New York
Newark Delays Persist as Union Official Says Controllers Briefly Lost Contact With Planes
Air traffic controllers briefly lost communication with planes at Newark Liberty International Airport last week, according to the workers’ union, a revelation that came as travel disruptions there extended into a second week.
Galen Munroe, a spokesman for the union, the National Air Traffic Controllers Association, said that on April 28, controllers in a Philadelphia air traffic control center who are responsible for separating and sequencing aircraft in and out of Newark Airport “temporarily lost radar and communications with the aircraft under their control,” and were “unable to see, hear, or talk to them.”
He did not say how long the disruption lasted, but Bloomberg reported it was 90 seconds.
The communication breakdown led to hundreds of delays and cancellations and three dozen flight diversions that day, according to Aidan O’Donnell, the general manager of New Jersey airports at the Port Authority of New York and New Jersey. He added that for two hours that afternoon, no flights departed from or landed at Newark.
As a result of the loss of communication, Mr. Munroe said, controllers took absences under a law that allows federal workers who are physically injured or experience a traumatic event on the job to leave work. They did not “‘walk off the job’ as it has been reported by the media,” Mr. Munroe said in a statement.
The Federal Aviation Administration acknowledged in a statement on Monday that “our antiquated air traffic control system is affecting our work force.” It said it was working to ensure that telecommunications equipment is more reliable in the New York area.
“Frequent equipment and telecommunications outages can be stressful for controllers,” the F.A.A. said.
Some of the controllers in Philadelphia who help to coordinate arrivals and departures at Newark “have taken time off to recover from the stress of multiple recent outages,” the agency added. “While we cannot quickly replace them due to this highly specialized profession, we continue to train controllers who will eventually be assigned to this busy airspace.”
The disclosure comes as one of Newark’s three runways has been closed for construction and as air traffic control centers nationwide have experienced staffing shortages. United said last week that it was forced to cut 35 round-trip flights per day from its Newark schedule.
Low clouds on Monday prompted the F.A.A. to pause departures of planes heading to Newark, leading to delays averaging four hours and exacerbating the travel chaos at one of the nation’s busiest airports. More than 300 flights into and out of Newark had been delayed and more than 150 had been canceled by Monday afternoon, according to the tracking site FlightAware.
At the main United terminal at Newark on Monday, travelers whose flights had been canceled expressed frustration with being directed to online customer service agents.
Phyllis Dotzen Rod said she was hoping to fly home to Myrtle Beach, S.C., after visiting her son in Manhattan, but her flight was canceled after she arrived at the airport. Her son was leaving for Asia and she was not sure what to do, she said.
“I’m stressed right now,” Ms. Dotzen Rod said as she waited in line at a help desk at Terminal C that closed just as she got to the front of the line. “Now I don’t know where else to go.”
Adding to her frustration, she said, she had been given a voucher for a meal and a hotel, but could not figure out how to get it to appear on her phone.
Judith Davis, whose flight home to Columbus, Ohio, was canceled because of the bad weather, said she had waited for 45 minutes on the phone for a customer service agent. She was among the travelers desperately searching for alternative flights at Terminal C on Monday.
“I’m very upset; I need to get back today,” Ms. Davis said, expressing frustration with the lack of help in the terminal. “You’re kind of left to your own to try to figure it out.”
Senator Chuck Schumer of New York on Monday called for the Office of the Inspector General to investigate the problems at Newark, saying a “real forensic look” into safety issues and outdated technology was needed.
“To say that there is just minor turbulence at Newark Airport and the F.A.A. that would be the understatement of the year,” Mr. Schumer, the minority leader, said at a news conference. “We’re here because the F.A.A. is really a mess.”
He said the problems at Newark could be a “harbinger, if issues like these aren’t fixed.” He blamed mismanagement at the F.A.A. and cuts imposed by the Trump administration for the staffing issues, and warned that the nation’s other airports could experience similar problems if they are not addressed.
The Port Authority of New York and New Jersey, which operates Newark Airport as well as Kennedy International and LaGuardia Airports in New York, said in a statement on Monday that staffing shortages at air traffic control centers were to blame.
“The Port Authority has invested billions to modernize Newark Liberty, but those improvements depend on a fully staffed and modern federal air traffic system,” the Port Authority said. “We continue to urge the F.A.A. to address ongoing staffing shortages and accelerate long-overdue technology upgrades that continue to cause delays in the nation’s busiest air corridor.”
In a statement on Friday, Scott Kirby, the chief executive of United Airlines, Newark’s largest carrier, attributed recent flight cancellations to equipment failures and said that 20 percent of air traffic controllers at the airport had “walked off the job.”
As a result, he added, there were “dozens of diverted flights, hundreds of delayed and canceled flights and worst of all, thousands of customers with disrupted travel plans.”
About 68 percent of the more than 3,300 scheduled departures at Newark this week were sold by United, according to Cirium, an aviation data firm.
Paul Rinaldi, a former president of the National Air Traffic Controllers Association who is now a senior vice president of operations and safety at Airlines for America, a trade organization, said the systems controllers rely on have not been working “at an optimal level.”
“The issue is a lack of confidence by the controllers in the systems because of the interruptions they have had over the last eight months or so,” he said.
Last week, Sean Duffy, the U.S. transportation secretary, announced a series of incentives that he said would “supercharge the air traffic controller work force,” including $5,000 payments to new hires and academy graduates who successfully complete the initial qualification training.
On Monday, Gov. Philip D. Murphy of New Jersey wrote Mr. Duffy in support of that plan. “Decades of underinvestment in the maintenance of critical air traffic control infrastructure, delays in upgrading to modern 21st-century air traffic control technology, and inadequate air traffic control staffing have resulted in a frail system nationwide,” Mr. Murphy wrote.
It was not clear when the delays at Newark Airport would clear up, and bad weather was likely to contribute to the headaches for travelers at Newark as well as at the other metro-area airports.
A Delta spokesman said that the airline had canceled three regional round-trip flights at Newark because of air traffic control constraints. Passengers on those flights were automatically rebooked on flights at LaGuardia and Kennedy Airports.
But those airports were also affected by the weather. Inbound and outgoing flights at LaGuardia were experiencing delays of about an hour because of low clouds.
The clouds and rain may limit flights in and out of the region until midweek. Rain may increase in intensity on Monday, with some thunderstorms also possible. The chance of showers will linger into Wednesday.
Judson Jones and Niraj Chokshi contributed reporting.
New York
‘She Studied Us for a Moment With Theatrical Longing’
Under Cover
Dear Diary:
On a false-spring afternoon, my boyfriend, Luis, and I went to the wine bar around the corner from my Williamsburg apartment. We were sitting at the bar having a private conversation when I asked Luis for the time.
“It’s 7:30,” a blonde woman beside us said before he could answer.
She turned toward us with the bright, urgent expression of someone who had already decided we were all having a drink together. She was drunk, her mascara intact, but only just.
“What do you guys do?” she asked.
I told her I was a first-year teacher in Queens. Luis said he would be graduating in the spring and was looking for a job in marketing.
She studied us for a moment with theatrical longing, and then she leaned in so far that her shoulder nearly touched mine.
“I have a secret,” she said, beaming. “You can’t tell anyone.”
We promised.
She glanced toward the open windows, then back at us.
“I have my second interview with the C.I.A. tomorrow,” she whispered.
Luis and I looked at each other.
“If anyone asks,” she added, “tell them I’m interviewing with the Culinary Institute of America.”
A few minutes later, we paid our check, wished her luck and promised not to tell a soul.
— David Reyes-Mastroianni
Moon Over Manhattan
Dear Diary:
I was walking out of Central Park on a cold February evening when a woman who couldn’t have been five feet tall approached me.
“Have you seen the moon?” she asked.
I tried to brush her off, but she repeated herself.
I turned to see the most brilliant full moon shining above the park. It stopped me in my tracks on a day when I had been in constant motion.
I turned to thank the woman, but she was gone. It was as if the moon herself had come down to demand attention and had left as soon as attention was paid.
— Rebecca Falcon
Wrapped Up
Dear Diary:
Late one night after I moved to Manhattan from the rural South in 1989, I was riding the No. 6 train home from my job at Mortimer’s when I sat down across from what appeared to be a man completely wrapped in a sheet and lying across several seats.
He was wrapped so tightly that there seemed to be no way he could have done it himself.
I couldn’t discern any movement. Not a breath. Not a sound. Did he need help? Was he dead? Was this performance art? What should I do?
No one else seemed to be paying any attention, but my agitation must have been visible, because finally, an impeccably dressed older woman wearing white gloves and a hat with a lace veil leaned toward me.
“I don’t think he wants to be disturbed,” she said.
— Brian McMaster
Pretty Peaches
Dear Diary:
I was walking down 79th Street when I heard a woman with a large, coral-colored cockatoo on her shoulder say: “Excuse me. Can you hold my bird?”
I looked around. Was she talking to me?
She huffed at my two seconds of confusion.
“Just put your arm out!” she said.
I did, and while this woman answered her phone, her imposing bird with claws as big as my hands hopped onto my wrist, then sidled up my arm and onto my shoulder.
She was heavier than I expected. Not quite like having a dog on my shoulder, but maybe a cat.
I wanted to look at her. It’s not every day you have a large bird sitting on you, but I was afraid that if I did, she might gouge out my eyeballs with her imposing beak.
I decided to fix my eyes on a nearby street sign and hope for the best. The bird told me her name was Peaches, that she was 7 years old and also that she was pretty.
My first thought was: Well, aren’t we a little full of ourselves? But then I caught myself. Good for you, Peaches, I thought. I wish I had your confidence.
I told Peaches I had an appointment and hoped her owner would get off the phone soon.
Then Peaches gripped my shoulder a little tighter with her claws and stretched the top of her body up and over my head so that I was wearing her like a pair of earmuffs.
“I love you,” she said.
We stayed in this magical bird hug for a minute or two before her owner whisked her off my shoulder with a halfhearted “Thanks” and hurried away.
Peaches turned her head 180 degrees, seemed to look at me longingly and disappeared into the day.
— Eileen Kelly
Out of Stock
Dear Diary:
It was a Saturday, and I was on Fifth Avenue and 14th Street. Two young women were walking and talking behind me.
“Is there anything you need at the market?” one said.
“The will to live,” the other replied.
I couldn’t help myself.
“I don’t think they sell that there,” I said.
We all laughed and kept going.
— Nancy Lane
Read all recent entries and our submissions guidelines. Reach us via email diary@nytimes.com or follow @NYTMetro on Twitter.
Illustrations by Agnes Lee
New York
Rail tickets to New Jersey World Cup matches will be $105, not $150.
This summer’s World Cup will bring millions of soccer lovers to stadiums across North America. But whether it lives up to organizers’ lofty expectations could come down to fans like Brett Shields and John Milce of New South Wales, Australia.
Both men are longtime supporters of the Socceroos, their country’s men’s national soccer team, and both have traveled to the World Cup before. But only one is planning to go to this year’s tournament, which runs from June 11 to July 19 in the United States, Canada and Mexico.
Mr. Shields, 59, is coming. He already has the proper travel authorization from past visits to see his daughter, who lives in San Francisco. He plans to stay with her and attend Socceroos matches there and in Seattle.
Mr. Milce, 76, who has been to six World Cups since 1966, is staying home. He said he had made comments online about President Trump’s policies and feared that he could be denied entry at the border because of the administration’s proposed social media checks and broader immigration crackdown.
“I’m not a poor man, but with the costs involved, it was too much to risk,” Mr. Milce said.
With the first kickoff less than 60 days away, tourism and hospitality leaders in the 11 U.S. host cities are watching international fans closely. The United States was the only major nation to register a decline in international tourism in 2025, and hints of lackluster demand have anxiety running high.
The research firm Tourism Economics projects that more than 1.2 million international visitors will travel to the United States for the World Cup. That includes nearly 750,000 who would not have otherwise come, amounting to a roughly 1.1 percentage point increase in international arrivals.
Still, the firm this month revised down its forecast for the rate of recovery from last year’s drop in tourists. Visa restrictions, fears of immigration agents (including at World Cup matches), an increase in phone searches at borders and, for fans, the exorbitant costs of match tickets and transportation are just some of the barriers keeping people away.
Mr. Shields said that if he didn’t already have his travel authorization and a free place to stay, “I doubt whether I’d probably travel over to the World Cup in the current climate.”
Safety Concerns and Travel Bans
The World Cup, which drew 3.4 million spectators in Qatar in 2022, is a blockbuster pretty much by definition, and organizers expect a large share of bookings, both domestic and international, to come in the final two months.
The U.S. Travel Association said this month that the World Cup has “extraordinary potential to deliver major economic gains” across the United States, but added that “safety concerns, policy perceptions and entry barriers could limit America’s ability to fully capitalize on the opportunity.”
In Seattle, the number of expected domestic World Cup visitors has grown by 30 percent since 2024, said Michael Woody, the chief engagement officer for Visit Seattle. At the same time, the expected number of international visitors has fallen by 17 percent, driven by a particularly sharp drop-off in Canadians.
Fans coming from countries like Haiti and Iran, on a list of 19 countries whose citizens Mr. Trump has barred from entering the United States, won’t be able to attend their national teams’ group stage matches at all. Supporters of soccer powerhouses like Ivory Coast and Senegal, among the 14 African nations whose citizens face tight visa restrictions, could be forced to post bonds of up to $15,000 to enter the country.
Adem Asha, 32, a Turkish citizen who lives in Slovakia, obtained a U.S. visa last year in order to watch Lionel Messi, of Argentina, and Cristiano Ronaldo, of Portugal, in what could be their last World Cup. But Mr. Asha, who was born in Syria, worried he could still be targeted by immigration agents. He decided this spring to call off his trip, a conclusion that left him “disappointed but also relieved.”
“I really don’t feel like going there, or spending that much money to go there, and then being denied at the port of entry,” said Mr. Asha, who said he did not consider going to Canada or Mexico because the matches he wanted to see, and the other sites he hoped to visit, were all in the United States.
Banking on Late Bookings
U.S. host cities are pinning their hopes on last-minute travelers. Zane Harrington, a spokesman for Visit Dallas, said he expected “a majority” of fans heading to the city to book their stays in the two months remaining before kickoff — or even during the tournament as teams advance out of the group stage.
Martha Sheridan, the chief executive of Meet Boston, the city’s marketing and tourism organization, said ticket sales for Gillette Stadium’s seven matches were “robust,” and that they were split roughly in thirds among New Englanders, domestic visitors from the rest of the country and international travelers.
Demand for hotels in Boston in June is up about 11 percent compared with the same period last year, she said. That increase was smaller than what her team had expected to see by this point when it began planning in 2024, she added, but she felt “very optimistic” that bookings would continue to rise in the coming weeks.
FIFA in recent weeks released blocks of thousands of hotel rooms across the three host countries, while local host committees downsized fan festivals in locations including New Jersey, San Francisco and Seattle, fueling discussion over whether demand was falling short of expectations.
But Jamie Lane, the chief economist and senior vice president for analytics at AirDNA, a company that collects and analyzes short-term-rental data, said it was common practice for major event hosts to scale back their room blocks as they make final preparations for staffing and sponsorships, and that the changes were not a sign of sluggish demand.
A spokesman for FIFA said the changes to fan festivals were not made in response to demand, noting that some of the events will now take place in several neighborhoods rather than in a large central location.
A Bigger, Less Predictable Event
Data published this month by AirDNA shows a rise in short-term-rental bookings, to varying degrees, in every host city. Bookings on group stage game days were up the most in Monterrey, Mexico, rising 564 percent, on average, compared with the same dates last year.
Bookings were up 209 percent in Mexico City, 171 percent in Kansas City, 152 percent in Miami and 52 percent in Toronto, according to AirDNA.
A range of factors, including which teams are competing and to what extent cities regulate short-term rentals, influence those figures. In San Francisco, where short-term-rental bookings were up 28 percent on group stage game days, Anna Marie Presutti, the chief executive of the San Francisco Travel Association, said she thought demand didn’t rise to its full potential because the war in Iran is complicating travel for fans from Jordan and Qatar, two teams that are playing there.
In New York, where short-term rentals are tightly restricted, hotel bookings during the World Cup period are “more or less the same” compared with the same period last year, said Vijay Dandapani, the chief executive of the Hotel Association of New York City.
International travelers generally stay longer and spend more money than Americans, giving them an outsize economic impact. An analysis published by Airbnb in February found that non-Americans coming to the United States for the World Cup planned to visit more destinations and travel three nights longer, on average, than Americans.
Sylvia Weiler, the president of global destinations at the travel marketing and data company Sojern, said the revamped structure of this World Cup — spread across three countries and featuring a record 48 teams — made it hard to project how travel patterns would play out as the tournament approached.
“We talk about what was expected,” Ms. Weiler said. “I would always put a slight caveat, because we did not know what to expect.”
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New York
Man Dies in Subway Attack; Mamdani Orders Inquiry Into Suspect’s Release From Bellevue
A 76-year-old man died on Friday after being shoved down the stairs at the 18th Street subway station in Manhattan, and the police arrested a suspect who had been arrested multiple times in recent months and had been discharged from Bellevue Hospital’s psychiatric ward just hours before.
The victim, Ross Falzone, landed on his head at the bottom of the stairs and suffered a traumatic brain injury, a fractured spine and a fractured rib after a stranger rushed forward and pushed him, the police said.
Mr. Falzone had been walking north on Seventh Avenue toward the subway station in the Chelsea neighborhood on Thursday evening, said Brad Weekes, assistant commissioner of public information for the Police Department. Walking about 30 yards behind him was the stranger, according to surveillance footage from the scene, Mr. Weekes said. As Mr. Falzone reached the station, the man rushed forward and pushed him down the stairs. He was taken to Bellevue where he died shortly before 3 a.m. on Friday.
The death sparked outrage at City Hall. Mayor Zohran Mamdani quickly called for an investigation into how Bellevue handled the discharge of the suspect and suggested that institutional problems at the hospital might have led to the random attack.
“I am horrified by the killing of Ross Falzone and the circumstances that led to it,” Mr. Mamdani said in a news release on Friday, in which he ordered “an immediate investigation on what steps should have been taken to prevent this tragedy.”
Police identified the suspect as Rhamell Burke, 32.
In the three months preceding the attack, Mr. Burke was arrested four times, Mr. Weekes said, including an arrest on Feb. 2 in connection with an assault on a Port Authority police officer.
Mr. Burke’s most recent interaction with the police began at around 3:30 p.m. Thursday, when he approached a group of N.Y.P.D. officers outside the 17th Precinct station house on East 51st Street, Mr. Weekes said. He grabbed a stick from a pile of garbage on the street and approached the officers, who told him to drop the stick. When he did, officers placed Mr. Burke in a police vehicle and drove him to Bellevue, where he was admitted to the emergency room at around 3:40 p.m., Mr. Weekes said. Mr. Burke was taken to the hospital’s Comprehensive Psychiatric Emergency Program for evaluation and treatment, Mr. Weekes said, and was released from the hospital one hour later.
He was just a mile and a half from the hospital when he encountered Mr. Falzone at around 9:30 p.m. Thursday.
On Friday afternoon, police officers found Mr. Burke in Penn Station, where they arrested him. He was in custody on Friday evening. It was unclear Friday if Mr. Burke had a lawyer.
The mayor said he had requested help from the New York State Department of Health, which will investigate the decision to release Mr. Burke from Bellevue and conduct a review of similar cases at the hospital. The state agency also will investigate psychiatric evaluation and discharge procedures across NYC Health and Hospitals, the city’s public hospital system, according to the news release.
Mr. Falzone was a retired high school teacher who lived alone for many years in an apartment building on the Upper West Side. His friends were in shock on Friday about his death. They shared memories of an affable but private man who rarely spoke about his family or personal life.
Mr. Falzone had been recovering from a recent surgery and seemed more mobile and happy, said Marc Stager, 78, Mr. Falzone’s next-door neighbor on a tree-lined block of West 85th Street. He was known as a cheerful “yapper,” said Briel Waxman, a neighbor. He was the kind of New Yorker who enjoyed chatting with neighbors about historical details of his building and seeing performances at Lincoln Center with friends.
“He was always out and about,” said Ms. Waxman, 35, who often returned to her apartment at midnight or 1 a.m. to find Mr. Falzone arriving home at the same time. “I was like, ‘I don’t know if I’m proud of you or embarrassed of myself,’” she remembered telling him.
Mr. Falzone had wide taste in music — opera, classical, jazz, pop — and neighbors could tell he was home when they heard notes escaping from under his apartment door, Mr. Stager said.
He was “a helpless old guy,” said Mr. Stager, who added that he was “disappointed and shocked, frankly, that somebody could do such a thing” as shove such a defenseless person down the stairs.
When Ms. Waxman moved into the building five years ago, Mr. Falzone was among the first people to welcome her, she said. He once brought a package to her door that had been delivered to the wrong unit and shared that what is now a blank wall in her apartment had once been a fireplace.
Ms. Waxman sat in her living room on Friday and cried as she talked, dabbing her eyes with a tissue. She remembered Mr. Falzone as “just overall, nice, talkative, genuine human.”
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