New Hampshire
While Other States Struggle, New Hampshire Boasts Insurance Is 'Going Quite Well'
Consumers are hearing a lot about insurance difficulties around the country. The news from California and Florida about how disasters, skyrocketing premiums and carrier withdrawals are making coverages hard to find and afford naturally raises concerns in other states.
New Hampshire Insurance Commissioner D.J. Bettencourt wants his state’s residents to know that the story in the Granite State is different and they have little to worry about.
“What I want to stress though to consumers is that things here in New Hampshire are going quite well,” said Bettencourt, who was confirmed as head of the New Hampshire Insurance Department (NHID) a year ago after serving as deputy insurance commissioner since early 2021.
New Hampshire Insurance Commissioner
“We’re not immune to the larger national and, in some cases, international trends that are causing the insurance industry to struggle. But what we want to ensure is that the situation in New Hampshire is being appropriately communicated,” Bettencourt said in an interview with Insurance Journal.
“We don’t want consumers to get the impression that coverages are hard to get these days, or they’re really expensive,” he said. For the vast majority of coverages in New Hampshire, “things are going about as well as possible.”
The message that things are going well in New Hampshire is one that Bettencourt wants the insurance industry to hear as well.
“We’re in a lot better shape here in New Hampshire than in other parts of the country to be sure,” he bragged, citing the state’s “high quality of life metrics” and its collaborative rather than adversarial approach to insurance regulation and legislation.
According to Deputy Insurance Commissioner Keith Nyhan, who joined the conversation, the Granite State is benefitting from competition and on the whole is “very insurable” on the property/casualty side. “Our risks compared to the Gulf Coast or California with its wildfires are less severe. Companies want to be in New Hampshire,” said Nyhan, who prior to being promoted to deputy commissioner last October served as director of NHID’s consumer services unit since 2007.
New Hampshire is a small insurance market. It ranks 44th, according to the National Association of Insurance Commissioners (NAIC). It’s a $12.6 billion total insurance market, with $3 billion in property/casualty. The state has about 1,300 insurers for all lines.
According to Bettencourt, its small size informs the state’s approach to insurance regulation. “We’re a small state and at the end of the day, if we become unreasonable in how we approach our regulatory philosophy, those companies will just withdraw from New Hampshire and, financially speaking, it’s not going to make a whole big difference to them,” he said. He added that the state has established a reputation “over many, many years” of being a collaborative and pragmatic regulator.
While there are things like the weather that states can’t control, the “regulatory attitude” is among the things he believes a state can control. “My philosophy is ‘let’s be collaborative, let’s work together’ to fix this problem,” stressed Bettencourt, who was a state legislator before he became a regulator.
Profitability
In its 2022 report card on state insurance regulation, the R Street Institute gave New Hampshire a B grade, the same grade it gave Maine, Vermont, Iowa, Kentucky, Washington and a few others.
Th insurance results also tell a positive story for insurers. According to the NAIC’s 2022 Profitability Report, insurers made a 12% gain on underwriting for all lines in 2022 and have averaged a 15% underwriting profit over the last decade.
All of this is not to say that there are no insurance challenges at all in New Hampshire. There is, in fact, one line of insurance that is a worry: general liability for nonprofits.
This is an “incredibly hard market, and I understand the reasons why,” Bettencourt said, citing the large claims with long tails seen in the sector.
The insurance for nonprofits issue has grown in importance in the context of the state’s continuing efforts to enhance programs for mental health and substance use disorder. The state makes the funding available and then puts the programs out for bid to community organizations to run them. In order to contract with the state, these organizations need to have general liability insurance. NHID has learned that in some cases, small to mid-sized nonprofits are unable to access coverage or afford it.
Bettencourt said NHID is working to address the matter. He said he does not want the state to lose the opportunities to rebuild the healthcare infrastructure to benefit people because it doesn’t have the nonprofit partners to run programs.
Nyhan agreed insurance for nonprofits is a difficult market right now. “It’s a risky business,” he commented, adding that NHID is “actively trying to get more companies to come to the state.”
Consumer Calls
Another matter Bettencourt wants to tackle is customer service— that provided by insurance carriers and by NHID itself.
NHID receives about 6.500 calls from consumers a year. About 500 of the calls will turn into formal complaints against an insurance carrier, according to Nyhan. The vast majority of the calls are from consumers who have a question about their policy or want help interpreting a letter that they received from their insurance carrier.
The most common consumer complaint has to do with frustrations with carriers’ customer service, especially the inability to speak with a human being.
Bettencourt said insurers want insureds to do everything online but many have difficulty navigating the portals and online systems.
“When people need to file a claim, they’re typically not having their best day. So sometimes the task of going through all of the electronic portals and all of the different technology systems is overwhelming to them and they just want to get somebody on the phone.”
Overwhelming Technology
Asked if he thinks the industry is relying too much on digital and online service, expecting consumers to be comfortable going digital, Bettencourt didn’t hesitate.
“In my personal opinion, yeah. I mean the technology that’s coming online obviously provides a lot of opportunities. I understand that companies want to take advantage as much as they can, and they’re not wrong for wanting to do that.”
But, he added, “they need to also not forget that there are consumers at the end of the day who need to speak to another live human being. Their particular claim may be complex.”
He urged carriers to remember that in most situations where an insured needs to interact with their insurance carrier, it means something bad has happened. “When people need to file a claim, they’re typically not having their best day. So sometimes the task of going through all of the electronic portals and all of the different technology systems is overwhelming to them. They just want to get somebody on the phone.”
Bettencourt is on a mission to improve his department’s own customer service and what he calls “insurance literacy” among consumers. He believes a key to improving insurance understanding is to “raise awareness of the department’s existence” including what it does and the services it can provide to consumers to help them better understand their insurance, solve a problem or manage a crisis.
“We’re trying to figure out how we can meet the consumer, where they are and where they are on these new alternative ways of getting news, social media, podcasts, webinars. We’re trying to adapt along with the times because we cannot help the consumer that doesn’t know that we exist.”
“We’re trying to figure out how we can meet the consumer where they are and where they are on these new alternative ways of getting news, social media, podcasts, webinars. We’re trying to adapt along with the times because we cannot help the consumer that doesn’t know that we exist,” Bettencourt explained.
He said NHID’s consumer protection job includes going out into the community to meet consumers, initiate conversations, and distribute advisories.
NHID held a March symposium on property/casualty insurance cost drivers featuring Dr. Robert Hartwig, professor of finance at the University of South Carolina; Lee T. Dowgiewicz, CEO of Co-operative Insurance Companies; attorney George Roussos of Orr & Reno; and Christian Citarella, chief property/casualty actuary at the NHID.
The department has convened town halls including one with behavioral health providers to enhance NHID’s own understanding of their concerns. It has sponsored legislative updates for the public and press. Its webinars have touched on various subjects from how to prepare for potential weather disasters to what to know about wedding insurance.
Cat Response Team
The most recent initiative is a dedicated intergovernmental Weather Catastrophe Response Team, which the department sees as a proactive, coordinated, department-wide effort to support consumers in the aftermath of severe weather incidents. This team is tasked with organizing community outreach events in affected areas and collaborating with other state and federal agencies and officials to provide comprehensive support to consumers. The goal is to ensure that residents receive accurate information and timely assistance.
New Hampshire is not he most disaster prone state but it does face storm surge and rising tide threats along its coast. This July and last July some communities suffered flooding. Winter storms damage is not uncommon. Wildfires, tornadoes, hurricanes, earthquakes—those have been rare, thus far anyway.
“We’re really just trying to stay ahead of the curve,” offered Bettencourt, who believes that when people experience a major weather catastrophe, “their minds are going to be in a thousand different places.” He wants the department to be an obvious resource. So, for instance, if citizens have to go to a shelter to get information, he wants the department to be there to make sure insurance is part of the conversation.
“We obviously believe that an individual’s insurance coverages are going to be a big part of getting that individual’s life back on track,” he said.
He said the emphasis on communications and customer service is especially important to those who do not have an agent to call and for whom contacting their carrier is an unpleasant undertaking.
“The other thing is I think there are consumers who want to hear from an authoritative source in answer to a particular question or want to understand if the company’s handling their claim in the appropriate way,” he added.
For Bettencourt, the volume of calls in to NHID, along with the $6.5 million recovered for insureds every year, are measures of how well NHID is doing.
In fact, the more calls, the better.
“My goal is by the time I leave here to have that number at 10,000 or more calls a year, because that’s going to indicate to us that all of our outreach efforts are paying off,” the Granite State commissioner said.
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New Hampshire
New Hampshire
Texting and driving? Lawmakers want you to pay steeper fines – Monadnock Ledger-Transcript
If you use your cell phone while driving, you may want to think twice — unless you’re willing to pay twice as much.
A bipartisan bill, backed by state law enforcement, would institute higher fines for drivers who use handheld devices behind the wheel. In some cases, motorists could lose their licenses for a month or more.
Sen. Donovan Fenton, a Democrat from Keene who serves on Gov. Kelly Ayotte’s Highway Safety Task Force, pointed to state crash data as reason for the change proposed in his Senate Bill 649
The number of traffic deaths in New Hampshire has crept up over the past few years. In 2023, there were 127 fatalities, at least six of which stemmed from distracted driving, Fenton said.
“Distracted driving is becoming more pronounced, more dangerous and more deadly,” he said at a public hearing last week. “The current penalties are not enough to change behavior, particularly with repeat offenses.”
There were 133 traffic deaths in 2024 and 138 in 2025, according to the Office of Highway Safety. In 2026 so far, thirteen people have died in car crashes.
Fenton’s bill would increase the amount someone has to pay for violating the prohibition on cell phone use while driving. First-time offenders would pay $250 instead of the current $100, and on the second violation in two years, the offender would pay $500. For the third offense in two years, they would pay $750 and lose their license for 30 days. All those penalties could increase if cell phone use behind the wheel is found to be a contributing factor in a car crash.
Current law allows hands-free operation of a cell phone via Bluetooth but prohibits handheld device use. The state collected more than $568,000 in related fines and penalty assessments in the most recent fiscal year.
Distracted driving was a contributing factor in 4,520 of the state’s nearly 28,000 non-fatal crashes in 2023, according to the Department of Safety. That’s a little over 16%, though a report from the task force said officials suspect distracted driving is difficult to track and underreported in more serious collisions. Cell phones are a common culprit in distracted driving.
Ayotte’s task force has highlighted other policies that it says would increase public safety, including doubling the license suspension period for refusing a breathalyzer test.
In the first 10 weeks of 2026, three-quarters of the people arrested for impaired driving in New Hampshire refused to take a breath alcohol test, Ayotte said in a recent press release. The governor has waged a public campaign for the proposed law, Senate Bill 260, which she says would disincentivize drivers from refusing the test.
What’s next: Senate Bill 649 breezed through the Senate earlier this year. The House of Representatives is set to vote on it in the coming weeks after a committee recommended its passage almost unanimously.
New Hampshire
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Are you ready for your mornings reimagined?
Hi! I’m Garret Doll (like Ken, but less hair and not as handsome), and I’m teaming up with Katie Killourhy for 97.5 WOKQ’s new morning show, Garret & Katie in the Morning!
You ready to join us?
So, Who Is Garret Doll?
I’ve learned something about myself… I don’t like clutter. Unless it’s my clutter. Then it’s not clutter, it’s a system.
That’s probably a pretty accurate starting point for who I am. A little self-aware, a little stubborn, and definitely someone who knows what he likes. I like tacos, steak tips and lobster rolls. (Fun fact: I’ve never had a lobster roll until moving here.)
How It All Started
This whole radio thing started for me when I was 15. My mom helped me land a job at a radio station in my hometown (cause she worked there), and I fell in love with radio. I’ve never left this career.
I’ve spent my entire adult life doing this job, and I still feel like I lucked into the best job in the world. No two days are the same. One minute you’re talking about life, the next you’re playing your favorite songs, then suddenly you’re out in the community meeting people who feel like friends you’ve known forever.
Most of my career took me to places like Denver, Charleston, and Richmond. Now, somehow, it’s brought me here to New Hampshire.
Honestly, I look at it like a “this is exactly where I’m supposed to be” moment. It’s a new start on life, so to speak. You will learn more about that as we get to know each other and you listen to the show on 97.5 WOKQ.
Why WOKQ Matters to Me
WOKQ is one of those stations you hear about in radio. It’s got history. It’s got heart. And it’s built around a community that actually cares about local connection and country music throughout New England.
That matters to me.
I don’t want to just “be on the radio.” I want to be part of what’s happening here. The towns, the events, the random conversations at a bar, the places you tell your friends they have to check out.
That’s the fun part of all of this.
What I’m All About
I’m a pretty simple dude:
I’m the guy who would give you the shirt off my back
Glass half full (even when it probably shouldn’t be)
Always smiling
Authentic… sometimes too authentic
And yeah, there are definitely moments where I say something before thinking it all the way through.
So if you ever hear me and think, “Did he really just say that?” There’s a decent chance the answer is yes.
Some Quick Hits About Me
Coffee order: Americano
Drink Order: Old Fashioned or just a good local beer
Favorite food: Tacos (not even close)
Guilty pleasure show: The Big Bang Theory
Pet peeve: Close talkers… and people who are late
Random fact: I once got a tattoo of Dopey from the Seven Dwarfs because a girl I was dating wanted one. We got them together. (Don’t worry, it’s been covered up by a microphone and a rose… and I haven’t heard from her in about 20 years)
Let’s Do This Together
I’m new to town, which means I could really use your help.
Where’s your go-to spot when you just want to get outside? Best place to hike? Kayak? Local bar? Just disappear for a few hours?
READ MORE: Hidden Gems in New Hampshire: 5 Secret Places Worth Discovering
Drop me your favorites, because if there’s one thing I know, it’s that the best recommendations don’t come from Google… they come from you! The ones who actually live it.
And I’m ready to start exploring and getting to know you. So make sure to tune in to Garret & Katie in the Morning! See you there.
BankNH Pavilion: Summer Show Lineup, 2026
Gallery Credit: Sarah Sullivan
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