WASHINGTON (7News) — A grieving mother from Kentucky is suing Washington, D.C., to uncover the truth about her son’s sudden death.
Was it preventable? Did 911 operators make a mistake?
Those are the questions she’s desperate to answer, but her attempt to access the city’s emergency calls has been denied.
“It’s a struggle to keep moving forward and be a part of the world,” Stephanie Clemans, holding back tears, said during a Tuesday press conference.
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William Ostertag, known by friends and family as Will, was 28 when he was working in his apartment’s gym on November 3, 2024. He lived at the Allegro Apartments in Columbia Heights in Northwest, D.C.
Suddenly, he went into cardiac arrest and collapsed.
“I’m his mom, and I wasn’t there, and I want to know what happened,” Clemans said.
What she does know is that Will lived right next door to a D.C. Fire and EMS firehouse where paramedics could’ve come to his aid almost immediately.
Yet, according to the lawsuit below, it took them nine minutes.
By then, it was too late. Will had already lost oxygen to his brain and died 11 days later.
“My son was living, making plans, and successfully navigating adulthood. I am so completely proud of him,” Clemans said.
So what happened in those critical moments before his death?
Well, Clemans obtained a written timeline from the 911 dispatch system that shows dispatchers misclassified the original response as a “seizure”, sending an ambulance not equipped with the drugs on board that Will needed for a cardiac arrest.
But the Office of Unified Communications (OUC) has denied her requests for the 911 calls, falling back on their policy of only releasing 911 audio to the original caller.
“My nightmare is that my vibrant, very much alive son died, and people with power are saying to me that I do not have the right to hear what was happening as he lay on the ground,” Clemans said.
Kevin Bell, her lawyer and a partner at the Freedom Information Group, says her Freedom of Information Act (FOIA) request appeal was also denied by Mayor Muriel Bowser’s Office of Legal Counsel. A decision, he urges them to reconsider.
“I believe, looking at this case, that this is a pretext to attempt to avoid producing records, which are potentially embarrassing to the department and which would provide information that might reflect negatively on the performance of their statutory duties… I believe that this is an instance where government can do the right thing. They can release the information that’s been requested.”
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Will grew up in Louisville, Kentucky, and had a little brother.
He lived in D.C. for three years, working for the federal government. He’d just applied for several MBA programs. He lived a full life, suddenly cut short, with a mom determined to get answers about his death.
“This audio recording will help me understand the end of my son‘s life, and it is necessary for me to have it,” Clemans said.
Clemans is scheduled to testify as a public witness in Wednesday’s D.C. Council Performance Oversight Hearing on OUC virtually at 9:30 a.m.
7News reached out to OUC and the Mayor’s Office for a comment on the lawsuit ahead of Cleman’s testimony.
As of this report, we have not heard back.
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