Technology
The #1 Google search scam everyone falls for
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When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple search has become one of the biggest traps for scammers, and it’s costing people money, privacy and even control over their phones.
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A simple Google search for a company’s customer service number can lead straight to a scam. The first result isn’t always the safest one. (Kurt “CyberGuy” Knutsson)
He Googled his bank’s number and lost control of his phone
Here’s how one man’s quick search for help turned into a nightmare he never expected. Gabriel wrote to us in distress, asking,
“I called my bank to check on some charges I didn’t authorize. I called the number on the bank statement, but they told me to go online. I googled the company and dialed the first number that popped up. Some foreign guy got on the phone, and I explained about the charges. Somehow, he took control of my phone, where I didn’t have any control. I tried to shut it down and hang up, but I couldn’t. He ended up sending an explicit text message to my 16-year-old daughter. How do I prove I didn’t send that message? Please help.”
Gabriel’s story is frightening, and unfortunately, it’s not rare. This type of attack is called a remote access support scam. Scammers pretend to be bank or tech support, then trick you into installing a program that gives them control of your device. Once inside, they can steal passwords, send messages or lock you out completely.
WHATSAPP BANS 6.8M SCAM ACCOUNTS, LAUNCHES SAFETY TOOL
Gabriel thought he was calling his bank, but the number was fake. Within minutes, a scammer took control of his phone and invaded his privacy. (Kurt “CyberGuy” Knutsson)
Why this scam works
Search engines reward paid ads. Scammers take advantage of this by buying ad space to appear above legitimate customer service numbers. The fake pages look professional, complete with company logos and 800 numbers that seem real.
Once you call, the fake “agent” sounds knowledgeable and polite. They build trust, then convince you to install remote access software such as AnyDesk or TeamViewer. From that point, they can control everything on your phone.
What to do if this happens to you
Gabriel, what you went through is incredibly upsetting, and you’re right to take it seriously. Here’s what to do right away:
1) Disconnect and secure your phone
Turn off your phone immediately. Restart it in Airplane Mode and don’t connect to Wi-Fi yet. Run a full antivirus scan with strong antivirus software.
2) Change all your passwords
Use a secure device that has not been compromised to reset the passwords for your key accounts, including email, cloud storage, phone carrier and banking logins. Create strong, unique passwords for each account and enable two-factor authentication (2FA) for added protection on all your devices and platforms.
Next, see if your email has been exposed in past breaches. Our #1 password manager (see Cyberguy.com) pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.
Check out the best expert-reviewed password managers of 2025 at Cyberguy.com
3) Contact your carrier and your bank
Let your phone provider know that your device was taken over. Ask them to check for unauthorized remote management apps or SIM-swap activity. Notify your bank’s fraud department and report the fake number you found on Google.
4) Report the explicit message
Take screenshots and save everything. Contact local police and explain that the message was sent from your number while your phone was under remote control. If a minor is involved, the case may be referred to the FBI’s Internet Crime Complaint Center (IC3.gov).
5) Factory reset your phone
Once your data is backed up, perform a factory reset on your iPhone or Android to remove any hidden software. Reinstall only apps you recognize from the official app store.
HOW TO STOP IMPOSTOR BANK SCAMS BEFORE THEY DRAIN YOUR WALLET
Scammers use fake customer service numbers to sound convincing and gain remote access to your devices, turning a simple call for help into a digital takeover. (Kurt “CyberGuy” Knutsson)
Tips to stay safe from fake customer service scams
Falling for a fake customer service number can happen to anyone, especially when you’re in a rush or worried about your account. Here’s how to make sure you never get tricked by the same kind of scam that hijacked Gabriel’s phone.
Go directly to the company’s official website
Always type the company’s web address yourself or use the contact number printed on your card or statement. Scammers often create fake numbers that appear in search results, hoping you’ll call them instead of your real bank.
Don’t trust the first search result on Google
Search engines sell ad space to anyone, including criminals posing as real businesses. Those top “sponsored” listings can lead straight to scammers. Instead, scroll down until you find the official domain ending in .com, .org or .gov.
Never allow remote access to your phone or computer
No legitimate company needs to control your device to verify charges or fix an account issue. If someone asks you to install software like AnyDesk or TeamViewer, hang up immediately. These tools give strangers complete control of your screen and data.
Hang up if the caller pressures you to act fast
Scammers rely on panic. When someone insists you act “right now” or risk losing money, that’s a warning sign. Stay calm, hang up, and verify the problem through your bank’s official website or number.
Use strong antivirus protection
Install and regularly update a trusted antivirus app. Strong antivirus software can block remote-access tools and spyware before scammers gain access. Regular scans also detect hidden threats that may already be on your phone or computer.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com
Consider using a data removal service
Many scammers find victims through data brokers that sell phone numbers and personal details. A data removal service helps erase your information from these sites. As a result, it’s harder for criminals to target you with fake customer service scams in the first place.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com
Get a free scan to find out if your personal information is already out on the web: Cyberguy.com
Monitor your identity with a trusted protection service
Even a short breach can expose your private information. Identity-monitoring tools alert you when your name, email or Social Security number appears on the dark web. That gives you time to act before scammers can use it.
Identity Theft companies can monitor personal information like your Social Security Number (SSN), phone number, and email address, and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.
See my tips and best picks on how to protect yourself from identity theft at Cyberguy.com
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Kurt’s key takeaways
The internet has made getting help easier than ever, but it has also made it easier for scammers to pretend to be helpful. The top way people are being scammed today isn’t through phishing emails or suspicious links; it’s by trusting fake phone numbers that look official. Take a few minutes to save the real customer service numbers for your bank, phone provider, and credit card company. One quick call to the wrong number could give a stranger access to your entire digital life.
With fake customer service numbers flooding search results, should Google be held responsible for protecting you from these scams? Let us know by writing to us at Cyberguy.com
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Copyright 2025 CyberGuy.com. All rights reserved.
Technology
YouTube Music starts putting lyrics behind a paywall
Free YouTube Music accounts are now seeing their access to lyrics limited, according to multiple reports. Google started testing lyrics as an exclusive feature for Premium users in September, but it appears that it’s now receiving a wider rollout. It seems that free users will be limited to viewing lyrics for five songs per month, though we’ve reached out to Google for confirmation.
Once that limit is reached, users will only be able to see the first couple of lines. Everything beyond that will be blurred out, and they’ll be prompted to “Unlock lyrics with Premium.” The banner warning users about their limited lyric views remaining appears prominently when you open the tab, complete with a countdown.
Technology
SoundCloud data breach exposes 29.8 million user accounts
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Hackers have exposed personal and contact information tied to SoundCloud accounts, with data breach notification service Have I Been Pwned reporting impacts to approximately 29.8 million users. The breach hit one of the world’s largest audio platforms and left many users locked out with error messages before the company confirmed the incident.
Founded in 2007, SoundCloud grew into an artist-first service hosting more than 400 million tracks from over 40 million creators. That scale made this incident especially concerning. SoundCloud said it detected unauthorized activity tied to an internal service dashboard and launched its incident response process. At the time, users reported 403 Forbidden errors, especially when connecting through VPNs.
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149 MILLION PASSWORDS EXPOSED IN MASSIVE CREDENTIAL LEAK
SoundCloud confirmed unauthorized activity after users reported access errors, triggering an internal incident response. (iStock)
What data was exposed in the SoundCloud breach
SoundCloud initially said attackers accessed limited data and did not touch passwords or financial information. The company said the exposed information matched what users already show publicly on profiles.
Later disclosures painted a much bigger picture.
According to Have I Been Pwned, attackers harvested data from approximately 29.8 million accounts. That data included:
- Email addresses
- Usernames and display names
- Profile photos and avatars
- Follower and following counts
- Geographic locations, in some cases
While no passwords were taken, linking emails to public profiles creates real risk. That combination fuels phishing, impersonation and targeted scams.
Who is behind the attack
Security researchers tied the breach to ShinyHunters, a well-known extortion gang. Sources told BleepingComputer that the group attempted to extort SoundCloud following the data breach. SoundCloud later confirmed those claims. In a January update, the company said attackers made demands and launched email-flooding campaigns to harass users, employees and partners. ShinyHunters has also claimed responsibility for recent voice phishing attacks targeting single sign-on systems at Okta, Microsoft and Google. Those attacks targeted corporate SaaS accounts to steal data and extort.
Why this breach matters even without passwords
At first glance, this may sound less serious than breaches involving passwords or credit cards. That assumption can be dangerous. Email addresses tied to real profiles allow scammers to craft convincing messages. They can pose as SoundCloud, brands or even other creators. With follower counts and usernames, messages feel personal and believable. Once attackers gain trust, they push links, malware or fake login pages. That is often how larger account takeovers begin.
What SoundCloud users should expect next
SoundCloud has not said whether more details will be released. The company did confirm the attack and the extortion attempt, but it has not answered follow-up questions about the scope or internal controls. For users, the long-term risk comes from how widely this dataset spreads. Once published, exposed data rarely disappears. It circulates across forums, marketplaces and scam networks for years.
We reached out to SoundCloud for comment, and a representative told us, “We are aware that a threat actor group has published data online allegedly taken from our organization. Please know that our security team—supported by leading third-party cybersecurity experts—is actively reviewing the claim and published data.”
SoundCloud has said it has found no evidence that sensitive data, such as passwords or financial information, was accessed.
Ways to stay safe after the SoundCloud breach
If you have or had a SoundCloud account, now is the time to act. Even limited data exposure can lead to targeted scams if you ignore it.
1) Watch for phishing and impersonation emails
Scammers often move fast after a breach. Watch your inbox for messages that mention SoundCloud, music uploads, copyright issues or account warnings. Do not click links or open attachments from unexpected emails. When in doubt, go directly to the official website instead of using email links. Strong antivirus software adds another layer of protection here.
Nearly 29.8 million accounts had emails and public profile data harvested, raising concerns about phishing and impersonation. (Cyberguy.com)
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com
2) Change your SoundCloud password anyway
Passwords were not exposed, but changing them is still smart. Create a new password that you do not use anywhere else. If remembering passwords feels impossible, consider using a password manager to generate and securely store strong passwords. This reduces the risk of reuse across platforms.
Next, see if your email has been exposed in past breaches. Our #1 password manager (see Cyberguy.com) pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.
Check out the best expert-reviewed password managers of 2026 at Cyberguy.com
3) Turn on two-factor authentication
Two-factor authentication (2FA) adds a critical barrier if someone tries to access your account. Even if attackers guess or obtain a password later, they still need a second verification step. Enable 2FA anywhere SoundCloud or connected services offer it.
4) Lock down your email account
Your email is the real target after most breaches. If someone gains access to it, they can reset passwords everywhere else. Use a strong, unique password for your email account and turn on two-factor authentication. Review recovery emails and phone numbers to make sure they still belong to you.
DATA BREACH EXPOSES 400,000 BANK CUSTOMERS’ INFO
5) Reduce your online data footprint
Attackers use breached emails to search data broker sites and social platforms for more details. The less data available, the harder you are to target. Consider a data removal service to limit how often your email and personal details appear across the web.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com
Get a free scan to find out if your personal information is already out on the web: Cyberguy.com
6) Check your other accounts for suspicious activity
Attackers often reuse exposed email addresses to test logins across streaming services, social media and shopping accounts. Watch for password reset emails you did not request or login alerts from unfamiliar locations. If something looks off, act fast.
Security researchers linked the breach to the ShinyHunters extortion group, which later attempted to pressure SoundCloud for payment. (Thomas Trutschel/Photothek via Getty Images)
Kurt’s key takeaways
Data breaches no longer stay contained to one app or one moment in time. Even when attackers expose information that looks harmless, the fallout can last much longer. The SoundCloud breach shows how public profile data paired with private contact details creates real exposure. Staying alert, limiting data sharing and using strong security habits remain your best defense as breaches continue to escalate.
Have you checked which old or forgotten accounts still expose your email and could be putting you at risk right now? Let us know your thoughts by writing to us at Cyberguy.com
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Former Tumblr head Jeff D’Onofrio steps in as acting CEO at the Washington Post
After what can generously be called a contentious tenure as the CEO of The Washington Post, Will Lewis is stepping down following mass layoffs this week. Jeff D’Onofrio, former CEO of Tumblr from 2017 to 2022, will step in as acting CEO and publisher. D’Onofrio has been CFO at the Post since June of last year, meaning he’s had a front row seat to Jeff Bezos’ dismantling of the once storied paper for the last nine months.
D’Onofrio’s resume doesn’t include extensive experience in traditional news media, nor many notable success stories. He was briefly the general manager of Yahoo News while it was still a Verizon property, before shifting his focus solely to Tumblr. Under his leadership, Tumblr tried to clean up its image by banning adult content, but its traffic fell by 30 percent. Yahoo had purchased Tumblr for $1.1 billion in 2013. By 2019, it was sold to Automatic, the owner of WordPress, reportedly for less than $3 million.
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