Connect with us

Technology

How to remotely fix family computer woes

Published

on

How to remotely fix family computer woes

We’ve all been there — whether it’s a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While gathering around a kitchen table to troubleshoot is ideal, distance often gets in the way. 

And let’s face it, trying to explain complex steps over the phone or video chat can be a challenge. So, what’s the solution? Remote assistance might just be the answer you’re looking for. Let’s explore how you can lend a helping hand from afar and get those tech troubles sorted out.

First, a word of caution. Having reported on outside scammers encouraging you to download and connect remotely to them, be very careful to use the following remote connection tips for those you already know and trust.

GET SECURITY ALERTS, EXPERT TIPS — SIGN UP FOR KURT’S NEWSLETTER — THE CYBERGUY REPORT HERE

It’s possible to remotely access a family member’s computer. (Kurt “CyberGuy” Knutsson)

Advertisement

How to set up remote access on Windows

1. Quick Assist

Quick Assist is a built-in remote access tool available on Windows 10 and 11.

  • To start, search for Quick Assist in the Start menu or find it in the Windows Accessories folder.
  • Open the app and choose “Help someone,” then sign in with your Microsoft account (your friend or family member does not need one).
  • You’ll receive a six-digit code that expires in 10 minutes.
  • Then, share this code with the person you’re helping.
  • They should open Quick Assist and enter the code under the “Get help” section.
  • After they grant permission, you’ll be able to control their computer. You can even use the Remote Reboot option to restart their computer and maintain the connection.

2. Windows Remote Assistance

For users on Windows 7, 8 or 10, you can use the older Remote Assistance tool.

  • Have the person you’re assisting search for “Invite someone to connect to your PC” in Windows, or find it via Control Panel.
  • They need to send you an invitation file via email and share the generated password.
  • Alternatively, they can use Easy Connect if available, which only requires providing a password.

3. Remote Desktop Connection

Remote Desktop Connection allows you to fully control another PC.

  • First, enable the feature on the remote computer by navigating to Settings.
  • Then click System.
  • Next tap Remote Desktop.
  • Open the Remote Desktop Connection tool from the Start menu.
  • Then, enter the remote PC’s name or IP address, and connect using the credentials provided.

BEST ANTIVIRUS FOR PCS — CYBERGUY PICKS 2024

quick assist image

Quick Assist. (Microsoft)

WINDOWS USERS WORLDWIDE FACE BLUE SCREEN OF DEATH DUE TO CROWD STRIKE ISSUE

How to set up remote access on Mac

1. Screen share in messages

Mac users can use the Messages app for remote assistance. Both parties need to be signed in with their Apple ID and be using macOS. 

  • Open Messages.
  • Start or select a conversation.
  • Click the “i” button.
  • Then click Share.
  • You can ask the other person to “Ask to share screen” with you, granting you control to help them with any issues.

2. SharePlay in FaceTime

For macOS Monterey or later, you can use SharePlay in FaceTime to share screens.

  • Ensure SharePlay is enabled in FaceTime’s preferences.
  • Start a FaceTime call.
  • Have the other person click FaceTime in the top menu.
  • Then select Screen Share and choose to share the entire screen.
  • You can view but not control their screen.

BEST ANTIVIRUS SOFTWARE FOR YOUR MAC

sharing a screen

NEW CYBERATTACK TARGETS IPHONE AND APPLE IDS: HERE’S HOW TO STAY SAFE

Advertisement

How to use FaceTime’s SharePlay in iOS 18 on iPhone or Mac

With iOS 18, Apple has enhanced FaceTime’s SharePlay feature, making it easier than ever to help family members with their computer issues remotely. Here’s how you can use SharePlay to guide them through troubleshooting steps:

  • Start a FaceTime call: Begin by initiating a FaceTime call with the family member who needs assistance.
  • Activate SharePlay: Once the call is connected, tap the SharePlay button. This will give you several options, including sharing your screen or requesting access to the other person’s screen.
  • Share your screen: If you need to show them how to perform a task, select “Share My Screen.” This will broadcast your screen to the other person, allowing them to follow along with your instructions.
  • Request screen access: If you need to see their screen to diagnose an issue, select “Ask to Share.” The other person will need to approve this request. Once approved, their screen will appear on your device.
  • Interactive tools: While viewing their screen, you can use the new drawing tools to highlight areas or draw instructions directly on their screen. This can be incredibly helpful for pointing out specific buttons or menu options.
  • Control playback: If you’re watching a tutorial video together, you can control the playback, and it will sync across both devices. This ensures you’re both on the same page.
  • End SharePlay: When you’re done, simply tap the SharePlay button again and choose to end the session.

Using these steps, you can effectively assist your family members with their computer issues, no matter where you are.

BEST ANTIVIRUS FOR MAC, PC, IPHONES AND ANDROIDS — CYBERGUY PICKS

How to use Google Meet for remote assistance on Android

 Settings may vary depending on your Android phone’s manufacturer 

  • Open the Google Meet app on your Android device.
  • Click Create a new meeting. 
  • Tap Share
  • Then share the meeting link with the family member who needs assistance via a text or email. 
  • Both you and your family member should join the call using the provided link.
  • Tap the three-dot menu in the bottom right corner and select “Share screen.” Choose the screen or app you want to share. This allows the other person to see your screen and follow along with your instructions.
  • If you need to see their screen to diagnose an issue, ask them to share their screen using the same steps. They will need to approve this request.
  • While viewing their screen, you can guide them verbally or use the chat feature to send instructions. Although Google Meet doesn’t have built-in drawing tools, you can use third-party apps like Google Keep for annotations.
  • If you’re watching a tutorial video together, you can control the playback on your device, and they can follow along on their screen.
  • When you’re done, simply tap the “Stop sharing” button and end the call.

HOW TO REMOVE YOUR PRIVATE DATA FROM THE INTERNET

How to set up remote access for Chrome and other platforms

Advertisement

1. Chrome Remote Desktop

Chrome Remote Desktop is a versatile tool for cross-platform remote access. Both parties need to use Google Chrome and visit the Chrome Remote Desktop site.

  • The person needing help should click “Share My Screen.” 
  • Download the necessary app. 
  • After installation, they generate a 12-digit code, which you enter on your computer to gain control.
  • This setup makes future sessions easier to initiate.

WHAT IS ARTIFICIAL INTELLIGENCE (AI)?

remote access

Chrome Remote Access. (Google)

BEWARE OF THIS MCAFEE GOOGLE CHROME AD SCAM

2. Remote access via video conferencing software

Many video conferencing apps, like Zoom and Microsoft Teams, offer screen sharing and remote control features.

  • In Zoom, request control by selecting “Request Remote Control” from the View Options menu during a call.
  • The meeting host can then grant you control.
  • In Teams, click “Request control” during screen sharing, or give control by selecting “Give control” from the sharing toolbar.

THE HIDDEN COSTS OF FREE APPS: YOUR PERSONAL INFORMATION 

Kurt’s key takeaways

We all run into computer trouble every so often, or we know someone who does. Instead of waiting until you’re together in the same room — which may be a long time for some loved ones — utilize remote access capabilities to troubleshoot the problem from far away, no matter what device you have.

What challenges have you faced while helping someone with tech issues from a distance, and how did you overcome them? Let us know by writing us at Cyberguy.com/Contact

Advertisement

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

Ask Kurt a question or let us know what stories you’d like us to cover.

Follow Kurt on his social channels:

Answers to the most-asked CyberGuy questions:

Advertisement

New from Kurt:

Copyright 2024 CyberGuy.com. All rights reserved.

Advertisement
Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Technology

Josh King’s viral slide-out MagSafe gamepad found a home at OhSnap and looks amazing

Published

on

Josh King’s viral slide-out MagSafe gamepad found a home at OhSnap and looks amazing

It’s no taller or wider than an iPhone, so it should slide into a pocket. It’s got a MagSafe pattern of magnets to attach it to your magnetic ring device. You don’t have to remove it to use your phone like a phone, because the whole gamepad retracts underneath, a little like the slide-out keyboard phones (or PlayStation Phones) of old — and now, it’s mounted on a spring-loaded arm that pops out at the push of a button and also slightly angles your device towards your face.

The OhSnap Mcon’s hinge in action.
Video by Josh King / OhSnap

OhSnap even found room for a pair of Nintendo Switch-esque analog sticks, with drift-resistant Hall effect sensors, and pair of fold-out grips so you can (theoretically) hold it more like a full-size gamepad. The sticks are clickable buttons, and it’s got a full set of shoulder buttons and triggers as well.

An illustration with the grips unfolded.
Image: OhSnap

Two months ago, Retro Game Corps came away impressed with a prototype, and it seems King has been very busy since then. As he explains on YouTube, he initially tried to start his own company around the gamepad, even attracted a few investors, manufactured some boards and was working toward injection molding, before he started running out of money and reached out to OhSnap about a partnership.

Advertisement

Speaking of money, we don’t have any idea how much it’ll cost, particularly at retail — OhSnap is planning to launch a Kickstarter on January 2nd to raise funds. It’s taking signups here for now.

I should be getting my own hands on a prototype next month at CES 2025 in Las Vegas, and I’ll let you know how it feels.

Continue Reading

Technology

The AI talent wars are just getting started

Published

on

The AI talent wars are just getting started

For my last issue of the year, I’m focusing on the AI talent war, which is a theme I’ve been covering since this newsletter launched almost two years ago. And keep reading for the latest from inside Google and Meta this week.

But first, I need your questions for a mailbag issue I’m planning for my first issue of 2025. You can submit questions via this form or leave them in the comments.

“It’s like looking for LeBron James”

This week, Databricks announced the largest known funding round for any private tech company in history. The AI enterprise firm is in the final stretch of raising $10 billion, almost all of which is going to go to buying back vested employee stock.

How companies approach compensation is often undercovered in the tech industry, even though the strategies play a crucial role in determining which company gets ahead faster. Nowhere is this dynamic as intense as the war for AI talent, as I’ve covered before. 

Advertisement

To better understand what’s driving the state of play going into 2025, this week I spoke with Naveen Rao, VP of AI at Databricks. Rao is one of my favorite people to talk to about the AI industry. He’s deeply technical but also business-minded, having successfully sold multiple startups. His last company, MosaicML, sold to Databricks for $1.3 billion in 2023. Now, he oversees the AI products for Databricks and is closely involved with its recruiting efforts for top talent.

Our conversation below touches on the logic behind Databricks’s massive funding round, what specific AI talent remains scarce, why he thinks AGI is not imminent, and more.

The following conversation has been edited for length and clarity:

Why is this round mostly to help employees sell stock? Because $10 billion is a lot. You can do a lot with that.

The company is a little over 11 years old. There have been employees that have been here for a long time. This is a way to get them liquidity. 

Advertisement

Most people don’t understand that this is not going into the balance sheet of Databricks. This is largely going to provide liquidity for past employees, [and] liquidity going forward for current and new employees. It ends up being neutral on dilution because they’re shares that already exist. They’ve been allocated to employees and this allows them to sell those to cover the tax associated with those shares.

How much of the rapid increases in AI company valuations have to do with the talent war?

It’s real. The key thing here is that it’s not just pure AI talent — people who come up with the next big thing, the next big paper. We are definitely trying to hire those people. There is an entire infrastructure of software and cloud that needs to be built to support those things. When you build a model and you want to scale it, that actually is not AI talent, per se. It’s infrastructure talent. 

The perceived bubble that we’re in around AI has created an environment where all of those talents are getting recruited heavily. We need to stay competitive. 

Who is being the most aggressive with setting market rates for AI talent?

Advertisement

OpenAI is certainly there. Anthropic. Amazon. Google. Meta. xAI. Microsoft. We’re in constant competition with all of these companies.

Would you put the number of researchers who can build a new frontier model under 1,000?

Yeah. That’s why the talent war is so hot. The leverage that a researcher has in an organization is unprecedented. One researcher’s ideas can completely change the product. That’s kind of new. In semiconductors, people who came up with a new transistor architecture had that kind of leverage. 

That’s why these researchers are so sought after. Somebody who comes up with the next big idea and the next big unlock can have a massive influence on the ability of a company to win.

Do you see that talent pool expanding in the near future or is it going to stay constrained? 

Advertisement

I see some aspects of the pool expanding. Being able to build the appropriate infrastructure and manage it, those roles are expanding. The top-tier researcher side is the hard part. It’s like looking for LeBron James. There are just not very many humans who are capable of that. 

I would say the Inflection-style acquisitions were largely driven by this kind of mentality. You have these concentrations of top-tier talent in these startups and it sounds ridiculous how much people pay. But it’s not ridiculous. I think that’s why you see Google hiring back Noam Shazeer. It’s very hard to find another Noam Shazeer

A guy we had at my previous company that I started, Nervana, is arguably the best GPU programmer in the world. He’s at OpenAI now. Every inference that happens on an OpenAI model is running through his code. You start computing the downstream cost and it’s like, “Holy shit, this one guy saved us $4 billion.”

“You start computing the downstream cost and it’s like, ‘Holy shit, this one guy saved us $4 billion.’”

What’s the edge you have when you’re trying to hire a researcher to Databricks?

Advertisement

You start to see some selection bias of different candidates. Some are AGI or bust, and that’s okay. It’s a great motivation for some of the smartest people out there. We think we’re going to get to AGI through building products. When people use technology, it gets better. That’s part of our pitch. 

AI is in a massive growth base but it’s also hit peak hype and is on the way down the Gartner hype curve. I think we’re on that downward slope right now, whereas Databricks has established a very strong business. That’s very attractive to some because I don’t think we’re so susceptible to the hype.

Do the researchers you talk to really believe that AGI is right around the corner? Is there any consensus of when it’s coming? 

Honestly, there’s not a great consensus. I’ve been in this field for a very long time and I’ve been pretty vocal in saying that it’s not right around the corner. The large language model is a great piece of technology. It has massive amounts of economic uplift and efficiencies that can be gained by building great products around it. But it’s not the spirit of what we used to call AGI, which was human or even animal-like intelligence.

These things are not creating magical intelligence. They’re able to slice up the space that we’re calling facts and patterns more easily. It’s not the same as building a causal learner. They don’t really understand how the world works. 

Advertisement

You may have seen Ilya Sutskever’s talk. We’re all kind of groping in the dark. Scaling was a big unlock. It was natural for a lot of people to feel enthusiastic about that. It turns out that we weren’t solving the right problem.

Is the new idea that’s going to get to AGI the test-time compute or “reasoning” approach?

No. I think it’s going to be an important thing for performance. We can improve the quality of answers, probably reduce the probability of hallucinations, and increase the probability of having responses that are grounded in fact. It’s definitely a positive for the field. But is it going to solve the fundamental problem of the spirit of AGI? I don’t believe so. I’m happy to be wrong, too.

Do you agree with the sentiment that there’s a lot of room to build more good products with existing models, since they are so capable but still constrained by compute and access?

Yeah. Meta started years later than OpenAI and Anthropic and they basically caught up, and xAI caught up extremely fast. I think it’s because the rate of improvement has essentially stopped.

Advertisement

Nilay Patel compares the AI model race to early Bluetooth. Everyone keeps saying there’s a fancier Bluetooth but my phone still won’t connect.

You see this with every product cycle. The first few versions of the iPhone were drastically better than the previous versions. Now, I can’t tell the difference between a three-year-old phone and a new phone. 

I think that’s what we see here. How we utilize these LLMs and the distribution that has been built into them to solve business problems is the next frontier. 

Elsewhere

  • Google gets flatter. CEO Sundar Pichai told employees this week that the company’s drip-drip series of layoffs have reduced the number of managers, directors, and VPs by 10 percent, according to Business Insider and multiple employees I spoke with who also heard the remarks. Relatedly, Pichai also took the opportunity to add “being scrappy” as a character trait to the internal definition of “Googleyness.” (Yes, that’s a real thing.) He demurred on the most upvoted employee question about whether layoffs will continue, though I’m told he did note that there will be “overall” headcount growth next year. 
  • Meta cuts a perk. File this one under “sad violin”: I’m told that, starting in early January, Meta will stop offering free EV charging at its Bay Area campuses. Keep your heads held high, Metamates.

What else you should know about

  • OpenAI teased its next o3 “reasoning” model (yes, “o2” was skipped) with impressive evals.
  • TikTok convinced the Supreme Court to hear its case just before its US ban is set to take effect. Meanwhile, CEO Shou Chew met with Donald Trump at Mar-a-Lago to (I’m assuming) get a sense of what his other options are should TikTok lose its case.
  • More tech-meets-Mar-a-Lago news: Elon Musk inserted himself into the meeting between Jeff Bezos and Trump. Robinhood donated $2 million to Trump’s inauguration. And Softbank CEO Masayoshi Son pledged to invest $100 billion into AI tech in the US, which happens to be the same number he has floated for a chip venture to compete with Nvidia.
  • Apple complained about Meta pressuring the EU to make iOS more compatible with third-party hardware. Anyone who has synced photos from the Ray-Ban Meta glasses to an iPhone will understand why this is a battle that is very important for Meta to win, especially as it gears up to release its own pair of AR glasses with a controller wristband next year. 
  • Amazon is delaying its return-to-office mandate in some cities because it doesn’t have enough office space.
  • Perplexity, which is projected to make $127 million in revenue next year, recently raised $500 million at a valuation of $9 billion. It also acquired another AI startup called Carbon to help it hook into other services, like Notion and Google Docs.

Job board

A few notable moves this week:

Advertisement
  • Meta promoted John Hegeman to chief revenue officer, reporting to COO Javier Olivan. Another one of Olivan’s reports, Justin Osofsky, was also promoted to be head of partnerships for the whole company, including the company’s go-to-market strategy for Llama.
  • Alec Radford, an influential, veteran OpenAI researcher who authored its original GPT research paper, is leaving but will apparently continue working with the company in some capacity. And Shivakumar Venkataraman, who was recently brought in from Google to lead OpenAI’s search efforts, has also left.
  • Coda co-founder and CEO Shishir Mehrotra will also run Grammarly now that the two companies are merging, with Grammarly CEO Rahul Roy-Chowdhury staying on as a board member. 
  • Tencent removed two directors, David Wallerstein and Ben Feder, from the board of Epic Games after the Justice Department said their involvement violated antitrust law. 
  • Former Twitter CFO Ned Segal has been tapped to be chief of housing and economic development for the city of San Francisco. 

More links

  • My full Decoder interview with Arm CEO Rene Haas about the AI chip race, Intel, and more.
  • Waymo’s new report shows that its AV system is far safer than human drivers.
  • The US AI task force’s recommendations and policy proposals. 
  • Apple’s most downloaded app of the year was Temu, followed by Threads, TikTok, and ChatGPT.
  • Global spending on mobile apps increased 15.7 percent this year while overall downloads decreased 2.3 percent.

If you aren’t already getting new issues of Command Line, don’t forget to subscribe to The Verge, which includes unlimited access to all of our stories and an improved ad experience on the web. You’ll also get access to the full archive of past issues.

As always, I want to hear from you, especially if you have a tip or feedback. Respond here, and I’ll get back to you, or ping me securely on Signal.

Continue Reading

Technology

New iPhone auto-restart feature locks encrypted data after extended inactivity

Published

on

New iPhone auto-restart feature locks encrypted data after extended inactivity

Your iPhone data just got more secure, thanks to a new feature in iOS 18.1. This update includes an important security measure designed to protect your device and its encrypted data after long periods of inactivity.

An iPhone (Kurt “CyberGuy” Knutsson)

What’s new? 

Apple has introduced an Inactivity Reboot feature in iOS 18.1, which automatically reboots your iPhone if it has been idle and unlocked for more than three days. This feature uses the Secure Enclave Processor (SEP) to monitor when your iPhone was last unlocked. 

If the device stays locked for an extended period, the SEP notifies the kernel, which triggers a reboot and kills the Springboard (the core of iOS).

GET SECURITY ALERTS, EXPERT TIPS, SIGN UP FOR KURT’S NEWSLETTER – THE CYBERGUY REPORT HERE

Advertisement
iphone auto lock 2

Illustration of lock on data (Kurt “CyberGuy” Knutsson)

HOW TO PROTECT YOUR IPHONE & IPAD FROM MALWARE

Why this matters 

The main benefit of the inactivity reboot is better data protection. By forcing a reboot after prolonged idle time, the iPhone essentially wipes encryption keys from memory. Once rebooted, the phone enters an “at rest” state. This makes it nearly impossible for cybercriminals to decrypt the data. Even if the device is left powered on for an extended period, the feature ensures that outdated forensic tools used by cybercriminals won’t be able to access sensitive information.

table with iphones

iPhones on table (Kurt “CyberGuy” Knutsson)

BEST POWER STRIPS AND SURGE PROTECTORS 2024

Impact on law enforcement

Although this new security measure is a big win for privacy, it has raised concerns with law enforcement. Specifically, they are facing more challenges when trying to unlock phones for forensic analysis. However, researcher Jiska Classen points out that three days is still enough time to coordinate steps with analysts to access the device.

police car

A police vehicle (Kurt “CyberGuy” Knutsson)

HOW TO STOP ANNOYING ROBOCALLS

Advertisement

How to enable the auto-restart feature

To enable this feature, all you have to do is make sure your iPhone is running iOS 18.1. Here’s how to check and update:

  • Go to Settings and tap on it
  • Click General
  • Tap on Software Update
  • Click Update Now to download and install iOS 18.1

WHAT IS ARTIFICIAL INTELLIGENCE (AI)?

iphone update steps

Steps to update iPhone’s software (Kurt “CyberGuy” Knutsson)

More ways to keep your iPhone secure

While the inactivity reboot feature is a valuable security tool, it’s not a foolproof solution. To further protect your data, consider taking these additional steps:

1. Set a strong password: Create strong passwords for your accounts and devices and avoid using the same password for multiple online accounts. Using the same password across multiple platforms will always make you more vulnerable, because if one account gets hacked, they all get hacked. Consider using a password manager to generate and store complex passwords.

2. Have strong antivirus software: The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.

Advertisement

3. Back up your iPhone regularly: Backups prevent data loss caused by malicious attacks. It’s a crucial step to protect your personal information. Here’s how to do it: 

  • Go to Settings 
  • Tap iCloud
  • Click iCloud Backup
  • Tap Back Up Now

4. Turn on two-factor authentication (2FA): 2FA is an extra shield that will prevent a hacker from getting into your accounts on your iPhone. Here’s how to do it:

  • Go to Settings
  • Tap your name
  • Click Sign-In & Security
  • Tap Add a Trusted Phone Number
  • Click Continue

After adding a trusted phone number, for security, when you sign in to your account on a new device or on the web, you’ll need both your password and a section factor, such as a six-digit code sent to your devices or your phone numbers. 

5. Enable Stolen Device Protection: This feature adds an extra layer of security if your iPhone is stolen by requiring biometric authentication for sensitive actions when you’re not in a familiar location. To enable it, follow these steps:

  • Go to Settings
  • Tap on Face ID & Passcode (or Touch ID & Passcode)
  • Enter your passcode if prompted
  • Scroll down to the section for Stolen Device Protection and tap on Turn On Protection
stolen device steps

Steps to enable Stolen Device Protection on iPhone (Kurt “CyberGuy” Knutsson)

SUBSCRIBE TO KURT’S YOUTUBE CHANNEL FOR QUICK VIDEO TIPS ON HOW TO WORK ALL OF YOUR TECH DEVICES

Kurt’s key takeaways

The new auto-restart feature is a major step forward in improving iPhone security, offering extra protection against cybercriminals. As security technology continues to evolve, it’s exciting to think about what future developments might look like.

Advertisement

What other security features would you like to see on your iPhone? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Follow Kurt on his social channels:

Answers to the most asked CyberGuy questions:

Advertisement

New from Kurt:

KURT’S HOLIDAY DEALS:

Copyright 2024 CyberGuy.com. All rights reserved.

Continue Reading

Trending