“Everyone went crazy in the plane. It was bonkers. Everyone was yelling, and at the end, the pilot made the announcement and everyone started chanting ‘new crew, new crew’,” Ruhlman.

“I have to go to work. I’m obviously not going to be able to work on Monday. I was supposed to arrive in Auckland on Friday morning,” Ruhlman said.

Carina Fischer, of Remuera, described the scene in the terminal as “a nightmare”.

Fischer said: “Everyone is crying. Kids are screaming.”

She said a relative had helped her buy a hotel room, but she had been washing her clothes in the sink and drying them with a hairdryer.

She was also worried about her child who has ADHD, saying he was without his medication as well.

She claimed American Airlines was “not helpful, not helpful at all”.

Ruhlman echoed that sentiment: “They literally don’t care that they ruined people’s holidays and so many plans – and sanity.”

She said a group of passengers were planning to write to the airline’s chief executive asking for compensation.

“I’m so tired and still in my same clothes as Wednesday. It’s Monday …”

American Airlines was approached for comment on Saturday, but had yet to respond by Monday morning.

Another passenger, Sarah Botwright was due to be in New Zealand for a holiday to see her friend, said she had to be home in Ohio and she would likely have to cancel her whole trip to Godzone.

“My luggage will be going to New Zealand regardless of whether I go or not, though,” she said.

“It’s just insane,” she said of the situation.

Local daily paper the Dallas Morning News reported more than 600 flights to and from Dallas Fort Worth International Airport and Dallas Love Field had been cancelled as of 5pm Friday (12pm, Saturday, NZ).

More than 800 flights were also delayed. American Airlines flights were the most impacted by the delays, the Dallas Morning News said.

The paper said the delays were due to a snowstorm in North Texas on Thursday which left a dumping of snow and icy conditions.

Raphael Franks is an Auckland-based reporter who covers breaking news. He joined the Herald as a Te Rito cadet in 2022.

Sign up to The Daily H, a free newsletter curated by our editors and delivered straight to your inbox every weekday.

Associated Press

Dallas Stars (27-13-1, in the Central Division) vs. Ottawa Senators (20-18-3, in the Atlantic Division)

Ottawa, Ontario; Sunday, 5 p.m. EST

BETMGM SPORTSBOOK LINE: Stars -138, Senators +117; over/under is 5.5

BOTTOM LINE: The Ottawa Senators host the Dallas Stars after the Stars defeated the Montreal Canadiens 2-1 in a shootout.

Ottawa has a 10-7-1 record in home games and a 20-18-3 record overall. The Senators have gone 11-5-2 in games their opponents commit more penalties.

Dallas has an 11-8-0 record in road games and a 27-13-1 record overall. The Stars have gone 13-6-1 in games their opponents commit more penalties.

The matchup Sunday is the second time these teams square off this season. The Stars won 4-2 in the last matchup. Roope Hintz led the Stars with two goals.

TOP PERFORMERS: Joshua Norris has scored 14 goals with nine assists for the Senators. Ridly Greig has four goals and one assist over the past 10 games.

Jason Robertson has 10 goals and 24 assists for the Stars. Wyatt Johnston has four goals and seven assists over the last 10 games.

LAST 10 GAMES: Senators: 4-5-1, averaging 2.3 goals, 3.6 assists, 4.4 penalties and 10.2 penalty minutes while giving up 2.9 goals per game.

Stars: 8-1-1, averaging 3.2 goals, 5.6 assists, 2.4 penalties and 4.8 penalty minutes while giving up two goals per game.

INJURIES: Senators: None listed.

Stars: None listed.

___

The Associated Press created this story using technology provided by Data Skrive and data from Sportradar.