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10 ways travel insiders deal with annoying flight delays

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10 ways travel insiders deal with annoying flight delays

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Earlier this year, my partner, two kids and I got stuck in Los Angeles for three days. We were on a layover, trying to get to Hawaii for a family reunion. But the airline kept canceling our next flights. It was a nightmare — we had no idea when we’d ever get to leave L.A.

After we finally got to Hawaii and back, and spent weeks fighting credit card charges for all those canceled flights, I wondered: What’s the best way to handle a sudden flight delay or cancellation? How do I avoid this situation in the future?

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Air travel is getting notably worse. Data from the Department of Transportation shows an increase in canceled flights throughout 2024, when compared with the previous two years.

Travel experts explain how to make rebooking flights less painful — and what you can do to ensure your next trip goes smoothly.

Multitask! While standing in line, rebook your flight online 

Low angle photograph of silhouettes of people waiting in line at the airport gate. The space has large windows and an airplane flies high in the distance.

While standing in line, open up the airline app and rebook yourself, says travel reporter Chris Dong.

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Most people react to a cancellation by heading straight to the nearest customer service desk and queuing up to rebook their flight. The problem with that approach? Everyone else on your flight is doing that too.

“You have 300 people getting off the plane. There’s maybe one, two people trying to help everyone. That clearly is the least efficient way,” says travel reporter Chris Dong.

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While standing in line, open up the airline app and rebook yourself, he says. There’s often a seamless way to get it done, no customer service conversation necessary. And online booking will likely solve your problem much quicker than waiting to get help from an agent.

Try calling the customer service hotline in another language.  

If you can’t rebook online and need to speak to an agent, think outside the box. Do you speak another language? If so, try calling the number for the airline in that language, Dong says. It can save you time because it’s likely less flooded than the English-language line.

See if an agent can help you at the airport lounge. 

If you have a travel credit card that gives you lounge access, head there to get one-on-one customer service. “Lounge agents are much more inclined to help you and are usually not as short-staffed,” Dong says. “That can get you help quickly.”

If you don’t already have lounge access, see if you can purchase a day pass on-site. It may be well worth it depending on your flight cost and timeline.

Know what you’re entitled to from the airline.  

A close-up photograph of a hand holding a phone with a generic airport app with a button that says "book now."

Many major airlines have committed to giving passengers cost-free rebooking, meal vouchers, hotel accommodations, hotel transportation and more.

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Most airlines in the U.S. aren’t required to compensate you for delays or cancellations unless it’s the airline’s fault (think maintenance issues or staffing problems).

To find out what you’re entitled to, check the Department of Transportation’s Airline Cancellation and Delay Dashboard. Many major airlines have committed to giving passengers cost-free rebooking, meal vouchers, hotel accommodations, hotel transportation and more.

Once you know what your airline offers, say, a hotel, you can rest easy about what to do that night — and focus on rebooking for the next day.

Check what your travel insurance covers. 

Once you know what your airline will cover, check what your travel insurance will cover. Many credit cards include some travel insurance coverage, which can provide everything from trip cancellation to luggage insurance to any medical needs that might arise en route.

Pro-tip from Eulanda Osagiede, director of operations at Black Travel Alliance and chief operations officer at Black Travel Summit: The next time you buy your travel insurance, pick a plan through an independent company. She recommends Cover For You or Faye, rather than opting into the generic insurance offered by your airline. You’ll get better deals, she says.

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Choose a flight earlier in the day. 

Early morning flights are your best bet to avoid delays or cancellations, Dong says.

Early morning flights are your best bet to avoid delays or cancellations, Dong says.

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If you have flight time options when rebooking or flexibility in your travel schedule, choose the early-morning flight. They’re your best bet to avoid delays or cancellations, Dong says.

If you’re on the first flight out, there’s little chance you’ll have to wait for that aircraft coming in from another city because it’s likely been sitting at the airport overnight.

Don’t let yourself get stranded. Keep moving. 

If your airline can’t quickly rebook you, look for creative ways to get to your final destination. Buy a one-way ticket on another airline (ask for reimbursement later), skip the flight altogether and take a train or bus, or fly into a nearby city and drive the rest of the way.

“Don’t just be stuck,” Dong says. “As long as you get to a destination that’s closer to you, you’re better off. Figure it out when you get there.”

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Book direct. 

Beware of using a third party to book your flights. I bought my family’s Hawaii tickets on a third-party site, and when my rebooked Hawaii flight was re-canceled, the third-party site wouldn’t help me. What’s more, the airline didn’t even know the third-party site had told me I was rebooked (because apparently I never was).

“Book direct, always,” Dong says, to set yourself up for success and assistance in case of delays or cancellations. “In terms of pricing, there usually shouldn’t be a difference.”

If you want refunds or flight credits, be nice to your customer service rep.

A photograph showing a moving walkway in an airport with beautiful, morning buttery light and a silhouette of a person stepping off the moving walkway.

Your best bet to get a refund from the airline is to do some serious sweet talking, says Eulanda Osagiede,  director of operations at Black Travel Alliance and chief operations officer at Black Travel Summit.

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If you originally booked a refundable ticket directly with your airline, getting your money back should be  no problem. But if, like me, you didn’t (oops), your best bet to get that refund is some serious sweet-talking, Osagiede says.

Osagiede says she’s gotten flight credits on canceled, non-refundable, zero-flight-credit trips just by being “very nice, very friendly” with the customer service representative on the phone. So don’t start yelling at them. Treating reps like the human beings they are can make all the difference.

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Avoid non-refundable tickets. 

And speaking of non-refundable tickets, avoid them if you can, Osagiede says. Yes, they are cheaper, but they are a risk. They do “not offer refunds or rescheduling, so you’re rolling the dice.”

As for me, I did eventually get my money back — but not without weeks of emails, phone calls and frustration. Next time, I’ll book directly with the airline, get travel insurance and have a backup plan in mind. If nothing else, getting stranded taught me that what’s worse than a canceled flight is not knowing what to do next.

This story was edited by Malaka Gharib. The visual editor is Beck Harlan. We’d love to hear from you. Leave us a voicemail at 202-216-9823, or email us at LifeKit@npr.org.

Listen to Life Kit on Apple Podcasts and Spotify, and sign up for our newsletter. Follow us on Instagram: @nprlifekit.

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Is walking 10,000 steps a legit fitness goal or a marketing myth?

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Is walking 10,000 steps a legit fitness goal or a marketing myth?

The magic number shows up on smartwatches, fitness apps and office step challenges. For many, hitting 10,000 steps in a day has become a marker of good health — a goal that prompts post-dinner walks, lunchtime laps around the block and a reason to park a little farther away.

While the target is widely embraced by doctors and their patients, its origins are less scientific than some may expect.

“The whole idea behind the 10,000 steps was actually a marketing campaign for a company in Japan that developed a pedometer,” said David Raichlen, professor of biological sciences and anthropology at USC.

The idea of walking 10,000 steps a day gained popularity in Japan in the 1960s, when a company introduced a pedometer called the Manpo-kei — a name that translates to “10,000 step meter.” Released around the time of the 1964 Tokyo Olympics, the product gave people a numerical goal and helped sell pedometers.

“It was kind of brilliant,” Raichlen said. “Is it arbitrary? Yes.”

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A couple take advantage of pleasant weather to walk their dog in the Venice Canal Historic District in Venice Beach.

(Allen J. Schaben / Los Angeles Times)

Researchers say that even if the number wasn’t evidence-based at the time, it caught on for a reason — and may have landed close to a meaningful benchmark.

“It turns out, bizarrely enough, they probably weren’t that far off, even though they did not have any of the epidemiological data to support it at the time,” Raichlen said.

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In the years since the 10,000 step target gained attraction, researchers have tried to pinpoint how many daily steps are actually linked to better health outcomes. Some studies show that benefits such as reduced risk of cardiovascular disease begin around 2,500 to 3,000 steps a day. Others suggest a plateau of health-related benefits begins around 7,500 steps, Raichlen said.

Still, many public health messages continue to promote the five-digit mark, and fitness trackers, including Fitbits and other smart devices, often set 10,000 steps as the default daily goal.

Dr. Gregg C. Fonarow, interim chief of cardiology at UCLA, said step counts are a practical, easy-to-understand way to communicate physical activity guidelines with patients. He often recommends 10,000 steps and doesn’t view the number as random.

“Conveying step count is one of the ways of quantifying, easily and understandably, a trackable, actionable way to communicate what would be a good level of physical activity for them,” Fonarow said.

Searches for "walking 10000 steps" have increased over the past five years.

Searches for “walking 10000 steps” have increased over the past five years.

(Google Trends)

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He said 10,000 steps equals roughly five miles of walking and about 150 minutes of moderate-to-intense activity — in line with existing guidelines for weekly exercise.

Still, Fonarow acknowledges that research findings vary. He cites one study that found risk reduction plateaued around 7,500 steps for older women, while other studies have found benefit continuing through 10,000 steps or more. “Walking is a fantastic form of exercise,” Fonarow said. “It improves blood pressure, supports brain health, reduces insulin resistance and helps strengthen the blood vessels.”

Raichlen said he typically avoids prescribing specific thresholds. While 10,000 steps may be a useful goal for some, he said, it is not a requirement for good health.

“A little bit is better than nothing, and then a little bit more is better than that,” Raichlen said.

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However, the type of walking matters. Researchers have found that cadence — how many steps a person takes per minute — can influence the impact of physical activity. A brisk walk offers greater cardiovascular benefit than a slower pace even with the same total step count.

One man in a white shirt and another in a blue one on their 41-miles of walking across Los Angeles.

Wes Brumbaugh, left, and Tucker O’Neill get in some steps on their 41-mile walk across Los Angeles. In 2023, they went from Pasadena to Santa Monica.

(Irfan Khan / Los Angeles Times)

“You don’t have to run,” Raichlen said. “But more intensity is generally better.”

What’s not clear, he said, is whether there’s an upper limit where benefits begin to decline — or if more steps always yield more return.

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He said walking more is generally tied to lower risk of several chronic conditions, including diabetes, dementia and cardiovascular disease, but the risk reduction plateaus after a certain point.

“The health outcome you are interested in — whether that be heart disease, diabetes, dementia — there are different steps recommended,” he added.

Raichlen also pointed out that the effectiveness of a given step count may differ by age and that most existing studies rely on wrist-worn accelerometers, which can vary in precision.

“You can use multiple methods and end up with multiple different step counts from the exact same person,” Raichlen said, adding that his sister-in-law and her son tracked their steps on a recent trip to Disneyland using different devices — one with a phone, the other with an Apple Watch — and came away with very different totals.

That variation, he said, reinforces the importance of using step counts as a guide rather than a rigid rule.

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“The best thing people can do is to be their own study,” Raichlen said. “Look at what you’re doing today and try to do more tomorrow.”

Fonarow said he often encourages patients to build activity gradually. For those who are largely sedentary, trying to walk 10,000 steps on day one may not be practical. “We really need to personalize these recommendations,” he said, adding that some people may choose to add resistance — like a weighted backpack — for additional benefits, but it’s not necessary for improved health.

A group of people walking.

The Culver City EverWalk Walking Club, one of several walking groups in L.A., usually meets on the first Saturday of every month.

(Christina House / Los Angeles Times)

Dr. Parveen Garg of Keck Medicine of USC also sees patients aiming to meet step goals. While spreading activity throughout the week is ideal, he said it’s fine if some days are more active than others. For patients with limited time or energy, walking more on the weekends or during longer breaks can still offer meaningful benefits.

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Garg said he reminds patients that walking is beneficial even at lower levels. Multiple studies show that risk of cardiovascular disease and premature death decreases measurably beginning around 2,500 steps per day, he said.

While spreading activity throughout the week is ideal, he said it’s fine if some days are more active than others. For patients with limited time or energy, walking more on the weekends or during longer breaks can still offer meaningful benefits. Like other experts, Garg emphasizes that the benefits of movement don’t begin at 10,000 steps — they can start much earlier.

“As humans, we like goals,” Garg said. “We like to feel like we’ve accomplished something. We like to check off boxes. … It does give people a goal to accomplish. In that aspect, it’s really great — as long as it does not discourage people.”

He encourages his patients to prioritize aerobic activity — movement that gets the heart rate up — even if it’s done in short bursts or mixed into daily routines.

Whether a person walks 2,000 steps or 10,000, local experts agree the key is consistency, and increasing activity over time can be beneficial.

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“Just keep moving,” Raichlen said.

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Part war propaganda, part comic strip, Bayeux Tapestry to return to U.K.

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Part war propaganda, part comic strip, Bayeux Tapestry to return to U.K.

People look at the Bayeux tapestry in Bayeux, western France, on Sept. 13, 2019.

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LONDON — The earliest-known depiction of the 1066 Battle of Hastings — which began the Norman Conquest, changing England’s ethnic mix and history forever — is coming home for the first time in 900 or so years.

The Bayeux Tapestry looks like a 224-foot medieval comic strip with scenes from that iconic 1066 battle, when William, Duke of Normandy — better known as William the Conqueror — led an army from France that invaded England, killed its king, Harold, with an arrow to the eye, and installed William on his throne. The tapestry is often called the world’s first war propaganda, woven in wool on linen.

It’s believed to have been sewn in England a few years after the battle, and soon taken to France — where it’s currently displayed in a museum in the medieval town of Bayeux, Normandy. England has had to make do with only a 19th century replica, in one of its own museums.

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But when the Bayeux museum closes this September, for two years of renovations, its famous tapestry will be packed up and sent on temporary loan to the United Kingdom — where it will go on display in London’s British Museum starting in Sept. 2026.

Tapestry loan took longer to organize than Brexit

French President Emmanuel Macron and British Prime Minister Keir Starmer announced the deal this week during a three-day U.K. state visit by Macron that was full of pomp and pageantry, including a horse-drawn carriage ride with King Charles III.

Macron and Starmer also agreed to increase support for Ukraine’s defense, and announced a “one in, one out” deal to tackle illegal migration across their water border in the English Channel. Under that deal, within weeks the U.K. would return some undocumented migrants across the Channel to France, in return for an equal number of asylum seekers who’ve filed applications and have been waiting there.

In a speech Tuesday to the U.K. Parliament, Macron noted that in 2027, William the Conqueror would have celebrated his 1,000th birthday.

“I have to say, it took probably more years to deliver this project than all the Brexit texts,” the French president joked to Parliament, referring to Britain’s 2016 vote and 2020 exit from the European Union.

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Speaking Wednesday alongside Macron at the British Museum, Starmer noted the year 1066 is iconic in England — even though it marked a historic battlefield loss to French troops.

“The Battle of Hastings, illustrated by the remarkable Bayeux Tapestry, was the beginning of 1,000 years of shared culture that is now defined by mutual admiration and kinship,” the prime minister said.

The British Museum has many other artifacts other countries want back

In exchange for the tapestry, the British Museum says it will send on loan to museums in Normandy several “treasures” that represent the four nations of the U.K. — England, Wales, Scotland and Northern Ireland. They include Byzantine artifacts unearthed at the Sutton Hoo ship burial site in eastern England, and 12th century chess pieces carved from walrus ivory and discovered buried in a sand dune on Scotland’s Isle of Lewis.

Museum experts say the exchange is part of a bigger trend of museums giving things back. The British Museum has many artifacts in its collection which were plundered during imperial and colonial eras, and are contested. It even publishes a list on its website.

“There’s a lot of talk about slippery slopes and museums emptying,” says Sarah Baxter, who serves on the advisory board of the Parthenon Project, lobbying the British Museum to return to the so-called Elgin Marbles to Greece, where they were plundered from the Parthenon. “But I think what the Bayeux Tapestry coming to Britain does show though is the power of a partnership as the diplomatic solution.”

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Summer's Hot Spot For The Stars: Spain … Bienvenida!

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Summer's Hot Spot For The Stars: Spain … Bienvenida!

Summer 2025 Hot Spot For
The Stars: Spain …
Bienvenida!

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