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10 ways travel insiders deal with annoying flight delays

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10 ways travel insiders deal with annoying flight delays

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Earlier this year, my partner, two kids and I got stuck in Los Angeles for three days. We were on a layover, trying to get to Hawaii for a family reunion. But the airline kept canceling our next flights. It was a nightmare — we had no idea when we’d ever get to leave L.A.

After we finally got to Hawaii and back, and spent weeks fighting credit card charges for all those canceled flights, I wondered: What’s the best way to handle a sudden flight delay or cancellation? How do I avoid this situation in the future?

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Air travel is getting notably worse. Data from the Department of Transportation shows an increase in canceled flights throughout 2024, when compared with the previous two years.

Travel experts explain how to make rebooking flights less painful — and what you can do to ensure your next trip goes smoothly.

Multitask! While standing in line, rebook your flight online 

Low angle photograph of silhouettes of people waiting in line at the airport gate. The space has large windows and an airplane flies high in the distance.

While standing in line, open up the airline app and rebook yourself, says travel reporter Chris Dong.

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Most people react to a cancellation by heading straight to the nearest customer service desk and queuing up to rebook their flight. The problem with that approach? Everyone else on your flight is doing that too.

“You have 300 people getting off the plane. There’s maybe one, two people trying to help everyone. That clearly is the least efficient way,” says travel reporter Chris Dong.

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While standing in line, open up the airline app and rebook yourself, he says. There’s often a seamless way to get it done, no customer service conversation necessary. And online booking will likely solve your problem much quicker than waiting to get help from an agent.

Try calling the customer service hotline in another language.  

If you can’t rebook online and need to speak to an agent, think outside the box. Do you speak another language? If so, try calling the number for the airline in that language, Dong says. It can save you time because it’s likely less flooded than the English-language line.

See if an agent can help you at the airport lounge. 

If you have a travel credit card that gives you lounge access, head there to get one-on-one customer service. “Lounge agents are much more inclined to help you and are usually not as short-staffed,” Dong says. “That can get you help quickly.”

If you don’t already have lounge access, see if you can purchase a day pass on-site. It may be well worth it depending on your flight cost and timeline.

Know what you’re entitled to from the airline.  

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Many major airlines have committed to giving passengers cost-free rebooking, meal vouchers, hotel accommodations, hotel transportation and more.

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Most airlines in the U.S. aren’t required to compensate you for delays or cancellations unless it’s the airline’s fault (think maintenance issues or staffing problems).

To find out what you’re entitled to, check the Department of Transportation’s Airline Cancellation and Delay Dashboard. Many major airlines have committed to giving passengers cost-free rebooking, meal vouchers, hotel accommodations, hotel transportation and more.

Once you know what your airline offers, say, a hotel, you can rest easy about what to do that night — and focus on rebooking for the next day.

Check what your travel insurance covers. 

Once you know what your airline will cover, check what your travel insurance will cover. Many credit cards include some travel insurance coverage, which can provide everything from trip cancellation to luggage insurance to any medical needs that might arise en route.

Pro-tip from Eulanda Osagiede, director of operations at Black Travel Alliance and chief operations officer at Black Travel Summit: The next time you buy your travel insurance, pick a plan through an independent company. She recommends Cover For You or Faye, rather than opting into the generic insurance offered by your airline. You’ll get better deals, she says.

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Choose a flight earlier in the day. 

Early morning flights are your best bet to avoid delays or cancellations, Dong says.

Early morning flights are your best bet to avoid delays or cancellations, Dong says.

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If you have flight time options when rebooking or flexibility in your travel schedule, choose the early-morning flight. They’re your best bet to avoid delays or cancellations, Dong says.

If you’re on the first flight out, there’s little chance you’ll have to wait for that aircraft coming in from another city because it’s likely been sitting at the airport overnight.

Don’t let yourself get stranded. Keep moving. 

If your airline can’t quickly rebook you, look for creative ways to get to your final destination. Buy a one-way ticket on another airline (ask for reimbursement later), skip the flight altogether and take a train or bus, or fly into a nearby city and drive the rest of the way.

“Don’t just be stuck,” Dong says. “As long as you get to a destination that’s closer to you, you’re better off. Figure it out when you get there.”

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Book direct. 

Beware of using a third party to book your flights. I bought my family’s Hawaii tickets on a third-party site, and when my rebooked Hawaii flight was re-canceled, the third-party site wouldn’t help me. What’s more, the airline didn’t even know the third-party site had told me I was rebooked (because apparently I never was).

“Book direct, always,” Dong says, to set yourself up for success and assistance in case of delays or cancellations. “In terms of pricing, there usually shouldn’t be a difference.”

If you want refunds or flight credits, be nice to your customer service rep.

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Your best bet to get a refund from the airline is to do some serious sweet talking, says Eulanda Osagiede,  director of operations at Black Travel Alliance and chief operations officer at Black Travel Summit.

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If you originally booked a refundable ticket directly with your airline, getting your money back should be  no problem. But if, like me, you didn’t (oops), your best bet to get that refund is some serious sweet-talking, Osagiede says.

Osagiede says she’s gotten flight credits on canceled, non-refundable, zero-flight-credit trips just by being “very nice, very friendly” with the customer service representative on the phone. So don’t start yelling at them. Treating reps like the human beings they are can make all the difference.

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Avoid non-refundable tickets. 

And speaking of non-refundable tickets, avoid them if you can, Osagiede says. Yes, they are cheaper, but they are a risk. They do “not offer refunds or rescheduling, so you’re rolling the dice.”

As for me, I did eventually get my money back — but not without weeks of emails, phone calls and frustration. Next time, I’ll book directly with the airline, get travel insurance and have a backup plan in mind. If nothing else, getting stranded taught me that what’s worse than a canceled flight is not knowing what to do next.

This story was edited by Malaka Gharib. The visual editor is Beck Harlan. We’d love to hear from you. Leave us a voicemail at 202-216-9823, or email us at LifeKit@npr.org.

Listen to Life Kit on Apple Podcasts and Spotify, and sign up for our newsletter. Follow us on Instagram: @nprlifekit.

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The 2025 Vibe Scooch

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The 2025 Vibe Scooch

In the 1998 World War II film “Saving Private Ryan,” Tom Hanks played Captain John H. Miller, a citizen-soldier willing to die for his country. In real life, Mr. Hanks spent years championing veterans and raising money for their families. So it was no surprise when West Point announced it would honor him with the Sylvanus Thayer Award, which goes each year to someone embodying the school’s credo, “Duty, Honor, Country.”

Months after the announcement, the award ceremony was canceled. Mr. Hanks, a Democrat who had backed Kamala Harris, has remained silent on the matter. On Truth Social, President Trump did not hold back: “We don’t need destructive, WOKE recipients getting our cherished American awards!!!”

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How to have the best Sunday in L.A., according to Keiko Agena

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How to have the best Sunday in L.A., according to Keiko Agena

Keiko Agena likes to create moments of coziness — not just on Sundays, but whenever she possibly can.

“Oh, there’s my rice cooker,” she says when she hears the sound in her Arts District home. “We’re making steel-cut oatmeal in the rice cooker, which by the way, is a game changer. I used to have to baby it and watch it, but now I can just put it in there and forget it.”

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In Sunday Funday, L.A. people give us a play-by-play of their ideal Sunday around town. Find ideas and inspiration on where to go, what to eat and how to enjoy life on the weekends.

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The 52-year-old actor, who played music-loving bestie Lane Kim in the beloved series “Gilmore Girls,” delights in specific comforts like a bowl of warm oats, talking about Enneagram numbers and watching cooking competitions with her husband, Shin Kawasaki.

“It sounds so simple, but I look forward so much to spending time on the couch,” Agena says with a laugh.

It is time that she’s intentional about protecting, especially amid her kaleidoscope of projects. Over the last couple of years, Agena starred in Lloyd Suh’s moving play “The Chinese Lady” in Atlanta, acted in Netflix’s “The Residence,” showcased her artwork in her first feature exhibit, “Hep Tones” (some of her ink and pencil drawings are still for sale), and performed regularly on the L.A. improv circuit. And her work endures with “Gilmore Girls,” which turns 25 this year. Agena narrated the audiobook for “Meet Me at Luke’s,” a guide that draws life lessons from the series, and is featured in the upcoming “Gilmore Girls” documentary “Drink Coffee, Talk Fast.”

She shares with us her perfect Sunday in L.A., which begins before sunrise.

5 a.m.: Morning solitude

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I like to be up early-early, like 5 a.m. I like that feeling of everything being quiet. I’ll go into the other room and do Duolingo on my phone. I am a little addicted to social media, so the Duolingo is not just to learn Japanese, but also to keep me from scrolling. Like, if I’m going to do something on my phone, this is better for me. I think my streak is 146. Shin is Japanese, from Toyama. So I’ve been meaning to learn Japanese for a while. For him and his mom.

Then I’ll do [the writing practice] Morning Pages. I don’t know when I learned about Julia Cameron’s book [“The Artist’s Way”] — probably around 2000. I know a lot of people do it handwritten, but I’m a little paranoid about people, like, finding it after I die. So if I have it on my computer and it’s password protected, I can be really honest.

Then a lot of times, I’ll go back to bed. Shin, as a musician, works at night, and so he wakes up a lot later. So I’ll fall back asleep and wake up with him.

9 a.m.: Gimme that bread

I don’t do coffee anymore because it’s a little too tough for my system, but I’ll walk with Shin to Eightfold Coffee in the Arts District. It’s tiny but very chill. Then we’re going to Bliss Bakery inside the Little Tokyo Market Place. We get these tapioca bread balls. If you make any kind of sandwich that you would normally make, but use that bread instead, it ups the game. It’s life-changing. The Little Tokyo Market Place is not fancy or anything, but it has everything that you would want. There’s Korean food. They have a little sushi place in there. You can get premade Korean banchan and hot food in their hot food section. They also have a really good nuts section. It’s just one big table with all these nuts, just piles and piles.

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10 a.m.: Nature without leaving the city

We’ll go to Los Angeles State Historic Park near Chinatown. I like that place just because it’s very accessible. Like, they have accessible bathrooms and I’m always checking out whether a place has good bathrooms. We call it Flat Park because it’s a great walk. Like, you’re not really out in nature, but there’s a lot of greenery. You can take your shoes off and at least touch grass for a second.

11:30 a.m.: Lunch and TV cooking shows

One of my favorite salad-sandwich combos is at Cafe Dulce in Little Tokyo. A Korean cheesesteak and a kale salad. That’s always like a — bang, bang — good combo. So we might go there or Aloha Cafe, though it’s not fully open on Sundays. But I love it because I grew up in Hawaii. They have this great Chinese chicken salad and spam musubi and other Hawaiian food that is so good.

We’ll bring home food and watch something. Cooking competition shows are my cream of the crop. My favorite right now is “Tournament of Champions” because it’s blind tasting. To me, that’s the best way to do it. “The Great British Bake Off” is Shin’s favorite. He loves the nature and the accents as much as the actual cooking. He just loves the vibe, the slow pace of the whole thing.

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I’m such a TV girl. I love spending time on the couch and eating a meal and watching something that’s appetizing with my favorite person in the world. I’m lucky because I get to do that a lot.

2 p.m.: Browse the aisles

I’ll go to this bookstore called Hennessey + Ingalls. I love art and architecture and design, but you can’t always buy these massive books. But you can go into this bookstore and look at them and it’s always chill.

If I have time, I’ll walk around art supply stores. Artist & Craftsman Supply is a good one. I’ll look at pens, pencils, stickers, tape, washi tape, different kinds of paper, charcoals. In my art, I try to find things that aren’t meant for that particular purpose, like little things in a hardware store that I’ll use it in a different way.

5 p.m.: Downtown L.A. in its glory

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We really love to walk the Sixth Street Bridge. It’s architecturally beautiful and they’re building a huge park over there, so we’ll walk around and check it out, like, ‘Which trees are they planting? Can you see?’ We sort of dream about how it’s coming together. But the other beautiful thing about that walk is that if you go at sunset and you walk back toward downtown, it’s just gorgeous. Los Angeles doesn’t have the most majestic skyline, but it’s so picturesque in that moment.

6:30 p.m.: Cornbread and Enneagrams

I’ll head to the Park’s Finest in Echo Park. It’s Filipino barbecue. It’s just so savory and rich and a special hang. Their cornbread is really good. Oh, and the coconut beef, but I’m trying to eat less beef. They have a hot link medley. Oh my gosh, just looking at this menu right now, my mouth is watering. OK, I’ll stop.

One of my favorite things to do is ask friends about their Enneagram number. So the idea of sitting with friends over a good meal and asking them a bunch of personal questions about their childhood and what motivates them and what their parents were like and what their greatest fear is and then figure out what their Enneagram number is? That is a top-tier activity for me.

9 p.m.: Rally for improv

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Because I get up so early, if 9 o’clock, I’m ready to go to sleep. But I am obsessed with improv, so on my ideal day, there’d be a show to do. There’s this place called World’s Greatest Improv School in Los Feliz. It’s tiny and they just opened a few years ago, but the vibe there is spectacular.

Then there’s another place where my heart is so invested in now called Outside In Theatre in Highland Park. Tamlyn Tomita and Daniel Blinkoff created it together and not only is the space gorgeous — I mean, they built it from scratch — they have interesting programming there all the time. They’re so supportive of communities that are not seen in mainstream art spaces. It’s my favorite place. Sometimes I’ll find myself in their lobby till 12 o’clock at night. The kind of people I like to hang around are the people that hang out in that space.

11 p.m.: Turn on the ASMR and shut down

I am firmly an ASMR girl and I have been for years. I have to find something to watch that will slow my brain down. Then it’s pretty consistent. I don’t last very long once I turn something on. My eyelids get heavy and it chills me out.

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Cheddar bay biscuits, cheap margs and memories: Readers share their nostalgia for chain restaurants

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Cheddar bay biscuits, cheap margs and memories: Readers share their nostalgia for chain restaurants

Affordable, familiar and reassuring are the features that make American chain restaurants a near-ubiquitous presence throughout the country; it is almost as if they are baked into our roadside culture.

Despite well-documented financial struggles, a tough economy and shifting diet trends, these restaurants withstand time.

This series explores why these places have such strong staying power and how they stay afloat at a time of rapid change.

Read our first three pieces in this series, including how these restaurants leverage nostalgia to attract diners, how they attempt to keep costs affordable, and how social media has changed the advertising game – and become a vital key to restaurants’ success. 

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America’s chain restaurants are not the most glamorous places to eat. And yet, as we’ve reported, they hold a special place in many Americans’ hearts.

We asked readers what comes to mind when they think of restaurants like Olive Garden, Applebee’s or Texas Roadhouse — and you shared plenty of stories.

Not all of the respondees waxed poetic about the merit of these restaurants. David Horton, 62, from New York, for example, said: “The food is mostly frozen and only has flavor from the incredible amounts of sodium they use.”

But overwhelmingly, responses described vivid childhood memories shared in booths looking excitedly over laminated menus and the type of adolescent rites of passage that seem right at home in the parking lot of a suburban chain restaurant.

There’s a science behind why these sorts of memories have such a hold on us.

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The feeling of nostalgia is linked closely to food and smell, and these restaurant chains are often where core memories – like graduation celebrations or first dates – are made.

Chelsea Reid is an associate professor at the College of Charleston who studies nostalgia. And she’s no more immune to nostalgic feelings than anyone else even though she has a better understanding of the chemistry behind the feeling.

“Even just saying Red Lobster, I can kind of picture the table and the things that we would do and the things we’d order, and my mom getting extra biscuits to take home,” she said.

A Red Lobster restaurant is seen in Fairview Heights, Ill., in 2005.

A Red Lobster restaurant is seen in Fairview Heights, Ill., in 2005.

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Her nearest Red Lobster closed down, but a local farmers’ market sells a scone reminiscent of Red Lobster’s famed Cheddar Bay Biscuits – a scent she says immediately transports her back to those childhood family outings to the seafood chain.

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“I can see my mom wrapping these up in a napkin and putting them in her purse for when we would be like, ‘hey, we’re hungry,’ and she pulls out a purse biscuit.”

Full disclosure: Your intrepid reporters are not without sentimentality. Before launching this project, when it was just a kernel of an idea, we talked frequently about the role these restaurants played in our own lives.

Jaclyn: I distinctly remember cramming into a booth at my local Chili’s in my hometown, Cromwell, Ct., for most birthday dinners until the age of 13 or so.

I’d be surrounded by my mom, dad and brother, and I got to pick whatever I wanted. Except I always chose the same thing: Chicken crispers with a side of fries, topping the night off with the molten lava chocolate cake we’d share as a family.

I can picture it so clearly, down to the booth we’d sit in. Now, my family is spread out. But my love for Chili’s runs deep, and I still get warm and fuzzy when I think about it.

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These days, I’m in my 30s, and I need to worry about my health and getting in 10,000 steps a day. So, no, I don’t regularly go to Chili’s now.

But when I do? Those chicken crispers I had as a kid are still on the menu, and yes, I’m likely to order them today (even if on my adult tastebuds, the salt content quickly turns my mouth into the Sahara Desert).

And it’s not to celebrate my birthday. It’s because one of my best friends is telling me she’s getting a divorce over cheap, and sugary, margaritas.

Alana: When the pandemic struck in 2020 and much of the country went into lockdown, there I was mostly alone in my one bedroom apartment, staring at the walls.

After what seemed like a lifetime, I was finally able to expand my tiny COVID bubble.

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One of my first “dining out” experiences during that time was in the parking lot of the Hyattsville, Md., Olive Garden where my friend and I sat in absolute glee to be reunited – not just with one another, but also the chain’s staple soup (zuppa toscana for me, please), salad and breadsticks (you can have all the breadsticks if I can have your share of the salad tomatoes).

Since then, that friend and many others have moved away – too far to meet up for a sit-down over a (mostly) hot meal at a reasonably priced restaurant in a city not famed for being cheap.

I recently revisited the Hyattsville Olive Garden for this story. And even though my life is now different, my friends have moved away, and the world has shifted, there it was, exactly the same.

And I liked it.

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Many readers said that these restaurants were the type of place a family who could rarely afford to eat outside a home could treat themselves on rare occasions.

Like Julie Philip, 51, from Dunlap, Ill., who wrote: “Growing up in the 70’s and 80’s, Red Lobster was an Easter tradition. We would dress up, go to church, then drive close to an hour to Red Lobster.”

She continued, “It was one of only a few days a year that we could afford to eat at a ‘fancy restaurant.’ I remember my parents remarking that they had to spend $35 for our family of four. I no longer consider Red Lobster a ‘fancy restaurant,’ but as an adult, my family and I often still eat there at Easter. I remind my kids that we are keeping up a family tradition and I tell them stories of my childhood while eating.”

The original Applebee's restaurant was called T.J. Applebee's Rx for Edibles & Elixirs and it opened in Decatur, Ga., in 1980.

The original Applebee’s restaurant was called T.J. Applebee’s Rx for Edibles & Elixirs and it opened in Decatur, Ga., in 1980.

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For Sarah Duggan, an Applebee’s parking lot evokes a key memory from young adulthood.

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Duggan, 32, from North Tonawanda, N.Y., wrote that every time she sees an Applebee’s, she remembers the time her friend, in an act of teenage rebellion, got her belly button pierced in the parking lot of a Long Island Applebee’s — inside the trunk of the piercer’s “salvage-title PT Cruiser.”

Duggan held the flashlight.

She wrote, “I can’t picture those sorts of college kid shenanigans happening in the parking lot of a regular Long Island diner or other independent restaurant, but it seems right that it was at Applebee’s.”

She continued, “It makes me think about how nobody, from riotous camp counselors to your spouse’s grandparents, looks or feels out of place at a chain restaurant.”

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