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SSA impersonation scams are getting more personal

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SSA impersonation scams are getting more personal

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The Social Security Administration and its Office of Inspector General issued warnings during their March 2026 “Slam the Scam” campaign, citing the continued volume of impersonation fraud tied to Social Security. Federal data shows these scams remain widespread; more than 330,000 government impersonation complaints were reported to the FTC in 2025. That’s a 25% increase from the year before.

Losses tied to these scams reach into the hundreds of millions of dollars each year, placing them among the most relentless forms of consumer fraud.

These scam messages often resemble official SSA communication, referencing issues with a Social Security number or account records.

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Scammers design messages to look like official Social Security alerts, often using familiar details to gain your trust.  (Kurt “CyberGuy” Knutsson)

How do these SSA scams work?

Scammers are using bits of information that feel familiar. A message may include your name, part of your SSN, or even a reference to benefits. Caller IDs can seem to match government offices, and emails or texts may follow the same format used in official SSA communication.

Much of this information comes from data that has already been part of data breaches. When those details show up in a message, the claim sounds consistent with what you already know about your own records.

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Earlier this year, there were reports of scam emails that looked like official Social Security messages, asking people to download their Social Security statement through links that led to fraudulent sites. These emails are not from the SSA and will steal your personal information and likely hack your phone or computer once you allow access.

A message that lines up with recognizable information is less likely to be ignored. It moves the conversation forward faster and brings your guard down.

What scammers want when they contact you

At the point of contact, they are trying to get one of two things:

1) Your personal identifiers

They ask for this information under the guise of verifying your identity or resolving an issue with your account.

2) Your money

  • Direct payments (wire transfer, gift cards, crypto)
  • Access to bank or retirement accounts
  • Instructions to “move money to protect it”

This usually comes after they earn your trust or create urgency.

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Once scammers have your information, they can pass identity checks and open or access financial accounts in your name. (Kurt “CyberGuy” Knutsson)

What scammers do with the information

Once scammers have your information, they move quickly to turn it into access, money and long-term identity fraud.

They use it to get past identity checks

Your SSN, date of birth, and address are often enough to get through basic verification systems. That allows scammers to present themselves as you when applying for credit or contacting financial institutions.

They open or access financial accounts

Once through those checks, they can apply for credit in your name, leading to new accounts, hard inquiries, and balances showing up on your credit report. If login details or verification codes were shared, existing accounts can also be accessed.

They go after benefit-related accounts

The same information can be used to access or make changes to Social Security-related records. This can include attempts to redirect payments by updating direct deposit details.

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They continue using the data

Any stolen information can be reused or combined with made-up details to create additional identities, which can then be used to open more accounts over time.

What the SSA will not do

The SSA does not contact individuals out of the blue to request personal information.

It does not ask for full SSNs, bank details, or login credentials over phone calls, text messages, or email.

It also does not demand payment to resolve issues tied to your SSN or benefits.

Requests to transfer money, purchase gift cards, or move funds to keep your accounts safe are not part of any SSA process.

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Threats are another warning sign. The agency does not suspend SSNs or issue arrest warnings.

Legitimate communication from the SSA happens through mailed notices or through your My Social Security account. 

The agency states it may send emails in limited cases, such as account notifications, but these do not ask for personal information.  

SSA emails will direct you to log in through SSA.gov rather than asking you to click on links or download attachments.

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Stolen data can also be used to target your Social Security benefits, including attempts to redirect payments. (Kurt “CyberGuy” Knutsson)

What to do if you receive or respond to one of these messages

If you get a message claiming to be from the SSA, don’t respond and don’t click any links. Don’t call the number in the message.

  • Instead, go to SSA.gov or use a verified phone number to check if there’s actually an issue with your account.
  • If you have already shared information, stop contact immediately and take note of what you shared. You can report the scam to the SSA Office of Inspector General at oig.ssa.gov/report
  • You can also file a report at IdentityTheft.gov, which helps create a record.
  • To limit further misuse, place a fraud alert or credit freeze with Equifax, Experian, and TransUnion, and check your credit reports for any unfamiliar activity.

How to protect yourself

Stolen information is not always used right away. In many cases, identity theft like this is not apparent until it shows up on a credit report or a lender flags it. Monitoring tools can track this type of activity as it happens. Alerts tied to changes in your credit file or exposed personal data can show you where your information is being used.

Many identity protection services monitor credit across the three major bureaus and scan for exposed personal data, including Social Security numbers. They can alert you to new inquiries or accounts and offer support if something looks suspicious.

Some services also scan dark web marketplaces and data leaks to see if your information is being shared or sold. Starting with a free identity breach scan can help you understand your risk and take action early.

If identity theft does happen, these services often provide fraud resolution support. This can include help to contact creditors, placing fraud alerts, disputing unauthorized accounts and preparing documentation to recover your identity. Some plans also include identity theft insurance to help cover eligible recovery costs.

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No service can prevent every type of identity theft. However, early alerts and guided support can make a major difference in how quickly you catch and recover from fraud.

How to check if your personal information was exposed

If you are unsure whether your information has already been exposed, take action now. Start with a free identity breach scan to see if your data appears in known leaks. Catching it early gives you more control and helps limit the damage before it spreads.

See my tips and best picks on Best Identity Theft Protection at Cyberguy.com

Kurt’s key takeaways

SSA impersonation scams are not new, but they are getting more convincing. When a message includes details that match your life, it feels legitimate. That is exactly what scammers are counting on. The key is to slow down and verify everything through official channels. The SSA is not going to text you out of the blue, demand money or ask for sensitive details. If a message pushes you to act quickly, that is your signal to pause. Staying ahead of these scams comes down to awareness and simple habits. Verify first. Protect your data. And assume that any unexpected message about your Social Security number deserves a second look.

Have you ever received a message that looked like it came from Social Security, and what made you trust it or question it? Let us know by writing to us at Cyberguy.com

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Copyright 2026 CyberGuy.com. All rights reserved.

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Skullcandy’s bass-boosting Crusher headphones now come with Bose’s ANC

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Skullcandy’s bass-boosting Crusher headphones now come with Bose’s ANC

Skullcandy announced a new version of its Crusher wireless headphones today featuring a few of Bose’s audio technologies including its QuietControl ANC and head-tracking spatial audio. The Crusher headphone line differentiates itself from the competition through the use of both full-range and dedicated bass drivers in each ear cup to boost deeper frequencies. Skullcandy admits that approach can result in a loss of audio quality when the bass is heavily boosted, but its new Crusher 1080 ANC are meant to address and improve that with Bose’s help.

Available starting today for $279.99 in black, candy, primer, and cement color options, the new Crusher 1080 ANC feature redesigned drivers with a stiffer diaphragm material resulting in enhanced clarity and detail with less distortion at higher volume. As with previous models in the Crusher line, the bass boosting is entirely adjustable using Skullcandy’s mobile app or the on-headphone controls that now include a more prominent dial on the outside.

The Crusher 1080 ANC will be the first non-Bose headphones to feature that company’s TrueSpatial audio technology with head tracking that works whether you’re stationary or out for a run and its WaveForm audio engine that “keeps audio full, balanced, and smooth.” Skullcandy’s latest will also offer industry-leading noise cancellation with Bose’s six microphone QuietControl ANC tech that adapts as sounds around you get louder or quieter. The Crusher 1080ANC even features Bose’s SpeechClarity that reduces noise so your voice comes through clearly during a call, but they’re not the first third-party headphones to offer it.

Battery life is estimated to be up to 60 hours with ANC turned off, or 50 hours with it on, while a 10-minute rapid charge will keep the Crusher 1080 ANC going for up to four hours if they die. There’s multipoint pairing for connecting and switching between multiple devices, auto reconnect and wear detection that pauses music when you take the headphones off, and a design that folds flat for easier storage. The Crusher 1080 ANC supports Bluetooth 5.3 with LE Audio, low latency audio, and Auracast.

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You paid for it. So why is your device showing ads?

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You paid for it. So why is your device showing ads?

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You paid for the product. So why does it feel like the company still controls the screen? That is the question more of us are starting to ask as smart devices get updated long after we bring them home. A refrigerator can show ads in your kitchen. A car can flash offers on the dashboard. Even a Windows 11 computer can surface promotions before you get to work.

The frustrating part is that this often happens through software updates. You tap update because you want your device to stay secure and work properly. Then one day, the product you bought starts acting like a billboard. This is also why it pays to understand the hidden privacy clauses and settings that come with smart products before those screens start doing things you never expected.

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Smart devices from refrigerators to cars and computers can show ads after software updates, raising questions about who controls screens consumers already paid for. (Michele Tantussi/Getty Images)

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Samsung Family Hub refrigerators started showing ads

Samsung Family Hub refrigerators are sold as connected kitchen hubs. You can use the screen for weather, calendars, grocery lists and other household features. But as we discussed on The CyberGuy Report podcast at CyberGuy.com, that same screen can also become a place for ads after a software update. Samsung began showing ads on some Family Hub refrigerator Cover Screens in the U.S. We reached out to Samsung about this, and a spokesperson provided us with this statement:

“Last year, Samsung piloted a new Cover Screen widget on Family Hub refrigerators in the U.S. The widget rotates through useful information like weather, news, calendar events, and curated ads. After the pilot concluded in March, the widget was launched fully with the same user experience.

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Users can turn off the Cover Screen widget, including ads, in the Advertisements tab of the Settings menu (Settings > Advertisements > Cover screen Ads) without impacting any other features or functions. Ads can also be dismissed on the Cover Screens where shown, meaning that the dismissed ad will not appear again during that specific ad’s campaign period. Since the start of the pilot program last October, our review has indicated consumers are finding value in this new widget. The percentage of users who have turned off the feature is in the low single-digits.

A Cover Screen appears when the Family Hub screen is idle, and the widget only appears on the Weather, Color, and Daily Board themes. The widget does not appear on the Cover Screen’s Art or Album themes.”

That answer is important because Samsung says you can turn the Cover Screen ads off without losing other features. Still, the larger point remains. You bought a refrigerator, then a later update added an ad experience to the screen in your kitchen.

How to turn off Samsung Family Hub Cover Screen ads

On the Family Hub screen:

  • Tap Settings
  • Tap Advertisements
  • Tap Cover Screen Ads
  • Turn the switch off

You can also change the Cover Screen theme. Samsung says the widget does not appear on Art or Album themes.

Car screen ads appeared in Jeep, Ram and Chrysler vehicles

Now move from the kitchen to the driveway. Some Jeep, Ram and Chrysler drivers previously saw promotional messages on their infotainment screens through Stellantis’ Uconnect system.

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Stellantis, the automaker behind Jeep, Ram, Chrysler and Dodge, says its In-Vehicle Message technology, or IVM, is designed to help the company stay in contact with owners at important points during ownership. The company says it uses IVM for important messages, such as vehicle recalls and vehicle health monitor alerts. Stellantis also confirmed that the earlier pop-up promotions were part of its in-vehicle messaging or Uconnect communication system. However, the company says it has not run the promotional in-vehicle messages referenced in those reports since mid-fall 2025 and has nothing planned for future in-vehicle promotional messages.

At the time those promotional messages were active, Stellantis says owners could opt out by calling customer service or by updating their profile or Message Settings on their vehicle brand’s website account, such as a Ram owner account. That update is important. There are no current promotional in-vehicle messages to opt out of, according to Stellantis. Still, the larger concern remains: modern vehicles are software-driven, and the screen in the middle of your dashboard can be changed long after you drive off the lot.

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Some Jeep, Ram and Chrysler drivers previously saw promotional messages on infotainment screens through Stellantis’ Uconnect system. (Kurt “Cyberguy” Knutsson)

Why dashboard messages feel more intrusive

A car screen is different from a phone app or website. You use that display for directions, music, climate controls and vehicle settings. So when a promotional message appears there, it can feel more personal than an ad on a webpage.

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To be fair, in-vehicle messaging can serve an important purpose. Recall notices and vehicle health alerts can help owners respond to safety or maintenance issues faster.

However, promotional messages hit differently. You are sitting in a car you paid tens of thousands of dollars for. That screen should help you drive, maintain your vehicle and get where you are going without feeling like another place for a sales pitch.

Windows 11 ads can appear in several places

Then there is your computer. Windows 11 can show promotional content in places that feel like part of the operating system. That includes the lock screen, the Start menu and account-related notifications.

The lock screen can use Windows Spotlight, which displays rotating images along with tips, tricks and notifications. Start menu settings also include areas where Microsoft can show recommendations and account prompts.

Some of these messages may look like helpful notices. Others can feel like upsells. The most annoying ones are the alerts that look urgent, then steer you toward a Microsoft service such as OneDrive backup. Microsoft declined to comment for this story.

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How to reduce ads and suggestions in Windows 11

You can cut down on much of this in Settings.

Change the lock screen:

  • Go to Settings
  • Click Personalization
  • Click Lock screen
  • Change Windows Spotlight to Picture
  • Turn off Get fun facts, tips, tricks and more on your lock screen

Reduce Start menu suggestions:

  • Go to Settings
  • Click Personalization
  • Click Start
  • Turn off any available toggles for recommendations, tips, suggestions or personalized offers

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Samsung says Family Hub refrigerator Cover Screen ads can be turned off, but the feature highlights how connected appliances can change after purchase. (SeongJoon Cho/Bloomberg via Getty Images)

Limit account-related prompts:

  • Go to Settings
  • Click Personalization
  • Click Start
  • Turn off Show account-related notifications

Microsoft may change wording over time, so look for anything tied to recommendations, tips, suggestions, offers or account notifications. For more Windows settings help, see these Windows 11 tips.

Device screen ads are spreading after you buy

The real problem isn’t one ad on one screen. It is the fact that software gives companies a way to change products after you buy them. A refrigerator used to stay a refrigerator. A car dashboard used to do what it did on the day you drove off the lot. A computer operating system used to feel like the tool you used to get things done.

Now those screens can change later. A company can add a widget, promote a service or push an offer through an update. That does not mean every update is bad. Security fixes are essential. Bug fixes help. New features can be useful. However, ads feel different when they arrive after you already paid for the product. That is why you should keep your devices updated, but also check what changed after the update installs.

What this means to you

Before you buy a smart appliance, connected car or computer, think beyond the hardware. Ask what kind of software controls the screen. Check whether ads, recommendations or promotional content can be turned off.

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After setup, go through the settings before you assume the default experience is the only option. Look for menus labeled ads, recommendations, notifications, tips, offers or personalization. If you are setting up a new device, this new electronics setup guide is a good place to start.

Also, pay attention after updates. If a new widget or pop-up appears, do not assume you have to live with it. There may be a buried toggle that turns it off. Most of all, remember that a screen in your home, car or office has value. Companies know that. You should know it too.

Kurt’s key takeaways

This is exactly why we covered this on The CyberGuy Report podcast at CyberGuy.com. It hits a nerve because you already paid for these products, yet companies can still use software updates to claim space on the screens you see every day. Samsung says Family Hub Cover Screen ads can be turned off. Stellantis says its vehicle promotions stopped in the fall of 2025. Windows 11 gives you some settings that reduce tips, suggestions and account prompts. Still, the pattern is hard to ignore. Companies are learning how to keep making money from a product after the sale. That may be great for them, but it can feel pretty lousy when the screen is inside your kitchen, your car or your computer. When you pay thousands of dollars for a product, that screen should work for you instead of becoming another place for a company to sell to you.

Which screen ad would bother you most: one on your refrigerator, one on your computer or one in your car? Let us know by writing to us at CyberGuy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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Lucid’s bankruptcy rumor is a bad sign for the EV future

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Lucid’s bankruptcy rumor is a bad sign for the EV future

Lucid Motors found itself in a tough bind this week, fending off bankruptcy rumors and watching its stock price plunge as a result. The company quickly denied the report, calling it “completely false” and pointing to its available free cash flow as evidence that it has enough runway to operate into next year.

But despite the swift response, the damage was widespread. The panic immediately bled into competing automakers, pulling down shares of Rivian and Polestar as investors speculated about the long-term survival of EV-only companies in the face of slowing consumer demand and whiplash policy shifts. And it cast a harsh light on the precarity of all three companies and the future of electric vehicles.

The trouble started on Tuesday, when EV trade publication EV reported that restructuring firm AlixPartners had advised Lucid’s board to consider Chapter 11 bankruptcy or a take-private deal. The report also said AlixPartners had encouraged the board to further restructure in the US and Europe and to focus on the Gravity SUV. But while the rest of the media has since reported on Lucid’s denial, no other publication has confirmed EV’s scoop. (For what its worth, EV’s URL is “eletric-vehicle.com,” enshrining the incorrect spelling in its address.)

Lucid confirmed that it had hired AlixPartners, but denied that the firm had made any such recommendations to its board. Instead, AlixPartners would provide advice on “improving execution, strengthening operations and positioning Lucid to realize the full potential of its technology, products and innovation,” Lucid chief communications officer Nick Twork said.

Lucid went a step further, filing a cease and desist order against EV

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Lucid went a step further, filing a cease and desist order against EV, claiming that the site’s report directly led to the stock crash. “In short, your actions caused serious injury to a number of investors,” Lucid’s chief legal officer and general counsel, Brian Tomkiel, said in the letter. “And they injured, and continue to injure, Lucid directly.”

Still, the timing was terrible. Lucid is genuinely not in good shape, having lost over $1 billion in the first quarter of the year. The company has also gone through two rounds of layoffs in 2026, having cut 12 percent of staff in February and then 18 percent in June. The company also reduced production at its factory in Arizona in a bid to counteract its high inventory and save money. And there’s been leadership turmoil, with COO Marc Winterhoff departing the company and his position being eliminated entirely in an effort to flatten the structure.

The report sent the stock into freefall, plummeting as much as 50 percent in one of the worst single-day drops in Lucid’s history. And with Polestar and Rivian also catching strays, it’s generally been a glum time for companies not named Tesla trying make a go of exclusively building electric vehicles. Wall Street is panicking because the rumors are aligning with the bad news coming out of these companies’ earnings reports. EV sales are stabilizing, but recovery is still a distant promise. The all-electric future seems further away than ever.

Whether or not Lucid is actually weighing Chapter 11, it’s a sure sign of more turbulent waters ahead. Polestar getting strong-armed out of the US over its Chinese ties has left a lot of EV owners and dealers scratching their heads. Rivian is in an increasingly precarious position thanks to its huge, expensive bet on becoming a mass-market car company with the production of the R2.

All of these companies are increasingly reliant on big stakeholders — Lucid with Saudi Arabia’s Public Investment Fund, Polestar with Geely, and Rivian with Volkswagen — for their future survival. If any of these big backers get cold feet, the future could get really dark really fast.

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