitors from the Inland Empire and surrounding areas. Alaska is positioning ONT as a key gateway for Hawaii-bound travelers while expanding its dominance in Southern California.

Advertisement

Alaska and Hawaiian Airlines before full integration.

Alaska Airlines and Hawaiian Airlines maintain a partnership with Alaska as owner as they work toward full integration under one operating certificate later this year. This relationship is increasingly being leveraged as Alaska strategically expands its West Coast network.

The addition of the HNL-ONT route showcases Alaska’s abilities in this area, integrating its Boeing 737 MAX and Hawaiian’s Airbus A321neo fleets while utilizing Hawaiian’s widebody aircraft for strategic long-haul reach.

This evolving dynamic is reshaping Hawaii travel, with Alaska drawing on both companies’ capabilities and assets to strengthen its dominance in the market. As the integration progresses, travelers can look forward to more streamlined operations and expanded route possibilities under Alaska’s leadership.

What Hawaii travelers can expect.

Alaska’s entry into the HNL-ONT market brings both opportunities and questions. The increased competition still lies ahead and may lead to lower fares, making Hawaii more accessible to residents of Southern California. However, the sustainability of the two airlines operating daily flights on this route remains uncertain and will be revealed over time.

A new era of Hawaii travel.

Alaska Airlines’ addition of the Ontario to Honolulu route highlights its commitment to reshaping Hawaii travel. By leveraging the two fleets, Alaska is expanding its network and redefining competition in the Hawaii travel market. For travelers, these changes bring increased choices and the possibility of better pricing while raising questions about how the industry will adapt.

Advertisement

As Alaska continues to expand its dominance, it’s clear that Hawaii travel is entering an entirely new era where convenience, competition, and strategy play pivotal roles.

We welcome your input and insights.

Photo Credit © Beat of Hawaii.

Get Breaking Hawaii Travel News

Advertisement





Source link

Continue Reading

Hawaii

Valleywise Health burn center treating 6 people injured in Hawaii NYE firework tragedy

Published

on

Valleywise Health burn center treating 6 people injured in Hawaii NYE firework tragedy


play

Six critically burned patients arrived in Phoenix from Hawaii on Saturday night, following a New Year’s Eve firework tragedy that left three dead and over 20 injured.

Advertisement

The six patients, who are in their 20s and 30s, are in critical condition and have burns covering 60% to 80% of their bodies, said Valleywise Health chief clinical officer Dr. Michael White.

White said all six have a good chance of survival and that Valleywise Health does not expect more patients to be flown in.

Hawaii’s only burn center is located on Oahu where the incident took place, but beds are limited. White said the Diane and Bruce Halle Arizona Burn Center in Phoenix, Arizona’s only burn center and one of the largest in the country, has the ability to help.

“When the call is made, we’re more than happy, if we have the capacity and expertise, to help these patients,” White said.

According to Hawaii Gov. Josh Green, the six were chosen due to the severity of traumatic injuries and burns sustained during the incident. Green authorized a C-17 military transport to fly them into Phoenix and it arrived at Sky Harbor International Airport around 8:30 p.m. Saturday.

Advertisement

On X, Phoenix mayor Kate Gallego applauded Phoenix Fire’s efforts to transport the patients from Sky Harbor.

Phoenix fire officials collaborated with both state and federal agencies, including the Department of Defense, to ensure the patients were transported to Valleywise Health safely.  

“This shows our dedication to saving lives beyond our state borders,” a Phoenix Fire Department spokesperson said.  

Among those flown into Arizona was a mother of a 3-month-old.

On the cusp of New Year’s Day, three people died and over 20 were injured from a firework explosion around midnight in the Aliamanu, also known as the Salt Lake, neighborhood near Pearl Harbor and Honolulu on Hawaii’s third largest island.

Advertisement

What caused the explosion?

In a Jan. 1 press conference from the Honolulu Police Department, authorities said a person lit a firework “cake” containing around 50 individual aerial fireworks that somehow tipped over, shooting into other crates also filled with fireworks and resulting in the fatal explosion. Authorities estimated fireworks recovered at the scene cost tens of thousands of dollars.

“It looked like a war zone,” Honolulu Fire Chief Sheldon Hao said during the press conference.

Videos posted on social media appear to show dozens of fireworks exploding in a massive, bright blaze, with plumes of smoke rising in the air. The blast appeared to explode on a resident’s front lawn, along a dense neighborhood street dotted with parked cars.

Twenty-three adults and three children were seriously and critically injured in the explosion, though the estimate does not account for those who admitted themselves into the hospital, authorities said. Two women died at the scene and a third passed away a few hours later.

Advertisement

“Make no mistake, it was a bomb … it was a firework bomb,” Gov. Green said.

Most people injured sustained burns, but injuries also included those caused by shrapnel that were “gruesome,” said Honolulu Emergency Services Department director Dr. Jim Ireland at the press conference.

Honolulu police said the person who lit the fireworks, as well as those who potentially supplied the illegal ones, may face criminal prosecution pending the investigation.

A fourth person died due to an unrelated firework incident in the Kalihi area about six miles away.

‘Best left to the professionals’

Fireworks are fundamentally dangerous, Dr. White from Valleywise Health noted. “They are explosive devices. (There’s) risk for burns and risk for injuries such as this,” he said.

Advertisement

In Phoenix, any firework that is designed to shoot off the ground is illegal and can carry a misdemeanor charge, fines or jail time, according to Sgt. Brian Bower with Phoenix police.

Fines for illegal fireworks vary per city:

  • Avondale: $1,000. 
  • Chandler: $1,000. 
  • Gilbert: $1,000. 
  • Glendale: $1,500 on first offense, $2,000 on second offense. 
  • Goodyear: $1,000. 
  • Mesa: First offense $500; each subsequent offense between $1,000 and $2,500. 
  • Peoria: $750. 
  • Phoenix: $1,000. 
  • Queen Creek: $1,000. 
  • Tempe: $1,000. 
  • Tolleson: $250. 
  • Scottsdale: Minimum fine of $275. 
  • Surprise: No less than $150, no more than $1,000.

Cities also can hold residents liable for fire damage and emergency responses related to fireworks use. “Fireworks should be left to the professionals,” White said.

Multiple GoFundMe pages have been started to aid those who were injured or died in the New Year’s Eve incident.





Source link

Advertisement
Continue Reading

Hawaii

Hawai'i New Year's fireworks toll rises to four with death of toddler

Published

on

Hawai'i New Year's fireworks toll rises to four with death of toddler


A three-year-old boy has become the fourth person to die after a massive explosion of fireworks at a home in Honolulu, Hawai’i on New Year’s Eve, according to a US burns doctor.

The blast killed three women and injured more than 20 people, with many suffering from burns to most of their bodies.

The US military flew six of the injured people from Honolulu to Phoenix, Arizona for treatment on Saturday because Hawaii’s lone burns centre doesn’t have the capacity to care for all of the victims.

The incident has since sparked renewed calls from Hawaii’s leaders to crack down on the state’s vast illegal fireworks trade by introducing enhanced enforcement and bigger penalties.

Advertisement

Hawaiian authorities say the massive explosion was caused by a bundle of aerial fireworks that fell on its side and shot explosives into two crates containing additional explosives.  (AP: Marco Garcia)

Kevin Foster, the director of the Arizona Burn Center, said in a press conference on Monday local time that the six victims flown to Arizona were aged in their 20s or 30s and were suffering from extensive burns.

“The smallest [injury] is about 45 per cent of total body surface area, almost half of the body burned, and the largest is just under 80 per cent of the body surface,” Dr Foster said.

He said many required emergency surgery before they could be flown from Hawai’i.

Browned and burned empty fireworks canisters on piles of debris alongside a yellow police tape

Professional-grade aerial fireworks have been growing in popularity among Hawaiian residents in recent years, even though they are illegal for amateurs to use. (AP:  Marco Garcia)

In addition to the burns, almost all of the victims are suffering “projectile injuries” caused by explosive particles that flew through the air, according to Dr Foster.

Advertisement

The doctor said all six patients were showing good vital signs, but they may not be able to resume a normal life for up to a year.

At least four of the patients are expected to remain intubated in medically induced comas for months, and some of them could suffer from post-traumatic stress disorder as a result of the incident.

“There’s something uniquely and particularly horrifying about being burned, especially from this type of injury,” Dr Foster said. 

A woman in a white shirt and dark leggings walking in front of a red car, white house and piles of burnt debris

Debris, burnt wood and furniture are piled up in front of the Honolulu home where the explosion took place. (AP: Marco Garcia)

Hawaii’s diverse population has long celebrated New Year’s with fireworks, but in recent years, professional-grade aerial explosives have been growing in popularity even though they are illegal for amateurs. 

Honolulu authorities say a person attending a party lit a bundle of aerial fireworks, which fell on its side and shot explosives into two crates that contained additional explosive items. 

Advertisement

Video of the resulting explosion shows a rapid series of blasts shooting fireworks in the air and around the front of a house.

AP



Source link

Continue Reading

Trending