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Electric bikepacking: lessons learned over four days and 250 miles

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Electric bikepacking: lessons learned over four days and 250 miles

“Electric bikes are for cheaters” is the refrain sung by cocksure men in lycra, worried their weekend hobbies will be invaded by unfit neophytes on battery-powered gravel, mountain, and road bicycles. 

It reminds me of the early internet when AOL users were considered inferior to the online elite who did the hard work of subscribing to a regional ISP. Back then, losing an argument with an aol.com email address was reason enough to sell your modem. Now, the ultimate humiliation is being overtaken by someone in street shoes casually pushing a throttle. 

But make no mistake, electric sport bikes are becoming increasingly common on trails and roads, just as electrics are slowly replacing regular bicycles in cities around the world.

To understand the appeal, I decided to pick just one electric sport bike — the Specialized Turbo Creo 2 Comp — to test on steep asphalt, rutted trails, loose gravel, mud, sand, and some green mushy stuff that smelled of doom. And to truly test its limits, I loaded the bike down with an absurd 50 pounds (23kg) of gear for a four day e-bikepacking trip.

And to test the performance of the e-bike, I was joined by an avid roadie who is currently training to ride over 800 miles (1,300km) from Amsterdam to Venice, Italy. He’s not only 10 years younger than me — he’s also fitter and carried just half the weight on his acoustic road bike.

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What follows is my e-bikepacking experience over nearly 150 miles (400km) and 4,265 feet (1,300m) of elevation change. It covers my evolving charging strategy, favorite gadgets and bike gear tested, and lessons learned from over 600 miles (1,000km) of in-the-saddle testing. 

Spoiler: I’m not a convert, but I can appreciate how e-bikes make cycling sports accessible to more people, even bikepacking if you live in the right places.

Charging

The Veluwe is a sprawling forest system in the heart of the Netherlands, rich in woodlands, heath, and wetlands divided by sandy hills cut by glaciers. It’s not a place you’d expect to find an extensive network of e-bike chargers. Yet, I found them to be so plentiful on my four-day trip that I was able to shed my initial range anxiety. 

There were more charging options available then you’d think.
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Each of the three campsites I stayed at cost around €10 to €15 (about $11 to $16) per night and offered free e-bike charging. The charging facilities ranged from a luxurious covered garage — important for keeping the charging brick dry when it rains — to a simple extension cord that snaked out of a solar-powered tent. 

Wild camping away from official sites — which isn’t allowed in the Netherlands — would have made the charging logistics more difficult. But it was certainly possible: three of the four cafes I randomly stopped at during the tour offered free public chargers run by companies like Ion and Laad. 

The Specialized e-bike I rode (more on that later) takes about 3.5 hours to fully charge both the main battery and one range extender using the included 164W (54.6V/3A) charging brick. My days would usually end with about 20 percent (out of 150 percent) of battery power remaining, which would have meant scheduling three hours of charging breaks along the route had I been wild camping. That’s certainly doable if spread over multiple food stops, especially on the long summer days found in Northern Europe. Nevertheless, charging in one go each night at a campsite was more convenient and required less planning.

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This random cafe along the way had a whole wall of e-bike chargers.
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Frankly, I was surprised by all the charging options I found along my route — but really, I shouldn’t have been. The Dutch are rightly lauded for their bicycling infrastructure. In the last few years, e-bikes have outsold regular bikes across the Netherlands, and a new survey suggests that electric bikes are now the majority of bikes ridden. But long before VanMoof helped make e-bikes trendy for young Dutch riders, it was the over-60s you’d see being propelled along bicycle paths. These are the same people who now strap a pair of e-bikes to RVs parked at campsites in the forests. I can only surmise that this remote charging infrastructure emerged in support of boomer demand.

You might not be able to replicate my multiday e-bikepacking experience where you live, but you will eventually, especially in Europe with its shorter distances and fast rate of e-bike adoption. It’ll take a bit longer in the US with its massive scale and dominating car culture.

The bike

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For this trip, I rode the $6,500 / €6,000 Specialized Turbo Creo 2 Comp drop-bar gravel / road e-bike. My European review bike was capped at a top speed of 15.5mph (25km/h) and 50Nm of torque from the company’s own 250W / 330W mid-drive motor. Buyers in the US will receive a faster Class-3 e-bike with a top speed of 28mph.

The Specialized Turbo Creo 2 Comp ready to ride after packing up all the gear.

There are several reasons why I chose the Creo 2 Comp for my first e-bikepacking adventure. First, it’s lightweight for an e-bike at just 14.47kg (32 pounds) making it almost 5kg (11 pounds) lighter than DJI’s attention-grabbing electric mountain bike. Impressively, the Creo 2 Comp is just 1.3kg (almost 3 pounds) heavier than my own hardtail MTB.

The Creo 2 Comp also features multiple attachment points for all the cages and racks needed to haul lots of gear, and a front shock built into the handlebar stem that allows for 20mm of travel. That’s not a lot of dampening compared to mountain bikes, but my hands definitely benefited after several hours of daily riding over rough gravel, tree roots, and bumpy single track.

Specialized’s two-wheeler also supports healthy tire volumes, including the chunky 29 x 2.2-inch variety commonly fitted to mountain bikes. My review bike came with the company’s smaller 700 x 42 Pathfinder Pro tubeless tires. They proved to be smooth rollers on pavement and gravel and plenty capable in sections of sand and muck that stopped my friend who rode on thinner tires.

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My riding companion’s regular road bike, fitted with gravel tires.

But the main reason I selected the Creo 2 Comp was for its battery expansion. The electric gravel bike features a main 320Wh battery that can be easily supplemented with $450 160Wh range extenders. Specialized sent me two extenders for a total capacity of 640Wh. The company also sent me a Y-cable for dual-battery charging. 

Unfortunately, that main battery is fully integrated into the frame and can’t be removed for charging. Specialized did this to help keep the weight down. But the Y-cable can only charge the main battery and one range extender simultaneously — not two range extenders — ruining my plan to keep the bike securely by my tent while the two smaller batteries were charging elsewhere. That meant leaving Specialized’s very expensive bike and one range extender charging outside in the rain on three occasions — twice overnight, and a few hundred meters away — protected only by a lightweight lock and rain fly made from a trash bag. Not ideal.

Another intriguing feature of the Creo 2 Comp is Specialized’s smart battery control. In Smart Control mode, you can enter the distance and duration of your planned travel, and the bike will adjust the pedal assist to ensure you don’t run out of power. I ended up not using this mode for a few reasons. First, Smart Control requires tracking the ride in the Specialized app, and I didn’t want to drain my phone’s battery unnecessarily (the bike doesn’t have a USB charging port for bike computers and phones). The second reason I didn’t use Smart Control is that I was easily getting about 68 miles (110km) from the internal battery and range extender combo, even with all that gear and riding in Sport mode — Specialized’s medium setting, which nicely balances pedal assistance with battery conservation. Without all the gear, I was getting closer to 93 miles (150km) from the battery plus extender. 

And let’s face it: the real reason I chose the Specialized Creo 2 Comp for the trip is that it barely looks like an e-bike. But the motor’s audible whir made it obvious to anyone nearby that I was getting an electrical assist.

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Planning

For this tour, I upgraded to the Komoot Premium ($59 / year) service to access its multiday cycling trip planner. My plan started with a premade gravel tour called the Green Divide created by Erwin Sikkens, which I segmented into a custom four-day journey that extended to my home in Amsterdam. Komoot also helped me add cafes and campsites along the way. I then exported the maps to my old Garmin 530 bike computer. 

My modified Green Divide route on Komoot Premium.

When booking each campsite, I called ahead to confirm the availability of e-bike charging since I wanted to camp in the more isolated backpacking sections of the campsites, away from the busy charging poles used by all the parked RVs. Little did I know that this was a common amenity offered by every campsite I contacted in the area. 

Komoot Premium also displays detailed weather reports along the route. It showed mostly tailwinds for my dates of travel allowing me to plan a quicker-than-average pace, but the rain forecast meant packing additional protection. 

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I brought along a $270 Spinshift jacket from Gorewear to fight back the cold wind and rain. My review jacket kept me warm and completely dry and packed down small into the jacket’s zip pocket. It fit snuggly with my arms extended on the Creo 2 Comp e-bike, especially when fully stretched into the drop-bar position. But that also meant that the stiff (thin and lightweight) Gore-Tex fabric bunched up a bit when just standing around — a tradeoff I’m always happy to make in a cycling jacket. The Spinshift performed far better than my friend’s rain jacket, which quickly filled with air (slowing him down) and caused him to overheat more frequently. The Gorewear Spinshift jacket isn’t cheap, but it’s worth the price.

If you’re in the US, you’ll also want to check if the trails along your route allow for e-bikes, especially if you’re on a fast and powerful Class-3. Europe’s less powerful pedal-assisted e-bikes have fewer such restrictions. 

Baggage

The 14.47kg (32 pounds) Creo 2 Comp weighed a staggering 37kg (82 pounds) after loading it up with 1.5L of water and everything I needed for four days of camping in the rain and cold. For food, I only needed to pack breakfasts and energy snacks since lunches and dinners would be found at markets and cafes along the way. 

Ironically, the heaviest items were all related to keeping the e-bike’s motor running. This included the two external range extenders, the massive charging brick, and the heavy-duty Y charging cable. I also brought along a CEE-to-Schuko adapter cable just in case I needed to charge the e-bike from one of those blue charging poles at campsites (I never did). I also never used the second range extender battery, but I was happy to have it in reserve.

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The top bag and two panniers create 50L of quick-release and waterproof storage.

The AeroPack has a quick-release connection to the seat post with a safety to prevent accidental release.

I installed an extended rear axel to act as quick-release mounting points for the rack.

To support all that weight and volume, I had to fit the Creo 2 Comp with a rack and pannier bags. For this, I chose a carbon-fiber AeroPack rack and organization system from Tailfin to review. That 50 liters of waterproof on-bike storage proved to be fantastic, albeit expensive, at nearly €1,000 (almost $1,100). 

The AeroPack rack I reviewed attaches to the seat post and to an extended rear axle I had to install on the e-bike — a procedure that took about 30 minutes. Tailfin’s 16L Mini Panniers and the entire rear rack that includes an integrated 18L top bag are designed for quick attachment and detachment. That was super helpful since I wanted my gear at my tent while the bike was charging far away. 

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All my small gadgets and cables went into the smaller Tailfin Packing Cube that cinches shut, while most of my clothes went into the larger 6L Cube.

The big Cube is a perfect fit for the top bag. The other two Cubes are designed to fit on top.

I used Tailfin’s Packing Cubes to help keep things organized inside those deep storage bags. Most of my clothes went into the 6L Cube, which fit snugly into the AeroPack top bag. All my cables and small electronics went into the 2.5L Cube, and the toiletries and microfiber towel in the 3.5L Cube. Both of those organizers went into the waterproof panniers alongside items like my trusty JetBoil camping stove I’ve had for something like 15 years. All my stored gear stayed completely dry despite three days of on-and-off rain. 

The rest of the bags were my own, including two feed bags for quick access to snacks, my lock, and a water bottle; a partial frame bag for my tools and first aid kit; and a small top-tube bag for a USB battery pack, wallet, and miscellaneous items needed during the ride.

I’ve never carried so much gear on a bikepacking trip before, but I never had a motor to help carry the load, either. Still, the Tailfin bags remained firmly in place with zero sway, which has never been my experience when using those elongated saddle bags that often go limp after a bit of rough riding and end up dragging on the rear wheel. 

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Tailfin’s setup is totally worth the price, in my opinion.

Sleeping

The other star of the trip was the $500 Hubba Hubba Bikepack 1-Person Tent MSR sent me to review. It’s tiny and weighs only 2 pounds 1 ounce (0.9kg) but has a long list of very smart features for bikepackers. Notably, it comes in a waterproof handlebar bag / stuff sack with plenty of attachment points for add-ons. It features thick spacers that give room for the bike’s cables and a compartment for tent poles that are shorter than normal to not interfere with steering.

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The MSR Hubba Hubba opened up. It’s tall enough to sit upright and cook while still being sheltered from any rain.
Photo by Thomas Ricker / The Verge
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The waterproof and nicely ventilated tent and rainfly kept me completely dry in lots of rain, even a thunderstorm. The uniform rectangular shape made it easy to set up and provided plenty of headroom to sit upright. The Hubba Hubba tent also features plenty of internal pockets to store gear and a large vestibule outside the side entry to keep my shoes, helmet, bags, and other bits out of sight and dry while I slept. I also made good use of the internal and external clotheslines to dry my gear.

The Hubba Hubba Bikepack tent is hands down the best lightweight tent of the dozens I’ve tried over the last three decades. It’s clearly been designed by people who spend a ton of time cycling away from civilization. Still, $500 is very expensive. My friend’s $110 NatureHike Cloud tent (which I also own) is only slightly heavier, and he seemed just as comfortable and dry. You don’t absolutely need the Hubba Hubba for bikepacking — but you’re right to want it.

Rounding out my sleep gear was a very comfortable and warm $200 NeoAir XLite NXT four-season air mattress that Thermarest sent me to test. And despite measuring a thick three inches (7.6cm), it packs down small and light at 13 ounces (370g). I appreciated the WingLock Valve that let me inflate (and deflate) it quickly without exhausting myself using the included pump sack and some good ol’ Bernoulli physics. 

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Thermarest also sent me a down-filled Vesper 32F/0C Quilt to review; $400 for a trail blanket is expensive, but it weighs just 15 ounces (425g) and packs down into an impossibly small ball. Despite being lightweight, it was a bit too warm when falling asleep in 64 degrees Fahrenheit (18 degrees Celsius), but I was happy to have it when temps dropped down to 48F (9C) a few nights — Thermarest says the quilt’s sweet spot is around 41F (5C). It’s silky soft to the touch and stretches around the NeoAir XLite NXT to prevent slippage and drafts.

I slept reasonably well with this setup or at least as well as I do at home. But I just can’t get comfortable with any inflatable pillow I’ve tried. Someday, I’ll find the perfect pillow, but the Trekology Aluft Pro I bought on Amazon isn’t it.

Gadgets

As a nerd, I brought far more gadgets than a typical person would. That meant bringing several USB power banks along to keep everything charged over a period of four days: two 10,000mAh (40Wh) batteries and one 27,000mAh (100Wh) behemoth. That’s far more than I’d normally bring, but again, I had a motor and tons of storage. 

Some gadgets I always bring with me on bikepacking trips. These include my iPhone in a QuadLock bike-mount case and my Apple Watch — both set to low-power modes. I also brought a GoPro with extra batteries that I never even used. My aging but formidable Garmin 530 bike computer provided turn-by-turn navigation. To my delight, it was able to read power, cadence, and speed data off the Specialized Turbo Creo 2 Comp after I manually added each bike sensor.

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I also had to bring the little SRAM AXS battery charger that came with the bike just in case its wireless electronic shifter died. Something that nearly happened to me earlier during 370 miles (about 600km) of preparation for the trip.

Naturally, I also brought along plenty of gadgets to review.

The Baseus over-the-ear slug let me hear sounds around me while also providing better quality than bone-conduction units favored by many cyclists.

I tested a pair of $60 Baseus Eli Sport 1 open-ear Bluetooth headphones to be sure that I could still hear everything around me. Most riders prefer bone-conducting headphones for this purpose, but I’ve never been a fan of the flat sound. With the rain-proof Eli Sport 1, I could slip on just one of the two over-the-ear slugs for the duration of the ride to hear the navigation. They’re so lightweight and comfortable that I’d forget I was wearing one by the end of the day, and it never fell off my ear, even on the roughest trails or when taking off my helmet and sunglasses. At night, I could pop on the second slug and listen to music or watch videos with real bass, though anyone nearby could hear the audio bleed into the quiet even at modest volumes. The case also kept the headphones charged for the duration of the trip despite heavy all-day usage. For the price, they proved to be outstanding, but I should note that Amazon says it’s a frequently returned product. 

The Milo communicator mounted to the top tube where it didn’t perform as well as I had hoped — probably too far from my mouth. Will try on an arm band and handlebar mount next time.
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I also tested a pair of Milo Communicators. I’ll have a full review coming later, as these need to be tested in a few more scenarios. My first impressions are mixed. They were invaluable in finding out that my friend had fallen off his bike in a gnarly sand patch a few hundred meters behind me, but they frequently failed to clearly deliver insults and warnings when both of us were riding full out over noisy gravel, wind, grunts, and woo-hooing. We had the Milos mounted on the bikes, and that might have been too far away to properly isolate our voices (the company offers several mounting options). It’s promising tech, so more on this later. 

Yes, that’s a HoverAir X1 drone in my mouth, something I wouldn’t try with a DJI.

I’ve also been testing a HoverAir X1 drone for the past few weeks. And honestly, I think I love it. It’s so easy to grab and set aloft without needing any type of controller. And like they say, the best drone is the drone you have with you, and I wasn’t about to bring a DJI drone on this trip. A full review is coming.

The FlexTail Tiny Repeller S kept my tent lit and free of mosquitos, but more testing is required.

Last but not least is the Flextail Tiny Repeller S combination bug repellent and lantern. It kept my tent mosquito-free and well-lit at night, but I need to test it in a few more scenarios, which requires a full review. That one is coming later this summer after I test it in an RV, but so far, so good.

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Truthfully, if this hadn’t been a work assignment I would have left most of my electronic devices at home. I love technology’s ability to bend nature to my will, but it can be very distracting from just living in the moment and creates a lot of charging stress where no stress should be.

E-bikepacking is indeed, a thing.

Conclusion

Let’s be clear: the vast majority of people don’t need to spend nearly $10,000 on an electric bike, top-of-the-line camping gear, and premium bike bags to go bikepacking. 

If you’re already moderately fit, then you’d be amazed at what you can do with a bunch of bungee cords strapped to a regular ol’ second-hand mountain or gravel bike — and you’ll never need to worry about finding a charger. You can even splurge a little on inexpensive bikepacking gear from brands I’ve used, like Naturehike and Rhinowalk. 

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But e-bikepacking is most definitely a thing and will become more popular as the charging infrastructure spreads to more wilderness areas around the world. That motor is a game changer, allowing for heavier loads to be carried (even trailers with pets and small kids), tall mountain passes to be flattened, and for people with lesser abilities to get outside and do more.

Notably, e-bikes can help recreational riders join their hardcore cycling partners and friends on their long weekend rides. After which, they’ll be regaled with stories full of grit, cadence, and power stats while gobbling back all those spent calories.

My e-bike allowed me to keep up with my younger and fitter riding mate — basically leveling the field. He got his training sessions in, and I got the camaraderie I was seeking. I got a solid workout in myself since European pedal assist cuts out at 15.5mph (25km/h), and we’d regularly be traveling at speeds above 19mph (30km/h) whenever things flattened out.

Despite the immense amount of fun I had on the very capable Specialized Turbo Creo 2 Comp, I won’t be trading in my trusty hardtail mountain bike for an electrified version any time soon. I still enjoy the exercise and simplicity of conquering terrain with a pure mechanical assist. 

I get the urge for gravel, road, and mountain bikers to dunk on e-bike riders, but let’s not reflexively call them all cheaters. Cheating is an act of dishonesty to unfairly gain an advantage over another, and plenty of people buy electric sport bikes after an honest assessment of their own limited abilities. They give people new options for enjoying the benefits of being active and upright on two wheels, even as they get older. And that’s something we should be celebrating.

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But I was definitely cheating, and I will miss listening to my friend’s exclamations anytime he fell behind on long climbs or found his little baby tires stuck in the mud or sand that I had already traversed. 

To everyone else: apologies if I knocked you off the Strava segment leaderboard — you should try harder.

All photography by Thomas Ricker / The Verge

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AI dating cafes are now a real thing

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AI dating cafes are now a real thing

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Dating has changed a lot over the past decade. First, we moved from meeting people in person to swiping on apps. Now, some people are skipping human partners altogether and dating AI. That shift became very real at a recent pop-up event in Hell’s Kitchen in New York, where EvaAI, an AI companion app, hosted what it called a dating cafe. Guests arrived solo and brought their virtual partners with them.

Instead of someone sitting across the table, many had a phone or tablet propped up between the candles. They slipped on headphones, smiled at their screens and carried on full conversations with digital companions. It looked like a normal date night. It just happened to include artificial intelligence.

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AI COMPANIONS ARE RESHAPING TEEN EMOTIONAL BONDS     

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A New York wine bar in Hell’s Kitchen transforms into EVA AI Cafe, what the company calls the world’s first AI dating cafe, complete with neon signage and candlelit tables. (EvaAI)

EvaAI takes AI relationships into the real world

EvaAI organized the event to give users a chance to take their AI companion out on a real date. The app allows people to create customizable AI partners for text and video chat. For one evening, those private conversations moved into a public setting. Guests set up their devices on stands and began chatting with their AI partners as drinks were poured and music played. Some described their companions as friends. Others framed the relationship as romantic, often involving roleplay or fantasy scenarios.

Company representatives said the goal was to reduce stigma around AI companion relationships. They emphasized that the app is not designed to replace human partners. Instead, they position it as support for people who feel lonely or who want a low-pressure way to build confidence. Still, seeing rows of candlelit tables with screens instead of people makes the shift feel tangible.

What is an AI companion relationship?

An AI companion relationship happens when someone forms an emotional or romantic bond with a chatbot designed to simulate personality and conversation.

On platforms like EvaAI, users can:

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  • Swipe through AI characters
  • Customize appearance and personality
  • Text or video chat anytime
  • Create romantic or fantasy scenarios

You control the interaction. You decide when it starts and when it ends. You shape the personality to fit what you want. For many people, that control feels safe. There is no fear of rejection. No pressure to impress. No awkward silence unless you want one. If you have ever felt burned out by dating apps, you can probably understand the appeal.

Why are more people turning to AI for romance?

Modern dating can feel exhausting. You swipe, match and message. Then conversations disappear. AI cuts out a lot of the drama. There is no ghosting. No mixed signals. No waiting hours to reply, so you do not seem too eager. Instead, you get immediate engagement. For people who struggle with anxiety or who do not have many daily interactions, that can feel comforting. Some users say AI helps them practice conversation before dating real people. Others say it fills a social gap during lonely periods.

Younger generations are also growing up with AI integrated into daily life. Talking to a chatbot no longer feels unusual. Adding emotional connection may feel like the next step. Surveys show a noticeable percentage of adults have experimented with AI in a romantic or intimate way. Among teens, the numbers are even higher.

The benefits and the tradeoffs of AI relationships

AI companion relationships come with real upsides. For example, they can reduce loneliness and provide emotional reassurance. In many cases, they also help people rehearse difficult conversations before having them in real life. As a result, some users say they feel more confident and socially prepared.

However, there are clear tradeoffs. Unlike AI, real relationships require compromise, unpredictability and emotional growth. While a digital partner adapts to your preferences, a human partner may challenge you in unexpected ways. In contrast, AI typically responds the way you prefer and rarely pushes back unless designed to do so.

Moya’s humanlike appearance is intentional, from her warm skin to subtle facial details designed to feel familiar rather than mechanical. (DroidUp)

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Over time, spending several hours a day in digital intimacy may shift expectations about real-world connections. At the New York event, some attendees admitted they feel more comfortable interacting with their AI companion at home rather than in crowded spaces. Because the app offers a high level of control, it can feel safer than face-to-face interaction. On one hand, that comfort can build confidence. On the other hand, it may reinforce isolation. Ultimately, the outcome depends on how intentionally the technology is used.

TEENS TURNING TO AI FOR LOVE AND COMFORT

Are AI companion relationships a passing trend or the future?

It is easy to dismiss an AI dating cafe as a quirky tech stunt. Then again, meeting someone through a dating app once felt strange, too. Technology keeps advancing. Video syncing looks smoother. Voices sound more natural. Conversations feel more responsive.

As AI becomes more lifelike, emotional attachment may deepen. EvaAI’s leadership has made clear that they do not view the app as a substitute for human relationships. They describe it as support during periods without a partner or as practice for real-world dating. Whether users maintain that boundary over time remains an open question.

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Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: Cyberguy.com      

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Kurt’s key takeaways

If you had told someone ten years ago that people would bring a chatbot to a wine bar for date night, they probably would have laughed. Now it is happening, and not quietly. The AI dating cafe in New York highlighted something very human. People want connection. When dating feels exhausting, awkward or intimidating, they look for something that feels safer and easier to manage. 

For some, AI companion relationships may serve as practice. For others, they may become a primary source of emotional support. The technology will keep improving. The bigger question is how we choose to use it. We once debated whether meeting someone online counted as “real.” AI may follow a similar path, or it may remain a niche comfort for a certain group of people.

Instead of someone sitting across the table, diners video chat with customizable AI partners, blending virtual romance with a real world setting. (iStock)

If an AI companion helps someone feel less lonely and more confident, does it really matter that the connection is digital, or is the lack of a human on the other side a line you would never cross? Let us know by writing to us at Cyberguy.com.

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Samsung is adding Perplexity to Galaxy AI

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Samsung is adding Perplexity to Galaxy AI

In addition to summoning Bixby or Gemini, Galaxy S26 users will be able to call on Perplexity by saying “hey, Plex.” The integration of Perplexity into Galaxy AI is just one element of the company’s embrace of a “multi-agent ecosystem.”

Often, people will use different AI agents for different tasks, depending on where their strengths lie. So Samsung is opening up the ability to integrate different agents into the OS. Hey, Plex isn’t just some transparent version of the app baked into a Galaxy phone to quickly get answers to questions. Perplexity will have access to Samsung Notes, Clock, Gallery, Reminder, and Calendar, as well as select third-party apps, though which ones specifically Samsung didn’t say.

Samsung seems to believe that people will increasingly use AI to interact with their phones. But, as we’ve learned, people can develop strong attachments to particular AIs. So the company is betting that giving people the freedom to put whatever agent they want at the heart of their phone will help differentiate them from competition like Apple and Google.

Of course, Samsung’s next Unpacked event is just around the corner. I’m sure we’ll hear more about Galaxy AI and Samsung’s vision for a multi-agent future on the 25th.

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Technology

Conduent data breach hits millions across multiple states

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Conduent data breach hits millions across multiple states

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A ransomware attack on government technology giant Conduent is turning out to be far bigger than first reported. What initially sounded like a limited incident now appears to affect tens of millions of people across multiple states. In Texas alone, at least 15.4 million residents may have had their data exposed. Oregon has reported another 10.5 million affected individuals. And notifications have also gone out to hundreds of thousands of people in states like Delaware, Massachusetts and New Hampshire. If you rely on state healthcare programs or government services, your data could be part of this breach.

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What we know about the breach so far

149 MILLION PASSWORDS EXPOSED IN MASSIVE CREDENTIAL LEAK

What started as a “limited” ransomware incident now appears to impact tens of millions of people across multiple states. (Sebastian Kahnert/picture alliance via Getty Images)

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The cyberattack happened in January 2025 and was later claimed by the Safeway ransomware gang, which says it stole more than 8 terabytes of data. Conduent first disclosed the incident publicly in April, months after hackers disrupted its systems and caused outages to government services across the country.

The company initially said about 4 million people in Texas were affected. That number has since jumped to 15.4 million, nearly half the state’s population. Oregon’s attorney general reported another 10.5 million impacted residents. Combined with other states issuing notifications, the total could reach into the dozens of millions.

The stolen data includes names, Social Security numbers, medical information, and health insurance details. That combination is particularly dangerous because it can be used for identity theft, medical fraud, and highly targeted scams.

Conduent processes data for large corporations, state agencies, and government healthcare programs. The company says its systems support services for more than 100 million people nationwide. However, it has not confirmed whether the breach affects that many individuals.

In a filing with the SEC, Conduent acknowledged that the stolen data included a “significant number” of individuals’ personal information tied to its clients’ end users, meaning people who rely on government agencies and corporate services powered by the company.

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Why this breach is especially concerning

Unlike a retail breach, where credit card data might be exposed, this incident involves deeply sensitive personal and medical information. Social Security numbers and health records are long-term identifiers. You cannot simply cancel or replace them like a debit card.

Healthcare-related data is especially valuable on the black market because it can be used to file fraudulent insurance claims, obtain prescription drugs, or open financial accounts. And because Conduent works behind the scenes for state agencies, many people may not even realize their data was stored by the company in the first place.

Conduent said it is still in the process of notifying affected individuals and expects to complete those notifications by early 2026. The company did not provide a clearer timeline or confirm how many total people will ultimately be alerted. Many people could be waiting months before knowing whether their information was compromised.

Conduent responds to January 2025 data breach

We reached out to Conduent for comment, and a company spokesperson provided CyberGuy with the following statement:

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“As previously disclosed in its April 2025 Form 8-K filing with the SEC, in January 2025, Conduent discovered that it was the victim of a cybersecurity incident. With respect to that incident, Conduent has agreed to send notification letters, on behalf of its clients, to individuals whose personal information may have been affected by this incident. Working in conjunction with our clients, we expect to send out all of the consumer notifications by April 15. In addition, a dedicated call center has been set up to address consumer inquiries. At this time, Conduent has no evidence of any attempted or actual misuse of any information potentially affected by this incident.

“Upon discovery of the incident, Conduent acted quickly to secure its networks, restore its systems and operations, notify law enforcement, and conduct an investigation with the assistance of third-party forensics experts. In addition, given the nature and complexity of the data involved, Conduent worked diligently with a dedicated review team, including internal and external experts, and conducted a detailed analysis of the affected files to identify the personal information contained therein, which was a time-intensive process.

“Both Conduent and our third-party experts monitor the dark web regularly and have no evidence of any personal information being released on the dark web.

“Rest assured, we have followed all of the right protocols and have assured our clients that we have secured the necessary data. Conduent has been working with law enforcement and takes this matter seriously. We regret any inconvenience this incident may have caused.”

How can I check if my information was sold on the dark web?

To check if your information was sold on the dark web, you can go to haveibeenpwned.com and enter your email address into the search bar. The website will search to see what data of yours is out there and display if there were data breaches associated with your email address on various sites.

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If you find your data is out on the web, remove it with a data removal service. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Hackers claim they stole more than 8 terabytes of data, including Social Security numbers and sensitive medical information. (Philip Dulian/picture alliance via Getty Images)

8 steps you can take to protect yourself after the Conduent breach

When a breach involves Social Security numbers and medical data, you need to think long term. Here’s what you should do.

1) Place a credit freeze

A credit freeze prevents lenders from opening new accounts in your name without your approval. It’s free and can be placed with Equifax, Experian, and TransUnion. This is one of the strongest protections you can put in place after an SSN exposure. You can temporarily lift it if you need to apply for credit.

2) Monitor your credit reports regularly

You’re entitled to free credit reports from all three major bureaus. Look for unfamiliar accounts, credit inquiries, or address changes. Early detection makes it much easier to shut down fraud before it snowballs.

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3) Use a password manager

If attackers obtained personal details like your name and email, they may try credential-stuffing attacks against your other accounts. A password manager creates strong, unique passwords for every account, so one breach does not unlock everything else. Many password managers also include breach alerts if your credentials show up in known leaks.

Also, see if your email has been exposed in past breaches. Our #1 password manager (see Cyberguy.com) pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.

Check out the best expert-reviewed password managers of 2026 at Cyberguy.com

4) Secure your email account first

Your email account is the gateway to nearly everything. Protect it with a strong password and two-factor authentication. Review recovery settings and recent login activity to make sure nothing has been altered.

5) Enable two-factor authentication everywhere possible

Two-factor authentication (2FA) adds another barrier, even if someone has your password. Use an authenticator app rather than SMS whenever possible for stronger protection.

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6) Install strong antivirus software

Strong antivirus software can help block malicious links, phishing attempts, and ransomware. After a major breach, scammers often target victims with follow-up attacks pretending to offer help or compensation. Security software adds another layer of protection.

Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

7) Consider identity theft protection

Identity theft services monitor your Social Security number, financial accounts, and even dark web marketplaces. If your information is misused, they can alert you quickly and help you recover faster. When SSNs are exposed, ongoing monitoring becomes especially important.

See my tips and best picks on how to protect yourself from identity theft at Cyberguy.com

8) Reduce your digital footprint with a data removal service

Scammers often combine breach data with personal details found on data broker sites. A data removal service works to remove your phone number, address, and other exposed information from hundreds of databases. While no service can erase everything, reducing what’s publicly available makes targeted fraud much harder.

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Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Because Conduent powers government and healthcare services behind the scenes, many affected people may not even realize their data was stored there. (Thomas Trutschel/Photothek via Getty Images)

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

Kurt’s key takeaway

The Conduent breach highlights a growing risk that many people never see coming. When large government contractors are hit, millions can be affected at once. And because these companies operate behind the scenes, you may not even realize they hold your data. If your information was exposed, taking action now can prevent long-term damage. The sooner you lock things down, the harder it becomes for criminals to profit from your data.

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