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‘Protocol was not followed’: Dive company promises review of operations after losing divers

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‘Protocol was not followed’: Dive company promises review of operations after losing divers


HONOLULU (HawaiiNewsNow) – A Kailua-based dive company with hundreds of five-star reviews is vowing to do better after an incident last week prompted questions and community backlash.

It’s video of five scuba divers clinging to each other in waters off Hawaii Kai Wednesday that has Aaron’s Dive Shop reviewing its protocols.

The company told HNN the trouble began with a last minute change in the dive site made by the captain and dive leader.

“I was shocked, honestly,” said Aaron Nicolas, a former employee. “I can tell you at least when I was working for Aaron’s, professionalism was not our issue. We had a very good track record.”

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Nicolas worked for the company for two years, leading dives in the same area. He believes Wednesday’s group switched to the more difficult route.

“It’s a shallow dive about 30 to 40 feet and you would just go to this Buddha statue and come back,” explained Nicolas.

“The other one is roughly 90 feet so if you’re not as proficient they generally don’t take you out there. It can get really currently out there.”

The group reported being adrift for two hours before a passing sailboat called the coast guard for help.

On Monday, the U.S. Coast Guard confirmed Aaron’s Dive Shop only reported the incident after the sailboat put the call out on the emergency channel.

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Federal law requires that when someone goes missing an operator needs to notify the nearest authorities without delay.

But a boat captain at Kewalo Basin says it’s sometimes a difficult call when divers are involved.

“That captain may not have known how long those people were under the water,” said Zack Tidd. “I mean, you don’t want to call if it’s for nothing so you want to make sure a rescue is really needed.”

The Kailua based company in a full statement to Aaron’s Dive Shop said:

We are grateful that all divers returned safely and without injury following last week’s incident. We extend our thanks to the good Samaritans who assisted in locating the missing divers. Statements from both the captain and dive leader indicate a last minute decision was made to change the dive site; however, our documented protocol was not followed in executing this change. The dive leader took responsible steps to maintain safety, including having proper surface marker buoys and keeping the group together while separated from the boat. We are currently reviewing what occurred and our current protocols with our dive and boat staff to prevent similar incidents in the future. We have also submitted an incident report to our certifying agency in an effort to get outside critique and recommendations to improve our protocols and training. Aaron’s Dive Shop is proud of our excellent safety record, and we remain fully committed to upholding our high standards through consistent training and rigorous oversight.

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Hawaii Foodbank Kauai provides help for TSA workers – The Garden Island

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Hawaii Foodbank Kauai provides help for TSA workers – The Garden Island






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Kay’s Crackseed: The Manoa shop preserving Hawaii’s favorite childhood snack

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Kay’s Crackseed: The Manoa shop preserving Hawaii’s favorite childhood snack


HONOLULU (HawaiiNewsNow) – If you grew up in Hawaii, a visit to your local Crackseed shop is likely a core childhood memory.

Let’s go holoholo to one of the oldest shops in Honolulu, Kay’s Crackseed.

Any time Lanette Mahelona of Kaneohe is in Manoa, a stop at Kay’s Crackseed is a must!

“I stop by here, and I always grab two pounds of this seedless creamy ume because it’s hard to find on our end of the island, Kaneohe,” said Mahelona.

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Kay’s Crackseed sits in a four-hundred-square-foot shop at Manoa Marketplace.

The original owner, Kay, opened the shop in 1978 and ran it for 18 years.

Mei Chang now runs the shop. Her family took it over in 1996. They’ve been selling an assortment of crack seed and products, which Mei says is a healthy snack in the eyes of the Chinese.

“Yeah, so like the ginger, the Chinese always say it’s Chinese medicine, so they help your motion sickness, the stomach, and even the kumquat,” said Chang. “It’s like honey lime ball, if you catch a cold, sore throat, they help a lot.”

Customers are encouraged to sample the different treats.

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Now working in a crack seed shop isn’t anything new for Chang.

She said these kinds of shops are in common in Taiwan that her grandparents used to sell different kinds of li hing mui.

Chang lived right above her grandparents’ shop and was in the second grade when she started helping them with the business.

“Every day when I finish school first thing open a jar,” said Chang. “I really like the football seed, so every day I eat a football seed for my snack.”

And talk about a full circle moment, her daughter would also help around the Manoa shop.

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Through Kay’s Crackseed, Chang hopes to carry on traditional recipes she learned from her grandparents.

“Crack seed for us is not only the snack, but it’s like childhood memory, yeah, the happiness, so we try to keep doing the tradition. So, all the juice we make here is from our grandpa and grandma’s recipe,” said Chang. “So, a special yeah, secret sauce, so we have some customers that live far away, the other side of the island, drive so far to come here to get the li hing one. The wet li hing mui, the rock salt palm, is really popular.”

“The li hing mui ones are not as sweet, sweet as other places, and it’s soft,” said Crystal Kaluna of Kauai.



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Kolekole Pass cleared for emergency evacuations out of West Oahu

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Kolekole Pass cleared for emergency evacuations out of West Oahu


HONOLULU (HawaiiNewsNow) – The Kolekole Pass is officially allowed to be used as an evacuation route in the event of an emergency on West Oahu.

U.S. military and civilian officials signed an updated official memorandum of understanding Wednesday, opening Kolekole Pass for emergency use.

The first document was signed just prior to July 29, 2025, when Hawaii faced a tsunami warning, and the pass was opened for West Oahu residents to evacuate.

Nearly 500 vehicles made their way through the pass that day as many evacuated the Leeward Coast, officials said.

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Maj. Gen. James Batholomees, U.S. Army Commander, Hawaii, was joined by his counterparts from Joint Base Pearl Harbor-Hickam and the state Department of Transportation officers for Wednesday’s signing.

Batholomees said he took command the day before the tsunami warning.

“The next day, the first order that I had the blessing of giving was in conjunction with the Navy opening the pass during the tsunami,” he said.

Kupuna from the Leeward Coast also attended the signing, saying they were happy for a much-needed secondary route in the event that Farrington Highway is shut down.

Leeward Coast resident William Aila recalled when Farrington Highway was closed for 11 days due to Hurricane Iwa in 1982.

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“We need an opportunity to bring in first aid, to bring in food, and to bring in other emergency supplies,” said Aila.

Officials say they are committed to conducting a mass evacuation rehearsal using Kolekole Pass every year.

Ed Sniffen, director of the state Department of Transportation, said it’s the key to a successful activation to use the route.

“The road is safe,” said Sniffen. “When we rode through this, and we did this twice with large operations, the road is safe.”

He added, “That being said, there are improvements that we still want to make.”

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HDOT continues to work with the U.S. Army and U.S. Navy on upgrading the roadway, which may total $20 million in improvements.



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