Business
They lost their home insurance policies. Then came the fires

Last year, Francis Bischetti said he learned that the annual cost of the homeowners policy he buys from Farmers Insurance for his Pacific Palisades home was going to soar from $4,500 to $18,000 — an amount he could not possibly afford.
Neither could he get onto California FAIR Plan, which provides fewer benefits, because he said he would have to cut down 10 trees around his roof line to lower the fire risk — something else the 55-year-old personal assistant found too costly to manage.
So he decided he would do what’s called “going bare” — not buying any coverage on his home in the community’s El Medio neighborhood. He figured if he watered his property year round, that might be protection enough given its location south of Sunset Boulevard.
It wasn’t. The home he lived in for nearly all his life burned down Tuesday along with more than 10,000 other homes and structures damaged or destroyed in the worst fire event in the history of Los Angeles. Sixteen deaths have been confirmed countywide.
“It was surrealistic,” he said. “I’ve grown up and lived here off and on for 50 years. I’ve never in my entire time here experienced this.”
Farmers Insurance declined to comment, saying it does not discuss individual policyholders.
‘A train wreck coming down the track’
Bischetti was far from the only homeowner living in Pacific Palisades, Altadena or other fire-prone hillside neighborhoods who struggled to maintain their insurance amid sharply rising costs and the decision by many insurers to reduce their exposure to catastrophic wildfire claims by not renewing the policies of even longtime customers. Many fire victims reported that insurers had dropped their policies last year.
The fires — expected to be among the costliest natural disasters in U.S. history — have deepened a crisis in the state’s home insurance market that was already reeling before the devastation came.
The state’s largest home insurer, State Farm General, announced in March it would not renew 30,000 homeowner and condominium policies — including 1,626 in Pacific Palisades — when they expired.
Chubb and its subsidiaries stopped writing new policies for high-value homes with higher wildfire risk. Allstate has stopped writing new policies, and Tokio Marine America Insurance Co. and Trans Pacific Insurance Co. pulled out of the state, though Mercury Insurance offered to take their customers.
Liberty Mutual was sued last month by a homeowner who accused the insurer of dropping her over a bogus claim that her roof had mold damage.
“Driven by a desire to maximize profits, property casualty insurance companies … have engaged in a troubling trend of dropping California homeowners’ insurance policies like flies,” said the complaint, filed in San Diego County Superior Court. A spokesperson for Liberty Mutual declined to comment on the litigation.
The inability to get coverage is reflected in the number of policies picked up by California FAIR Plan, which as of September had about 452,000 policies, up from a little over 203,000 four years ago. FAIR Plan’s website says its claims exposure is nearly $6 billion in Pacific Palisades alone.
“The situation has been a train wreck coming down the track for a while,” said Rick Dinger, president of Crescenta Valley Insurance, an independent brokerage in Glendale.
Not enough insurance money to rebuild
Peggy Holter spent decades as a television journalist, a peripatetic career that took her all over the world, but there was one place she called home and always returned to: the Pacific Palisades condo she moved into on Jan. 1, 1978. That all changed after Tuesday’s firestorm, when her condo burned to the ground along with the rest of the 36 units in the Palisades Drive complex.
Holter, 83, who only retired last year, is now facing uncertainty after she said State Farm didn’t renew her individual condo insurance, citing the condition of her roof.
But with the loss of her documents she isn’t sure if and when the policy lapsed — and she hadn’t yet secured a new carrier. The insurance typically covers personal belongings and a unit’s interior and provides benefits such as living expenses if a condo becomes unusable.
“I’m not a big keeper of things, but what I did have was a whole wall of pictures and albums of all the places I had been, family photos. I had a picture of my mother on a camel when she was 52 in front of the Sphinx,” Holter recalled. “The only thing I am concerned about is the future, because that is what you have to do.”
Her biggest question is whether she can rebuild. The homeowners association had a master policy from FAIR Plan, which totaled only $20 million. That would pay out only about $550,000 per unit if the complex were not rebuilt — far below the $1 million-plus the condos commanded in recent sales. The land could be sold off to a developer.
Holter, who is now living with her son in the Hollywood Hills, had paid off her condo.
She went back to the complex after the fires died down to get a closer look at the damage. There was nothing left of her unit, but the complex’s koi pond survived, along with the fish.
State Farm has declined to comment on its non-renewals, saying in a recent statement: “Our number one priority right now is the safety of our customers, agents and employees impacted by the fires and assisting our customers in the midst of this tragedy.”
‘We don’t cover anything in California’
Matt Knight considers himself fortunate: He and his family could have lost it all in the Eaton fire, just like Bischetti and Holter in the Palisades fire.
The trouble started last year he said when he received a notice from Safeco Insurance that the policy on his Sonoma Drive home in Altadena, where he lives with his wife and three children, would not be renewed due to a tree overhanging his garage.
The 45-year-old Covina elementary school teacher said he dutifully trimmed the tree only to be told the ivy growing on the garage also was a problem. After removing that, he said he was told he had to fix his damaged stucco, which forced him to paint his house and in the process replace his old roof. Yet he said he still couldn’t get insurance after spending $30,000 on the repairs.
A spokesperson for Safeco, a subsidiary of Liberty Mutual, said the carrier does not comment on individual policyholders.
“So we went looking company after company after company, and some of them would say, ‘No, we don’t cover anything in California.’ Some said, ‘We’re not doing any new policies.’ Some said, ‘No, we don’t do 91001 because it’s in a fire zone, and we were were like, ‘That’s crazy.’”
Just a day before his policy was set to expire last summer, Knight said he finally managed to secure similar coverage with Aegis Insurance. But in the haste to get the policy in force, the home he has lived in for 16 years was left wildly under-insured for less than $300,000. The home is valued at $1.13 million on Zillow.
The ferocious winds that fanned the Eaton fire started a power outage Tuesday evening, so Knight decided to drive his children over to his parents’ home on the other side of Altadena where they could do their homework. From there, he saw the fire start on a street hugging the mountains near what appeared to be a power line.
“Within minutes it was taken up the hillside. It was unbelievable,” he said.
His parents’ home on Roosevelt Avenue escaped the devastation, and throughout the night he drove over to check on his home. By 6 a.m., he had joined a brigade of homeowners to fight the encroaching flames on Sonoma Drive. “The whole neighborhood was there grabbing hoses and fighting fires,” he said.
In the late afternoon, he said, the water ran out for the homeowners and firefighters alike, forcing him and his neighbors to pack up and go. He was sure he would lose his home, but the winds died down.
“I think that was the ultimate good fortune,” he said, though some other neighbors were not so lucky.
Bischetti was not so lucky either.
On Tuesday, when the fires started in the hills and all of his Palisades neighbors started to pack their cars, Bischetti stayed behind to keep hosing down his property, including his lawn, roof, rafters and walls.
“I thought everything would be relatively safe,” he said. “I was sticking around trying to protect the house with water.”
He gradually started packing his car with a change of clothes, one of his guitars, tax papers, property deeds and hard drives from his computer. He left his computer itself back in the house, along with his amps, music equipment and tools.
His entire street was a ghost town by 5 p.m. By then, Bischetti had already watered down his property multiple times. It was dusty and smoky, and a voice in his head told him it was time to go. “I’m going to come back for this tomorrow,” he recalled thinking. “I don’t want to weigh down my car.”
It didn’t work out that way.
Bischetti drove near Palisades High School and saw a house on the corner of the street start to burn down. He then tried going on El Medio Avenue and drove into black smoke, with flames on both sides of his car. He started panicking and realized he couldn’t get through.
After making it to his sister’s home in Mar Vista, he found out from a neighbor that all of the homes on his block had been leveled.
Bischetti said his siblings lost family mementos and photos and he lost thousands of dollars’ worth of tools and musical instruments. They also had spent nearly $4,000 fixing up the home in order to rent out some of the rooms.
Bischetti and his family have signed up for Federal Emergency Management Agency disaster relief funds and are trying to get help with cleaning up the property, which he said could cost at least $10,000.
“I was getting ready for this,” he said of his one-man firefighting efforts. “That was the last hurrah.”

Business
Paramount and YouTube TV extend deadline for a new carriage deal

Paramount Global and Google’s YouTube TV agreed to a short-term contract extension late Thursday, keeping CBS and other networks available as the two media companies worked to negotiate a new distribution agreement.
The eleventh-hour reprieve spared about 8 million YouTube TV customers from losing access to nearly two dozen networks, including BET, Comedy Central, Nickelodeon and TV Land. Broadcast stations KCBS-TV Channel 2 and KCAL-TV Channel 9 in Los Angeles also would have been dropped.
“We’ve reached a short term extension as we work toward a deal with Paramount to keep their content on YouTube TV,” YouTube said in a statement directed at users. “We appreciate your patience as we continued to negotiate on your behalf. We also value Paramount’s partnership and willingness to work towards an agreement.”
Clashes between programmers and distributors have become increasingly common in recent years. Pay-TV providers are motivated to control costs in an effort to attract and retain subscribers who have an abundance of viewing options.
At the same time, Paramount and other traditional Hollywood programmers are struggling to maintain their financial footing amid ratings declines and cable customer defections. They can ill afford cuts to one of their most important revenue streams: pay-TV distribution fees.
The current dispute centers on the fees Google must pay for the rights to carry Paramount channels.
“We’re fighting for an agreement that avoids passing along additional costs and offers you more flexibility in how you watch your favorite sports and shows,” YouTube said earlier this week in a blog post.
The negotiations come at a troubled time for New York-based Paramount.
CBS is separately sparring with Sony Pictures Television to retain distribution rights for Sony’s hugely popular game shows “Jeopardy!” and “Wheel of Fortune.” The company also is trying to fend off a $20-billion lawsuit filed by President Trump over edits made to a “60 Minutes” interview of former Vice President Kamala Harris last fall.
Paramount’s controlling shareholder Shari Redstone struck a deal last summer to sell the company her family has controlled for decades to David Ellison’s Skydance Media. The $8-billion deal has encountered turbulence at the Federal Communications Commission. The agency must sign off on the transfer of the CBS television licenses to Ellison for the deal to go forward.
Paramount’s cable channels, including Nickelodeon and MTV, have lost millions of subscribers amid a migration to video-on-demand streaming services such as Netflix. In August, Paramount took a $6-billion write-down to account for the declining value of its cable television portfolio and so it entered the negotiations with Google with a weaker hand.
“We have made a series of fair offers to continue our long-standing relationship with Google’s YouTube TV, providing subscribers access to the full array of Paramount’s entertainment, news and sports programming,” Paramount said Wednesday in a statement.
YouTube TV, which launched eight years ago, is hoping to sharpen its edge.
The service has quickly grown into a major player in television, appealing to younger viewers and sports fans. It has successfully plucked subscribers from the legacy cable- and satellite-TV providers.
YouTube TV is now the fourth-largest multichannel distributor in the U.S., behind Charter’s Spectrum, Comcast Xfinity and DirecTV, based in El Segundo.
The service made a big bet on sports when it took over the NFL’s “Sunday Ticket” offering in 2023 after that package became too expensive for DirecTV, the longtime rights-holder. However, the nearly $2-billion-a-year price for the Sunday afternoon NFL games drove up the cost of operating YouTube TV, prompting Google to scrutinize other contract costs.
YouTube TV’s fees also are on the rise.
Last month, the service hiked its charge to customers to $82.99 a month, up from $72.99 a month.
The company said it would offer YouTube TV customers an $8 credit a month “if we can’t reach an agreement and [Paramount] content is unavailable for an extended period of time,” Google said in a blog post.
Business
The Restaurant That Started Panda Express

This orange chicken has not been waiting for you on the steam table. It has not been bouncing and sweating in the darkness of a clamshell container while you wheel your luggage to the gate.
At Panda Inn, the Pasadena restaurant that started Panda Express, the orange chicken is made to order, strewed with whole dried chiles, scallions and a few threads of orange zest. It arrives craggy and glistening on a blue stoneware plate.
Is it good? Trick question! It is sticky, and it is familiar. It is relentlessly crunchy, with a flatly precise and habit-forming ratio of sweetness to acidity to heat. It is better, though not dramatically different from the one that waits on the steam table — always there, always waiting — but sometimes presentation can be everything.
Orange chicken, all dressed up, reminds me of when my parents set out cloth napkins and silverware while unpacking boxes of takeout, transferring everything to serving plates (yes, even pizza). I used to find this absolutely unhinged, but now I see it as a tender gesture that underscored the luxury of their taking the night off from cooking — they did it so rarely.
When the Cherng family opened Panda Inn in 1973, it was a popular Chinese restaurant that catered to the neighborhood. Early menus from the 1970s and ’80s included a bone-in tangerine-peel chicken, sizzling beef hot plates and a “Chinese Pasta” section of noodle dishes.
It was a nice, sit-down restaurant that also did a bit of takeout and catering. It appealed to local families, but also local developers, who asked the owners to come up with a restaurant concept for the expansion of the Glendale Galleria mall. That restaurant was Panda Express.
Panda Express developed its orange chicken in 1987 and, depending on whom you ask, the dish was either the natural evolution of tangerine-peel chicken or a lightning invention of Andy Kao, a chef for the chain. Either way, it helped to embed a sweet, crowd-pleasing idea of American Chinese cuisine into the global culinary consciousness, now deployed through 2,500 or so fast-food counters.
It also propelled the family’s small business into a privately held empire: Along with Panda Express, the group owns Uncle Tetsu, Hibachi-San and more, and the Cherng family has a net worth of more than $3 billion.
At the end of last year, the company completed a major renovation to the Panda Inn in Pasadena, with a red carpet that leads into a sprawling, glamorous, wood-paneled dining room. The ceilings are high and vaulted. There are lush pots of violet orchids at the host stand and bar.
The vibe would seem clubby if Panda Inn weren’t warm and welcoming, always peppered with shouty families celebrating birthdays and special occasions. On my most recent visit, an impeccably well-dressed man in his 70s enjoyed a multicourse meal on his own, while the two men next to me chatted in Armenian over beers, kung pao chicken and sushi.
Why is sushi on the menu? Because people love sushi, and because honey walnut shrimp was begging to be converted into a sloppy but delightful roll, but also because the restaurant’s founder and first chef, Ming-Tsai Cherng, lived and worked for some years in Yokohama’s Chinatown.
Why Taiwanese popcorn chicken and stone bowls of Taiwanese braised beef on rice? Because in the 1950s, Mr. Cherng worked as a chef at the Grand Hotel in Taipei, Taiwan.
You’re not thinking about all this as you sit down for a big meal at one of the round tables for 12, spinning the lazy susan with glee until the dish you want most is finally in front of you. But Panda Inn in Pasadena isn’t just a place for Panda Express superfans to come and pay their respects; it’s a devoted corporate flagship — a grand, Disneyfied spin through the family’s story that reframes this restaurant as proof of the American dream.
On the newly designed menu, there’s a photo of Ming-Tsai Cherng, born in Yangzhou, wearing a cook’s shirt and tossing food in a wok. Below, in a story about the immigrant family’s journey, Panda Inn describes itself as “a restaurant that embodies the pursuit of a better life for all.”
Such a frictionless story of the American dream seems fanciful if you so much as glance at the news, but it also doesn’t have much to do with why the dining room is consistently packed.
Even though Panda Express was never my go-to, the orange chicken will occasionally stand in for the fried and glazed thing that I genuinely long for, but can never have again: the sweet-and-sour pork at a restaurant called Peking Inn that once existed in suburban London.
For my ninth birthday, I asked my parents to make me that sweet-and-sour pork, along with the sweet corn and chicken egg-drop soup. We had just moved 300 miles away, to France, and I was still angry and depressed about it, but I didn’t know how to say all that.
Instead, I dared them to try and make me happy. I dared them to recreate a dish from my favorite Chinese restaurant (impossible!), one whose vast pleasures and disappointments are still hard-wired into my brain.
Those particulars are different for everyone, but they fill out the story behind Panda Inn’s greatest hits, embedded like core memories. On any given night, there’s an order of orange chicken on nearly every table — a dish that isn’t just tangled up in its own corporate mythologies, but tangled up in our own.
Business
Their grandfather came to America and opened a nursery. A century later, it's closing

For the better part of a century, generations of the Nakai family have kept the shelves at Hawthorne Nursery stocked with seeds and fertilizers, the lot outside full of fruit trees, potted plants and succulents.
The job, for the past many years, has fallen to Kei Nakai, 70, and his brother, David. But they will be the last. When the brothers retire at the end of the month, the 97-year-old nursery and, with it almost a century of family and local history, will go too.
“It’s time,” Nakai said.
Kei Nakai is shown in the garden center at Hawthorne Nursery.
(Juliana Yamada / Los Angeles Times)
The nursery dates to 1927, when it was started by Kei and David’s grandfather, Minegusu Nakai, who had emigrated from Japan to Vancouver, Canada, in 1898 and moved to Hawthorne after marrying. Today, it is one of the few remaining plant nurseries in the Los Angeles area that were opened by Japanese Americans before the U.S. entered World War II at the end of 1941. Shortly after, 120,000 people of Japanese ancestry living in the U.S., many of them citizens, were forced into incarceration camps under President Franklin D. Roosevelt’s Executive Order 9066. Taking what they could carry, they sold or left behind their homes, possessions and businesses.
To avoid being imprisoned in a camp, the Nakai family fled to work on a sugar beet farm in Colorado, according to the Los Angeles Conservancy. Another nursery owner in Gardena leased the property while they were gone and when they returned at the end of the war they purchased more land to expand the nursery into what it is today.
Kei Nakai says he’ll miss the most his parents’ home — a skinny, green two-story building that adjoins the nursery on Grevillea Avenue.
He pointed out his childhood bedroom window and said he wants to take a pane of glass and part of the old molding to make a commemorative frame before it’s bulldozed when they sell. He said he hopes the land is turned into something nice.

A scale from 1927 is among the items at Hawthorne Nursery in Hawthorne. There is so much “old stuff” everywhere, owner Kei Nakai says.
(Juliana Yamada / Los Angeles Times)
There is so much “old stuff” everywhere, he said, it’s hard to decide what to keep and what to toss. Antique items are part of what’s left on display across the nursery’s walls: A scale that’s been there since the nursery opened. The ‘50s retro blue sign outside. A letter board above the register that reads, “Beautifying Hawthorne for 97 years. Enjoy the outdoors. Go gardening.”
A weathered train car used for storage — older than the nursery itself, he thinks — might go too, Nakai said. He isn’t sure where it came from or how old it is, though he remembers his father bringing it onto the property at some point. The conservancy expressed some interest it in, but he hasn’t heard anything in a while.
The closure isn’t for a lack of business, Nakai said. He declined to share revenue information but said the business was doing well and there’s been an additional boost since the closure — and sales to clear inventory — was announced.
Early on a recent Monday morning, the nursery was quiet other than an occasional phone call answered by his brother, David, in a back room. It was a far cry from the days during the COVID-19 pandemic, when South Bay residents were stuck at home and came looking for plants to cultivate and distract.
“This place was packed,” Nakai said. “It was never empty.”

Kei Nakai said he has been discussing retirement over the last 15 years and was just waiting for the right time.
(Juliana Yamada / Los Angeles Times)
A man wheeled his baby boy into the store to ask when the doors will shut for good. “I love this place,” he told Nakai.
Kevin Baker, 45, frequented the shop when he first moved to the area from Pacific Palisades four years ago, drawn by the rare or interesting offerings not easily found at other nurseries, he said. He visited weekly, then monthly, then less frequently after his two children were born and his schedule got busier. “I’m glad I got to see it before it closed,” he said.
Nakai said he has been discussing retirement over the last 15 years and was just waiting for the right time. As a kid he worked for his parents in the shop and made 25 cents a day. When he graduated from UCLA in 1976 as an engineer, he said, government layoffs at the end of the Vietnam War meant he’d be jockeying for work right out of college. It made sense for him to take over the business instead.
His own children, now in their 30s, are happy with their own careers and have no interest in taking over, he said.

Memorabilia cover the walls of Hawthorne Nursery. The Nakai family “really did live, breathe and thrive in the plant world,” another nursery owner said.
(Juliana Yamada / Los Angeles Times)
The Nakai family brings a century of knowledge and skill to its horticulture work, said Russell Akiyama, a third- generation owner of the nearby Sunflower Farms Nursery in Torrance. “They really did live, breathe and thrive in the plant world,” he said.
Nakai spent time studying the Dudleya genus, succulents native to the West Coast, and contributed to its taxonomy, or scientific classification. In a presentation recorded in 1992 at the Rancho Santa Ana Botanic Garden, a younger Nakai flips through pictures and describes different species of Dudleya plants.
And David Nakai “could make something grow out of a rock,” Akiyama joked. He recalled once seeing David propagating a flourishing flat of white wisteria, which is particularly hard to grow, and wondered how he’d managed to do it. And the nursery’s passion fruit, which Akiyama called “the best passion fruit you’ve ever tasted,” will live on in Sunflower Farms’ own collection, he said.
As Hawthorne Nursery prepares to close, Akiyama said he takes solace in seeing the influence the Nakai family and other Japanese American nursery owners have had when he drives through neighborhoods in Torrance, Gardena and other cities nearby and sees trees cultivated by the nursery owners decades ago.
“Our landscaping is just as much of a monument to who we are as our buildings,” he said. “There is no full, total goodbye. It’s just an, ‘I’ll see you later.’”
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