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Statewide 911 service outage cause determined

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Statewide 911 service outage cause determined


SPRINGFIELD, Mass. (WGGB/WSHM) – State officials have been able to determine what happened Tuesday that caused 911 services to be disrupted statewide.

According to the Massachusetts State 911 Department the outage was caused by a firewall.

“A preliminary investigation conducted by the State 911 Department and (911 vendor) Comtech determined that the outage was the result of a firewall, a safety feature that provides protection against cyberattacks and hacking. The firewall prevented calls from getting to the 911 dispatch centers …” the Department said Wednesday morning.

The interruption to the system started at about 1:15 p.m. Tuesday and lasted for about 2 hours.

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By 3:15 p.m. the 911 system was back up and running as normal.

[ Statewide 911 service restored across Massachusetts]

“Comtech’s initial review of the incident has confirmed that the interruption was not the result of a cyberattack or hack; However, the exact reason the firewall stopped calls from reaching dispatch centers remains under review,” noted the MA State 911 Dep.

State officials report that Comtech has applied a technical solution to “ensure that this does not happen again.”

“The Massachusetts State 911 Department is deeply committed to providing reliable, state-of-the-art 911 services to all Massachusetts residents and visitors in an emergency. The Department will take all necessary steps to prevent a future occurrence,” explained Frank Pozniak, the Department’s Executive Director.

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We’re told while the 911 system was disrupted on Tuesday, there were no reports of any emergencies being impacted.

“The State 911 Department wishes to thank state and local emergency response agencies for their swift response to this matter.”

This marks the second time this year the 911 system has been disrupted in MA.

Back on April 12, several communities across the commonwealth, including Springfield, were impacted by an outage to the 911 system.

In that case, a network issue at one of the 911 Department’s data centers was determined to be the cause.

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[READ MORE: Springfield’s 911 system back online following statewide issue]



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Massachusetts

Mass. State Police suspend trooper without pay over sexual misconduct allegation

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Mass. State Police suspend trooper without pay over sexual misconduct allegation


Massachusetts State Police suspended a trooper without pay on Thursday after learning about a sexual misconduct allegation against him, according to state police.

It is unclear what exactly the accusations against Trooper Terence Kent entail or when the sexual misconduct is alleged to have happened, but a statement from a state police spokesperson indicates that it happened in Lexington. The alleged incident took place during a traffic stop, according to The Boston Globe.

Lexington police and the Middlesex County District Attorney’s Office are conducting an independent investigation into the allegations, state police said. The state police department is “committed” to cooperating with the investigation into Kent and has opened an internal affairs investigation related to the sexual misconduct allegations.



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Massachusetts juveniles get first misdemeanor case dismissed, SJC rules

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Massachusetts juveniles get first misdemeanor case dismissed, SJC rules


“Once the jury determined that the juvenile had engaged only in minor misdemeanor conduct and it was undisputed that this was the juvenile’s first minor misdemeanor offense, the court no longer retained jurisdiction,” Justice Scott Kafker wrote.

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Massachusetts

In Mass. towns where cost of living outpaced income, Trump saw more gains, data show – The Boston Globe

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In Mass. towns where cost of living outpaced income, Trump saw more gains, data show – The Boston Globe


In Berkshire, Franklin, and Hampden counties, the average household earns about 70 percent of what MIT estimates is necessary to meet the current cost of living for a home with two working adults and one child. In those counties, Trump’s share of votes in the 2024 election saw an up to 5 percentage point increase as compared with the 2020 election’s numbers.

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The rightward swings are more pronounced when looking at cities within those counties. In Springfield, for example, Trump saw a 7 percentage point increase. The median household income in the city is 50 percent of the required annual income to cover the cost of living, based on the MIT estimate.

James Dupuis, a retired Air Force reservist and commercial truck driver, is one of those Springfield Trump voters. Dupuis and his wife live with their daughter, her boyfriend, and grandchild in an effort to help the young family save enough to move to their own place amid spiking rent prices.

“They’re struggling paycheck to paycheck. I mean, my wife and I are helping out the best we can with all the kids, but it’s tough,” Dupuis said.

Those same economic concerns were echoed across Eastern Massachusetts, where even Boston saw a sizeable increase in Trump votes. Fall River for the first time in nearly 100 years swung majority Republican in the presidential race.

In counties where residents are financially better off and where the median household income has kept pace with the living wage estimates, Trump gained no more than 3 percentage points. Trump lost vote share in only 11 towns across Massachusetts.

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map visualization

Theodoridis said four years ago, many voters reacted to the COVID-19 pandemic and civil unrest in a similar fashion, and voted against the Republican incumbent.

“[In 2020] Trump lost, sort of, a mirror image of this election,” Theodoridis said.

This, coupled with rising tensions over immigration in Massachusetts and other states, paints a fuller picture of voters this election.

scatter visualization

To Shari Ariail of Danvers, the election proved that “Democrats [are] out of touch with the nation.”

Ariail, who voted Democrat this year but identifies as an independent, was surprised when she saw Trump flags popping up around town. The median household income in Danvers is roughly $117,000, north of the state’s $96,000 for 2022. Still, Trump’s share of votes there also increased this election, from 39 percent in 2020 to 44 percent this year.

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In many ways, economists say the country’s economy is doing well: Unemployment numbers have largely returned to pre-pandemic levels, wages are higher now than they were under the previous Trump administration, and inflation has finally come down after peaking at 8 percent in the earlier years of the pandemic.

Still, many voters have said they haven’t felt those improvements in their wallets.

“Material concerns, broadly speaking, are going to drive people more than [moral or social] concerns,” Theodoridis said. “But we don’t really know exactly what the limits are, and this election gives us a pretty good sense.”

This story was produced by the Globe’s Money, Power, Inequality team, which covers the racial wealth gap in Greater Boston. You can sign up for the newsletter here.


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Esmy Jimenez can be reached at esmy.jimenez@globe.com. Follow her @esmyjimenez. Vince can be reached at vince.dixon@globe.com. Follow him @vince_dixon_.





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